2194 comments found.
Support for PHP?
WordPress is built on PHP!!
Best, not PhP Core… Sites in PHP Language.
The plugin is for WordPress
Hi there,
Can I set how many time a phone number can resend the OTP for? I don’t want people keep click resend OTP to spend the SMS budget. Thank you!
You can limit the time between each resend and we do have protection against bruteforce of OTP
Is there a limitation when it comes to country of use. I need it for a website based in Kenya. I wish to integrate it using Firebase… Will i ever have to pay for the OTP/SMS service in any scenario? Or i just need to buy the plugin and connect it with firebase (which is ofcourse a free account) and then i can use the OTP login feature?
Thanks!
The plugin and firebase supports all countries including Kenya. for more questions like these you can visit https://digits.unitedover.com/faq
i cant install – says time out- i have emailed but no response yet
Can you please help me with the ticket ID ??
I have just purchased the plugin. I have a membership site, where members can register for membership. Attached to the same domain, in a subdomain, I have a classifieds section, where members can also login. On that same domain, I have a shop also on a subfolder.
Do I have to purchase separate licences for digits, for the classifieds installation and the shop installation to work on the same domain?
A single license is only valid for a single website.
hello when i sign up, it is stucking in loading
cause in only firefox desktop browser
Most probably its something wrong with your browser itself. Secondly I request you to create a support ticket on https://help.unitedover.com for us to check this and confirm.
In a scenario where I had installed plugin (for test purposes) on a website which I cannot remember, is there a way to identify the site, so I can go and uninstall plugin for reinstallation elsewhere? Thank you.
Please create a support ticket on https://help.unitedover.com with your purchase code.
Hola!
Good day,
I just want to change the format automatically from this 9155807588 to 639155807588 after the signup. Just add 63 to my username after the registration. I encounter some error in my recent setup because of that. Before I use Facebook Login Kit and modify it easily.
Please see this link for the example. https://prnt.sc/rbxnwwPlease help ASAP.
Thank you!
I am sorry, including country code in username is not possible at the moment, it is only possible with custom development.
As I told you many months ago I often buy plugins but do not use them straight away – unlike you I have a real day job and don’t always have time to get straight into a project. Then I experienced the issues and contacted support who were not helpful. I then removed your plugin and created a simpler solution using a free plugin.
It seems you have to be right so you are right – I am wrong – but I am still sitting with a useless (for my scenario) plugin.
I am sorry, we cannot replicate the issue on our end and no other user has ever reported that their fields are getting duplicated, so it’s definitely something related to your own setup and to check this on your website we’ll need a valid support plan, we would have considered the request out of expiry if it was near it but its been around a year since your support expired and the bug is not ours.
That’s fine. Go Envato – where the customer is always wrong…
Lastly, we would have really considered anything without looking at the support expiry based on the severity of the issue but you never contacted us for the issue, and just started fighting with us for no reason, we are humans too and have emotions. You went down this road and forced us to ask for your purchase code just because of the language you used. It could have been a lot easier if it was just a polite request, we would have looked at your website even when the issue was not ours.
It was a polite request in the beginning but it declined as soon as you got involved. It’s fine – I cannot get a refund and I cannot rate your plugin because Envato staff just remove it. – I have no recourse at all as a customer. I’ll have to live with this disgusting service.
Really!! Let me walk you through it all with proof.
Only three tickets were created with your purchase code https://i.vgy.me/jpDEIU.jpg, let’s name them 1,2 and 3 as marked in the screenshot
Ticket 2 (August 29, 2019)
This was nothing, as it contained some issue regarding your email, we don’t handle any email triggering as of now, so it was nothing related to us.
Ticket 1 (August 30, 2019)
It was about some VC button where you added our class and it was not working, and this ticket was created long after your purchase code was expired, and to its reply we told you that you must have got that added incorrectly and to check this we’ll need a valid support plan as your support plan was expired long ago, to which you replied this https://i.vgy.me/kzmQcy.jpg, this was literally the second email we got from you and you’re saying that it was a polite request, I am not sure how do you see this as polite, mentioning that the little support you received was poor, really!! You just email us twice before that, once that email thing which was not our at all and another this VC button where your setup was incorrect, both of these things are not ours but we were still willing to help you out with this VC button. I am not sure what were you expecting from us, we are not WordPress support, we only provide support for our plugin, if you face any issue with some other plugin than its not our liability and that too way long after your support was expired, and here is where I was saying that if you made a polite request then we could have looked at your website with expired plan aswell, but this was the email from you in the beginning https://i.vgy.me/kzmQcy.jpg which you consider as polite.
