Hello joshwebguy,

Thank you for your contact. I’m Theodore from tiva_theme.

We currently don’t have any plans to update this product due to the large of projects. If you encounter bugs, please login at cmsmart.net and then open a ticket at: https://dashboard.cmsmart.net/apps/ticket-support/ and then our support team will help you.

For more details and quick discussions, please add me at:

Skype: live:.cid.422392e20b4ec601

WhatsApp: +84 346 253 598

Thank you and have a good day!

Best Regards,

tiva_theme

Hi palsys,

Many thanks for your contact.

Have you tried to raise our support ticket before? If not yet, please submit it by following this link: http://cmsmart.net/your-profile/user_list_ticket

After that you can describe your issues more details and note your product and purchase code. Then our support team can check and help you out of the issue better.

Best regards,

tiva_theme

Thanks for that! Unfortunately I’ve tried twice to submit a ticket and only get a grey overlay when done – no ticket is created. Also no response via chat. Please let me know how best to submit my issue and I’ll do that straight away. Thank you!

Hi palsys,

Sorry to hear about this inconvenience.

Our system maybe get some issues or be under maintenance. So, please try to login and submit our ticket again,

Otherwise, you can also provide me your email address and check the reason why you can’t submit any tickets.

Thanks so much again.

Best regards,

tiva_theme

Hi. We have not idea about the new features for this product, so we have not updated it. Looking forward to your sympathy.

Hi. Could you give us the Admin to email tivatheme@gmail.com to check ? If not, you can give us your website URL. We will check your website before and after plugin is actived.

Hi. Could you give us the Admin to email tivatheme@gmail.com to check ?

Hi. You have to copy and paste all testimonial content into the slider manually from the dashboard.

The problem because you have use the wrong character. It must be ’’ (not ” as you are using). Please copy this shortcode to your page:

[tiva-testimonials-slider items="1" layout="1" width_border="10" color_content="#252525" color_name="#333333" color_job="#333333"]

I’ve copied it over and ensured that the character is correct, but I’m not seeing any difference. The character changed when I posted the information here, but it’s correct in the website. I’ve even viewed the source to confirm the character. Do you see anything different?

Could you give us your Admin and FTP to email tivatheme@gmail.com ? We will check it.

Yes, you can do it, only need modify 1 code. We will guide you to do it.

And can i make all pictures automatic round with a code? you have a code and where i must make inside this Code?

To do it, you only need remove the code on line 209 – 215 of file wp-content/plugins/tiva-testimonials-slider/tiva-testimonials-slider.php:

<?php if ($image == 'square') { ?>
    <?php echo $slider; ?> .testimonial-item .testimonial-image img {
        border-radius: 15%;
        -moz-border-radius: 15%;
        -webkit-border-radius: 15%;
    }
<?php } ?>

Hi. To do it, you need modify code on line 32 of file wp-content/plugins/tiva-testimonials-slider/assets/js/testimonial.js:

autoplayTimeout:3000,

Could you give us your Admin and FTP to email tivatheme@gmail.com ? We will check it.

Hi,

Unfortunately, it is impossible. You need sort them by order of creating on admin.

Hi beezwings,

+ The documention is on the package you purchased (folder with name documentation).

+ To increase the time of each slide, you need change param autoplayTimeout on line 31 of file wp-content/plugins/tiva-testimonials-slider/assets/js/testimonial.js

+ It means you want to use image for testimonial’s content? To do it, just need enter <img src=”...” /> for content.

Thanks! Sorry, I didn’t see the documentation because I’d just downloaded the plugin solo. I now see where the documentation is. As for the “quote” image, I mean that I’d like to change the default quotation mark that’s used (I think it’s part of the AwesomeFont) to an image of a quotation mark that I prefer (see the quotation mark here: http://www.dorotheerosen.ca/testimonials/)

Ah, we understand. You are correct, the quote use AwesomeFont. To change it, you need modify code: search <i class=”fa fa-quote-left”></i> on file wp-content/plugins/tiva-testimonials-slider/tiva-testimonials-slider.php then replace it with the image you want

Hi milo75. Yes, you can use is as a widget.

Hi NathanielSolace. Could you give us your FTP to email tivatheme@gmail.com ? We will check it.

Yes, you can. Only need not enter image field for testimonial in admin.

Could you give us your admin account via email tivatheme@gmail.com ? We will check it.

Yes, to display testimonials on the page, please use the shortcode (see syntax on our documentation). You don’t need download owl carousel, it is integrated in our plugin. You only need install plugin, create testimonials in admin, then dislay it by widget or shortcode.

I’m not seeing anything that say syntax? The only documentation enclosed was a readme.txt file, which didn’t say anything? Can you direct me to the right place, I just need the shortcode?

The shortcode is :

[tiva-testimonials-slider items=”3” layout=”1”]

There are some attributes used in this shortcode (for example: items, layout, autoplay, ...). The guide for using these attributes are on documentation. If you don’t find it, you can email us via email tivatheme@gmail.com. We will send you.

Hi salvimateus. You can use our testimonials slider with Elementor. On page editor with Elementor, click Add New Section -> Select Text Editor -> Enter shortcode of plugin of it : [tiva-testimonials-slider items=”3” layout=”1”].

Hi voldemarasp. There is no option to config this in this version. To do it, you need modify code : on line 24 of file wp-content/plugins/tiva-testimonials-slider/assets/css/testimonials.css, modify to :

width: 100%;

Hi,

How to disable image rounded corners?

I want to remove border radius.

My site: http://kestasrimdzius.com/

You can see it at sidebar.

Thanks.

Your site is on maintenance mode now, so we can’t see it. There is no option to config this in this version. To do it, you need modify code : remove line 26->28 (border-radius) on file wp-content/plugins/tiva-testimonials-slider/assets/css/testimonials.css and remove line 211->213 on wp-content/plugins/tiva-testimonials-slider/tiva-testimonials-slider.php.

Hi devineone. Thanks for purchasing our product. To increase the size of the rating star, you need modify code : on line 51 of file wp-content/plugins/tiva-testimonials-slider/assets/css/testimonials.css, add this code :

font-size: 20px;