21 comments found.
360 products images does not loading https://vitaazy.com/dbl/product/testt/
Hello,
Thank you for choosing Extendons as your WooCommerce provider.
We have checked and you have requested access to the zip file of 360 images and we have approved that.
Please check and set the images accordingly and then check and let us know.
Thank you
Ticket Id : 478562 not yet sort out
Hello,
We have checked with the support team and they are working on your ticket and also in touch with you via the support portal, so please be patient and contact them via the support portal.
Thank you
Hello, Just want to confirm – Can I mix this 360 presentation with other regular images?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, this is not possible with our plugin.
Thank you.
HI is there some demo images we can use?
Hello,
Thank you for choosing Extendons as your WooCommerce provider.
We don’t have any demo images, but I have used the attached images for one the customer, so you can try this and also becareful about the copyright.
https://drive.google.com/file/d/1VJ_P4Il_7urQump2wp4WAm7KXTF_06Wp/view?usp=share_linkThank you.
i cant download it is looking acces aproval
Access approved, please check now.
it is not working again i open the ticket
Please share the ticket number, so I can check the status of your ticket.
374628
ticket number 374628
Please use one portal, either email or a support portal. As multiple requests cause confusion and time consming.
Thank you
ticket 374628
Hi, FYI, I just sent you an email containing a pre-sale question.
Hello,
Thank you for touching base with us.
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
Hello, can I use the 360 Image as 3rd image with other static images from the woocommerce product gallery?
Hello,
Thank you for touching base with us and showing interest in our plugin.
360 functionality is applied on the feature image of the product on the product page.
Thank you
Can I use this plugin for variable products?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Please elaborate your question more, are you asking for applying the functionality of plugin on the variation images?
Thank you.
Hello , Can you please reply to my Email ?
Images 360 not showing any more?
and all the setting are alright !
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
Hello,
How do I integrate your plugin in my theme? Are there hooks? Is it possible to make it work on “all products” page using a custom function?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes our plugins do work on the most famous themes so it should work. Please let us know which theme are you using ?
Thank you
Hello, 1- how the 360 image works with mobile (small screen size) it is mobile friendly ? 2- Can I control what shows on the 360 image control panel for users? 3- Is it going to be the main image for the prodtuc,s,, or can be one of the images? 4- does it come with shortcode, where than I can place it any where I want in a page or post?
Thank you
Hello,
Thank you for touching base with us and showing interest in our plugin.
1- It is working as it works on desktop and is mobile friendly.
2- It will shows the image, you can upload from backend.
3- Yes it will be products main image.
Please check the products demo and it will help you in understanding the plugins functionality. http://preview.codecanyon.net/item/woocommerce-360-image-plugin/full_screen_preview/21204344?_ga=2.222822878.41424317.1608185474-405058670.15614545614- Unfortunately, there is no shortcode for 360 image in our plugin. Our plugin only work on single product page.
Let me know if you have any further questions.
Thank you
Is it compatible with Elementor Pro?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately we haven’t test our plugin with Elementor Pro plugin, it is difficult for us to let you know about compatibility of our plugin with Elementor Pro plugin.
Thank you.
Hi
As I see from screenshots, featured image is replaced by 360º image.
Can it be added as a secondary (gallery) image ?
Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately it is not added as a secondary image.
Regards
Hi,
So, featured and gallery images are not shown, are they ?
Regards
Hello,
Our plugin only works with woocommerce product page, main images are replaced by 360 images.
Regards
thanks
You’re welcome
Hello, where can I find instruction on wpml? I checked custom field for 360º in product page as copy from the choices :Don’t translate Copy Copy once Translate - copy once. But it appears that I need to add zip file to each translation. Am I missing something?
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Hello,
I have just purchased your 360 plugin, but it looks like there is a problem with displaying the uploaded images. The navigation controls are displayed on the left side, I can see them, but there are no product images which I uploaded as a .zip file. Just empty space. I uploaded 1 .zip file containing 6 .jpg images with sizes W=500px and H=800px, all images named as image-001 and so on. I’m using WooCommerce 3.8.0 on WordPress 5.2.4. I’m checking on a desktop monitor and on an android phone. The same results on both of the screens.
I can provide to you screen shots.
Another 360 plugin I’m testing is working well on these versions.
Thank you, Dusan
Hello Dusan,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Thank you very much for the fast reply. I sent an email to your Support Center with screen shots included.
Regards, Dusan
You’re welcome Dusan!
Have a good day
Hello,
Thank you for touching base with us and showing interest in our plugin.
The functionality that you have referred to does not exist in our plugin but the good news is that we can build it for you if you are interested ?
Regards
Hi… sure… how much?
Hello,
Please contact us at info@extendons.com so we can discuss this and provide you a quote.
Regards
I want to have the 360° view be activated just on click on a 360° button. Standard view are just images and after clicking the button the woocommerce-product-360°-images will replace the images. Is this possible with this plugin?
Hello,
Thank you for the purchase.
You can apply one setting at a time on 360 image or simple image. Both at same time is not applicable.
Hi Can you have variations? for instance different colours? Looking for a van conversations so they click the colour on drop down and style then it changes the image to the 3d one?
No there is no colours options.
Sorry I meant does this work with variations?
It only work with main product, not with individual variations.
How can we show both the 360°image and other images not part of the 360°?
In current version, on same product you can apply one at a time, either 360 image or normal image.
how can I remove the zip file from an product if don’t want use it anymore? the exclusion of a product does not work either, there is the error “Warning: Upload a file!”.
not understand your question. which zip file you want to remove?
zip file with the 360° images. and i also can’t exclude 360 images from selected products
use exclude option to exclude product.
Hello! Great job 
Question : when we open the detailled product, the object spin (rotate) fast and stop. It’s possible to stop this fast spin and instead, have a smooth rotate? Thanks and sorry about my poor english.
This initial fast spin can be disabled from admin, we have disabled that now you can check the demo.
It’s possible autostart slowly ? So, ajust the initial spin speed maybe?
ok you can purchase then we will do it for you.
