344 comments found.
Do you offer setup and install on our domain and hosting if yes how much are the charges
Hello There, Thanks for reaching out to us.
Yes, we offer installation services. Please reach out to us over support email here support@pixelnx.com for further discussion.
Regards,
hello, I sent you an email about the development. why are you not responding?
Hello There, Thanks for reaching out to us.
Could you please share the email address used to raise the concerns? So we can check this.
Regards,
Thanks for your response. We will update you over email.
Regards,
I’ve been waiting 4 days?
Hello There, Please check, team has reverted over mail.
Regards,
I have a presales question. Can this be used to create basic logos? I’d like this for my clients.
Hello There, Thanks for reaching out to us.
Yes, you can create the custom size template from here https://prnt.sc/27709UK17yGb
For any further concerns/queries please feel free to contact us over support email here support@pixelnx.com
Regards,
Pre-purchase question. When the user saves the edited template, what is the saved format? I mean, like is it stored in the database as JSON? or which format?
Hello There, Thanks for reaching out to us.
Yes, when a user edits and saves a template, it is stored in the database in JSON format.
For further queries or concerns please feel free to contact us over support email here support@pixelnx.com
Regards,
Thanks. Can I be able to create and upload my own templates? I understand I can also access to more templates by purchasing them on the admin panel. But I’m really interested in uploading my own designs, of course following your original file structure.
Designs and templates are based on SVG files? Or a combination of SVG and HTML?
Second question – you told me that the designs edited by the users are saved as JSON on the database, so this means that the files are not being duplicated when edited by the user? This will be amazing to save some space
Hello There,
You can create the custom template within the Pixaguru’s editor. However, you won’t be able to upload any template created through third party tool.
It is a combination of SVG, HTML, 2D-3D object, etc.
Yes, duplicate data does not store, only unique data gets stored.
Regards,
Hi friend, I want to move my script from one domain to a subdomain. Is this possible?
Hello There, Thanks for contacting us.
Yes, you can migrate script to sub domain. However, it is recommended that kindly take the backup of the existing site before migrating.
For any further concerns, please feel free to contact us via support email here support@pixelnx.com
Regards,
Hello! Wishing you a wonderful day. Thank you so much for the latest update! Could you please guide me on how to update to the new version? I appreciate your help. Thanks again!
Hello There, Thanks for your feedback.
Please refer the documentation, (https://prnt.sc/iGPy9niAeYd1) we have mentioned the files those needs to replace.
Documentation URL https://app.pixaguru.com/documentation/
For any further assistance, kindly reach out to us over support email here support@pixelnx.com
Regards,
i installed this script long back but NO templets are displaying – need support
Hello There, Thanks for reaching out to us.
Please share the concerns over support email here support@pixelnx.com our executives are here to help you.
Regards,
Here is a short message for new people who wants to purchase this product and not know if to proceed or not im a new client about a week ago i become a member i had some issues at first but truth me this is one of the best platform for design similar to photoshop but your own ill leave my link of my site so you can take a look its not customizable i mean its not on the admin panel youll have to do it your self with some knolage of coding if you know how to play with your cpanel youll be able to do something similar to mines but if you dont know AI like chatgpt can help you with anything you need heres my site https://editor.redfalcondesign.com/ i know it can be frustation at first but with the time you can make a good job it has a few bugs but truth me if you contact support they will handle it with no issue
Hello ,
Thank you for sharing your experience! We’re glad to hear you’re finding value in the platform. As with any powerful tool, there can be a learning curve, but we’re here to help. If you ever run into any issues or need assistance, our support team is always ready to assist.
For those considering the product, this is a great perspective.
Regards
Thank you so mush ya one of the best but we can make this better
You are most welcome. For further concerns please feel free to contact us over support email here support@pixelnx.com
Regards,
I been waiting for a lower price for almost a year lol if you can lower it a little the price ill buy it at least $50 ill buy it as i see most of the review says the it has a lot of bugs i don’t want to buy something ill regret when you lower the price let me know ill definably buy it right away for a YouTube review of the platform
Hi,
We’ll be running a special offer between March 10th and 20th. You’ll be able to purchase at a discounted price during that time! We’ll notify you once it’s live.
Thanks
I already got it but i need support ASP
Hello There,
Could you please share your concerns over the support desk here https://support.motothemes.net/ or mail us at support@pixelnx.com Our executives are here to help you with the issues.
