Hi nguyenhung9x,

Thank you for using Elfsight Countdown Timer!

We’re very sorry to know that you’re having issues with the plugin, and we’ll be happy to help. Would it be an option for you to start a conversation in our Support Center at https://elfsight.ticksy.com and provide us with the link to the page with the plugin? We’ll look into this in the shortest possible time.

Regards,
Elfsight

I tried testing and found that: In the Gutenberg editor, if you insert a shortcode into Paragraph, it will always show in the top row. If inserting the shortcode into HTML Custom, it will display the correct setting position. You can check and fix this error soon.

Hi nguyenhung9x,

Thank you for reaching out!

The plugin’s shortcode is supposed to be inserted into HTML Custom,

Regards,
Elfsight

Hello strangeyboy,

Thank you for your interest in Elfsight Countdown Timer!

With the way our plugin works, it automatically displays your time zone. Unfortunately, the option of changing your time zone to some other one is not yet supported. Please, accept our apologies for the inconvenience!

However, we totally agree that this is a great feature, many people will enjoy it. We’ve introduced a wishlist tool where our people can request any new functionality they need – https://wishlist.elfsight.com

The most wanted features will get implemented first, so you’re very welcome to submit your feature request and to vote for any other feature you like.

We really appreciate your taking the time to help us grow our plugin!

Regards,
Elfsight

Hello pixelpainters,

Thank you for your interest in Elfsight Countdown Timer!

Unfortunately, this option is not supported yet, our apologies for this iconvenience! We have it on the roadmap for our future updates, and we’ll do our best to implement it as soon as we can.

Regards,
Elfsight

Hello KuJangSung ,

Thank you for using Elfsight Countdown Timer!

Our support agents will get back to you in the shortest possible time. Thank you for waiting!

Regards,
Elfsight

3 days and didn’t any reply.

Hello KuJangSung,

Please, accept our apologies for the delay. The support agent has replied to you today.

Thank you for your patience and understanding.

Regards,
Elfsight

please respond urgently

Hi pietrox,

Thank you for your interest in Elfsight Countdown Timer!

With the way our plugin works, localStorage is in the client’s browser.

Regards,
Elfsight

I bought the plugin and it’s designed beautifully! (Just like all of your plugins.) However, is there a way to place the timer so that it appears on a specific part of the page rather than automatically appearing on top of the page?

I’m using the option where the countdown isn’t a banner across the top or bottom and it isn’t floating (I think it’s the first option in the settings), but when I place it under the page header and introduction title text, it still appears above everything on the page including the top title elements.

I would love to be able to have the timer appear exactly where the embed code is placed within the layout, as opposed to automatically appearing in a single spot of the page no matter where the embed code is placed.

Please let me know if there is a way to make that happen.

Hi ccgmodels,

Thank you for choosing Elfsight Countdown Timer and for your great feedback!

Would it be an option for you to start a conversation in our Support Center at https://elfsight.ticksy.com and provide us with the link to the page with the plugin? We’ll be happy to check your installation case and to advise you in the best possible way.

Regards,
Elfsight

Hello tim2013333,

Thank you for your interest in Elfsight Countdown Timer!

Would it be an option for you to explain your use-case step by step? Could you explain the task you need to do, and the process as you see it? We’re considering this feature, and anything you can share will be a huge help.

Thank you for your time.

Regards,
Elfsight

I noticed that there are quite a few similar requests. Happy to help. It is quite simple:

1. Let’s say, we are running a promotion – discount.

2. In order to stimulate prospects, we want to add scarcity to this promotion by making it a limited time offer and adding a countdown, which expires in 24 hours for example.

3. After those 24 hours lapsed and countdown hit zero, we want this limited time offer to automatically restart again.

In other words, this is an ongoing promotion that looks like a limited time offer. Yep, that’s why people don’t like marketers

Currently, we have to manually add new expiration date and time to countdown every 24 hours which sucks. So, if countdown can simply restart the countdown cycle as soon as it expires, we save time and our ‘limited time offer’ is always there for our customers.

Hope that helps

Hello tim2013333,

Thank you for such a detailed explanation! We all really appreciate your taking the time to do it for us.

We get your point, and we’ll implement this feature in our very next update. We’ll try to be quick about it, too!

Regards,
Elfsight

Hi jasaseoindonesia,

Thank you for your interest in Elfsight Countdown Timer!

