396 comments found.
can we add a custom gateway? any docs for it?
Hello,
Thank you for your query.
At the moment, it is not possible to add a custom payment gateway, and we do not have any documentation available for that. However, we do offer payment gateway add-ons, which you can explore and integrate as per your requirements. Here’s the link for your reference: https://codecanyon.net/item/lara-payease-versatile-payment-gateway-integration-addon-for-taskup/53009467
We’d be happy to assist you further if you need guidance in setting them up.
Best regards, Support Team
Please kindly add this in your next update. I will make the purchase after that.
Hi,
Thank you for your suggestion. We’ve forwarded your request to our development team for review. While we can’t confirm its inclusion at this stage, it may be considered for a future update.
We appreciate your interest and support!
Best regards, Support Team
Hi. What is the default admin login once installed. Did not find any on the online documentation. Regards.
Hello,
Thank you for reaching out, We’re here to assist.
Please create a support ticket at https://amentotech.ticksy.com/ and our support team will be glad to assist you.
Best regards, Support Team
Hi AmentoTech Team,
I hope you guys doing well.
1). Just come to know according to EU & UK laws effective April 2025 (Digital Markets, Competition and Consumers Act 2024 and CMA guidance).
All mandatory fees (including platform fees, booking fees, taxes, and charges) must be included upfront in the price shown to consumers throughout the buying process, not just at checkout.
for eg – The course or session price on all pages should include platform fees. For example, if the course or session fee is £50 and there is a 3% platform fees, the price displayed everywhere should be £51.50 (including platform fees), not £50 + 3% at checkout page.
Since I cannot test this function in your demo version, please check and update the pricing logic in your source code asap as it is beneficial for all.
2). When will you add the option for the admin to manually add VAT Tax?
3). I have checked the Tutor profile – Resume Highlights – Certification & Awards. The certificate images are not clearly visible, and users are unable to zoom in. Additionally, there is no option to add hyperlinks for certificates or to add a certificate serial number. Please fix this.
4).Please add an option for the admin to set a minimum password length, for example, a minimum of 12 characters for users. Also, 2FA is very important and should be added.
Thanks.
Hello,
Thank you very much for taking the time to share these valuable suggestions with us.
We truly appreciate your detailed feedback regarding compliance with upcoming EU & UK laws, VAT tax options, certificate improvements, and enhanced security features. We have carefully noted all the points you raised and forwarded them to our engineering and product teams for review.
Your input helps us improve continuously, and we’re grateful for your contribution.
Best regards, Support Team
Hello, i have pre-sale question. In demo version, we can not see the pricing model (after- Basic Details>Media > Pricing) when trying to manage courses. My question is: Is it possible to set a course which is not available for subsciption ? so student must paid separately (for example live conference or other)
Hello,
Thank you for reaching out with your query.
Currently, it’s not possible to set a specific course outside of the subscription model so that students can purchase it separately. At the moment, courses are either all paid or all free.
Your feedback is very valuable to us, and we’ll certainly take this into consideration for future updates and improvements.
Best regards, Support Team
I think in the latest upgrade, the student side withdrawal function should not be directly turned off. A more reasonable way is for administrators to choose to turn it on or off.
Hello,
Thank you very much for sharing your feedback we truly appreciate your valuable input.
Regarding the student-side withdrawal functionality, this feature was intentionally removed because students are not supposed to make withdrawals directly. Since this option is not applicable to their role, providing an on/off choice for administrators would not serve any practical purpose. For this reason, it was directly taken out in the latest upgrade.
We hope this clarifies the reasoning behind the change, and we’re always open to your suggestions for future improvements.
Best regards, Support Team
How to handle the refund if a student has a dispute over class?
Or where did the refunds after students canceled courses go?
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
hi sir. can tutor submit thesis or researcher book or publish book? is it possible to do if doesn’t have in module? can i request one.
also doest it have a report ? all kind of report
Hello,
Thank you for reaching out with your query.
At the moment, the feature to submit or publish a thesis or book is not available in the system. However, you can upload such content in text format using our Courses Add-on, which provides flexibility for sharing and managing your materials.
We truly appreciate your interest and suggestion.
Best regards, Support Team
Hello, if I customise the front end code and add my own functionality code, what happens when you make updates from your end? Can I run upgrades without losing my customisation? Is there any guide for that?
Hello,
Thank you for your thoughtful question.
Yes, you are absolutely correct when you upgrade the script, any core-level customisations made directly to the code will be lost.
We truly appreciate your interest in enhancing the platform and your trust in our product.
Best regards, Support Team
ETA on the long-promised Permission system?
Hello,
Thank you for following up.
We understand the importance of the permission system and appreciate your patience. It’s on our development roadmap, but as we have a long list of features we’re implementing step by step, we don’t have a confirmed ETA just yet.
We’ll be sure to announce it as soon as it becomes available. Thanks again for your continued support!
Best regards, Support Team
not able to install script it give many errors ,I tried on other server same errors issue- Internal Server Error – SQLSTATE[42S02]: Base table or view not found
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
Hay, Does this prodcut support multitenant with automatic subdomain and database?
Hello,
Thank you for reaching out and showing interest. At the moment, the script does not include multi-tenant functionality with automatic subdomains and databases.
Best regards, Support Team
I raised a ticket yesterday, but I have not gotten any reply yet Ticket ID: #4458637, please check and fix on priority
Hello,
Thank you for reaching out.
