294 comments found.
Hello Sir, I have Jupiter 6 theme, and i bought your plugin, however – whatever i do i can’t make it as background of body. is it possible at all?
Hey, Thanks for contacting us.
As stated in items description this plugin adds a background to VC Row – not page body.
Best, Alex Boom Apps Team
Hello,
Much appreciated for update. I found a workaround (i used section, and added background) – however if i put z-index -1 it will not show, if i add z-index: 0 or 1 it will render all over any element.
Any idea why?
Hey,
Using this with sections not rows as intended may result in unexpected behaviour 
Most likely you need to make it z-index:0 and add higher z-index to the content inside – but this will require some custom css.
Best, David Boom Apps Team
Hi,
I recently purchased this plugin and trying to set up it up but the particles are not showing.
Could you please help?
www.creatons.com. I have set the background in the section below the main banner.
Hey, In “Compatibility” tab please remove all classes from the field and add only ”.l-section” – this should help.
If this doesn’t work please PM us at hello@boomapps.eu with your wp-admin credentials – with access we’ll fix that in minutes.
Best, Alex Boom Apps Team
Hello, in the row section I do not have the possibility to activate this background, I state that I use the theme “crypterio” can you solve?
Hey, Thanks for contacting us!
Sure, we can help. Please PM us at hello@boomapps.eu with your wp-admin credentials – we’ll check the problem.
Best, Alex Boom Apps Team
Hello the particles are not working on my site with Movedo Theme 
Hey, Please PM us at hello@boomapps.eu with a link to page where this happens. This is most likely some small theme incompatibility – very easy and quick to fix.
Best, David Boom Apps Team
Okay no problem, I sent you guys an email!
Hey, We didn’t get any. Can u check pls?
Hello, this backgrouns is compatible with this theme? https://themeforest.net/item/exline-one-page-multipurpose-wordpress-theme/13636656?s_rank=73
Thanks!
Hey, Our plugins only requirement is the WPBakery Page Builder (formerly Visual Composer).
However, some minority of themes have included modified editor and in such cases we need to modify a bit the plugin. This is included in item support and, of course, free.
Best, David Boom Apps Team
Hi guys, it seems I cant get the vc item to appear on the background.
http://peterreckers.nl-It appears in front of my text, can’t click buttons. -It does not cover the full height while it’s configured in the row -I can’t have it full width and my text not full width.
Please help.
Regards, Peter
Hey, We’ve checked the page and buttons are clickable. Are you experiencing this on any particular browser/os?
Full width problem – we’d need your wp-admin access (please PM to hello@boomapps.eu) – we’ll check it. This is usually happening due to wrong Visual Composer desing. You need to use nested rows, etc. to achieve such effect. We can do this for you.
Best, David Boom Apps Team
Thank u ill mail.
I sended user details to u
Hey,
Fixed and replied
Best, David Boom Apps Team
hello, Can I use this plugin with ver4.9 without any problems?
Hey,
Yes – it’ll work
Best, David Boom Apps
Hello,
You and I spoke over a year ago when I first purchased many of your Visual Composer plugins.
I’m working on a new implementation here using the VC Particles Background and am running into an issue with the interactivity.
The problem is that the interactivity for clicks isn’t working properly with particles.js. I can see in your script that you have it specified for “push” and the particles_nb is set to 4.
I’ve actually used particles.js before in manual installs, and as far as I can tell this should be working. I’ve been trying to track down the problem without success. I looked at the pointer-events and that is not the problem.
The hover functionality is working just fine. But when I click on a desktop nothing seems to happen. Strangely when I click on a mobile device it looks like it recognizes the click, but no new nodes (circles) are introduced.
Do you have any idea what the problem is here? It’s frustrating because other than this one issue everything else is working perfectly.
I hope you can help!
~ Michael
Hey, This is quite strange. On our test Wordpress it’s working fine. Can you pls provide a link? (hello@boomapps.eu).
Best, David Boom Apps Team
Hi David,
Thanks for your quick reply!
I agree this is strange. I think it is likely some sort of script conflict, or perhaps there is a bug you have overlooked.
Just so you know I am a developer (front-end), and can work with you jointly to figure this out.
I can’t provide you with direct access because this is on our new social media platform which is not yet live (we’re still a few months away). Instead I can try out edits/tests you have in mind to correct this. I have a local version here that I can experiment with to pin-point the problem.
I can modify the script directly in the DOM (developer tools), or try anything you can think of. Just let me know.
The hover function is working perfectly. The issue is specific to clicks. I really want to figure this out because it’s the final thing in this small project.
~ Michael
Hi David,
Any word on helping me to troubleshoot my issue? I’d greatly appreciate it…
~ Michael
Hi,
For start troubleshooting I’d try modifying the JS file (vcparticlesbackground.js) and replace the settings for particlesJS() function with working raw settings from ParticlesJS playground (https://vincentgarreau.com/particles.js/).
