2193 comments found.
Hello! After installing the plugin, there were two problems: 1) OTP messages for a specific operator are not received through firebase. 2) The OTP resend button does not work.
1. If the OTP’s are not being received by some specific operators then please contact your SMS gateway provider as only they can look into something like this.
2. Please create a support ticket on https://help.unitedover.com with details so we can take a look.
Hello there, a problem as briefed under when the latest build of your plugin on a website having Martfury theme with Dokan Multi Vendor Business plugin.
1. Installed Digits SMS Login/Register on Wordpress Multi Site
2. On main Site added the Firebase Config Files in the gateway Settings section of Digits Plugin. Thereafter using the PLugin on Main / Secondary SubDomain sites of my Wordpress MultiSite but the problem repeats itself.
3. Applied the Purchase Code for the Green Tick to appear
4. On the site registered a test User A with a mobile number
5. User after Registration is automatically led into the website
6. User A logs out
7. Again User A visits website to Log In with Mobile Number + Password and after filling the details the User sees the White Circle moving in the centre of screen but nothing happens towards entry into website, The same problem is repeated when USER A tried to Login in with Mobile Number + Login in with OTP button.
8. No registered user are able to Log IN with their Mobile Number and Password/OTP
9. Sharing Admin credentials might not be possible SO KINDLY suggest the steps to take care of at my end to begin with on this forum to us to follow and apply.
Maybe you can try to deactivate all your third party plugins and then check as this issue does not look ours and even after that if you are not able to find the issue you can raise a support ticket on https://help.unitedover.com and our team will help you out with this 
Hello , i am in need of user registration using mobile no only. is it possible? can i integrate sms api from any india company. ?
Hi there, yes user registration and login is what this plugin does and if you only want registration then even that’s possible. Yes you can have gateway from any Indian company but that wont be free and you will have to pay your gateway in this case or else you can use the gateway we provide for free.
Hello I’ve purchased one click addons few days ago but it does not display in my plugin settings at my website. https://prnt.sc/uodld4
You should have the contact form or support area in your website
Please help fix the issues
Thanks
Hi there, we already have support section on our website, please visit https://help.unitedover.com and create a support ticket with your purchase code so we can take a look .
I’ve submitted the ticket one day ago but not get the answer/reply. Please support. You can do better than now
Or please tell me your email
Hi there,
Due to increased number of support tickets recently you might be facing some delays. Still can you please share your ticket number so I can get that looked.
I want to Integrate with a plugin name: Idonatepro. can i do it?
Idonatepro is for fundraising, ours is for login and signup functionality. What needs to be integrateD ?
I want to integrant it with this plugin login & signup form
That can only be done with custom development at the moment.
Hi team,
We wanted to ask that is it possible to use a single license on more than one sub-domains? For instance: can we use the same license on both demo1.faux.com and demo2.faux.com?
Thanks
Hi there, A single license is only valid for a single website but if those subdomains are your a part of wordpress multisite network installation then you’ll be able to use a single purchase code.
hi! how can one remove all data associated with digits plugin? deleting it from wordpress dashboard and then deleting 3 table with wp_digits prefix doesn’t do the job and some data is still stored somewhere that I don’t know about thank you
These are the meta we use
digits_phone: countrycode + mobileno; ex: +13214446666 digits_phone_no: only mobile, ex: 3214446666 digt_countrycode: only countrycode, ex: +1
Just clean these.
Hello,
I have installed your plugin in my site and worked fine. But recently after upgradation your plugins it is says different different error messages.
At the time of checkout, when user is registering and click on ” Very Mobile Number” then these errors are coming.
From mobile it says : invalid mobile number (Mobile number is 10 digits and in good format) From desktop it says : Mobile number already used (Using non registered number)
For your reference :
https://www.swankycart.com/wp-content/uploads/2020/09/WhatsApp-Image-2020-09-23-at-18.16.43.jpeghttps://www.swankycart.com/wp-content/uploads/2020/09/digit-1.png
Thanks in advance.
Hello,
May I expect support ?
My site became obsolete due to login and registration issue.
Hope to hear you soon.
Hi there,
Have you disabled country code from the settings?? Can you please try enabling it and then see if it works. For faster support please create a support ticket on https://help.unitedover.com
Hi, We have tried this enabling. But I am in same vein. I have also dropped a mail to support yesterday. Request ID is 700936. Received no response against that request.
Thanks in advance if u kindly solve this matter
If you’ve created a ticket someone will get in touch shortly.
Hello,
I think you are taking my request for support lightly otherwise it should solve asap. My business is hampering due to this login issue. https://prnt.sc/uoe351
Hope to hear you soon. BTW, no one replied against my support ticket since last 3 days.
Thank in advance.
I can see that your support tiket was just created yesterday (on friday) not three days back. Still I’ve personally asked my team to take a look into this.