We apologize for the delay. Our team is currently looking into your ticket (ID: #4458637) and will get back to you as soon as possible. We appreciate your patience and will prioritize this issue.
Best regards, Support Team
Great work!
Thank you
Hi, I’ve set up Lernn LMS and purchased the Course Addon, Certificate Generator Addon, and Quiz Creation Addon. Now I want to integrate the SSLCOMMERZ payment gateway on the checkout page so students in Bangladesh can purchase courses easily.
Is there any official addon available for SSLCOMMERZ? Or can you guide me on how to add it manually as a custom payment gateway?
This is really important for me as I’m running my platform from Bangladesh.
Thanks in advance!
Hello,
Thank you for reaching out and sharing your requirements.
Currently, we do not have any official addon available for SSLCOMMERZ integration.
However, we do offer our own addon called Lara PayEase, which provides multiple popular payment gateway options including Stripe, PayPal, Razorpay, Paystack, Paytm, Flutterwave, Payfast, and IyziPay.
We can share the link to Lara PayEase with you so you can explore it further.
https://codecanyon.net/item/lara-payease-versatile-payment-gateway-integration-addon-for-taskup/53009467If you have any questions feel free to ask.
Best regards, Support Team
Hello AmentoTech Team,
Great to see Lernen with frequent updates – thanks for the hard work! A few important enhancements and fixes that would make it even better.
1. When will you add a custom Tax system in Invoices? This is very important.
2. Booking sessions are hourly only now; please add flexible durations (1 week, 15 days, 3 months, 6 months, custom) configurable by admin for tutors. Many want to hire on monthly or biweekly basis too.
3. Tutors can currently set sessions as short as 5 minutes, which is too short. Minimum booking should be 15 minutes or allow admin to set this limit for tutors.
3. Admin should have the option to restrict tutors to add only Vimeo or YouTube private External URLs for courses and disable MP4/video file uploads to prevent server/cloud overload. This is urgent. – I am waiting for this feature to roll out soon so that I can buy course add-on.
4. Signup form must allow users to choose between signing up as Tutor or Student explicitly.
5. Please add a Bootcamp feature where tutors can sell bootcamp courses with live tutor Zoom/meet account integration to this feature too.
6. Can we customize the role names “Tutor” and “Student”? This should be an admin option. Also, more diverse demo imports are needed – not just tutor/student but for tech courses/sessions too.
Security Features:
Please integrate reCAPTCHA for public forms/signup/login, add 2FA, and allow admins to enforce a minimum password length (e.g., 12 characters) from the dashboard – crucial for security.
Marketing Feature:
Please add marketing features: tutors can set discounts on individual courses/sessions subject to admin approval; admin can highlight featured or premium tutors; admin can run sale advertisements on top headers etc.
Thanks
Hello,
Thank you very much for sharing your valuable suggestions. We truly appreciate your feedback, as it means a lot to us. All of the points you mentioned have been forwarded to our engineering team for review. We will carefully evaluate them, and for the features that are feasible, we will prioritize their implementation as soon as possible.
We would also like to clarify that the features you mentioned in point 3 (restricting tutors to add only Vimeo or YouTube private external URLs for courses and disabling MP4/video file uploads) and point 4 (allowing users to explicitly choose between signing up as a Tutor or Student) are already available in the system.
We greatly value your continued support and feedback, and we remain committed to providing you with the best possible experience on Lernen.
Best regards, Support Team
I can’t update to version 3.0.3. Check out the video I recorded. https://jumpshare.com/s/fdEydLjjAAsKUBJcvPgo
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Best regards, Support Team
Guys, with all due respect, I won’t be purchasing support again, as I haven’t used the previous support. I can’t create a ticket because my support period has expired. I need an answer: am I doing everything correctly in the video?
Hello,
Thank you for reaching out.
To receive assistance, please submit a support ticket through our help desk at https://amentotech.ticksy.com, or contact us via our profile page. Our support team will be happy to help you.
Thank you!
Hello, I set arabic and english language in settings. With I enable RTL, all pages are are set on RTL for both languages. How can i enable it only for arabic. Thank you
Hello, Still waiting for you response. Thanks
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
Hello, Do you a solution for school management system ? i want to intgrate Lernen with a complete solution to manage a school online.
Hello,
Thank you for your interest in Lernen.
Lernen is primarily designed as an online tutoring system, with a strong focus on course management, student–teacher interaction, and learning activities. At this time, it does not offer a full school management system with features such as attendance tracking, fee management, or comprehensive administrative controls.
If you’re looking for a complete school management solution, you may need to consider integrating third-party plugins or dedicated systems alongside Lernen, depending on your specific requirements.
Please let us know if you need any guidance or have further questions.
Best regards, Support Team
Hello, It is possible to use trello for meetings?
Sorry I am talking about twilio
Hello,
Thank you for your inquiry.
Currently, our system only supports video meeting integrations with Zoom and Google Meet. Unfortunately, Twilio functionality is not available within our existing script configuration.
We appreciate your understanding. Please don’t hesitate to reach out if you have any other questions or need assistance with the supported platforms.
Best regards, Support Team
Hi Im interested in buying.
I just want to know if you guys offer customization and installation services.
Kind regards
Hi,
Thank you for your interest!
Installation support is available after purchase—just create a support ticket, and our team will be happy to assist you with the installation process.
For customization services, please reach out to our management team through the contact details provided on our profile page.
Kind regards, Support Team
on new installation, modules can not be installed
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Best regards, Support Team