Unfortunately, this option is not supported in our plugin. Please, accept my apologies for the inconvenience.

Regards,
Elfsight

Hi vividconcept,

Thank you for choosing Elfsight Countdown Timer!

We have replied in the conversation you’ve started in our Support Center about this. Please, get back to us.

Regards,
Elfsight

Hi vojkanbg,

Thank you for your interest in Elfsight Countdown Timer!

Unfortunately, the features you’re asking about are not yet implemented in our plugin. Please, accept our apologies for the inconvenience!

However, the auto-renew feature is already on our roadmap for future updates, and as set timer settings option sounds very exciting, too, we’ll have the developers check if it can be implemented in our plugin.

Regards,
Elfsight

Hello stankiroffo,

Thank you for using Elfsight Countdown Timer!

Unfortunately, this feature is not supported at the moment. Please, accept our apologies for the inconvenience! This is a great feature, and many people might benefit from it, so we’re forwarding it to the development team, to be considered for future updates.

Regards,
Elfsight

Hello cicolino,

Thank you for using Elfsight Countdown Timer!

We’re very sorry that you’re having an issue with the plugin, and we’ll be happy to check it for you. Please, start a conversation in our Support Center at https://elfsight.ticksy.com and provide us with the link to the page with the plugin,. We’ll be happy to help!

Regards,
Elfsight

I’ve send you a ticket #1992266

Hello cicolino,

Please, accept our apologies for the delay in getting back to you!

We have replied to your ticket. Thank you for waiting.

Regards,
Elfsight

Just found it, your plugin is IMPRESSIVE, I will now a 5-star review. Great job!

Hello creativasfera,

Thank you for appreciation and thank you for sharing! We’re absolutely delighted to know that you’re enjoying the plugin.

If you ever get any other questions, just let us know.

Regards,
Elfsight

Hi fravitamin,

Thank you for choosing Elfsight Countdown Timer!

The plugin is supposed to have the option of closing the timer on mobile devices. The fact that it’s not there is obviously a glitch on our side, thank you for pointing us in this direction!

We’ll have this fixed, and release the update with the fix in the shortest possible time! Please, accept our apologies for this issue.

Regards,
Elfsight

hi, I have found a bug after update the plugin to 1.1.0, the close button don’t works. Please help me to fix this problem.

Hello fravitamin,

Thank you for using Elfsight Countdown Timer!

We’re very sorry that you’re having an issue with the plugin, and we’ll be happy to check it for you. Please, start a conversation in our Support Center at https://elfsight.ticksy.com and provide us with the link to the page with the plugin,. We’ll be happy to help!

Regards,
Elfsight

Hello yosualb,

Thank you for using Elfsight Countdown Timer!

Unfortunately, this option is not supported in our plugin at the moment. Please, accept our apologies for the inconvenience!

Countdown Timer is a very young plugin, and we keep adding new features to it as we go. We’ll forward your request to the development team, and make sure that they consider it for future updates.

Regards,
Elfsight

Hello Cloudro2,

Thank you for your interest in Elfsight Countdown Timer!

If your website supports WordPress shortcodes, the plugin should work fine.

Regards,
Elfsight

Hello crobin,

Thank you for your interest in Elfsight Countdown Timer!

Yes, the plugin works fine on mobile devices, both iOS and android.

Regards,
Elfsight

Hi 2apps_webbureau,

Thank you for using Elfsight Countdown Timer!

Unfortunately, we haven’t implemented this option yet. But we’ll forward it to our development team to be considered for future updates. This functionality is very useful, and we really appreciate your pointing us in this direction.

Regards,
Elfsight

Hello helios06fr,

Thank you for your interest in Elfsight Countdown Timer!

Our plugin is compatible with all the themes that meet the WordPress criteria, so you should be good.

According to the terms of the Envato user license, you can create as many widgets with different settings as you need, as long as they’re for one and the same website. Also, the license allows you to modify the plugin in any way you need, so you’re very welcome to implement the script you’re referring to.

And if you’re interested in the functionality IgorDon had asked for, please, message us at support@elfsight.com and we’ll be happy to discuss this.

Regards,
Elfsight

Hi StartupMotion,

Thank you for using Elfsight Countdown Timer!

Thank you for waiting! The development team have replied to your ticket by now.

Regards,
Elfsight