51 comments found.
Hi, got issues with : - css broke entire website - buttons for bookmarks doesnt appear on default profile layout - Cant upload avatar/image and so on… Please refund both plugin + addons. Br,
Hello, could please raise a support ticket and we will help you to solve these issues.
Can user send attachment through private message?
Hello, apologize, that is not available with the addon at this moment. We can provide your code customization services if needed.
Attachment is very basic requirement for any communication. Its should inbuilt service in paid plugin.
virtual communication without attachment, just like video talk without audio.So my suggestion, must added this feature.
We are planning to implement this functionality in our forthcoming updates in a few months. Thank you for your suggestions.
Hi, question, is it possible to add custom tabs to the user´s profile page? Maybe using “custom widgets”? Kind regards
Hello. This functionality is not available with the plugin, however this can be achieved by some code change and will lead to customization. If you are interested in customization services, please write your requirements at services@userproplugin.com and we will give you estimate of this customization.
How can I activate all the addons that came with bundle? I can only activate one addon. The others gave me an error…..
Hello, one purchase code is for all addons activation. Please raise support ticket, share temporarily credentials to your website and purchase code. We will help you to activate all products manually.
Sorry. I can not give you access to my website. Forget it
Please send error screenshot to support ticket. Thanks.
Give it up for Manvydas. He completely resolved all my problems. I didn’t think such help still exist these day. 5 STARS Helper.
Thank you very much for your kind words. We are very happy to hear you are happy.That is exactly what we working for!
OUTSTANDING TEAM
They get things done. This is the type of people you want to invest in. You don’t need to look elsewhere, and you certainty don’t need to think twice. Giving them less than 5 STARS is a crime. They actually make things better than what you paid for. It might take a little time, but the result is priceless. They are that good. —Happy customer.
Thank you for such kind words and rating 
Our support team will help you to find solutions you need using our products. Best regards!
You asked for ADMIN access, I gave it to you. You asked for FTP access, I gave it to you. It’s been a week since I purchased the Bundle, I can’t use it. The UserPro with Social Media can’t even hide taskbar for non admin. You’re not encouraging people to buy and buy more.
Hello, we are interested to help you and our support desk is working on the issues you have faced right now. You will get all the answers to all your questions today and our support desk will update the status to you asap.
OKAY! I gave you guys Admin credentials and you broke my site. Things happened; I know you’re trying to help. But you broke the site, do you have to be quiet about it pass 7 hours. Shouldn’t I receive words of confidence from you that the team is working hard to fix it back? It took me almost a year to put the site to where it is right now and I didn’t do important backups before I gave you admin credentials. Now I’m screwed.
Hello, we only cleaned cache of your site, when we were investigating admin bar issue. We have done nothing related to you site content. All your content should be on your site. We will investigate this, please let us know what is missing in your support ticket. Our team wants to collaborate and help you to setup our products properly. Support desk working hours are 8 am – 5 pm (GMT +2) every business day.
It’s been confirmed the dashboard plugin caused the problem and has been disabled. My site is back to normal. I hope you guys fix the plugin soon. Thanks
Hello, we working on this issue, will update you using your support tickets.
My whole website is screwed. Not one message saying you’re fixing the problem. I regret giving access to it. A whole day had passed. I can’t do anything to it.
Hello, we only cleaned cache of your site, when we were investigating admin bar issue. We have done nothing related to you site content. All your content should be on your site. We will investigate this, please let us know what is missing in your support ticket. Our team wants to collaborate and help you to setup our products properly.
I purchased this two days ago. The Addons Bundle isn’t communicating with UserPro and the profile isn’t seeing any of these addons. I contacted support many times. THEY REFUSE TO HELP/
Hello, our team is ready to help you and works with your issues (bundle and top bar issue) at this moment. We have not refused any asking of help from you. Please be patient and keep communication with our team on your support ticket. We provided you the custom code solution to your website what is out of the box with the plugin. We are collaborating with our customers and trying to help to get the best result with our product that will fit your needs.
Thanks! By the way, my website no longer showing in full screen which screwed up the whole layout and things not showing. The store structure is very bad now. I want to old layout back. Thanks
I’m so so scared now. Lots of things I didn’t get to backup yet. I hope it can go back to its normal state as before.
Can you guys reverse the damage? It’s been a while now. Let me know it’s being taking care of. Thanks
Can someone please tell me they’re working on putting back my site as I was? All pics from my store is gone, the Homepage is destroyed and missing contents. I’d rather not have the Bundle and have things as they were. I can live with the the UserPro. Not hearing from you guys is making me real depress.