Regards,
What format is the save feature saved in? JSON or XML? I want to purchase this.
Hello There, Could you clarify your question further? Are you referring to the templates specifically, or something else? For any further queries or concerns please feel free to contact us over via support email here support@pixelnx.com
Regards,
There are many errors in this scenario: 1. Open AI API is not working even though it is entered correctly. 2. Autoload is not responding. When user registers, nothing happens. I have tried to send you an Email. Please help me. Thank you.
Hello There, Thanks for reaching out to us.
Could you please share your concerns over the support desk here https://support.motothemes.net/ or mail us at support@pixelnx.com Our executives are here to help you with the issues.
Regards,
I have sent you an email. I have been waiting for a long time. Please help me.
Thank you for your patience. We’ve received your email and our team is looking into the issue. We’ll get back to you as soon as possible.
Continuing issues: 1. SMTP mailer not working even though I have it set up properly. 2. No offline payment option. How to set up offline payment option?
Hello There, Thanks for reaching out to us.
Could you please share your concerns over the support desk here https://support.motothemes.net/ or mail us at support@pixelnx.com Our executives are here to help you with the issues.
Regards,
I have sent you an email. I have been waiting for a long time. Please help me.
Thank you for your patience. We’ve received your email and our team is looking into the issue. We’ll get back to you as soon as possible.
1. How to add new language? There is no way and the documentation has no instructions.
2. The documentation is for logging in with old data, I had to dig into the database to find out how to log in, the documentation is not updated. Please help me.
2. Could you please share your concerns over the support desk here https://support.motothemes.net/ or mail us at support@pixelnx.com Our executives are here to help you with the issues.
Regards,
In the next update, add Freepik, Adobe Stock, Adobe Photoshop, Adobe Illustration.
Hello There, Thanks for reaching out to us.
We have noted the point in our to do list, and we will try to integrate it, if found feasible with current script flow and have more user demands.
For any further concerns or queries please feel free to contact us via support email here support@pixelnx.com
Regards,
When will it be available to buy it?
Hello,
You can purchase the product now! Our team is continuously working on updates, and we’ll implement the requested features as soon as they are ready.
Thank you for your support and patience!
I’m trying to view the demo from last week, but it’s extremely slow and keeps showing this error on creating template: Error: Sites limit exceeded. You cannot create sites more than 0.
Is the issue related to your code being slow, or could it be a problem with your hosting?
Hello There, Apologies for the inconvenience, This is not the issue. We have implemented the restriction on the user end in the demo. You can review the editor from the admin panel or the user campaign section. For any further concerns or queries please feel free to contact us over support email here support@pixelnx.com
Regards,
hi questions before buying it: does it have a free data plan? Is it possible to enter a different language? Thank you
another question: do I have to buy APIs from other suppliers to make the script work? Thank you
Hello There, Thanks for reaching out to us.
1. Yes, script has free plan feature.
2. We have provided English, Arabic, French, and Spanish languages with the script. Admin can select any language from the available. However if you want any other language then we can get it customized for you. Please reach out to us via support email here support@pixelnx.com
3. Yes, script supports four different APIs (OpenAI API, YouTube, Pixabay, and Image Background Remove). You can purchase the plan of the APIs as per need.
For further concerns or queries please feel free to contact us over support email.
Regards,
does it have lifetime plan option?
Hello ,
I am glad to see your interest. And it is good to know that you want to use it for lifetime. Please email us for more information.
Thanks Kamlesh Yadav
Can you integrate flutterwave or paystack?
Hello There, Thanks for reaching out to us.
We have recently provided Paystack payment method in the update to the script. Please check. If you want Flutterwave then we can customize it for you. Kindly reach out to us via support email here support@pixelnx.com
Regards,
do you have any plans to adding the ability to export the designs in PDF as well?
Hello There, Thanks for reaching out to us.
At the moment, we do not have a plan to integrate PDF export option. However, if you want we can get it customized for you. Kindly reach out to us over support desk here https://support.motothemes.net/ for further discussion.
Regards,
I would like to know if it’s possible to create animated templates where we can add text, image, and other animations.
Hello There, Thanks for reaching out to us.
At the moment, the script does not support animation feature. If you want, we can customize it for you. Kindly reach out to us via support email here support@pixelnx.com
Regards,
