42 comments found.
Hello, please i have asked for refund 3 months ago and you said you will speak with your manager but haven’t heard from you since then. Please i need a refund, i am not interested in this plugin. Thanks
Hello,
Thank You for contacting us,
Once again I’ve sent the information about Your refund to my manager, hopefully it will be solved quickly this time.
Have a nice day.
This plugin completely hoses my website. Please refund.
Hello,
Thank You for contacting us,
Would it be possible to raise support ticket for issue review? I suppose we could try and fix it for You.
Have a nice day.
Hello guys: Please I can not activate the LiveChat Add On using my purchase code. I got his message: “There has been a critical error on your website. Please check you site admin email inbox for instructions” but I never got any email. Can anyone help me please ? Thank you in advance
Hello,
Thank You for contacting us,
I’ve received Your support ticket, awaiting for Your reply.
Have a nice day.
My provider does not want to open the port, WebSocket Listener Port. Default port is 9303
How can I use this plugin now or not?
If I enable the plugin, my site will not work properly. How could this be possible then click on nothing
Hello,
Apologies for your troubles.
In order to for this plugin to work this port must be open otherwise there is no possiblity to use it.
Have a nice day
hey this product isnt working for me…. steps server.php is like described in the documents isnt even in the download anymore? Please help it also broke the website! removed my background and unregistered my userpro!!!!
Hello,
If you are using shared hosting server please raise a support ticket for further information. If dedicated server – still raise a support ticket that we could look into your issue further.
I dont use this plugin, and its not I wanted.
and I requested some problem, and U didnt reply
PLZ refund
Hello, if you are not happy with our product, feel free to request a refund ( https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- )
hello ! we wanna purchase your plugin but before that i wanna know if we can have a widget or somehow to show to users who is online and they can chat to each other. is it possible? Thanks
Hello, yes we have live chat addon for this. Also we have private messaging addon.
hi. you mean with this addons everyone can see others chat?
Hello, no, this chat is visible to those persons who chat with each other.
Hi before purchase, i have few problems:
1. Live chat button appear on dashboard? 2. how to live chat with a specific user? any icon under their names in wpDiscuz commenting system? 3. any short-code for this plugin? 4. it is responsive, and if yes, any demo? 5. is this https://docs.userproplugin.com/knowledge-base/livechat-add-on-for-userpro/ still valid? i run a VPS server. 6. if other user is offline, can i still send live chat message to him/her? or i have to wait him/her online? 7. what does this plugin differs from your private message add-on?
I purchased most of your add-ons, it works nice, thanks very much!
Thanks Patrick
Hello, thank you for your comment.
1. yes its possible to accomplish. 2. No this is not possible. 3. Yes we have a lot of shortcodes in this plugin they are very flexible with a lot of settings. 4. yes its responsive please check demo here: demo.userproplugin.com 5. yes that doc is valid. 6. Yes you can. 7. This is live chat and private messages email/private message platform.
So, this is not part of Private Messages for UserPro that’s in the bundle. Too many little plugins when two can be one. Being said that. I like the UserPRO with Social Media. I’ll satisfy with that alone. If you want people to buy the bundle add-on then make it more attractive, Most of the thing in the bundle are worthless to me.
Hello, thank you for your message. We always collaborate with our clients and listen their suggestions. Thank you for your insights! Our team is planning to create more different bundles with the most popular plugins in the close future.
Hi there,.... the plugin somehow destroys my layout,... i think its not compatible with an othe plugin,.... do you have any solutions?
Hello, could you please raise support ticket and give us more details? We will help you to investigate this issue and suggest solution.
Can’t find out a solution, I get this error on the browser console:
WebSocket connection to ‘ws://joywalker.in/demo/:9303’ failed: Error during WebSocket handshake: Unexpected response code: 404 FancyWebSocket.connect @ uplc_websocket.js:23 websocket.js:82 Disconnected.
Plugin Live Chat user pro
Hello, thank you for your query. Please check with your host provider about WebSockets and Port 9303 compatibility.
yes its compatibility.
why i am not getting verification mail on my gmail account through userpro
Hello, thank you for your query. Please raise support ticket and share more details about the issue you have faced. Our support team will help you to investigate this.
This plugin got fatall error, it cant recognize when user disconnected (but server recoznized it). So if you chat and after disconnect, second person will send you message livechat think that he connected trying to send it and you get php error.
Hello, we really appreciate you help. Our team are aware of this and that will be fixed in the forthcoming update.
Ok, thanks, very hope update will come fast.
Ok, i not gonna wait for ages. One day more after moneyback
Hello, we apologize for inconvenience. It’s unfortunate that you had a bad experience with the plugin, however we have noted the issue and our developer team are aware of this. It will be fixed in two weeks. If you are not happy with the product please raise a refund request. We will process it straight away. Thanks.
Is your chat support files send? Dead item? No updates?
Hello. Thank you for getting in touch with us. This functionality is not available with the plugin, however this can be achieved by some code change and will lead to customization. If are interested in customization please write at userpro.services@gmail.com.
Users can chat each other only? I dont need rooms that i see in screenshot. What about websocket problem? How to understand will that chat work on my server or not? Any updates?
Yes, they can chat each other. You can disable group chats. Your server should have support for web sockets. Please contact your hosting support and ask them if they support web sockets.
Support answer once a week? Just awesome. First answer was we not get screenshots. Waiting for another week.
Apologize for inconvenience. We replayed to your support ticket back.
It has been around 5 days since I submitted a support ticket. I purchased this plugin at that time and I am unable to get it to work. I received a reply to my ticket that requested my FTP credentials. I sent them immediately. Yesterday, I sent a followup email and I have still not received a response back with a resolution.
Hello, we are working on your query. This is related to godaddy server limitations. We need to investigate this. I see your tickets and you will receive email update once we will have update. Thank you for your patience and sorry for delay.
Are you using socke.io , nodes.js ?
Hello,
Thank you for reaching out to us.
UserPro LiveChat addon is developed using WebSocket JS.
Thanks 
running out of support time..
Hello,
Thank you for reaching out to us.
Yes, we have this on our to-do list and we will surely release the same in our future updates.
Thanks
hey i installed this plugin months ago but have uninstalled it because it wasn’t mobile ready.. you told me to wait for an update do you know when that update is coming?
Very disappointed with this plugin. Paid $300 to have a small change done and still not right a month later. Wanting to fix now, but taken off plugin altogether. Support responds a week later each time and English is very bad.
Just what I needed but i do not understand how to install.
In the explanation its saying to open WebSocket Listener Port. Default port is 9303
How to do this and where?
Then I have to give the path to the server.php
Is that like www.mydomain.com/server.php??
I hope that you can help me because in ssh it tells me no input file specified.
greets,
Jap
ok, there is a new update prommissed. Do you know when we can expect this??
Ok, and another problem. When I activate the livechat.. it destroys my dashboard layout. When I go to products of woocommerce I cannot edit or open the products anymore.
Is this also in the next upgrade??
regards Jap
Hello,
Thank you for reaching out to us.
Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with some more details about the same, so that our support team can have a look at it and guide you further?
Thanks, have a nice day