Our team was fixed this error at this moment and is investigating this issue further. Please check your support ticket – we provided more detailed information to you. Support desk working hours are 8 am – 5 pm (GMT +2) every business day.
None of the plugins in the UserPro Addons Bundle is available to my users or me. The Dashboard isn’t linked to users, the messenger is no where to be found. If you’re reading this, you should think twice before buying this. Even your admin account doesn’t have access to any of them. You’ll find some some added pages in your page area. That’s not the way it’s supposed to be. They are addons. They should be activated and be part of your profile. Not LOST IN SPACE kind of plugins. You won’t know you have them if you didn’t pay for them. Stay away from this.
Where’s my UserPro Dashboard Where’s my Private Messages for UserPro *WooCommerce integration for UserPro (The only one link to profile) Where’s my WordPress User Bookmarks for UserPro Where’s my Tags addon for UserPro
Hello, our team is ready to help you and works with your issues (bundle and top bar issue) at this moment. We have not refused any asking of help from you. Please be patient and keep communication with our team on your support ticket. We provided you the custom code solution to your website what is out of the box with the plugin. We are collaborating with our customers and trying to help to get the best result with our product that will fit your needs.
I decided to go through your LIVE PREVIEW again. Nowhere does it show the Dashboard itself. I was trying to see which part connects to it. Nothing links to it, but it links to so many things when I go directly to the page for a VIEW. It’s less than 24 hours since I purchase it, but I’m so close to asking for a refund.
Hello, we replayed back to your support ticket. Our team will provide you solution for this issue. Please share temporarily logins to your website.
I sent all information they could possibly needed. I offered to elevated access. I know you guys created a test account. I want to know if that’s the account you want more access with. So far, no answer for me to confirm.
Hello, yes, test account is created from our team in order to check Dashboard plugin. We gave you more detailed answer in your support ticket.
When I was only using UserPro, it would usually take me to my user profile whenever I click on login if I’m already logged in. It’s still behaving the same way except that Woocommerce link is there. I have no way to access Dashboard anywhere. The profile doesn’t link to the dashboard. I did say yes to show dashboard to all user and all. When I acces the dashboard page in the backend, it looks nice. That’s what I want to have access to after signin.
Hello, we gave you an answer to this question in the support ticket. If you will have anymore questions, please response back.
Hello Deluxe Themes,
I finally started the project, and purchased the “UserPro Add-Ons Bundle” on March 25th.
I sent a private email and a reply to Zendesk support ticket #18604
Look forward to your email reply.
Thank you.
Hello, thank you for your query. Please check your support ticket and replay us back if anymore questions left.
Hello, thank you for this useable plugin.
Hello, thank you for purchasing our products and kind words! If you like our product, you can leave review about it in Downloads section: https://themeforest.net/downloads
Hi, please is there provision to manage investors profile and show progress on your platform? Working on a project where clients are to invest and see their investment progress on their dashboard. need a template for this function.
Hello, thank you for getting in touch with us. This functionality is not available with the plugin, however this can be achieved by some code change. If you are interested in customization services please write at userpro.services@gmail.com your requirements and we will give the estimate of this customization.
Could we use this for users to set up social interface/profiles to engage with fellow customers and retailers on a multivendor site Follow = customers and stores Share Comment = stores Like = products and stores Wishlist Bookmark
Hello, could you please explain your use case with more details? You could add drop down field with user types, Customer, Store etc… and using this differentiate user types. Or you could use different user roles for this.
Error everytime click on or off a addon
header information – headers already sent by (output started at /home/content/xx/xxxxxxx/html/wp-content/plugins/userpro-addons-pack/admin/admin.php:113) in /home/content/xx/xxxxxxx/html/wp-admin/includes/misc.php on line 1114
i already done sent the problem in through the dashboard of the userpro install
Hello, could you please raise support ticket and give us more information to investigate this issue?
I have purchased already the UserPro Dashboard separately. but I need the bundle. How can I purchase the bundle less than what I have paid for private messaging?
How do i raise a refund request? from code canyon, envato or from you? i never did a refund on this before ...
Hello. We have got your refund request and confirmed that already. Feel free to choose our other products which fit your needs. This refund is managed by Envato market place.
Thanks
Hello, could you please try to remove map field?
How i can remove the map field? I can provide you admin details so you can fix it. it’s really urgent. please share your skype id on my mail so we can connect and you can fix the issue with the plugin quickly. Thanks
Could you please send us support ticket with website details. You can use contact form in our profile page.
