91 comments found.
Hello, I’m having some issues with exporting a report. Where does the report get created and where can I find it? I get 100% done on the export progress bar but can’t find the exported file? Ive tried with all the plugins disabled in case of a conflict, am I doing something wrong?
Once clicked on the “Export” button and when the process has reached the 100%, it automatically appears a download windows that allows you to save the .csv created. An example in the demo site: https://dl.dropboxusercontent.com/u/188630/support/wcoei_export_download.jpg
If it not happens could be due to a popup blocker or because 3rd party plugin or the theme you are using are including some javascript code in that page that is reaising errors and preventing the plugin to properly work.
In this case I need a backend access to analyze the export page and the javascript included to try figure out what’s wrong in your installation.
Pop-up blocker on safari… Doh! Thanks
Glad to hear that 
If you have enjoyed my support please consider to leave the 5 stars
I would really appreciate! (to leave a rating, go to your profile then click on “Download” tab and from there you can leave ratings to all your purchases)
Have a nice day!
Hello. I have Skyverge’s Intuit QBMS Payment Gateway for WordPress plugin and it works fine with all other plugins. The minute I activate your plugin though, it crashes the site. It is really unfortunate because this is the only WooCommerce export plugin that does everything I like. May I give you login info so that you can see what may be causing it? THank you very much!
Hi,
Are you using the latest plugin version? However before I can proceed with support session I have to ask you to request help using the account you have used to buy the plugin to very the purchase and if the support license is still active.
This is account I used to purchase plugin
Wow, apologies. I am commenting on wrong plugin haha. Sorry. If they are unable to resolve my issue, I will definitely be buying your plugin, especially if it has Legacy One Row Per Item format and automatic export capabilities. Thank you.
Don’t worry, no problem
My plugin has a live demo site and example export CSV file on description page. Give a try to see if it suits your needs!
Hello, the possibility orders with customer data in csv to generate . Example : What does the customer X purchases within a period , including order ? Thank you.
Hi,
no unfortunatelly there is any option to include specific orders in the order finder tool.
Hi Vanquish,
I’m tempted to purchase this plugin 
Just have 2 pre-sale questions – Hope you can help me:
1. I’m using Woocommerce Product Add-ons & Woocommer Checkout Add-ons plugins. Would your plugin be able to export these information too?
2. Can the plugin schedule an automatic report which can be pushed to Dropbox or send via email?
Cheers,
Q
- The pluin is only able to export fields created by WooCommerce Product Add-ons . As reported in the plugin page, it will exported those fields in one column using a special string as separator
- No, unfortunately it has not that feature
Just bought the plugin – tried to export orders – nothing happens?
It could be due to a 3rd party javascript error. It happens that some 3rd party plugin are including their script in all the admin pages (not only in their admin pages). Those script may have error that break the plugin javascript to be properly executed.
Would be possible to have a backend access? In this way I can verify if this is happening. If you can grant me admin acces, send me a private message (click on my name then use the low-right box) with login.
In alternative you have to disable your plugin one by one finding the one which is interfearing.
Maybe i’ve found an issue related to Woocommerce 2.6.. Are you using that version? Can you send me a private message? I can send the new version so you can test if it fixes
sorry i contacted you before seeing this message – Version 2.6.1
No problem, I’ll reply via email
Hi vanquish, I need to kno if that plugin can automatically export via ftp or other. Or if it would be possible to modify it for that purpose. Send me change price.
Thanks you very much!
A greating.
Hi,
no, unfortunately the plugin hasn’t that feature and I don’t offer customization service.
The plugin, after the exporting process, creates a file that you have manually download and save in your local computer.
Regards
Ok, thanks you very much!
Hi, presales question: is this compatible with Customer/Order/Coupon CSV Import Suite from WooThemes. I need a plugin that will export customers from an existing site to a new one and I already have the WooThemes plugin. Thanks.
Hi,
unfortunatelly the plugin has not been tested with that plugin so I cannot assure if it is able to import data using the .csv generated by my plugin.
Hi there, I am wondering if there is a way to separate on export any data pulled from the “ALL Items custom fields” checkbox. It seems to cram it all on 1 single cell. What I would love is if they created new cells for each item pulled. How can I do this? Thank you!!
