316 comments found.
Error 63016 “Failed to send freeform message because you are outside the allowed window. Please use a Template.”
That’s the message that I received on the error log
Please create a support ticket at https://support.activeitzone.com
my ticket ID is 1779
please check my email
At the moment, our team is on our annual vacation, which has resulted in a slight delay in our support responses. We sincerely apologize for any inconvenience this may have caused. We will solve your ticket on next business day. Thanks for your patience and support.
Hi, I can’t connect otp to nexmo or twilio. can you please provide a documentation or assist me?
HI please reply to my ticket
Please share the ticket no. here. Thanks
My ticket ID is 1779
please check my email
At the moment, our team is on our annual vacation, which has resulted in a slight delay in our support responses. We sincerely apologize for any inconvenience this may have caused. We will solve your ticket on next business day. Thanks for your patience and support.
firebase otp and one signal notifiications plz addd…..
This features are already in our pipeline. Thanks for your input.
plz update the addon with firebase otp and onesignal notification
Yes we will do soon.
is it supported in laravel script?
Yes, ofcourse.
Our Add-ons are specifically for Active eCommerce CMS. It won’t work with any other software. Thanks.
share me your ecom link
new update deyar por theke Ssl_wireless er kono message send hocche na..
Please create a ticket at http://support.activeitzone.com
Please add notify.lk sms gateway which is famous in Sri Lanka as @fawais22 suggested
Thanks for your suggestion. We will try our best to implement in our item.
pls integrate one srilankan sms otp service, your list sms services are not working in srilanka, im long time waiting for it pls intergrade one of the srilankan sms services
thanks
Thank you for your interest in our item. You’re welcome to suggest the popular SMS gateway used in your country, and we will do our best to integrate it for you.
When will you add WhatsApp API.
If customer demand will increase about the same feature. We will implement this option surely.
If i customise sms from source code level, will the changes not be overriten during an update
If you choose to customize the source code, please note that we cannot ensure regular updates for the product. Any updates will need to be managed manually at your own discretion. Additionally, automated updates may not function correctly with customized code.
According to your account information it has been seen that your item support time has been expired. This is highest discount time so do not miss this chance to renew your item support pack with 50% discount.
Have been trying this sms otp for a year now…Any provider for cameroon? please add firebase.
You can easily integrate any OTP to our system by a Laravel developer. We will work on firebase on our upcoming updates.
Not able to send SMS / Bulk SMS after the CMS update version 9.6.1 and OTP Add-on update version 2.7 please check the problem i am using Sparrow SMS.
Please open the ticket #460
On regular working days, our support team will review your ticket. If your configuration is set up correctly, there should be no issues. Rest assured, our team will address your concerns.
Please note that our support system is typically offline on Fridays and Saturdays due to weekly off days. However, we have attended to your request this Saturday (GMT+06) due to its urgency.
According to your account information, your item support period has expired. This is a great opportunity to renew your support package with a 50% discount during the ongoing promotion. Don’t miss out on this chance!
login with otp is nice and appreciable plz add liogin with otp via firebase otp system it will be great as its give Firebase Authentication: 3000 sent SMS/day limit
thank you
Thanks for your suggestion
can send otp , can send order confirmation, reciept, delivery notification, updates, newsletters to seller ,purchaser, buyer, so many things we can do via it. please if u can add.
its easy and cheap.
will u update this?
We will check waziper. If this is good for customer and applicable for this item, we will implement definitely.
Please tell me, how can I use a custom otp, please I need reply ASAP
It will need to custom from source code level which is not under item support. For more please send us item support ticket from here http://support.activeitzone.com
How can I solve the issue of
This version is not capable of installing add-ons. Please update?
My System Status: Active E-commerce Version: 6.5
Latest version of OTP is compatible with Ecommerce version 9.2. You have to install OTP version 2.3 or update Active eCommerce to 9.2 or later.
How can I download version 2.3?
You can download the update files from your codecanyon account.
How can I download version 2.3?
Would you like to continue using the old version of the main item? Please note that while you can keep it, it’s important to understand that this version will not be covered under our support services. This means that if you encounter any issues or need assistance, we may not be able to provide the help you require for that version. Let us know how you’d like to proceed!
HI
I open Trail twilio account and add details but don’t recive any sms
Hello there,
Sorry to hear about the issue. If you maintain the all configuration in proper way then it may not make issue. Do you please check documentation what we provided with main item? I hope you will get the proper solution.
Regards
why seller can’t register also with otp system , how can i enable that for sellers
From maximum user we have this expereince to have feature cause seller need to be approved. Anyone can not get option to upload their product for security purposes of eCommerce business.
Hello if u check my profile u will see I have bought many of your add-on and all I have no problem with it, but this otp add-on there is no documentation on how to add details to twilio in the admin u just mentioned I should add sdk etc… That was not a documentation on how to install the add-on
This what the description says.
How does it work? Active eCommerce cms should be pre-installed in your server
Purchase OTP addon for Active eCommerce cms from codecanyon
Download and install the addon to your Active eCommerce cms addon manager
It’s done!
No where it was mentioned I have to be a developer to download sdk and add. I bought this because I saw in demo where to add twillo details but now I have asked how to do that because in twillo u see account sid and service sid how am I supposed to know which sid to put??? Since it’s ur product u know which one works and again twillo number what’s that??? Many questions that should have been answered in documentation but none.
I also asked where is zender link but no answer.
After trying so hard to fix this I add this details
Twillo
TWILIO SID AC8xxxxxxxxxxxxx
TWILIO AUTH TOKEN 66xxxxxxxxxxxxxxx
VALID TWILIO NUMBER +2349xxxxxxxxxxxx
TWILIO TYPE SMS
But it showed this 21659 – ‘From’ is not a Twilio phone number or Short Code country mismatch Messaging
For item support please mail us from this following mail developer.activeitzone@gmail.com
How can I solve the problem?
This version is not able to install add-ons. Update?
My System status is Active E-Commerce Version: 9, and I have to customize some of the digital marketing essentials. To change that now, I have to lose a lot. But I have to install OTP add-on. I want help; please help.
If you custom the script from source code level then it’s not under item support what we informed you on another comment already. For this solution you can contact with us from this following mail developer.activeitzone@gmail.com
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
Ok, do you have an otp addon for version 9 support? Can it be given to me?
For more you can contact with us from this following mail developer.activeitzone@gmail.com
