1752 comments found.
Hi! i’m still waiting for a response (ticket number: 2398962) I have also noticed on a other site that your plugin wont block google analytics when inserted with ” All in One SEO ” plugin. And when inserted manually in my template header.php every page visit on the site is now registered as a new user in google analytics. For example If I visit Home, Blog, Contact google analytics counts every visit as a new user and not as one user. Is this normal?
Hello!
Someone will take care about your ticket shortly! Sorry for the waiting time! About the Google Analytics – did you define your tracking ID in Cookies Consent tab (bottom of the page)?
Thanks, createIT
Ok thank! Yes I did define my Google Analytics Tracking ID in the last input field on the Cookie Consent page.
You have a bug. Upon FIRST visit to website. If user click on “cog” Privacy setting box appears. In Admin Essential is selected. User sees Advertising as checked but only essential cookies listed in “This website will” section. If user then “checks” essential and then “checks” advertising again. “This website will” section selects everything as it should except the “Remember your login details” So basically if you have Essential selected in admin when you first land on homepage it only shows advertising.
Hi!
Yes, sorry about that! The bug is already fixed and will be available with the next plugin update (at the latest tomorrow).
Thanks, createIT
hi, if an user request erase data, or change data, or Pseudonymisation, or data access… admin has to do all manually, or account will be canceled automatically, and data will change or Pseudonymisation automatically? it’s important, if there are many requests, or a mail of request doesnt arrive to admin receipt… there is the option to an automatization of all process?
Hello!
It’s semi-automated process. You can see the list of requests in dashboard, select multiple requests and send information/delete data with single click for multiple users. The same with Pseudonymisation – you can just select multiple services, where you would like to encrypt data.
Thanks, createIT
When the non-wordpress version coming?
Hi!
At the moment we don’t have any timeframe for the non-wordpress version, but if you are looking for similar tool for your website feel free to contact us at premium@createit.pl and we will do our best to help you there.
Thanks, createIT
there is any way to notice user about privacy some like : http://hm.com and not redirect to terms page, to have the consent from pop-up window?
Hi!
You can customize the cookies notification message in admin panel (so you can make the message longer with more information like on h&m website (http://prntscr.com/jiwzzg).
Thanks, createIT
Hello again, i just put another request on your support system. Check it please!
Hi! Sure! Someone will get back to you shortly. Thanks, createIT
Good morning, before buying I would need to ask further questions: 1) Will I have an interface (Back-end) translated into Italian? 2) Does the plugin show users a list of all cookies installed on the site, use and expiration? 3) Does the user have the possibility to withdraw consent at any time? 4) Can the user access his personal data, request cancellation, transfer his data to other systems?
Hello! Please find my comments below:
1) Yes, if you will set your WordPress site language to Italian. 2) In version 1.4 we plan to add “cookie recorder” which will detect all cookies used by the website and allow admin to automatically add it to privacy policy. 3) Yes, at the moment user needs to send request for data access which admin has to accept, but in next updates data will be sent automatically to user. 4) Yes, please check our data access form on demo page: https://gdpr.createit.pl/data-access-form/
Thanks, createIT
5) The plugin is compatible with WPML, WooCommerce (Latest version), WP (latest version), PHP (Latest version)?6) when will you release the latest version of your plugin? 7) In the list of cookies installed with description and expiration, will there also be a link to the privacy and cookie policy of the cookie manufacturer? (Eg, Google analytics, Facebook..etc;) Thanks!
5) Yes, it’s compatible with latest versions of WPML, WooCommerce, WP and PHP 6) We needed to postpone in from today till tomorrow to make sure everything is working properly. 7) This will be implemented in next plugin update.
Thanks, createIT
Hello, I saw that you have released a new version of the plugin but …. the online demo does not yet include the features I had asked for : 2) Does the plugin show users a list of all cookies installed on the site, use and expiration? 7) In the list of cookies installed with description and expiration, will there also be a link to the privacy and cookie policy of the cookie manufacturer? (Eg, Google analytics, Facebook..etc;)
Hello PaSquallor!
Sorry for the delay – but we needed to postpone the update with Cookie Manager because we still have some testing to do. We will do our best to release it on Monday. I will keep you updated. But yes, we plan to include option manage details about each cookie collected by website.
Thanks, createIT
Thanks, I’m waiting to see the complete demo to proceed with the purchase. I have several sites to adapt and I can not adapt them because I do not have the plugin.
is the update ready?
Hi!
We are still working on some updates for the 1.4 version of the plugin, but it will be available for download at the end of the day.
Thanks, createIT
Thanks for the reply, I bought the plugin. I am waiting for version 1.4, but … I have a lot of problems … I opened a ticket and I await a reply.
Could you please send us the number of this ticket? I will check if our Support Team already replied to it.
Thanks, createIT
6043227
Hi!
Our Support Team contacted you yesterday about the issue on your site. Please let me know if received our reply. Also please remember that you can always check the support task using the Track a ticket option available on our site.
