166 comments found.
Hi Stephane,
I’m in debt with you. I’m will buy soon!
Hello is it broken? I tried quick access but browser shows loading animation and browser info TLS-Handshake with code.jquery.com ? How to fix?
Its now working but I got massive problems. I emailed your support. thanks
Hello it seems your plugin is not compatible with my theme. Can I have a refund please? Thank you!
Hey! No problem, you can ask a refund here : https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Sorry to hear that :/ I’ll quickly approve your refund request once you sent it!
Stéphane
Hi, I’ve just purchased this plugin and it’s amazing!
Couple of quick questions/maybe suggestions: is it possible to change the height of the quick chat? I have it set up on this page – https://bridgefibre.co.uk/giga-cambs/
However I have also noticed a white space at the bottom of my site that only appears when its activated with a couple of characters in the bottom left?
Many thanks, Nick
Hey!
Not yet possible to change the height but I’ll add this feature quickly, everybody is asking for that!
Can you send me a screenshot for your second issue please? I’m not sure to understand. Thanks a lot!
Stéphane
Ah ok, thank you! 
Sure, I’ve uploaded a screenshot at https://imgur.com/a/6r6te – I haven’t edited any of the plugin files and it only happens on the page when I turn quick access on so I’m guessing it’s related!
Thanks Stephane, Nick
Hi I have issues with the Answer Buttons on Mobile (phone, tablet) buttons dosent come up?. THX for help in advance
Hey! Sorry for the late. What is the problem exactly? Can you send me a screenshot or more details please?
Thanks a lot!
can I use variables that I have asked the client, for example his name, and then use that variable in subsequent questions?
Hey! Not yet, but I’ll work on it as soon as possible. I don’t have a lot of time for now unfortunately, but I really want to do it.
Hello
Can I install Wp chatbot in multi-sites? Can I include HTML code in chatbot?
Thank you
Hey! Envato doesn’t want you to use the plugin on 2 sites but I don’t care.
And yes, you can include HTML code!
Thanks, have a nice day.
Stéphane
Hello
What interests me is that if I can install the plugin in multiple pages (Multi-site network) of the same example domain:
james.com/page1, james.com/page2, james.com/page3 and so on.
Another question: Can the bot, say hello or give a message to start the conversation?
Thank you
Hey,
1) Yes you can do it!
2) And yes, no problem!
Hi, do you plan to create a Stand Alone version. My site is not base on Wordpress.
Hey! No, sorry :-/ It’s not planned.
Hi, I bought this plugin today and so far most of it looks good I have a couple of questions/comments;
1) I use “Automtimize”, and I had to disable “Optimize JavaScript Code” in Autoptimize to make the “Quick Access” icon in bottom right corner work.
2) On mobile, the chat window shows behind my header/menu. This means that users are unable to see the close button (x). Is it possible to do something about this?
Hey,
Thanks a lot for your comment!
1) Ohhhh thanks for the tip! I’ll write a faq about it, and especially I’ll find a way to make the quick access compatible with Autoptimize.
2) Can you send me your site URL ? Probably a conflict with the CSS code of your menu.
Have a great day,
Stéphane
Thank you – I’ve sent a demo URL via your support site
Hi Stéphane,
I haven’t heard back from you since I sent you a URL via your support site, so sending one here instead.
On the following page, I have a menu that will appear when scrolling down on mobile. So If I scroll down a bit and then open chatbot, the top will be behind the menu. I’ve tested the plugin with 2 different themes, and experienced the same on both. Is there a way to set it so that it shows in front of everything?
Thank you
I am seeing the module installed in the wordpress of a friend, and although we have been able to solve some problems I consult a curiosity because the chat does not take the real time since wordpress and the rest of the modules shows the time correctly while in the chat the time is advanced … on the other hand there is a way to set the height of the chat in quikview mode, finally the same question as the previous user there is a way to open the automatic chat after loading the page a few seconds established?
Hey,
Oh weird! I didn’t notice anything yet about the time of the chat. Is it possible for your friend to send me his chatbot URL ?
I’ve added the “automatic display” on my roadmap https://trello.com/b/3RQZmvLP/wp-chatbot It’s a really great idea, thanks.
And same for the height of the quick view, it will become a setting!
Stéphane
and the pages studios to…
Sorry but the line that showed the time since it was wrong was eliminated. It was also necessary to make modifications so that it was seen correctly and it did not move downwards since it is distorted with the lack of original scroll, it was adapted to at least work … it is currently operative but the option of opening it in In addition, the icon does not allow much personalization, which makes it impossible in that way … it would be interesting to be able to image and text so that people realize that there is a chat …
You could place a chatbot option to open automatically after a few seconds?
I’ve added the “automatic display” on my roadmap https://trello.com/b/3RQZmvLP/wp-chatbot It’s a really great idea, thanks a lot.