Ticket 3 (January 13, 2020)
In this ticket you mentioned that your custom field data was not getting saved, we checked your website and found that you didn’t even had any SMS gateway setup in the setting, so how can you expect the plugin to work. Even this was not ours, and yeah, we looked at your website even when your support plan was expired a year back.
I was not using the SMS setting so why set it up _ – it’s ok I’m over this I have made an alternative arrangment with free software. I’ll just have to chalk it down to another bad purchase.
You are right I am wrong.
We do already have input masking, you can set it under general settings tab.
But this implementation is better
Okay, so the one you sent is like placeholder masking which shows up before someone enters anything. We are working on this and are planning to have this in future. But the one you sent does not support all countries.
You can add a library based on it. I really like the implementation of such a conclusion. Thanks in advance
Agreed, will forward this to the team.
Hi, how can we change the content of OPT notification from Firebase? It is default in English, I would like to change to other language thank you
Hi I add field in REGISTRATION FIELDS and hit Save Changes. However, I doesnt save when I refresh
You can change firebase sms template language from here https://i.vgy.me/IN7e9Z.jpg
I am not sure how that is happening with registration fields, most probably some third party plugin of yours might be breaking our functionality, please create a support ticket on https://help.unitedover.com for technical needs.
Hi, How do I change the link of the existing popup modal in a theme to digits?
I am very interested in this plugin, and also the rest api addon, because I have an android/ios app that requires user/pass login. This passcode function would be ideal. My question is, I have different member levels of logins, free and premium. Access is to certain areas depending on the user role . With the rest api, can that be used to also identify the person’s user role, so if their user role is not the required one, they are not granted access? I hope that makes sense.
Hi there,
I am really sorry for the delayed reply. If you restrictions are based on user roles then it doesn’t matter at all, as the plugin will login the user to the same user role and signup to the one you want. If this is not what you were asking then can you please explain this with some example.
Hello! Can the plugin always automatically insert the user’s phone number in the previously assigned field when placing orders in woocommerce?
I am not sure what do you mean by that.
Hello, It works fine just: - I can’t edit/translate default text and links {I Agree Termes and Conditions & Privacy Policy} - When I add a new editable one, the default sill displayed impossible to remove it (2 fields at the same time ) - If possible to set the default case as checked. Thanks
For technical support please create a ticket on https://help.unitedover.com
Hello Does your plugin use the external .js file from domain unpkg.com? Why don’t use it locally ?
Yes, we use it becuase of CDN to reduce loading time.
Hello On my website, only member can leave a comment, there is a link in the comment like this “You need to Login to leave the comment”
and when click the Login link, it will redirect to default WP login instead of Digits modal login?
How we fix the issues in this case?
Thanks
This is something handled by your theme or plugin you are using for this functionality. But you can use plugins like https://wordpress.org/plugins/redirection/ to create redirection.
If I don’t want this behavior?
“Add Phone Number You will be able to login using this mobile number and OTP passcode from next time.
No need to remember your password. ” and would just like them to verify their phone number with the OTP, how do I do that with existing users?
Isn’t it one and the same thing!! Or do you want to remove or change that text to something else?
I am having the same problem. Old Account Migrator and Merge Phone Number are not working. Returns 404.
Just tried processing the checkout and it was working without an issue. Its strange to know that one other user faced the same issue but we are not able to replicate it. Can you please try again and if it doesnt work can you please send a screen recording on support@unitedover.com
Tried to get your addon migrator and went through the process of adding it to my cart and even entered my purchase license. Then after attempting to check out, I got a 404 error. Why?
Just tried processing the checkout and it was working without an issue. Its strange to know that one other user faced the same issue but we are not able to replicate it. Can you please try again and if it doesnt work can you please send a screen recording on support@unitedover.com
Don’t know but I got the email after your system processed and validated my license code. I was eventually able to add the addon.
The plugin doesn’t seem to be working as I’m getting an error as well when entering a phone number and using the OTP. ERROR: OH SNAP! TOO_LONG. I did submit a helpdesk ticket about it and am waiting to hear back.
Don’t worry about it, could be some setup issue. Someone from our email team will get back to you shortly.
Hi, Sorry for the rush but my client needs to have this happen in the next few hours as we’re going live with the website. He doesn’t want further delay. Any chance of getting help sooner than later? Thank you
Looks like you’re ticket was replied hours ago and you are already conversing with our team.
