8484 comments found.
54190 no one answer me
?
Hello, @m7mdnas,
We’ve successfully received your support ticket (#54190). Please note that our support system processes requests in the order they are received. Once the earlier tickets in the queue have been resolved, one of our support engineers will review and respond to your inquiry.
Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
its take more then 4 days ?
Hello, @m7mdnas,
Sorry for the inconvenience. The delay occurred due to the weekend, but our support team is now back at work. You can expect a response to your support ticket soon. We truly appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hello. Can I add a Payment Method?
If I buy extended version. I received all the addons ?
Hello, @german61,
Thanks for your interest in Magic AI!,
1. You can add any payment gateway, if you can code.
2. No, Once you purchase the extended license of Magic AI, you’ll gain access to the Marketplace within your Magic AI Dashboard, where you can explore, download, and purchase both free and premium addons/extensions.
Best Regards,
Team MagicAI
Support System Documentation
Do you guys have a specific release date for the AI Agent?
Stay tuned 
Do you have a package deal to purchase all add-ons at a discounted price?
Yes, you can found it in the marketplace.
Are the paid add-ons available in the marketplace for sale in the demo? Or are they all available in the application? Is the marketplace for selling add-ons to our customers?
Hello, @biaf4,
Thank you for your interest in Magic AI!
Please note that the Addons/Extensions are designed specifically for Magic AI and cannot be used independently. Once you purchase the extended license of Magic AI, you’ll gain access to the Marketplace within your Magic AI Dashboard, where you can explore, download, and purchase both free and premium addons/extensions.
Best Regards,
Team MagicAI
Support System Documentation
Is the marketplace only accessible with the extended licence and not with the regular licence? If I understand correctly, to unlock all the features of your demo, you have to purchase all the add-ons, is that right?
Will this script works on webhosting or need VPS?
Hello, @ZanDaph,
There is no hosting requirement, shared hosting’s are also fine. It totally depends on your audience and budget.
Best Regards,
Team MagicAI
Support System Documentation
I’m still waiting for answer I don’t even know if this is right for me
- Is there coding plan feature planned ? similar to tools like lovable, replit, v0, bolt…for preview code UI generated
- Are you planning support for other model provider Kimi K2, Z AI GLM 4.6, Qwen 3 ?
Hello, @matacor23,
Thank you for your interest in Magic AI!
To help us respond to your inquiries quickly and efficiently, please submit your questions using the contact form on our profile page (found at the bottom right). This ensures our support engineers can review your request and provide the proper assistance.
We truly appreciate your understanding and look forward to helping you!
Best Regards,
Team MagicAI
Support System Documentation
I am eagerly waiting for AI Agent….....what exactly the AI Agent do?
Hello, @trackinfostechnologies,
AI Agent is taking action, reporting, optimizing – it’s working like a human. Demo is being prepared.
Best Regards,
Team MagicAI
Support System Documentation
Can I have my own custom own LLM ?
Hello, @mmarhama,
Yes, you can create your own custom chat template and chatbot.
Best Regards,
Team MagicAI
Support System Documentation
When will they have a section/module for creating overlays similar to those used by TV companies for news presentations?
So, purchase the extended license plus the premium subscription service.
Hello, @Jlopez2021,
Thank you for your interest in Magic AI!
To help us respond to your inquiries quickly and efficiently, please submit your questions using the contact form on our profile page (found at the bottom right). This ensures our support engineers can review your request and provide the proper assistance.
We truly appreciate your understanding and look forward to helping you!
Best Regards,
Team MagicAI
Support System Documentation
guys I raised this ticket and for a month there is no resolution. You asked me to renew support and I did and now I am having to chase you. how terrible is that? I am extended user. fyi ticket: update errors #53147
Hello, @FUBAco,
Thank you for sharing your ticket number. I’ve checked our support system and found that our support engineer last replied to your ticket 21 days ago. After that, we didn’t receive any response from you until about 14 hours ago.
Please double-check on your end to confirm this. Our support team is actively working through the queue, and your ticket will be addressed shortly.
Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hi tere, it is very easy to blame customers. look at my query 21 days ago. I am asking for an email I can send admin access to and you replied, share details here. you clearly didn’t even read what I asked for. that was the second attempt on my end asking for an email as my hosting doesn’t’ have cpanel or ssh access. Thanks
Good day Magic Team,
I purchased Extended License and would appreciate a resolution here, thank you: https://liquidthemes.freshdesk.com/support/tickets/54165Hello, @silvansly,
We’ve successfully received your support ticket (#54165). Please note that our support system processes requests in the order they are received. Once the earlier tickets in the queue have been resolved, one of our support engineers will review and respond to your inquiry.
Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
its work with text only but with uplode pic doesnt
Hello, @m7mdnas,
Your support ticket (#54190) has been successfully submitted. Please be advised that our support team handles all requests in the order they are received. Once the preceding tickets in the queue have been resolved, one of our engineers will review your case and provide a detailed response.
We greatly appreciate your patience and understanding while we work to assist you.
Best Regards,
Team MagicAI
Support System Documentation
Before i buyed to talled me that i will have cuppon, in my dashboard i don’t see anithnig, you can help me?
Screemshoot’s— https://friends-social.com/posts/76618Hello, @Yeshivisher,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Hi, I noted that after updated MagicAi to V9.6 the chatbot takes almost over 10 seconds to respond to a simple question. I have contacted support but was told that the API that cause the delay in the response. The chatbot response delay over 10 seconds always occurs at all times. I feel all chatbot design on other platforms out there in the market response reasonly around 3-5 seconds. I hope MagicAi team will release an update to make the chatbot response improvement. If anyone who read this comment and experience the same problem, please let me know the fix. Thanks.
Hello, @danau,
Thank you for sharing your feedback. We truly appreciate you bringing this to our attention.
While the response time can sometimes vary depending on API processing and external factors, we understand your concern and will review this behavior thoroughly in our development environment. If any performance-related issue is identified, our team will address and optimize it as soon as possible.
We’re committed to ensuring the best possible experience with MagicAI and appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hello,
I’m currently configuring the external voice chatbot. Do I need a paid plan with Elevenlabs, or will the chat work with a free plan?
Thanks
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team MagicAI
Does Facebook chatbot has the following features like Broadcasting, auto followup, Auto comment on fb post, auto reply on post, ai reply, flow builder, send image and videos, like how botcake.io works?
Hello, @infoxervicio,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Do you have an auto responding feature for DM/comments?, to foster social media engagement? I mean a feature like Manychat? (please respond here, i don’t get replied to in private message)
Hello, @AlienRavenWares,
No, this feature isn’t available at the moment, but it’s currently under development and will be released soon. Stay Tuned.
Best Regards,
Team MagicAI
Support System Documentation
Okay that’s nice to hear i will be waiting then!
Please is there also an e-commerce feature coming?
Hello, @AlienRavenWares,
We may consider adding eCommerce features in the future. In our upcoming update, we’re planning to integrate our chatbot with several popular eCommerce platforms.
Best Regards,
Team MagicAI
Support System Documentation
That will be really Magical!
Please also consider adding Whatsapp official API it’s cheaper than twillo, and also add whatsapp embedded sign up…...
Regards
Hello, @AlienRavenWares,
Thank you for sharing your suggestion—we truly appreciate your input! To help us track and consider your idea, please submit it as a feature request on our community page here:: https://community.projecthub.ai/c/feature-requests/5
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Support System Documentation
i whant somw api for free, in Gemini App (by Google) it’s free, so i can’t ask from my user’s to pay….
so you have not some api for Generating images for free?
thanx man
Check this for Ex. :
https://friends-social.com/posts/76433if you don’t have free image’s Gen’ , it’s not so good…
Hello, @Yeshivisher,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
i Replaed
https://liquidthemes.freshdesk.com/support/tickets/54119it’s inuf or i need to open new ticket?
Hello, @Yeshivisher,
There’s no need to open a new support ticket. I can confirm that we’ve successfully received your existing ticket (#54119). Please note that our support system processes requests in the order they are received. Once the earlier tickets in the queue have been resolved, our support engineers will review and respond to your inquiry.
We truly appreciate your patience and understanding while we work to assist you.
Best Regards,
Team MagicAI
Support System Documentation
any ETA for AI Agents?
Hello, @kingreignz,
We don’t have an exact release date for the AI Agent yet, but our development team is actively working on it, and it will be available soon. Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
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