Thanks, createIT
the technical support replied and found my same problems and they told me to wait for the 1.4 version that was to be published yesterday. They are still waiting.
Hi!
Yes, that true we had some difficulties that it forced us to change the date of the update for today. If you wish I can send you the beta version right now as we are only working on some minor stuff right now. When the plugin will be available on CodeCanyon you will be able to update this beta to the complete version.
Thanks, createIT
yes thanks!
I look forward to the following tickets : 6043227, 6596258, 6554539. Thanks!
Hi!
Sorry for the waiting time! Someone will get back to you shortly.
Thanks, createIT
hi, about the cookie consent, how the plugin decides what cookies are essential, functional, analytic or advertising? your plugin auto-find them and group? like cookiebot? i have to select manually? how? thanks
Hi!
At the moment some cookies are pre-integrated to each group and you can manually add cookies to each group via admin panel. Since the next version our plugin will find the cookie and pre-assign them to particular groups (but you will have option to change if needed).
Thanks, createIT
I have use your tickeing system to write my request. Reply ASAP please
Hi!
Can you please provide ticket number or partial email address you used so we could find answer your request faster? Thanks, createIT
Hi. I have been testing ur plugin in depth, and it is very nice. Some things are still missing but i am sure your will complete them in future updates.
One question: I have tried the data access form, and i see that it submits the data of the user in attachments as a .json file.
Are u planning to send this data more “user friendly”? Something as in a PDF with all the data structured? (Title = Value). A .json file is not friendly to read for normal users…
Thx
Hi!
Yes, it’s already added to our queue to make the user’s data more readable for people 
The idea behind the json was to make it easier to transfer to another system/website in case user would need it.
Thanks, createIT
Guys still not heard a single word from my support tickets, got a site thats not working at all and its been over 21 hours now :/
Hi Andersjpg!
Sorry for the wait time! It seems that our Support Team didn’t receive the ticket from you. Could you please send us the number of this ticket? It will help us find it if it was missed by the team.
Thanks, createIT
hey again 
its : 0611908
Thanks!
Hi,
Is there a simple way to remove “Essential: Keep track of what you input in shopping cart” from the cookie settings popup? We are installing the plugin on a non-ecommerce site and don’t want to confuse the users or the client! Thanks.
Hi!
Of course! At the moment it can be edited via template (please check the documentation for details. In future we plan to integrate some easier way to edit this content.
Thanks, createIT
If I use [ultimate_gdpr_myaccount] the frontend result/form is always on the absolute top. It is impossible to add text above. What to do??
Hi!
There is a bug in the 1.3 version of the Ultimate GDPR plugin that we just fixed. The version with this fix (1.4) should be available for download tomorrow.
Thanks, createIT
Right now, there is no message at ….wp-admin/update-core.php Your recently meant it is possible to update it via frontend??
Hi!
Sorry, you had to wait for this reply for so long! What type of message is there visible? Unfortunately, I don’t this I understand your last message. Could you please contact us via support@createit.pl or our Support Forum where you will give us more information about this issue?
Thanks, createIT
I cannot get the change settings option to work… the option appears in the pop up but you cannot click it.
Even though I have the latest version installed I note that your demo version has more features?
Hi!
As I checked the 1.3 version of the plugin has the same options as the version used on our demo version. Could you please let me know what options are missing from your version? Please contact us via support@createit.pl. Our Support Team will be happy to check this issue on your site.
Thanks, createIT
At Right to be forgotten, it is not possible to switch off 1) WP Comments – WordPress Comments are data entered by users in comments 2) WordPress Posts – WordPress posts author data
Am not using comments and any posts. I cannot find any info in your documentation: https://gdpr-plugin.readthedocs.io/en/latest/Page/newPage.html#right-to-be-forgotten
How can I add other things. For instance, I use slimstat to track user statistic and can delete listes/tracked user/visitors there. Thanks
Hi!
This type of option is not part of the plugin as it would make it incompatible with GDPR as the user can request removal of all data saved by the site (so also removing the WP Comments and WordPress Posts data)
If I understand correctly you are using this plugin on your site. Right now the Ultimate GDPR plugin is not compatible with it, so this type of functionality will not work with Slimstat Analytics. We will integrate this plugin in the future update of the plugin, but you can also do that on your own by following this part of the Documentation.
Thanks, createIT
Thanks for the swift reply. However, it would be compatible with GDPR to switch it off in case I do not use them (any posts or option to leave a comment).
Of course you are right Thanks for pointing this out.
But how to switch off? Cannot find anything in the backend.
Can you please contact our support team at https://createit.support/ – at the moment we don’t have option for that in admin panel, but our support will be more than happy to help you with that.
Thanks, createIT
Hi, quick question: where to trasnlate content of “advanced cookie groups popup” ?
Thanks.
Hi!
This content’s strings are part of the Ultimate GDPR POT file and they can be translated (for example) by LocoTranslate plugin.
Thanks, createIT
It looks, I was using old language file. Otherwise, I use Poedit.