This would exclude any misconfiguration or a problem with parsing Visual Composer parameters, etc.
Please let me know if that works.
Best, David Boom Apps Tem
Hello, I bought this background but I am having difficulties to install, when I will import the files apacere an error. Could you explain me the step by step?
Thank you!
Alexandre
Hi, Installing this plugin is no different than any other plugin. What error are you getting?
Also, there are 2 zip files available to download from Envato (whole package and Wordpress plugin itself). Are you sure you are uploading the correct one?
Best, David Boom Apps Team
Hello,
We emailed a couple of weeks ago, but we didn’t receive a reply. We are having a problem that when you view the website on a phone, the dots will disappear if the user scrolls, the dots do return if the page is refreshed.
Please may you advise on how we can fix this,
Here a link to the site with a unmodified version of the plugin – http://79.170.44.97/illumanize-test.com/
Kind regards,
Oliver
Hey, We’ve done some testing on the link you’ve provided and unfortunatelly we are unable to provide a solution here. Your theme is using customs scrolling behaviour and the html markup of Visual Composer elements is heavily modified. I’m affraid our plugin and your theme are incompatible and there is no easy solution for it.
Of course, you can file for a refund which will be granted immediately.
Best, David Boom Apps Team
hi i am using the latest version, read through your comments and saw others have the had the same issue. before refering me to write up tickets etc, why is the interactivity not working? Has it go something to do with the Z index? It worked when i first put it into a row and check the frontend, then when i updated some item it never worked. I deleted the plugin, installed again, purged cache etc but still the interactivity settings have gone!
Hey, Please provide us a link (hello@boomapps.eu) to a page where this happens we’ll check this.
This sometimes happens when a theme is using a modified version of Visual Composer and is usually very easy to fix.
Best, David Boom Apps Team
Hello, I have correctly installed the plugin and I have added it to my page, but still it does not show the particles. I created a demo page so you can see http://plainnetworks.com/alltek/demo/
Hey, We’ve checked the link and the particles seems to work: https://ibb.co/j5Js7S On what device/os/browser are you experiencing the issue?
Best, David Boom Apps Team
Hey Developer, I have a website based on Salient theme with the following demo: http://themenectar.com/demo/salient-corporate-2/
as you can see, there is a video running behind the page, I want to put interactive particle using your plugin, is it possible to do so? If you can assure me, I ll buy this definitely.
Hey Thanks for contacting us!
The answer is yes – this will be possible
Best, David Boom Apps Team
I just bought this plugin and don’t see any option to add particles background to a row!!
I have WPBakery Visual Composer Version 4.11.2.1 installed. Why is this not working at all???
Hey, Thanks for contacting us.
The plugin should appear in “Add Element” popup – with the list of all elements.
Are you sure the plugin is activated?
Best, David Boom Apps Team
I’m using the latest version of VC. I’m creating a page I’m creating a row I make the full width and height add a plugin and… nothing) I can step by step instructions …
license – df66fffe-aedc-4fd7-84d4-47c8025aac9d-28 Mar 2018
done [v] =)
Hello,
I added the demo into my page without using plugins, just hardcoded, what is the method in config file for already populating the canvas with dots from window on load ?
Many thanks
Hey, This is not intended to use outside Visual Composer and as such is not supported.
If you are looking for method to start the animations from plain JavaScript – take a look into vcparticlesbackground.js file:
particlesJS(i, {});
Best, David Boom Apps Team
“push” option don’t work.
Hey, Thanks for reporting an issue. Can you please provide us a link? We’ll do our best to help. You can contact us privately at hello@boomapps.eu
Best, David Boom Apps Team
Hello again, it appears we do still have a problem. On mobile, if you scroll down the particles disappear. I had mistaken thought this was fixed bacuse we have a button that automatically scrolls down the page. When using the button the problem does not occur. Also, if you turn of interactivity it’s fine, however, we do want interactivity on larger screens.
http://www.illumanize.com/Thanks, Pete
Hey, Thanks for contacting us!
Unfortunatelly, we are unable to help you at this momement becaulse source files of our plugin have been modified.
This is obviously untested by our team and can lead to unexpected behaviour. If you revert to the original unmodified files and if the problem still appears – we’ll do our best to fix it.
Best, David Boom Apps Team
Sorry, please ignore my previous message. We have just found the solution which was not related to your excellent plugin!
Hi, the plugin seems to be working fine – thanks for your previous help. I just have one issue. On mobile, as soon as you start scrolling the page the particles disappear and only return when you reload the page. Please see www.illumanize.com. Can you help?
Many thanks Pete
Hey, Thanks for contacting us!
Unfortunatelly, we are unable to help you at this momement becaulse source files of our plugin have been modified.
This is obviously untested by our team and can lead to unexpected behaviour. If you revert to the original unmodified files and if the problem still appears – we’ll do our best to fix it.
Best, David Boom Apps Team
