51 comments found.
it’s causing a lethal error that makes it so the entire PLUGINS page on the wordpress admin backend completely inaccessible
Hello. Thank you for query. Could you please raise support ticket and send us more details about this issue (screenshot, URL, temporary credentials to your website). We need more information to investigate that.
i sent message without a reply yet
Sent emails, still no response yet!!!
can i get a response please?
Hello. We have got your message and of course you will get answer from our technical support team, we are working on this now.
any luck?
Hello. Our team has answered to you. Looking back more details from you to investigate this issue.
details were provided, they just asked for the same ones??!
Hello. We are working on this. You will get response from our support team today. Sorry for being delayed.
still no solution or responses, is this a joke?
Hello, we tried to investigate your issue, but you didn’t provide ftp or server access details so that made things harder. We found out that there is a conflict with enfold theme, because once we deactivate enfold theme plugins page start working again. We contacted enfold developer regarding this, waiting for his response.
Please respond to the ticket and provide all required details so we could access WordPress and server logs to investigate issue further. We need ftp details to turn on logging and cpanel details to access server logging files. If you have no cpanel please let us know in the ticket the location where server logs are located so we could investigate them.
Yes, I did provide all the details you guys asked for! Now you’re exposed as being liars as well!!! DON’T BUY!!!!!
I’m really trying my best helping you here sir, we working together with you not against you.
The problem is not you provided something or not. I probably used wrong words. Sorry for this. The exact problem is that your ftp user name doesn’t work. We get access denied message when trying to connect to your ftp service. Sorry for confusion.
We emailed you with request to update your ftp access credentials. Please do so if this problem still relevant. We will also need access to server logs, cpanel or other server panel would be required. FTP is not enough in this case.
We used your WordPress login to investigate this issue, but there is some server limitations which limits WordPress access to your files. So we can’t turn on/off debug/logging mode without access to ftp.
Your server gives 500 server error we need server log access for this to check.
Hi
After install “Addons Pack for UserPro” I don’t have the plugin menu for doing anything on the left. I also buy WooCommerce integration for UserPro and it cannot activate also.
Hello,
Thank you for reaching out to us.
Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with some more details about the same, so that our support team can have a look at it and guide you further?
Thanks, have a nice day 
I must say.. Its WOW decision of urs while making bundle… Now no need to add any more serials, and no extra codes… Thx
Please make 1 mega bundle too.. I want to buy all.
Hello,
Thank you for your suggestions, we will surely work towards that.
Thanks
i also want to ve refund of dashboard plugin and want to buy bundle + PLEASE make 1 mega bundle so that we’ll not waste time in downloading all individually
on professional sites updating each plugins is mess … please do it asap
Hi, that is no problem. Please buy bundle and fill up refund request for dashboard plugin with bundle license code.
I have purchased already the Private Messaging separately. but I need the bundle. How can I purchase the bundle less than what I have paid for private messaging?
Hello,
Thank you for reaching out to us.
Well, you can raise a refund request for the Private Messaging addon and purchase the Addons Bundle.
Thanks
Can you be more specific on this? How can I request a refund for Private Messaging?
Thank you
It is very poor respond from support.
I could not wait any longer, so I have purchased the bundle, but now I got a blank page. I believe this happened due to conflict between the bundle and the Private messaging addon.
You should have made more clear not to have both installed.
Hello,
Thank you for getting back to us.
Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and guide you further?
Thanks, have a nice day
What does the Bundle Includes? Why it is not clear on the description?
Hello,
Thank you for reaching out to us.
We are in a process to update the description on the product page.
Well, following addons are available in the bundle – User Dashboard, Private Messaging, User Bookmarks, Tags, WooCommerce integration.
Thanks
Great work! i wish you all the best for your upcoming sales!
Awesome Work! Good Luck With Sale
Are all the addons included in this bundle? If not could you please mention which ones are?
Thank you!
Hello,
Thank you for reaching out to us.
Following addons are included in the bundle – User Dashboard, Private Messaging, User Bookmarks, Tags, WooCommerce integration.
Thanks
fantastic work, very cool i wish you big sales for the week 
Very good job, fantastic work i wish you huge and successful sales for the week
Hello,
Sure – thank you for your kind words
Cheers! have a nice day.
