203 comments found.
awful support service
Hello Carlos,
Thank you for your message.
We will be glad to help you with all your questions but I’m afraid we didn’t get any responses on our emails. Please, reply to them so we can help you.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Calendar not working in Staff Cabinet. Nothing was working when I installed first time, then an update showed, everything works now but not the calendar. Uncaught TypeError: Cannot read property ‘longMonths’ of undefined at new Calendar (calendar-common.js?ver=17.5:21) at window.booklyStaffCalendar (calendar.js?ver=2.5:25) at (index):264 at HTMLDocument.init ((index):238)
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #107582 and your admin panel access.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Is there any way that staff members do not see the calendars of other members? I have tried all types of users and I cannot do this.
Hello,
Thank you for your message.
You can check our Staff cabinet add-on: https://codecanyon.net/item/bookly-staff-cabinet-addon/20005540 It is designed to provide your staff members with an option to see and manage their appointments without accessing your Wordpress administrative panel. Please, follow this link to check the detailed description of the add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003349989-Staff-Cabinet-Add-on Each of your staff members can see only his own appointments.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
I already have that add-in installed. But it doesn’t allow me to edit payments from there.
Hello,
Thank you for your message.
I’m afraid there is no option to edit the payments via Staff cabinet add-on. That can be done only in your administrative panel – Payments section.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
hi, i just purchased the plugin am having trouble displaying the staff schedule with the short code. its blank
Hello!
Thank you for contacting us.
Could you please send us an email to support@bookly.info with this ticket number #107143 and access to your admin panel so we can look into this matter?
Thanks!
Tanya
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi. I changed my WP site DOMAIN and now the license is no longer working. We can I update the URL ? I need to change from dev URL (https://one2onehp.wpengine.com/) to production URL ( https://hpespaciocoworking.itsitio.com/ )
Hi,
Thanks for reaching out.
Yes, you can update or transfer the license from the old URL to the new one. You would need to dissociate it from the previous URL in the Settings > Purchase code section in Bookly then associate with the new one.
If further assistance is needed, please send us an email to support@bookly.info with this ticket number 106793 and your purchase code for Bookly Pro so we could look into this matter.
Many thanks,
Richel
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Neebak has a point. The staff tabs show in the admin side of Bookly but in the staff cabinet its not tabbed, it’s just a very long page with one section under the other resulting in a confusing look for our not so computer savvy therapists.
I created tabs with css and it looked absolutely fantastic but when you try to edit a booking there is a dark overlay (same as Kassy4 reported above) that won’t go away 
Is there a way for the therapist cabinet to become tabbed?
Hello!
Thanks for reaching out.
You can show staff tabs with any Page Builder plugin.
Please, check our video guide on how to do that step by step https://drive.google.com/open?id=1hT2J5ZXJRSGRGJ8HMZa-mmeG4lCnuXSl
Thanks!
Julia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials
Hello Julia, thank you for your quick reply. This is exactly what i did, I used WP Bakery (Visual Composer) to make abs then I entered one short code in each tab.
It looked really nice with tabs and very easy to use, but when I am logged in the staff cabinet (as a staff member) and try I to edit or view a booking, (Calendar Tab) the grey overlay comes up and nothing else happens from there on. I have to refresh the page in order to use the staff cabinet again, and when i try to view or edit a booking the grey overlay comes up again.
Basically it is the exact same issue that Kassy4 reported above. Here is a screenshot: https://d.pr/free/i/ckldeJ
Hello!
Thanks for reaching out.
Please send us an email to support@bookly.info with this ticket number #106099 and the purchase code so we could look into this matter.
Thanks!
Julia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials
Hello, which one is the shortcode that allows me to display the staff cabinet with tabs in the way displayed in the the demo page of the plugin
Hello!
Thanks for reaching out.
Please, click on a button “Add staff cabinet” http://prntscr.com/n3qav8 And choose what details you want to display in staff cabinet http://prntscr.com/n3qc9x You’ll receive several shortcodes they will look like this http://prntscr.com/n3qd2j As a result, you’ll receive the chosen details located under each other (not in tabs like in a demo).I also advise you to look into the add-on’s documentation here: https://support.booking-wp-plugin.com/hc/en-us/articles/115003349989-Staff-Cabinet-Add-on
Please, let me know if you have any other questions.
Thanks!
Julia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials
Hello, I have contacted you concerning this issue previously and I did not get a resolution so I came up with a temporary patch that is no longer working and I need to get this resolved some how.
I am using Listing Pro theme and the Bookly Staff Cabinet (Add-on) is not working correctly with it.