Regards.
Hi, I contacted you by your email on 14.5.2018 at 14.01. Yet there is no answer or any kind of aknowledgement that you will be dealing with the problem. Issues persist. Please answer me. zdraviearelax.eu
Hi Ferdinand!
So sorry for the long waiting time! Someone will contact you shortly.
Thanks, createIT
How long should I wait for your solutions to the problems?
Hi!
Sorry for the waiting time! Our support is checking your problems, but it would really speed up things if you could send to support test access to your website. It’s hard to debug anything based on screenshots, since problems can be caused e.g by other scripts that you are using.
Thanks, createIT
Hi, presales questions .
1- I have a legalization plugin that generates my ToS and Privacy Policies pages using shortcodes. Can I integrate the shortcodes in your tool, or do you provide a similar function?
2- I run a multisite single domain, but I had to add also a stand alone install in a subdirectory of the same domain (core plugin requirement), can I use a single license for the domain? (it is a single website, just multiple installations)
3 – In a multisite install, with each subiste provides a function and woocommerce is active only in a subiste, can the plugin manage the user´s privacy at a network level or do I have to manage every single subsite? (you already got it would be a mess)
4 – about user´s data extraction, reporting and cancellation, can the plugin manage the related tasks, or it only infroms the user providing a dedicated communication channel about privacy, but I have to manage the “forget” and “report” task on my own?
Thank you in advance for your kind answer
Hello!
1) We provide a shortcode for Privacy Policy/Terms and Conditions accept, so if you will put both shortcodes (yours with generated Tos/Privacy Policy and our accept shortcode) on one page it should work without any issues. 2) If that’s a single website you need only one license. 3) At the moment you would need to manage it per single site. 4) It’s semi-automated in admin – in dashboard you will see the list of requests, you can select multiple users requests and just click button to send/delete data.
Thanks, createIT
Ok, you got a customer then
Great! Enjoy using our plugin and in case of any questions just let us know!
Cheers, createIT
Got it and I like it
1) it works with Divi and this is great (had issues with other plugins)
2) if I copy element ID and CSS classes of your accpet buttons, can I use my own buttons?
1). Great to hear that. Thanks! 2) Just copy buttons’ IDs and it should work properly
Hello,
I just want to check if you received the mail I’ve send on Monday?
Tnx
Hello There!
I can’t find it searching with your envato user name. Any chance you could give me your email address (can be just partial address without the @domain.com), so I could search for it?
Thanks, createIT
sure, its info@fw-des….....
Thanks a lot! Someone will contact you shortly!
Tnx
Another issue is that when a visitor gives consent by clicking the accept button, the screen will disappear, but when you refresh that page, the message asking for consent is displayed again? Has this got something to do with the option: “Set consent expire time [s] – Time, in seconds, when the cookie notice is still visible.” I don’t know the use of this. If a visitor gives consent, it’s supposed to stay hidden then?
Best regards,
Hi!
With option ‘Set consent expire time [s]’ you can set how long the user consent will be valid. After that time cookie notice will be displayed again. Can you send to support link where you have this problem? It works on my test page and demo when I check it.
Thanks, createIT
I’ve changed the seconds in that field (was set to 10sec) and this solves the problem. But what’s the use of this? Why should there be a period to display the message? When someone accepts it, I thought this should not be displayed again. Even after a specific time. Please, do not forget to answer the mail i’ve send. I still got no answer.
Tnx,
It’s like with any other cookie – you always need to setup time after cookie expires instead of keeping it active forever, mostly because of security reasons. When user accept cookie information, his consent is saved in a dedicated cookie which after some time expires. We answered your ticket yesterday – please check your email for message from supportpal system.
Thanks, createIT
I’m sorry, but I did not received any email from you about my question. (also checked my spam) Could you please resend it? Tnx
Hi!
I send the message again to you. Also if you will not receive this message, you can read our reply via Track a Ticket option available here. The number of your ticket is 1352984.
Thanks, createIT
Hello. 1.) Is it possible to choose what type of cookies can visitor agree?
2.) Is it possible to request to delete, anonymization or download personal data via “mail link”?
Thank you
Hello!
1) Yes, currently user can select one of 4 cookies groups (admin can add custom cookies to each group) in Privacy Settings (it looks like the following: http://prntscr.com/jig9u8) 2). Currently we have option to request to access/delete or edit personal data via form available on website. Admin can see the log of requests in dashboard and can send/delete data in semi-automatic way (select multiple users from the list and select action to send/delete data).
Thanks, createIT
Thank you. Next question is, what about compatibility with woocommerce? Can customer delete his account from account page?
User can request woocommerce data deletion from database via “right to forget form). After that admin can delete the data easily by choosing data deletion option in dashboard.
Thanks and is it compatible with ninja forms?
Hi!
The actual version of the plugin is not compatible with Ninja Forms. This feature is part of the future update but right now I can’t tell the exact date of this update release. For more information please follow our RoadMap section.
Thanks, createIT