Hi theelementofdesign,
No unfortunatelly for now there is no way to do that. There is already on my ToDo list to implement the enachment to export custom fields in separate cells but it requires a deep plugin redesign. Unfortunatelly I cannot give you an eta.
Thanks for letting me know. Unfortunately, that is the only exported data my client needs and it is very hard to sort though. Can I please inquire about getting a refund as I am not not able to use the plugin 
The plugin behavior according custom fields export is well reported in the description page in the Product custom fields exportation with example files.
However for what concerns refound, authors cannot directly emit refound because we take only a percentage for our sales. Codecanyon is the only one can to authorize it.
Here is the guide that explains if you are elegible for refounding and some other requirements: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-?_ga=1.127342607.34744535.1435162967
At the end of the guide you will find the link to the request form to be refound. Codecanyon will investigate further.
Hi there, thank you for the info. I do believe I jumped the gun a bit as I found a way to utilize the export and yes I did overlook the custom field export notation as I did not think about the fields as being custom, that is my oversight.
Using some Excel knowledge, I discovered that if I split the content within the cells into columns it breaks it up for me. An extra 1 minute step in Excel after the export but makes it possible for me to use your plugin.
Thank you for your help and if anyone else runs into this issue, here is a great tutorial explaining what method I used: https://support.office.com/en-us/article/Split-text-into-different-cells-30b14928-5550-41f5-97ca-7a3e9c363ed7 it looks perfect with this small step!! I just made sure to break up columns based on the asterisks
Thank you for the plugin, it is easy and fast to use and I really like that I can export based on the product name. This makes what I need it to do so much easier. Again, sorry for the confusion! I appreciate your quick responses to help me get this all figured out.
Glad to hear that
thank you for sharing that tutorial, I’ll include that link in the plugin description to help other users. I’ll try to improve the plugin for this kind of needs.
Have a nice day!
I would like to find a customer export from WooCommerce for event itineraries. My only concern is I use Gravity Forms for WooCommerce product options. Would Gravity Forms product options be available as exportable fields in the report set up?
Hi Gravnetic,
unfortunatelly the plugin has not been designed and tested to exported product metadata added by Gravity Forms. If it stores metadata in the same way of WooCommerce Product Add-ons and WC Fields Factory plugins, maybe my plugin is able to export.
However I haven’t done any test so I cannot assure you anything.
If you send me a private message (click on my name and then use the low-right box) I’ll reply with my email address where you can send a copy of Gravity forms. I can do some test for you and let you know if it works or if I can extend my plugin to grant support for Gravity.
Hello,
I installed this plugin but can not activate it
Plugin could not be activated because it triggered a fatal error.
Parse error: syntax error, unexpected ‘[’ in /home/sites/.... /public_html/wp-content/plugins/woocommerce-orders-ei/classes/com/WCOEI_Order.php on line 144
Hi,
This error is due the usage of an outdated version of PHP. Note that Wordpress and WCOEI plugin (as reported in the description page) both require a minum 5.5 version.
Could you confirm that you are using at least that version? to check go to WooCommerce -> System status.
If not please update and that error will be gone.
Updating php is usually a very simple operation in any web shared server. Go to the admin panel, search for some kind of advanced configuration
and in that section you can switch the php version to the latest.
Thanks that fixed it
Very glad to hear that
If you have appreciate my fast support please also consider to leave the 5 stars. I would really appreciate it! (to leave a rating, go to your profile, then click on “Download” and from there you can leave ratings to all your purchases)
I’m tempted to buy this plugin but just not sure if it will also export custom field on order page that I use to store location of the customer (a hidden input). I added this custom field programatically in functions.php, will it be supported?
Thanks!
Also, instead of only allowing to export, it would be great if it also displayed in a tabular format with a button to download.
Hi,
unfortunatelly the plugin doesn’t offer a tabular view of the data before download.
For what concerns the checkout fields, the only ones exported are the ones added with the plugin WooCommerce Custom Fields & Product Add-ons. Any other custom field is ignored (because the plugin doesn’t know how is stored and cannot export it).
Hi, I purchased your plugin this morning. It has installed with no problems but when you click on either of the buttons associated with the plugin ie Select/Deselect All and Export nothing happens. Any suggestsions on how to get these working would be greatly appreciated.