What is happeing is that the wp_enqueue_script( ‘bookly-bootstrap’, ...) is causing a conflict with Listing Pro Theme’s bootstrap script. It is loading twice and causing either the theme to not work properly or if I put the patch in by disabling the script inside the bookly plugin, the theme works fine and also the bookly plugin was working fine until the recent update I just did for the staff cabinet plugin. Now The Calendar and Daysoff Shortcodes are not showing up, but strangely enough the Profile, Services, and Settings shortcodes work. If I enable “wp_enqueue_script( ‘bookly-bootstrap’, $bookly_url . ’/backend/resources/bootstrap/js/bootstrap.min.js’, array(), $bookly_ver );” Then the Calendar and Daysoff shortcodes show up again, but my Themes features like a popup modal stops working. Please see what I did as a temporary patch below and need your suggestions on how I can make these two work together. It is vital that I get this to work correctly because my customer can’t do without it.
What I did as a patch
I put in “bookly-addon-staff-cabinet”
File-1 : bookly-addon-staff-cabinet/frontend/modules/calendar/ShortCode.php
File-2 : bookly-addon-staff-cabinet/frontend/modules/staff_days_off/ShortCode.php
File-3 : bookly-addon-staff-cabinet/frontend/modules/staff_details/ShortCode.php
File-4 : bookly-addon-staff-cabinet/frontend/modules/staff_schedule/ShortCode.php
File-5 : bookly-addon-staff-cabinet/frontend/modules/staff_services/ShortCode.php
This change I did in all the files :
=> I put this line in comment ” wp_enqueue_script( ‘bookly-bootstrap’, $bookly_url . ’/backend/resources/bootstrap/js/bootstrap.min.js’, array(), $bookly_ver ); ” in linkScripts() function.
=> replaced this line ” add_action( ‘wp_enqueue_scripts’, array( CLASS, ‘linkScripts’ ) ); ” to “add_action( ‘wp_footer’, array( CLASS, ‘linkScripts’ ) );” in init() function.
=> replaced this line “add_action( ‘wp_print_scripts’, array( CLASS, ‘linkScripts’ ) );” to “add_action( ‘wp_footer’, array( CLASS, ‘linkScripts’ ) );” in init() function.
Hi,
Thanks for your message.
I can see that the previous message we’ve received is for a different issue which was already answered and solved by my colleague.
Please send us an email to support@bookly.info with this ticket number 105655 and your purchase code for Bookly Pro so we could look into this matter.
Many thanks,
Richel
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi there,
Just getting set-up with the Cabinet, and I must be doing something wrong. When I hit edit on a listing, the black modal is over top of it: https://d.pr/i/oDjOjE
By hiding the modal with css, I encountered that I can never see the top of the modal on my laptop: https://d.pr/i/TJpjGC
It also only has the beginning date, not the end date, so if I edit it, it becomes a one-day service. Can you help? I can hack the css parts, but the changing dates is unusable at the moment!
Hi!
Thank you for the question.
Please send us an email to support@bookly.info with this ticket number 105189 and your purchase code for Bookly Pro so we could look into this matter.
Thanks!
Vlad
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello!
Thanks for reaching out.
I advise you also to check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/360015593774-Incorrect-display-of-pop-up-windows-in-Customer-Cabinet-Add-on-and-Staff-Cabinet-Add-on-
If this will not work, please, send us a request as I mentioned in the previous message.
Thanks!
Julia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials
Do the add-ons also expire ? or do I just need to renew the support ?
Hello!
Thanks for reaching out.
When buying Bookly Pro plugin and add-ons, you receive lifetime licenses, they can’t expire.
If you’re facing any difficulties with licenses, please, send us an email to support@bookly.info with this ticket number #104509 and the purchase code so we could look into this matter.
Thanks!
Julia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials
Hello I am using the Bookly Staff Cabinet plugin and have discovered when its activated I can no longer give any type of access to the WordPress except when the user has administrator access.
I need to allow users to have Editor or Shop Manager access so they can access the WooCommerce and the Bookly calendar.
Please tell me how to make this happen.
Thanks
Hello!
Thank you for the question.
The WooCommerce, the Bookly calendar and all the other Bookly features could be available only for the user with Administrator or Supervisor rights. Unfortunately, it is not possible for users with Editor or Shop Manager role to have the access to the Bookly.
Thanks!
Vlad
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
OK but the problem is because I am using the Bookly Staff Cabinet it is forcing Editor and Shop Manager to not be available for use anymore to access any of the WordPress features not just Bookly. How can that problem be stopped? Just because I use Bookly Staff Cabinet it should not stop the allowance of the basic WordPress features to be accessed.
Basically with the Staff Cabinet activated when a user who has Editor or Shop Manager allowance signs into WordPress there is no toolbar at all. Editor and Shop Manager are very important to be able to assign to certain staff members because not all should be allowed full access like they get as Admin. Also when Bookly Supervisor is granted and the user signs in there is no toolbar at all, zero access to any features including Bookly.
