116 comments found.
Please could you provide a backend demo, frontend is completely useless. Or show a print screen from every backend settings page. Without that it is like buying a pig in a poke.
Hi At present we do not have backend demo option available. All the features that we have mentioned are available in our plugin. We have forwarded your request to our team for them to have a look into the possibility of adding back end demo in future.
Hello! I am interested in your plugin. I have a pre-sale question.
1. In your demo I see that “Continue with Phone” is available on login section. My question is that it will work on “Register form”/ Create Account as well? I mean user can register just using the phone number through OTP? This is not available in your demo.
2. Lost Password – It only asks and displays to add username or email. No login through phone.
3. On Woocommerce Checkout Page – If the user is a new customer and not registered yet. Then it will display register through phone or customer will have to fill up all the information first to register?
Kindly clear this question.
Thanks & Regards Sunny
Hi
1.Yes, you can use that shortcode in Registration form also.
2.It’s Mobile OTP based system. As lost password needs email based communication. So it’s not recommended to use “Continue with Phone” inside the Lost password form.
3.During WooCommerce checkout for new user, it requires username & password to complete the process. Though FireMobile ShortCode can be used here for registering new users. But it needs customization work to sync the checkout moment user registration process with the FireMobile
Can this field be added on the checkout page so that the phone number is confirmed on every purchase?
Hi It will require additional code customization.
I have store with 100’s of customers on site registered during purchase. Now if i added this plugin and add shortcode, when customer login with otp, it is NOT connecting to their existing account, instead it will create new account with phone number as username. Customer already has phone number filled in billing and shipping details. How to connect to existing account ?
Hi Unfortunately it is not possible via our plugin.
Guys, a resend button is a must! Please fix this. Thanks.
Hi Thank you for your suggestion. We have forwarded your feature request to our team for them to have a look into the possibility of adding such features on our future updates.
Hi,
Pre Sales Questions.
I wanted to implement OTP via firebase on particular form fields on registration form as well as contact form, is it possible with your plugin to use verify OTP shortcode or any code in form page on particular field ?
Hi It will require additional code customization.
I bought it, I installed it, but it does not appear on the login page?
https://www.bivodo.com/account/Hi
Hi Please open a support ticket and our technical support team will assist you. You can open a support ticket from the below link https://redqsupport.ticksy.com/
Can this be used to Delete User Account on a iOS app that uses Firebase for it’s backend? Apple has update Privacy Policy for Account Deletion. Thank you!!
Hi Unfortunately no
Hi, still don’t understand how to register a new user. If I input phone number and OTP, then login, does it automatically create a new user? How do you register a new user with your plugin?
Hi First time it will be registered and then it will be used for login.
- Can I disable/hide country codes?
- Is it possible to integrate ACf form with your form ? Any hook?
Hi Unfortunately it is not possible and will require additional code customization.
can I disable any other options to login or register in WordPress and keep only OTP
Hi It will require additional code customization.
When I click (continue with Phone) nothing happens .. no popup window as your the demo site
All Plugins are deactivated with twenty theme .. still same issue
Sorry the issue was due to my theme, I have disabled some features it the theme options and its working now
Is there any chance to add “Resend Code” button in the verify code window and/or “change phone number” button.
Hi At present we do not have such option and will require additional code customization.
i try to login it says in the demo site ”Invalid Number!” (Saudi Number, Code: +966)
we are not sure, https://firebase.google.com/support/faq/#phone-auth-countries from this we can assure that firebase does have support for Saudi Arabia
I will use it on my site called shopix.no, will it work for sure? in a different theme
Database secrets are currently deprecated and use a legacy Firebase token generator. Update your source code with the Firebase Admin SDK.
