10 comments found.
Hermano, pase por aquí por el interés en un producto suyo, pero leo una pésima atención de soporte y actualizaciones, espero puedas mejorar
I exported video but video is lingering sometimes. What is the issue please tell me?
No reply yet
can you send the video at effacestudios@gmail.com
already sent but no response received yet.
Bad support service no reply. I want my refund back.
wrost product, wrost service, wrost support I want my money right now.
hi! the software works on windows 11?
Presale: Has this been updated and working correctly – no bugs as mentioned above?
Hello?
ok I guess not.
yes we recently updated it
I am informing you that I will be sending a refund request for the purchased item: Spectruma – Audio Visualizer Maker.
This refund will be submitted under the (Item is “not as described” or the item doesn’t work the way it should) as per the customer refund policy of the Envato platform.
I would appreciate if you as a responsible author process this refund within the next 3 days, after which I will be contacting Envato directly to resolve any disputes.
Regards
Sure
Hello, would you mind giving me an idea about how long it will take you to fix the bug that occurs when using the software.
NOTE This software cannot be used at its current state. The issue needs to be fixed, alternatively the item should be removed from the marketplace and buyers refunded to avoid further request for support.
Thank you
this week
Alright, I do not think that I am being unreasonable here but it has been over 20 days since I last posted about Spectruma – Audio Visualizer Maker needing to be fixed.
Would you mind updating me on what is happening?
extremely sorry for this latency, we got the lost SourceCode today, now developers are working on the update now you can expect the new update 100%
Hello, Thank you for the patience. We’ve fixed the issue and added a few more background effects. You’ll get the update today or tomorrow. Stay tuned!
While I appreciate the effort this is far from being fixed and even further from being fit for purpose or sellable. Please take a minute of your time and look at the result ( https://prohire.d.pr/Obw4qV ) and tell me if it can be fixed this time, seriously.
Hello, would you be kind enough to let me know if there is any progress in relation to the issue I raised?
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Can you add Export 480p Video option in a next update?
sure
I have sent two (2) support requests for this item a few days ago. I would greatly appreciate if I could get a reply.
replied
Thank you, I appreciate it. Will you also address the issue with the video export quality?
is this only for PC or can it be installed on a website?
Windows only and android. Its without source codes you cannot resell it. Just for consumers
I use windows. Do I need to have/install After Effects in my pc prior?
Dear, We’ve developed this product so anybody can use it and make spectrum videos without After Effects, Premiere Pro or any other software. Just buy and start using it.
Noted with thanks
I still haven’t received a reply back to my question that I sent almost a week ago to the support team. The song I uploaded stumbled/stuck at the first 2 second. How do I resolve that?
Not sure what’s happening but I have not received a response.
Sorry for this late response, please send us the link of that expoted video here so we can check.
Here you go : https://youtu.be/YoCJ3RQrTVY
Please advise resolution asap as I can’t use the software ever since I purchased it
Sure,
That’s a little bug that occurs, we will fix this in next update it is working fine in android version we’ll fix it foe windows. you can wait or you can ask for a refund!.
Yes, I’d like a refund. Pls advise.
Sure, send a refund Request
Any compatibility for macOS in the future?
yes in future updates for ios and mac
