137 comments found.
Does your plugin support automatic import by specifying a URL where the CSV is located? Can 60,000 items for a stock update (variable items) be imported? Does your plugin support the German language in the backend?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately the functionality you referred to does not exist in our plugin.
Thank you.
Can 60,000 items for a stock update (variable items) be imported? Does your plugin support the German language in the backend?
Hello,
Unfortunately it is also not possible with our plugin.
Thank you.
Hi, i can not export products. It seems not working and i want to refund please
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
where can i see the demo of a plugin before buying?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately we cannot provide you a backend demo access due to security reasons.
Thank you
Hello, I have a pre-sales question: Do you know if your plugin is able to handle LearnDash’s WooCommercce-integrated virtual product type “Course” (not “Simple product”)?
Hello,
Thank you for touching base with us and showing interest in our plugin.
We haven’t test our plugin with Learn-Dash’s integration. Could you please share the link of it, we can then test it with free version for you if needed ?
Let me know if you have any further questions.
Thank you
Thanks for your reply and kind offer. I believe there is no free version of LearnDash, if that is what you meant. The main LearnDash plugin costs $159 for 1 site license or $189 for 10 site licences. They provide a LearnDash-Woocommerce Integration module as a free add-on (it’s not a third-party add-on), which can be activated inside the LearnDash Add-ons page. This video shows how to create a virtual product of type “Course” (cued to relevant part in the video) https://youtu.be/308JgZncqQM?t=216 (YouTube video “6 Using WooCommerce with LearnDash” from 3:36 min)
For convenience, here is the LearnDash purchase page https://www.learndash.com/pricing-and-purchase/
Hello,
Unfortunately we can not test it, if you need it then please share the premium plugin with us so we can test it, we can only do you a favor.
Contact us at info@extendons.com
Thank you again, but sorry I am unable to do that because it would reveal my licence key in the LearnDash settings page.
I am currently deciding between yours and an alternative import-export plugin available. If I decide to purchase your plugin and it happens to not work with LearnDash product type “course”, would you be able to offer a refund? Of course if it works, I would let you know, so you could add it to your plugin description page.
Hello,
Ok you can go for the purchase and we’ll try to assist if any issues comes and if we fail then you can get a refund.
Thank you
Thanks you so much!
Thank you very much and stay safe
I need to add an exerpt to each of my products. I exported the products and prepared the excell file. When I import, the exerpt field is correctly inserted but I lose the html tags that were inserted in the description field. Furthermore, even if I don’t flag the “as new” box, a new copy of the product is still imported. Thank you
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
I purchased this plugin and have exported the products. Is there a way to export the products with the category at the same time. It appears that I can only export categories and products separately, but not in the same spreadsheet.
Hello,
Thank you for the purchase.
No you cannot generate products and categories at a same time in a same spreadsheet.
Hello,
Will the URL of the image that I specify in the csv file be used to upload the image to my hosting or will it be directly used to display the image on the site?
Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
You have to upload the image using link it will not uploaded automatically.
Regards
I need to import 1000’s of products with variations, could this plugin do that? And if I add an image URL for each product will this display the image or download it?
Thanks
Hello,
It works with variations.
For images, copy upload folder in a wp-content from source site and upload it on upload folder in a target site.
Regards
I bought this plugin and imported categories, products, customers and orders. However, products are without images.
Please explain step by step how to import images. I read on comments you said that should be done manually but you do not say to which folder they should be added.
Can I download them and upload to wordpress media? How will them automatically go on specific product?
Hello,
Thank you for choosing Extendons as your WooCommerce provider.
We can not import Physical image in a CSV file, so we import images link with the products in csv file. About images in csv file, images path is given so you have to manually upload all images via FTP. You have to move images manually and there is a path of images in a CSV.
Regards
You have not answered my question because you repeated just what was already stated on your documents. Please explain step by step probably with print screens.
Hello,
In order for us to provide you support, assistance and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Hello. We are interested in performing data migration (products, customers,orders) from Woocommerce 2.3.11 & WP 4.3.1 to the latest version of Woocommerce (3.8.0) and WP (5.3). Will this plugin work for us?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes it can work.
Is this plugin compatible with multi vendor platforms on WooCommerce such as Dokan?
Hello,
Thank you for touching base with us and showing interest in our plugin.
We haven’t check compatibility of our plugin with third party plugin.
Exporting and then importing products with variation is not working. Products are created, but the variations are not…
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
I bought 2 plugins from this author and they simply don’t work. I get the same error with both plugins: max_execution_time. I contacted my hosting company 3 times and the execution time is setup to 300 seconds, I’m only importing 7 products! 5 minutes should be more than enough, the plugin won’t even try to do it’s job. Hoping to get a response soon since I already paid twice.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
Your email has been received and Support Center replied to your email. Support team is about to reply your email so please communicate with them via email.
Thank you
Regards
is it possible to export customers filtered by custom woocommerce roles?
Yes it’s available.
I purchased this plugin and it couldn’t work with product variations, Product images have not been transferred. I here by ask for refund immediately. Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
hello can I export and import only the categories of the products ?
Hello,
Thank you for touching base with us and showing interest in our plugin.
There is a option for categories in a plugin.
Regards,
plugin isn’t working after I paid. I have installed it and have tried to reach out numerous ways and no one gets back to me. I have sent you an email, posted on facebook and tried to change my email on my account because its not longer valid and waiting for everyone. Extremely frustrating.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
Hello
Actually our support team is replying but you said your email is not working so please let us know where to contact you and on which email, we’ll get in touch with you asap ?
Please let us know your new email which is working for you for communication ?
Thank you
I have been reached out to but we have not had this resolved. Its not the hosting execution time. We did that first before we even reached out to you. You asked for FTP and Login to word press. We sent that and then whoever looked at the email said we didn’t send it. It was there. This has held us up for over a week and it still isn’t resolved.
contact us at webgirlfl @ earthlink.net
Hello,
Sorry to hear that.
Please apply for refund and we’ll initiate refund.
Thank you!
Regards, Extendons
Hi
pre-purchase, does your plugin support importing products from admitad files? They are affiliate products, also import speed, and other detail?
thank you,,
Hello,
Thank you for touching base with us and showing interest in our plugin.
Our plugin import only woocommerce default data and from only zip which is exported from our plugin.
Regards
I purchased this plugin yesterday and it couldn’t use it, the documentation is not clear on how to use the excel file. if you can’t explain how to use the excel file. I here by ask for refund immediately. Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Howdy, this is a pre-sale question. I am going to buy this plugin to import products. My products will come with variants. I think the plugin has no problem to do so, no?
And my question is: can the product photos and gallery (I mean featured image and more images) can be uploaded automatically? in the CSV, I guess only URL can be added, so I am not sure how I can do with the photos.
Thanks for your time.
Hello,
Thank you for touching base with us and showing interest in our plugin.
You have to move images manually and there is a path of images in a CSV.
Regards