Hi,
this issue could depend on some 3rd party javascript errors that prevent the javascript used by my plugin to work properly.
It happens when a 3rd party plugin / theme is including script(s) for all the admin pages (and not only for the ones where they are really needed or used).
Would be possible to have a backend acces to do some analisys?
I can give you backend access – is there an email I can contact you at?
Yes,
send me a private message (click on my name and then use the low-right box). I’ll reply with my email where you can send the access data.
I purchased your plugin and installs perfectly however we use a custom fields addon also from Codecanyon – http://codecanyon.net/item/woocommerce-custom-fields-product-addons/11332742 which allows custom product fields and custom checkout/order fields. When i tick “export all custom fields” it exports the custom product fields which is superb but none of the custom fields data entered during order/checkout. Is this something you could do or could you point me in the right direction….? Your help is much appreciated.
Hi,
as reported in the plugin description page, the plugin only exports product custom fields and not order custom fields. This is a feature that the plugin never claimed to have.
However if you send me a private message I’ll reply with my email address where you can send me that plugin. In this way I can see how it works, How it stores custom fields in the order and see if they can be esported.
To send a private message, click on my name, then use the low-right box.
Hello,
I was using your plugin V 2.8 and it works. I have installed V 3.0 and it doesn’t work, while I click the option “customers” nothing happens… I’m using the lastest versions of WOOCOMMERCE AND WORDPRESS (and others premium plugins).
Also I have a particular petition for this plugin, I would like to contact you by email, but I couldn’t find your EMAIL.
Waiting for your reply.
Thanks!
Hi rulaz28, send me a private message (click on my name the use the low right box). I’ll reply with my email!
It’s a really great plugin and is the best plugin to export all the data that we really need. I would purchase it again!
Also the support is amazing.
Thanks a lot.
Glad to hear that! and thank you for the rating!
Hi. With this plugin, is it possible to export any notes added to the order after it has been placed? (private note / note to customer)
Hello Toffee1979,
In current version is not possible. But I can easily extend the plugin to add these two new columns. I’ll release an update today. I’ll let you know here.
Thank you so much for such a quick reply. That’s great. It will be really helpful. I look forward to it.
Ok. Update submitted. It will available in half a day (CodeCanyon takes a while to approve new submit). If you send me a private message I can send you via email.
p.s. if you ejoyed my support, please remember to leave a rating I would really appreciate (To leave a rating, go to your profile, click on “Download” tab and from there you can leave rating to all your purchases)
Brilliant. I’ll send a PM now. Also rate 5 stars for such a good plugin.
Hi. When i make my selections and hit “Export” nothing happens. Do you know what could be wrong?
Hello Indieprints,
Most likely there is a 3rd party plugin/your theme that is interfering with the WCOEI plugin javascript.
You should disable one by one trying to find it. If you send me a a backend access, I could do some more investigation trying to detect which is.
It seems to be “Booster for WooCommerce” that is conflicting.
Glad you have found the issue and thank you for reporting. In a feature release I will try (if possible) to find a solution by my plugin side to this interfering.
Hi, I just want to export all my customers to import in Shopify. When i’m exporting, because I want ALL customers, i’m not supposed to have to filter or anything, I just want everything… But I always get this message “Select at least one column to export”
I don’t need to select one column to export, I need everything. How can I just get every customers in an exported file ?
Hello affluencemedias,
Thank you very much for your purchase and for your bug report
If you select to export all customers, there is no need to select any column. But there was a bug that prevent you to do that if you not select at least one. I’ve released an update that fixes that bug. Will be available to download in few hours/half day (CodeCanyon approval system takes awhile). Thank you for your patience.
Hi, it seems that the bug is still there. I made print screen to show you my settings and the popup I get everytime:
1) http://screencast.com/t/l9vDKlrCVE3 2) http://screencast.com/t/KLcZ25iT 3) http://screencast.com/t/QrOHcFRHvea
When I click on EXPORT I get this http://screencast.com/t/diXGwOZfAI really need it to work. Please help me exporting my customers
I’ve done some other tests and all seems to work fine. Give also a try in the demo live site, if you:
- select order
- deselect all columns
- select customers
- click on export button
Could you tell me which plugin version are you using? have you updated to the latest 2.8 version?
