8485 comments found.
I have a problem with the website. I purchased the script, but after installation, I changed the admin username and password. Then the admin settings disappeared.
Hello, @Astylishly,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Please check my ticket #55769. Thanks.
Hello, @Optima89,
Thank you for contacting us.
I can see that your support ticket #55769 was already replied to by one of our support engineers about an hour ago. Please review the response in the ticket and, if needed, reply directly there. Our engineer will get back to you accordingly.
Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hello,
Could you please get back to me regarding my support requests?
Thank you for your attention.
Hello, @saniykslc91,
Thanks for your patience and contact,
I can confirm that we have received your support tickets (#56018, #56055). Our support system processes tickets in a queue-based manner. Once the tickets ahead of yours are resolved and replied to, our support engineers will review, address, and respond to your request.
We appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
All the demo posts that were successfully published using the AI Social Media Suite on the MagicAI demo version cannot be found. Does this mean that they were not actually published successfully, or that the social media accounts were suspended because of using MagicAI’s AI Social Media Suite? What I mean is, is the AI Social Media Suite functioning properly and is it safe to use?
Hello, @tworange,
It appears that the issue is specific to your website and needs to be investigated directly on your setup.
We kindly request that you contact us through our support system at: https://liquidthemes.freshdesk.com/support/tickets/new
Please include your login details so our support engineers can review the situation on your site and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
Presales question – does the saas version support BYOK for Openai, Openrouter, gemini, LiteLLM etc. Can users set their custom open_ai base url.. Does this support teams feature.
Hello, @mattrin,
Thanks for your interest in Magic AI!,
1. Currently, you have the option for users to integrate their own OpenAI API.
2. You can explore our team features in the product documentation here:
https://docs.magicproject.ai/team-members/
Best Regards,
Team MagicAI
Support System Documentation
Hi. I’m interested in the product. Before I buy, I want to know the pricing for add-on’s is there a website or marketplace link I can check the price?
Hello, @cicorpdigital,
First of all, thank you for your interest in MagicAI.
You can view the pricing for our add-ons on the demo site by visiting the Marketplace section here: https://demo.magicproject.ai/dashboard/admin/marketplace
Best Regards,
Team MagicAI
Support System Documentation
Is the limited offer still up?
Hello, @mit0w,
Thanks for your interest in Magic AI!,
Yes, the limited time offer is still valid. Please check it here: https://codecanyon.net/item/magicai-openai-content-text-image-chat-code-generator-as-saas/45408109
Best Regards,
Team MagicAI
Support System Documentation
I got the license how can I claim the offer 1
Hello, @mit0w,
Please create a support ticket through our support system using the link below. Our support engineers will review your request, verify the details, and provide you with the offer coupon:
https://liquidthemes.freshdesk.com/support/tickets/new
Best Regards,
Team MagicAI
Support System Documentation
Hello, what is the price for developing the Android and iOS apps? This is a fundamental requirement for acquiring this platform. I would also like to know whether I can integrate my own APIs from local LLM projects. Thank you.
Hello, @ALBERTOMC87,
Thanks for your interest in Magic AI,
Check here for more information about our mobile app: https://mobile.magicproject.ai/
We provide you all the source code, you can implement whatever you want.
Best Regards,
Team MagicAI
Support System Documentation
Hello, Did you made addon for full website Audit report? is that available in your marketplace? I am waiting for this since long time.
Hello, @affraz,
At the moment, we do not have such an add-on available. However, you’re welcome to submit this as a suggestion on our feature request forum here: https://magicai.sleekplan.app/
Our development team will review it and consider it for future updates.
Best Regards,
Team MagicAI
Support System Documentation
I have a question. Is it possible to log into a user’s account from the admin panel and view it?
Hello, @ramm87,
No, currently its not possible.
Best Regards,
Team MagicAI
Support System Documentation
Hello, if possible, could you explain this point? It might be a glitch because it doesn’t align with what was published in the standard license. During the allocation process, it requests the purchase of an extended license, but I don’t need an extended license. I only want to allocate it to my own website, and the payment gateways are also unavailable. If this is true, it violates the terms of sale. If I am not assisted in resolving this issue, I will request an immediate refund without waiting for any further transactions. This is my right as stated in the license, and I have great confidence in Envato. I do not believe that Envato’s rules permit this violation of the license.
Hello, @osamaqonaibe,
Payment gateways are available only with the Extended License, as charging end users is permitted exclusively under this license type. This is an Envato policy, and you may confirm it directly with Envato if needed.
Using Magic AI as a SaaS is not allowed with the Regular License.
For further clarification or assistance, please feel free to submit a support ticket through our support system. Our support engineers will review your case and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
What I shared are your terms, not what was announced. However, I have no objection to the upgrade, but will the regular license fee be deducted, and how do I do that?
Hello, @osamaqonaibe,
Once you buy the extended license, we can issue a refund for the regular license. After purchasing the extended license, please request the refund for the regular license and generate the support ticket for it via our support system.
Please refer to the documentation here: https://docs.magicproject.ai/upgrading-to-extended-license/
Best Regards,
Team MagicAI
Support System Documentation
Hi there! Do you have a SaaS version of this, by any chance?