Now I tried it from my friend, it didn’t work, unfortunately
Nice plugin. At first I had an issue with it, but after turning off all plugins and then activating one by one – it worked. Still not sure which plugin was clashing with this one. HOWEVR… one thing that is not clear is (and i don’t see this problem in your sample) - my “continue with phone” button still remains on the page after login, when user is logged in (like on payment page). Is there a way to hide it from page once user is logged in?
thanks I’ll check it out
you are welcome. If you face any issues please do let us know via the support portal.
hi i did add the plugin to my website .. but it show big mobile pic above login items
Hello,
Please open a support ticket here https://redqsupport.ticksy.com/ and provide as much details as possible in your ticket so that we can check the issue from our end.
Thanks
can I remove the obligation from the e-mail field with it? I want the customer to place the order without email. just with your number. In order to have one less field at checkout.
Our plugin lets user login using mobile number. For advance functionality like the one you mentioned is possible but you will need to make custom code changes to implement that feature using our plugin.
Thanks
cool. but would you provide this customization?
Hi Unfortunately we do not have developers free to do custom work.you will need to hire developers from other sources.
Presale question: Can the plugin trigger a custom button and popup the window?
The plugin button can be customised from the code. If you need another button to trigger the modal then that button needed to have same id class attribute that our plugin button has.
Thanks Redqteam!
I bought the plugin and the popup is not display as your demo, submitted the ticket #3006376. Please check!
replied on your ticket please check
When I clicked on the OTP button, it popped up the full screen windows, the [X] is not working when I tried to closed it.
https://ibb.co/wK1nCpKSubmitted a ticket, showed your team the page has the otp shortcode that replicated this screen and the supported team asked me to tell what was the issue? 
Hi Our support team looks at tickets on queuing basis and soon they will respond back to your ticket.
I’m not asking to prioritize my ticket, I showed the problem and you guys asked me what was the problem, it made me speechless!
Hello ngoc_oty,
We always ask our users to share screenshots or video details about their issue so that it becomes clear for all. Your initial ticket response didn’t have any such detail which is why we were not sure what’s your issue is about but now that it’s clear and our team help you to fix your theme-specific issue. Please share the details asked by our team in your ticket so that we can provide a solution for the issue caused by your theme CSS. Please keep in mind, providing solutions for issues coming from the theme is not included in the item support scope https://themeforest.net/page/item_support_policy.
Thanks Redqteam
My initial ticket did provide the screenshot of the page that caused the problem! Please look at it again!
Hi Please keep communicating with us via the support portal and your issues will be soon resolved.
It’s been more than 10 days and you couldn’t resolve the bug in your plugin. Your supporter kept on blaming me for not filling the database URL from Firebase (it works without with other otp plugins). You guy went in my site and modify that now it displays 2 buttons, one on top header and one on where the shortcode is placed. Your supporter told me to remove the code on the top and it will work!
THERE IS NO SHORTCODE ON THE HEADER!
You could easily test if there is a shortcode on the header or not by removing your shortcode on the page, but no… you just want to blame on others while your code is not working.
It’s been two days I asked you to retest the page you created on my site and noone answered on the ticket, noone even bother to go into my site to check to see what’s going on with your plugin’s bug create at my site?
This is because the issue you are having is not coming from our plugin but instead coming from your theme customisation or another 3rd party plugins. The plugin is working good on our end without any issue. So you will need to check if it’s conflict with your theme or with one of your plugins. To do this please change to a default theme first if it’s doesn’t solve the issue then deactivate your plugin one by one to check any of the plugin is causing this issue. Rendering shortcode in two different places is not coming from our plugin.
NB: Support can take up to 24 – 48 hours depending your ticket queue and volume of ticket, replies submitted prior to yours. Saturday and Sunday is our weekend.
You ask for the access to support, went on my site, fixed your plugin code to mess up my site and left there for couple days and came back to tell me it’s one of the plugins that render your shortcode incorrectly? Is this the kind of support you guys offer to your customers?
Your support could just do a quick analyze and tell me which plugins is conflict with your code instead of telling me “remove the extra shortdoce on the header and it will work” after 12 days giving me all different reasons why the plugin was not working, left my site look funny with your button always appeared on the top?
Ok, I switched to the default theme here (https://ibb.co/CHMFTcR) there’s no more plugin that renders the shortcode in two different places and YOUR PLUGIN IS STILL NOT WORKING!
If you can’t give a proper support or even tell which plugin is not compatible with yours, should I deserve a refund?
Hello,
At first, your site had some CSS code that was conflicting with our plugin modal popup, which is fixed by our dev team and given to you as a quick fix. After we fixed the issue we noticed that the plugin still not working due to some JS error. We were not sure where the error coming from exactly as it’s working good on our end perfectly so we gave you directions that could fix your issue. That include the database url fix. The database url is not something we could fix for you as it’s need to configured in your firebase settings by you. After that we saw that double shortcode rendering problem and we inform you that one of your third party plugin is causing this issue. Debugging 3rd party plugin conflict is out of our item support scope https://themeforest.net/page/item_support_policy, as it require admin to deactivate plugin and test it out.
Now I see that you have mentioned, with default theme and no more plugin the shortcode render in two different places issue is fixed that means the issue was not coming from our plugin and we were trying to explain it to for about a week now with back and forth conversation that caused extra delays. This is something is not in our control as it’s up to the user to follow the directions from the technical team.
Finally you did mentioned it’s still not working for you but the screenshot you attached is not working. If it’s still not working for you I will suggest you to report it on the ticket with details of your latest issues with default theme and no plugin so that we can check and provide directions to fix it.
If you still think the support provided to you is not enough, can you please share with us where you would like us to see improving? Depending on our support scope and item support policy we will try to follow the feedback as much as possible. For refund please check our refund policy shared in your ticket.
Thanks Redqteam
You told me the problem was there are two shortcode on my site. (Noone touch anything except your tech support fixing the plugin for the last 15 days). You told me to remove the top button and it would work. (We never add any code on the top of the theme).
And now even with default theme, no more plugins that render shortcode to appear twice and your plugins still not working, “that means the issue was not coming from our plugin…”.
Does this sound logical to you at all?
I’m sorry to say but your plugin has bugs and your supporter had no idea how to fix it, but instead admitting that the plugins has compatible issues and doesn’t work, you asking me to go around fixing stuff that’s not related to the bug, blaming me for adding the extra shortcode on my theme. Now I switched to the default theme (no more shortcode duplication) and IT STILL NOT WORKING. YOU STILL POITING FINGER AND DENYING YOUR PLUGIN HAS ISSUE!
The issue you were having was something new for our support team. For a regular user normally we don’t see the issues you were having. So at first you had the css issue with modal popup of our plugin which is fixed by our support team very quickly, then we saw the database url missing error and asked you to create the database url with instruction, after that when it’s still not working, we noticed that the shortcode is showing up in two different places(header & content) while it’s only placed in the content of the page. As replied in my previous reply debugging this issue(double shortcode rendering) was beyond our support scope and you confirmed here that with default theme and no third party plugin the shortcode is not rendering twice anymore so that means the issue was not coming from our plugin as stated by our support team.
Now you are reporting here that it’s still not working for you which we will need to check. Can you please describe in your ticket what exactly not working for you now? I think you are very close to fix the issue probably something to do with the config setup of the plugin and our support team is ready to help that you need in your ticket.
It might not sound good when we say that the plugin is not working because of a specific issue and later you see after solving that issue the plugin is still not working, that’s because our support team checks your issue, and depending on that they will provide instructions to fix it first to make the plugin working. Sometimes fixing that issue makes it work sometimes like in your case we can have another issue and we don’t have any control over that. Depending on the site there could be issues like third-party plugin conflict, setup issues, etc. which might only get revealed after solving a specific issue.
It might not sound logical to you that I am repeating the issue is not coming from our plugin that’s because we want to give you information with proper details so that you can fix your issues as soon as possible. If the issue is not coming from our plugin we won’t be able to fix the issue for you as it will require checking too many things on your site which is not in our support scope https://themeforest.net/page/item_support_policy
Simple, you can’t fix it, can I get a refund?