Hi, I just tried your demo, everything works fine. On my website, I did the exact same thing, with the 2.8 version and it’s always the same problem… can you help me please ?
There must be some 3rd party plugin that is breaking the plugin Javascript to work properly. Would be possible to have a backend access? If so, send me a private message. In this way I can analyze the page trying to find which plugin is including js files that are conflicting.
Otherwise you should disable your plugins one by one finding the one which is preventing mine to work properly.
Just purchased this plugin. I cant seem to install it. I try to install the zip file through wordpress plugin upload feature and get the following error. Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin install failed.
Please advise. thanks
Because most likely you are trying to install the complete zip package (the one which contains documentations files and plugin files). To properly install the plugin, you have to extract from that package the file named “woocommerce-orders-ei.zip” and install that one
I’ve also answered to you private message
Regards
Hi,
I use this plugin to add fields to checkout page. http://codecanyon.net/item/woocommerce-checkout-fields-templates/12087486The questios is: When I export to a csv file and I check ALL ITEMS CUSTOM FIELDS don´t appears my custom fields. Why?Whats is tje problem?
Thanks
Hello victorg4,
As described int he plugin page, my plugin supports only product custom fields (tested with WooCommerce Product Add-ons and WC Fields Factory).
Instead the plugin you are mentioning is adding custom fields to the order during the checkout process. Product and Order custom fields are two different things.
Hi – hope you can help. On installing the plugin, I receive this error message:
Plugin could not be activated because it triggered a fatal error.
Parse error: syntax error, unexpected ‘[’ in /home/sites/*.com/public_html/wp-content/plugins/woocommerce-orders-ei/inc/WCOEI_Order.php on line 92
Please help!
Hello,
That error is due too an outdated version of PHP (probably 5.3 or older).
The plugin is developed to be compatible with latest version of WooCommerce and Wordpress (that requires a minimum version of PHP 5.5).
Also PHP team: http://php.net/supported-versions.php is supporting version not older than 5.5.
To update PHP, if you are using a shared server, is quite simple. Usually on admin control panel, there is an “Advanced configuration” option that lets you to decide which version of php to be used. I’ll suggest to use 5.5 or 5.6
Thanks for your quick response and advice.
I updated the version of PHP to 5.5 as you suggested (the control panel won’t go any higher), but the same problem remains.
Hopefully there is a solution! Thank you.
This sounds quite strange. Is there any option to restart server? Could you go to Woocommerce -> system status and tell me which version of php woocommerce detects?
Thanks for your reply. I don’t think restarting the server is an option due to the shared hosting platform, but I will check.
I have the latest version of Wordpress, but not WooCommerce, I have just noticed, so I don’t have a system status page built in.
Is there a simple fix to the issue or will I need to look for a different plugin?
Many thanks.
Which WooCommerce version do you have? The plugin is compatible with the WooCommerce 2.4.x and WooCommerce 2.3.x version (the versions who require a minum 5.4 PHP).
If the error persists, probably your server has not switched to the new PHP version (maybe the option has not be saved. Could you recheck?).
To exactly know if correct PHP version has been enabled, would be very useful the WooCommerce -> System status menu. It exists since firsts WooCommerce releases. Are you using a Shop manager or Admin account? (in the first case, the menu could be hidden due to lack of account capabilities).
Anyway, try installing this plugin https://it.wordpress.org/plugins/wordpress-php-info/ it displayes the current php version running in your server.
Although I am the Administrator, WooCommerce menu does not show system status so that could be an issue.
However, I’ve just installed the plugin you’ve suggested and it shows PHP Version 5.2.17.
So it seems the server has not yet upgraded to 5.5.
I will get in touch with them to resolve and come back to you if any further issues.
Thanks again.
You’re welcome
Il wait for your news
Regards
Fixed!
Requested host to upgrade PHP version manually, now running 5.5.3, and I’m now able to use your plugin!
Thank you for your support and fast response.
Veeeery glad to hear that!
if you enjoyed my support, please remember to leave a ( I hope positive ) rating! I would really really appreciate!
(to leave a rating, go to your profile, then click on “Download” tab and from there you can leave a rating for your purchases! )