So are you saying the only way to allow access to WordPress when Bookly Staff Cabinet is activated is to allow admin access?? That is a rather big problem and tough choice to make to say the least…
Hello!
Thank you for the question.
Please send us an email to support@bookly.info with this ticket number 103546 and the purchase code so we could look into this matter.
Thanks!
Vlad
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello, I am using Bookly pro as well as a couple add ons and I need to know how an assistant can get access to any and all bookings with any of the staff members bookings and be able to change or cancel them.
How is that done? I tried to add access as Bookly Supervisor with the WordPress user but it doesn’t work.
To be sure I am making sense…. If a customer wants to cancel or re book an appointment with one of the staff members how can the assistant do that without having admin access to WordPress?
Hello,
Thank you for your message.
If you want your customers to be able to manage their appointments, you can check our Customer Cabinet add-on: https://codecanyon.net/item/bookly-customer-cabinet-addon/22060627 Please, follow this link to check the detailed description of the add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005099314-Customer-Cabinet-Add-on
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello, My drop down menus on the front-end staff display are not working.
How to enable this ?
Thank you
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #100665 and the purchase code so we could look into this matter.
Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi
When I use staff cabinet at frontend. 1. I found the problem, when I click on calendar. on body page have a dark filter appear and freeze (I can’t click on page, I’ve to refresh(F5) to re-load page).
Please tell me how to resolve it.
Thanks
Hello,
Thank you for your message.
Please, follow this link to find the detailed instruction of how to resolve the issue: https://support.booking-wp-plugin.com/hc/en-us/articles/360015593774-Incorrect-display-of-pop-up-windows-in-Customer-Cabinet-Add-on-and-Staff-Cabinet-Add-on-
Let me know if it works for you.
Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi
I had purchased this Staff Cabinet Add-on plugin for bookly. My intention is to give only bookly access to staff members registered on bookly. i.e when a staff member logged i dont the member to have access to all other dashboard options except the bookly. I havent find any tutorials of these online also. Kindly help me on this.
thank you
Hello,
Thank you for your message.
If you use Staff cabinet add-on, your staff members have an access to their calendar, schedule and working hours, personal information and etc. So if your staff members use this add-on, there is no need to provide them with the access to your WP administrative panel. But you need to create WP user and connect it to your Bookly staff member: http://prntscr.com/n5qjvk as they will enter their staff cabin under WP credentials.
Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
hi please see my ticket i am in critical nees. other wise please give me back my purchase money back.
Hi, You have been provided with an answer to your ticket #98100. Please check your email for further communication.
Regards,
Olya
Bookly Customer Support
Ladela I’m your customer, I bought Customer Cabinet add-on too because I’m believed I can create a dedicated WP role for booking management of all my staff calendar. I made a mistake maybe.
I need to allow to 1 of my staff members to edit all appointments and all calendar of all others staff member.
Can you advise me better please?
Thank you in advance
Hello,
Thank you for your message.
Currently, there is no such option. The only thing you can do is to provide admin rights to one of your staff members. But in this case, he will be able not only to see the calendar with all bookings but he will have the full access to your Wordpress panel.
Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi,
I do contact you because i have an issue with the plugin. I can’t edit or ad any new entry on the staff calendar that is sync with google calendar…
Best regards
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #95782 and the purchase code so we could look into this matter.
Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Dear Support Team,
I bought the “Bookly Staff Cabinet” (Add-on) as well as the “Add Service Location” (Add-on).
I love Bookly, but the point that frustrates me is that in the “Bookly Staff Cabinet” it is not possible to select a location in the section “schedule” and define custome settings for this section. The same problem exists in the section “service”.
I bought the “Bookly Staff Cabinet” because I don’t want to give my contributors access to the backend. But it’s necessary that my contributors can change the “location” in combination with days and times on their own.
Because this doesn’t work with the “Bookly Staff Cabinet”, I’m frustrated. Do you have a solution for this? It would satisfy me a lot.
Kind regards Lara
Hello,
Thank you for your message.
If you add [bookly-staff-details] short code, it will be possible to choose the location: http://prntscr.com/mq904t
If it doesn’t work on your side, please, send us an email to support@bookly.info with this ticket number #95322 and the purchase code so we could look into this matter.
Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello,
I have a problem with the the front end with the Staff Cabinet (Add-on). When i click the date then is loading a popup where i can select normaly the service but he is frozen. I can select nothing.
Hi,
Please send us an email to support@bookly.info with this issue and ticket number #93959 so that we could communicate more detailed.
Regards,
Olya
Bookly Customer Support
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials