1256 comments found.
Hello team.
We are having an issue with AWS S3. When we fully configured it in the system, we tried to attach an image or video to the AWS S3 server, but the console displayed the following message:
XHRPOST https://xxxxxxxxxx.com/chats [HTTP/1.1 500 Internal Server Error 595ms]Please create a ticket on our support portal
i did already! Ticket Ref: SUP-001544-251022
Great, we shall check and advice.
Okay, we’ll wait. But is there a specific timeframe for a response?
Because I attached the ticket on
Oct 23, 2025, 04:42 PM
and there has been no response yet.
We have a standard 2 days response time.
OK, i got it
I am waiting for a response to SUP-001545-251023.
The issue has been resolved.
My trial run is going quite well. But I have a question. Why is my profile photo not available in the chat? Can you help me?
Thank you for the v2.9.4 Update. Please update the release notes
Its been months now. Where is the update brother? Its tuesday here haha
We’ve uploaded v2.9.4
such small update after months?
Any news about v3??
We will be releasing an update but it’s not v3.
ok, We are very excited
We’ve uploaded v2.9.4
Thank you sir
⚠️ Source code its NOT WORKING more .vue files are MISSING❗, a lot of files and directories are missing in source code❗, I also encountered many errors due to missing functions while building the project, please kindly upload new update contain a full source code of “Swiftchats” (.vue and .php) ASAP. I send a ticket there are still missing files from the source code, app.js is correctly set up, .env file configured, Vue components are rendering perfectly, Inertia is installed and resolving pages properly. For some missing files errors while Vite build
I have had a support session from you before but it was to run existing build files and not fix missing files and create new build files, I am a developer so I don’t see any benefit from using only the build file from you
e.g: missing files please see the image on the link https://imgur.com/a/l2NtbGI
Your product has a lot of attractive features to buy.. so I advise you to solve the problems. A good product enjoys many purchases and fewer complaints
Ask around, when you purchase and install you get full source code. This is not a purely Laravel code, it uses inertia with vue. You need to know how to build a project with that.
you are wrong in your opinion, inertia is already installed and is resolving pages correctly, I mentioned this to you many times but it seems you forgot because of the large number of open tickets you have, see the image https://imgur.com/a/l2NtbGI, this is one of dozens of missing files “MobileSlidebar.vue”, under the purchase document you must upload clean and complete codes
Do you have any open tickets? We can’t trace any on our end. Create one where we will guide you step by step on how to do this.
I don’t have time for more support tickets, the discussion is not recovering the missing files, I am waiting for your next update and uploading the missing files
An update won’t resolve this issue since everyone who purchased the product already has access to the source code. The problem lies in how you’re using it, which is what we were offering to assist with. Please find someone experienced with Laravel Inertia to help you set it up correctly. Keep in mind, you need to install the project first before you can proceed to use or make modifications.
All the best in your endeavours.
I’ve already implemented it successfully and everything its work fine. What you should understand from me, is I cannot add new functions and pages due to missing important .vue files.
Anyway, it seems you don’t want to share the full codes we paid for, but that’s okay, another victim will confirm what I’m saying. and sooner or later, products that violate Envato Market’s policy will be removed
Whenever you need guidance, our support team is one click away at https://support.axis96.com/login . We can take you through a 10 minute guidance session on how to use the source code for your own customization.
Hello Team,
I hope you’ll release a new update soon. Please consider the following items as priorities for the next release:
1. When I run a campaign with more than 2,000 contacts, the Laravel jobs and queues only send messages to around 450–500 contacts. The remaining contacts stay in a pending state and are not sent again, even though the campaign status is updated to completed.
2. Please add an Unread filter in the chat tab.
3. When someone subscribes to a plan and we provide an offer coupon code, the discounted amount is still being subtracted from the total amount. It should be subtracted from the subtotal amount, and then tax should be calculated. This continues to create confusion. We have been highlighting this issue since we purchased your script almost a year ago, but it still hasn’t been resolved.
We are also planning to renew our support plan, but we have read several user comments mentioning that support is not provided as expected. We have raised this concern previously as well. If you can give us assurance regarding proper support, we will proceed with the support renewal immediately.
We always provide support and have been in touch with you on the same. As for your suggestions we shall consider them. The reason why you might get messages in pending state is due to Whatsapp restrictions on the number on the messages to be sent out per minute, therefore exce ding this automatically makes the messages not to be accepted.
Hello Team,
Initially, I received timely and proper responses, but afterward, I’ve had to comment multiple times to get a reply.
Also, I’d like to highlight an issue: when I stop the Laravel queue and use a cron job to send messages, everything works properly. However, when I stop the cron job and enable the Laravel queue, it only sends around 400–500 messages, and then the campaign status updates to “completed.”
I’ve checked the database, and the system has not actually sent all the messages, that’s why many remain in a pending status. The issue seems to be that the meta data field is not updating; it stays null or blank. When the system successfully sends a message, Meta shares the message status via webhook, and our system can then update the corresponding meta field in the database.
Unfortunately, since you have not renewed support, it’s hard for us to ask you to create a ticket so that we can advise on the same. Our prior knowledge on this on all tickets that we’ve handle is due to Whatsapp waba limits. You need to check this. Meta has it’s own way of preventing spam and message limits that we can’t bypass.
I am not indicating that we are 100% right but again unfortunately, without active support, we can’t be able to investigate the same based on your data. So I will suggest that you renew support at your earliest, alternatively get an experienced developer who you can trust to help you identify the issue as you have access to the full source code (highly advisable) if you do not trust our services. We’ve already done the heavy lifting on the platform, the rest any experienced developer can be able to help you with.
Hi Team,
Please check this on urgent basis – Ticket Ref: SUP-001539-251016
Flow is not working, It’s very urgent, client is aking for update.
We will be in touch.
Hello Axis96Dev, Are there any updates? We need motivation!
An update is on the works. Shall be released latest by Monday.
We are very excited about version 3.0.0, Thank you for this quality.
We’ve uploaded v2.9.4
How many Waba accounts can be connected per client/tenant? Do you do the installation? If not, do you have support material or an example video?
Only one waba account. After purchase you can contact support to assist with installation.
We purchased the extender license expecting quick support, but the response to our ticket was very slow.
We purchased the extender license expecting quick support, but the response to our ticket was very slow.
We’ve already been in touch.
Are there plans to roll out Shopify integration soon?
Yes there are.
I’ve been following up for several days but still haven’t received any response or update.
I purchased the Extended License with Chatbots & more addons, even after buying extended license, none of the reported issues have been resolved yet, and my production platform is severely affected.
Here are the open critical tickets pending from your side:
SUP-001523-251005 (Oct 5 2025) – Agent still showing in Super Admin after deletion
SUP-001519-251004 (Oct 4 2025) – Incorrect timezone (Asia/Kolkata – IST)
SUP-001498-250923 (Sep 29 2025) – Chatbot flow stuck on “Updating…”
SUP-001497-250923 (Sep 29 2025) – Chatbot connection not working
I need the these all bugs to be resolved by today on my system anyhow kindly note. I’m losing current clients as well as not able to onboard new clients.
Hello,
The issues, you have mentioned, none of them, restrict the proper functionality of the script in onboarding clients. The timezone issue has been well detailed in our documentation and you need to ensure that your server timezone is in UTC. As for the rest, we’ve commented that we shall check and fix if possible bugs to be released in future updates.
It doesn’t make any sense. I asked for follow-ups many times regarding SUP-001497-250923 (Sep 29, 2025) – Chatbot not working
FLOW BUILDER is not working; it has never been solved.
This issue led to restrict the clients onboarding who’re looking for chatbot, I can show the leads I lost because of chatbot bugs
You are now pushing it. We have told you severally on that ticket that we have added it to our backlog and have given you the specific dates that we shall look into it because of our workload. Be patient and wait for it.
Secondly, flow builder is working for other clients, you are the only one who it’s not working for, how so?
I will push, I paid for the things & I’m not able to use them & additionally, I’m losing the business because of it I told you to at least solve the bug of the chatbot, the rest take time
I can’t able to run a simple chatbot with a few steps. What’s the logic of your module???
Check our demo, we have created an active simple chatbot, use that to guide you on how to create a chatbot for your workflow.
I want my flow to be work I will not use your flow, every business is different
Use our guide — the demo is provided so you can evaluate it against your specific use case. It’s your responsibility to test and confirm that the script meets your needs. The demo is intended to help anyone verify that the script works as expected for their scenario.
I already checked everything, It is just that a basic flow is not working I already sent a screenvideo of issue.
Waiting for ticket replies
Demo asking Verification Code
It should be now ok.
Hi Swiftchat Team,
Would it be possible for you to implement the WhatsApp Co-Ex (coexistence) feature for Embedded Signups?
This feature is very valuable for WhatsApp users, as it allows them to continue using the regular WhatsApp Business app while simultaneously connecting the same number to the WhatsApp Business API. In other words, users can mirror their existing WhatsApp Business number into the API without losing access to the app.
Here’s the official Meta documentation for reference: https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users/It’s adding a few line of codes on the FB.login
Thank you for your consideration!
We shall consider this in future updates.
demo is asking for otp
It’s now ok.
Hey
help me with below bug in the script
I’m currently facing an issue where when users make a payment, the plan doesn’t get automatically assigned to them. I’m using Razorpay and have subscription features available, but the script isn’t charging like a subscription should. Instead, I have to manually remind customers every month to make the payment, and as soon as they pay, I have to manually assign the plan to them.
Please resolve this issue properly.
I have also raised the issue on the ticket
Ticket Ref: SUP-001527-251008
We’ve been in touch.
Bro reply to my ticket SUP-001509-250928
We’ve been in touch on ticket.
Can you make your AI response this way?? 1. Create basic replies with keywords trigger 2. When the customer message has no Triggered Keyword then the AI should response as per the training data set.
That’s how it works. You can additionally set a sequence for it, i.e. allow basic replies to go first then AI responses then flow builder, or however you would want to set it.
I have created tickets, none of them are resolved yet since I purchasedthe script
Hi Snapshot. Thank you for reporting your issues and we have added them to our backlog.
Please, resolve chatbot issues ASAP That my priority for now. I’m not able to use your script since i bought it
We’ve communicated you about this issue on ticket. Once we check and confirm the issue, we shall get in touch with you.