Stéphane
Hi, Tnks for your great work and i hope you’re well
I Have a question about where in the html code i can change the heigth of the chat
Dont Worry i Got it
Heyyy, thanks! Glad to know you found by yourself! 
Have a great day,
Stéphane
It hurts that the administration of the site does not pay attention to authors who despise people’s time and do not even have the delicacy or commercial criteria to answer concerns. 10 days ago that this author (so call it) does not answer in this section … It hurts that you are so eager to win a commission but not pay attention to what they allow to publish and sell in their shop windows. A TRUE DECEPTION
Hey!
Sorry, I was sick and I couldn’t work on my projects for a few weeks. Don’t forget there are real humans behind each plugin and sometimes, personal life matters more than a Wordpress plugin…. be cool with other humans. I’m not a robot.
I will be glad to help you now, I’m back and everything is fine for me (if you want to know ;)).
Have a nice day, Stéphane
Ok well but nothing comment on the bug that has the complement in its scroll even works badly in the same demos … there is a solution because it does not work at least for my project I undo the page and the foot of my site when moving towards down. if you fix it and the scroll works without moving the whole complement I’ll be happy to buy the license
I guess the best thing for you would be to find another plugin. I’m sure you’ll find : https://www.google.com/search?dcr=0&ei=ddlgWoj-K6fcgAbsg5TIAg&q=best+chatbot+service&oq=best+chatbot+service&gs_l=psy-ab.3..0i71k1l4.2317.2554.0.2584.5.3.0.0.0.0.0.0..0.0....0...1c.1.64.psy-ab..5.0.0....0.bAp8Fw_cmu4 They will be better than mine, and I’m sure they are more responsive than me.
Have a nice day,
Stéphane
6 days without answering … and seeing the previous comments I see that he always apologizes for the delay, which shows a usual and irresponsible practice in front of his clients … the product is good in its background but I agree with the comment of Martmagno3 I think that Envato should pay more attention and at the time of allowing to publish a product this should be tested and proven to work well to avoid the cascade of queries about obvious errors that are even manifest in the demos … I have been here for many years and the first time I see such an unsophisticated author …
;;
Hi, the textfield used for massages is an input-field (1 line). Is it possible to use a textarea instead? That would be much better for longer questions/answers.
Hey, good idea! I added to the roadmap too, I’ll fix it in the next update. Thaaanks.
You test the demos you have posted? It really is a shame that you do not realize that it works poorly and the scroll looks bad. Besides, even though one is interested when he sees the answers to the comments, it is easy to deduce that he is not a very responsible person when answering … what hurts because the product can be good … hopefully correct it and put the demos as appropriate … not half-hearted and above all think about better answer their answers. valuation VERY LITTLE SERIOUS
Hey!
Sorry, I was sick and I couldn’t work on my projects for a few weeks. Don’t forget there are real humans behind each plugin and sometimes, personal life matters more than a Wordpress plugin…. be cool with other humans. I’m not a robot.
I will be glad to help you now, I’m back and everything is fine for me (if you want to know ;)).
Have a nice day, Stéphane
I’m really interested in this system but I’ve seen and proven that it does not work correctly, the chat is fixed but as the talk develops it moves downwards reaching a moment that is lost, the scroll does not work … this is really a unfavorable point because if the talk is extensive practically it is impossible to continue … on the other hand, I want to ask if the first question to the visitor is for example what is your name … There is a way to use that variable (and what would it be) for the next question to start with the name that the person entered and then the question?
Do you have a standalone version for non WP site?
Hey,
Really sorry for the late of my reply, I was sick and couldn’t work on my projects for a few weeks 
No standalone version, sorry! It’s not planned.
I’m still there if you need something else! Have a great day.
Stéphane
Hi, do you know when you will add the option, that transcript are send, only if the user gave his email?
Hey,
Really sorry for the late of my reply, I was sick and couldn’t work on my projects for a few weeks
I can’t give you an ETA but it’s on my roadmap and I really need this feature for myself to, so be sure I’ll work on it asap.
I’m still there if you need something else! Have a great day.
Stéphane
hi , i have pre purchase question , can i install the chatbot on multiples sites i own
Hey,
Really sorry for the late of my reply, I was sick and couldn’t work on my projects for a few weeks
Envato would say no (they don’t want) but I don’t care, you can use the plugin in several websites if you want.
I’m still there if you need something else! Have a great day.
Stéphane
Autoupdate works wrong, i have udpated it and it has changed into some kind of fb messenger chat or…
Hey,
Really sorry for the late of my reply, I was sick and couldn’t work on my projects for a few weeks
Wow I see what you mean :/ It’s not automatic but another user got this issue…. Next time you want to update the plugin, please download the plugin from Envato and everything will be fixed for the future. I’ll push an official update to fix it soon!
I’m still there if you need something else! Have a great day.
Stéphane