Hello,
I am still in same vein. The issue is not solved. Will my issue resolve ? I am losing business and live site is hampering due to registration failure.
Thanks in advance.
Hi there, Your ticket is already replied and some other plugin of yours was having some bug.
I have a fashion brand. I wanna know is it possible to ask OTP verification only for COD (cash on delivery) order?
No, the plugin is only for login and signup functionality. But we arr planning to add the functionality you mentioned. So it might be available soon.
your plugin not working with my current theme and I contact several time with your support team they said my support is expired.
If your support license was expired recently then the team will consider it but if it was expired long ago then I am afraid and I think that’s what support license is for, right!!
Hi, you could add feature for welcome email, whenever the user adds his email in the register he receives the personalized and automatic email ?
Hi there, I can take this as a feature request but something like this can be added only in wpnotif.io and not in Digits but still I’ll share this with my team to take a look into
Hi @UnitedOver, We have purchased the item, but when we moved our website from sub folder to the root, it plugin says ‘This code is already being used by another website’. Please check ticket # 700880.
Looks like its already replied 
hello, I have your digits in my previouse website. But right now the site is not active. And I can’t unregister the purchase code from previous production website because my domain and hosting expired. Then I build new site with another domain.
Now I can’t activate my purchase code and digits notification say “Your purchase code is already being used on another site”.
How it is happend?
Please fill this form for domain change request https://help.unitedover.com/request-additional-site/
Hi, Does it work with custom SMS gateway and WCLover’s WCFM Multivendor Plug in?
Hi there, we do not support WCFM login and signup forms yet but you can use our plugin with our own forms. Our forms are modern, customizable and provides more features, you can even have different forms for both vendor and customer signup or if you want you can keep a single form for both.
your plugin not working with my theme. I sent mail but your support team saying my support expired. please help me
If your support license was expired recently then the team will consider it but if it was expired long ago then I am afraid and I think that’s what support license is for, right!!
Hi, I have a suggestion for you. Please change the error message while someone’s login failed. Each time it shows “Error” only. It should be more descriptive, “User blocked”, “Server error” etc.
The error message is generic and sometimes its triggered by some other plugin or service and generally other plugins and services dont pass the error to us so there is no way we are gonna know what exact error it is. If the error is from our end then it will always be descriptive. I hope you understand.
I have wpml plugin. my website is both english and arabia language. I copied the language digits-ar.po AND digits-ar.mo from (wp-content/plugins/digits/languages) to the folder (wp-content/languages/plugins). but wpml still shows 0 translated strings https://ibb.co/kJsV9Gn. Am I doing something wrong?
because in the header menu I have Digits login and signup [dm-modal]. when I change my website language to another language Arabic it stay in english. I tried from (Digits/ setting/ translation) but this replace both language. How can I make [dm-modal] shows the correct language?
Hi there, if you are facing some issues with WPML translations then you will need to contact their support and they’ll definitely help you out as our plugin is 100% compatible with WPML and is certified by WPML.
hi, i am a freelancer. i am using your plugin and it’s awesome . I want to bring my condition before you. I do work for the clients in only 20,30 dollars for small work. you know some clients don’t want to pay much. so i have to manage the expenses in my budget. i can not afford your plugin for every different website. i am using your plugin in illegal way. i know that i should not do that. actually i am from a third world country and you know clients from US and other developed countries hire us because we do work in little amount. i am sorry for what i am doing. I am here to get permission from you to use your plugin. I can pay one time charges of your plugin. i just want to donate money as appreciation to developers. I request you to please give me permission of using your plugin and a bank account where i can transfer you money. I hope you will understand my condition. Thanks
I am waiting for your kind reply. In case you did not understand why i posted this . First it’s for my soul satisfaction and it’s against my religion also. If you agree with me , you just have to give me permission to use . I shall be thankful to you. If you want something in exchange i can offer my services to setup digits for your clients in their website for free .
Hi there,
I do understand your concern but I am not the right person you should talk to for this. Can you please write to our email team on support@unitedover.com.
Hello, we have moved the web to the client’s domain. What are the steps to follow to be sure that the license will work in the new accommodation. It urges me a little. How fast can it be to deactivate the purchase code in test and activate it in my client’s domain? or should I request it in the web plugin that is now in my domain?
Hi there, the migration is generally instant but if you face and issues and don’t want any delay to happen you can fill this form for domain change request https://help.unitedover.com/request-additional-site/
Thanks but I mean what happens to the digits license if I activated it in a provisional domain for testing and now I transfer it to a production domain. What should I do so that the license takes my new domain into account? Does the same license serve me?
If you have testing and production version of same site then you can still reqest additional domain addition to your existing license using the above link. That way you will be able to use same license in both websites.
Hello Is it fully compatible with the BuddyPress default LOGIN/ReGISTER form?
Yes it is.