Hello, @ladiesman001,
First of all, thanks for showing your interest in Magic AI,
Magic AI is a SaaS platform/script designed to help users generate various types of AI-powered content, including text, images, video, voice and code, while also offering chat functionality.
You can read more about it in documentation here: https://docs.magicproject.ai/
Best Regards,
Team MagicAI
Support System Documentation
Hello, I ask you last year about mockup feature, it’s important for all kind of producers, and i’m waiting for it to buy the extended license. Any news about this ? Thanks for your attention on this matter
Hello, @vvinzz,
Thank you for your interest in Magic AI.
Could you please explain in a bit more detail what exactly you are looking for? For example, is it related to a product or device mockup?
Please also share an example URL so I can check this with our development team and get back to you with more information.
Best Regards,
Team MagicAI
Support System Documentation
Hello, @vvinzz,
Thank you for the clarification and for sharing the example — that helps a lot.
At the moment, Magic AI does not include a dedicated mockup generator specifically designed for applying labels to bottles or product packaging in the same way as specialized mockup tools. However, you may still achieve similar results by using the AI Image Editor, depending on your workflow and expectations.
Best Regards,
Team MagicAI
Support System Documentation
I want to purchase the code and I have some questions. 1- Can I upgrade the license at any time, even after the first month? 2- How much does installation cost? I would like you to provide installation services. 3- Do I have to pay monthly for additional features, or can I purchase them?4. Is it possible to purchase add-ons whenever I want, for example, every week or every day?
Hello, @SHIDRI,
Thanks for your interest in Magic AI,
1. Yes you can upgrade the license anytime, Please refer to the documentation here: https://docs.magicproject.ai/upgrading-to-extended-license/
2. You can access the installation guide from here: https://magicaidocs.liquid-themes.com/installation/
Also, you can purchase VIP membership for customization & installation services. You will also get many more services/features. 
3. There are two options:
One-Time Purchase: You can buy and use the extensions/add-ons individually from the Marketplace.
Premium Subscription: Our monthly subscription gives you access to all themes and select paid extensions.
4. Yes absolutely, it is totally up to you.
Best Regards,
Team MagicAI
Support System Documentation
What is the price VIP membership؟
Hello, @SHIDRI,
Please submit a support ticket through our support system for further information about the VIP membership using the link below: https://liquidthemes.freshdesk.com/support/tickets/new
Best Regards,
Team MagicAI
Support System Documentation
Could you please reset my license code so it can be used on a new domain?
Thank you
Hello, @pusteb,
I have reset your purchase code, please try to re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.
Best Regards,
Team MagicAI
Support System Documentation
Hi,
I want to buy the extended license but can you please tell me how can i check this feature: Auto-generate viral clips from long-form videos I want to see how it works and how efficient it is but there is no video and demonstration etc. Response on this matter will be much appreciated.
Thanks
Hello, @azeemushanofficial,
Thanks for your interest in Magic AI,
That feature is no available on demo site because its a premium feature with paid addon, you can check the description here: https://demo.magicproject.ai/dashboard/admin/marketplace/ai-viral-clips and you can check the documentation here: https://docs.magicproject.ai/viral-clips/
Best Regards,
Team MagicAI
Support System Documentation
Does this have text to video creation option and can we create faceless videos
Hello, @rohanhande,
Thanks for your interest in Magic AI!
Yes Magic AI has text to video generation addons, please refer to the documentation here: https://docs.magicproject.ai/sora-video/ and absolutely Magic AI have all the tools to make something similar
Best Regards,
Team MagicAI
Support System Documentation
Hi
Hello, this is a great product here in CodeCan I have a question, can I add ‘SkyWork AI’ to your one ’ MagicAI’ ?
Hello, @sanayar2008,
Thanks for your interest in Magic AI.
At the moment, the SkyWork API is not supported by default. However, if you have development experience, you may integrate it manually on your end.
Alternatively, you are welcome to submit a feature request through our official feature request forum here: https://magicai.sleekplan.app/
Thank you for your understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hi MagicAI Team,
1. Where can I find the External Chatbot – Instagram Integration plugin. Used in the demo. I was only Abe to find WhatsApp, Telegram, and FB Messeger
2. On Codecanyon you promote the Social Media Agent that if I understand correctly build on the AI Social Media Suite. Is this set for the next update?
Best Regards, Amr
Hello, @Chic0_,
1. It is not released yet. It is the social media agents add-on.
2. Yes, AI Agent is taking action, reporting, optimizing – it’s working like a human. Demo is being prepared.
Best Regards,
Team MagicAI
Support System Documentation
Hello TeamLiquid,
Thank you for the quick replay.
in the Brand-New External Chatbot you mention adding GDPR Notifications. I wasn’t able to find the option to activate the notification banner.
Best Regards, Amr
add Agent ia possibility action call automatic etc
Hello, @nsmsay,
Sorry for the inconvenience. Could you please explain your request in more detail? I’m not able to clearly understand your question or concern at the moment.
Best Regards,
Team MagicAI
Support System Documentation
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