58 comments found.
can you guys bring facebook catalog product sync ( from our store to facebook catalog sync ) and API’s to create Orders , Now a Days WhatsApp commerce is more popular, if you bring this 2 feature that would be great. and many of our users are asking this one
thank you
thanks for your suggestion sir, we will consider them for our future update
Sir please reply me on this ticket 3282 I am waiting since 2 days for your reply its very urgent, Thanks
Sir, Friday and Saturday is our weekend. I have forwarded your ticket id to our support team, if anyone online you will get reply today, otherwise you will get reply tomorrow morning
Oh I see, no problem ill wait for the reply, Thanks
Sir, you will get reply today.
What is the difference between Nazmart Bundle Pack and Nazmart?
Bundle pack includes following premium addon along with the main script. 1. Domain Reseller Plugin 2. Shipping Plugin 3. Pos Plugin 4. Cloud Storage Plugin 5. Sms Gateway Plugin 6. Site Analytics Plugin 7. WooCommece Plugin
where Nazmart only contain main script.
delay support system
Dear sir, We tried to reply as soon as we can. but due to weekend it may get delay in response.
Note: our envato support reply time is set to 2days. but we try to reply as soon as we can.
I didn’t get support till now
6 days from
as i can see no support ticket remain non replied more than 2/3days. may i know your ticket id so that i can check it.
no conversation leaving credentials are not working even i updated him with newer one all total i am still facing same problem there is no install folder in file and getting 500 server error
Dear sir/Madam, There are no need for install folder now. We have upgrade our system which now automatically detect if you need installation or not. Based on that it will show you installation screen automatically. we have also updated our documentation.
if you have open a support ticket, kindly share your ticket id so that i can discuss with our support team regarding your ticket.
3192
3192
your ticket is replied by our support agent two days ago. https://ibb.co.com/Jv9mqvG
Share the screen shot of further conversation I am replying since 2 days About credentials and all But getting no reply Today is Monday But no reply I want it to resolve
dear sir, we have provide you screenshort of the full conversation. I would recommend you to check your ticket again.
Additionally i have also forwarded your ticket id to our support team.
waiting for today
....
I am thinking if any issue occured in production mode then what will happen I will loose all of my clients and everything if your support system will take one week to resolve . Do you have any alternative for that because in production mode every minute count .
Dear sir, I have discussed with our team and found you haven’t replied to your ticket after our support agent replied. You need to reply your ticket rather commenting here.
Note: our support hours is 11:00am to 7:00pm UTC +6
As you attached a screen shot I am not finding a way to do so Why Am I not You should check emails of that perticular support manager who contacted me Check for replies I an not complaining here Only the thing is I am not able to resolve 500 server error Because of you Or because of me
dear sir, please login to your account in our website https://xgenious.com then reply your ticket.
They don’t check the mail from which they replied to me And didn’t mention reply over ticket only via account in …. .
did not understand you strategy without replying on the ticket you are just commenting here.
checkout we have already replied your ticket on 28th Jan. still waiting for your reply.
https://ibb.co.com/NjVjbbbif you think there is miss communication you can always mail to support@xgenious.com directly.
or contact our through our what’s app our team will help you to connect with support team.
i am doing things by my own it will help me to understand your code if not be able to then contact you back and there is no strategy
Dear sir, if you are maintaining the code your own. then you have the full freedom to do whatever you want to do.
no i am not a developer
yo have said that you are doing things your own, if you did not know how to code it is going to be very difficult for you.
dear dont take it otherwise but your comment system is more faster and better than support system same time yesterday i commented here and raise the same support ticket again which is pending more than a week but i dont get reply over there but i got here . you are continiuosly chatting with me here on comment section but i dint get any mail from your support system whether problem is resolved or not .. you should focus to support nor to comment . there is long way to go .
sir, we have a dedicated support team. Business team and support team are separate. kindly open support ticket for your issues
Note: we have set 2days as our response time in the envato for support.
hello team i have updated cname on tenant domain & approved request by admin panel now website working on client domain but i am facing issue with ssl certificate. client domain showing ssl error can you please help us to resolve this issue
you have to install custom domain ssl certificate. please contact your hosting provider for it.
how can we add one widgets in other theme. like there is a widget in Theme bookpoint : Collection card(01) for home page and i want to add this in other theme in casual home page please help how to add.
you can not use one theme addon into another theme, otherwise it will be conflict with the design
Wich Editor use the Script in Product edit?
Summernote
how to improve page loading speed ? page are loading too slow
you can enable server side cache, enable redis for tenant detection and use cloud storage for asset serving
Good day! Can you add affiliate as addon?
thanks for your suggestion we will consider it for our future update
Hi how to hide Laravel debug bar in front-page?
Hello! Quick question, is it possible to have a module to set a fee to charge all customers (stores within the platform) per each sale? Thanks.
Unfortunately no sir.
Which software do you recommend for macOS to create plugins and themes, and which plugins should this software have?
it’s upto you. you can use laravel herd for local server which is easy to use
Hello! Is it possible to add custom fields in checkout ? Thanks
Unfortunately no
Hello, I have a few questions:
1. Is it possible for me to extend the plugins and the theme builder with AI functionality and add more payment providers?
2. Can I start right away with the regular license and earn money by offering services, or do I need an extended license for that? I know you’ve already answered this, but unfortunately, I didn’t quite understand it.
Thank you very much.
1. Is it possible for me to extend the plugins and the theme builder with AI functionality and add more payment providers? -> yes, you can we have plugin development support. here is documentation https://docs.xgenious.com/docs/nazmart-multi-tenancy-ecommerce-platform-saas/developer-documentation/plugin-development/
2. Can I start right away with the regular license and earn money by offering services, or do I need an extended license for that? I know you’ve already answered this, but unfortunately, I didn’t quite understand it. -> envato does not allow you to run saas business with regular license. but we did not have any restriction from the coding side.
Hello Support, I have submitted a ticket can you please help check the problem. This is the ticket number #2685. Thank you.
Please wait for our Support team reply
We usually reply within 1days, but sometime it can take upto 5days.
Support Days: Sunday to Thursday Support Time: 10:00AM to 7:00PM ( Asia/Dhaka Timezone )
Okay noted thanks. Waiting please.
our team already replied your ticket
Hi there, i replied in the ticket with the screen shot unfortunately issue still not resolved.
No need to comment here sir, you can reply in the ticket and ask them to chec kagain.
Okay noted thanks. Appreciate your prompt update and reply. Will check it. Thank you
you are welcome sir.
Can you tell me some extra charges. As i see customization is available
Please contact through this page for customisation work: https://xgenious.com/customization-service/
I have done the Cname settings of my custom domain according to your documentation and yet am getting error page and the records are resolved already please see www.trisuperior.com
Sir, It takes time to propagate dns. also need to add the custom domain to your hosting. if you need any help you need to open support ticket our team will give you guidance for it.
Hi, please give me a link to the support ticket.
Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/
Can you provide the version of these standard core requirements 1.replacement of email to sms. 2.bulk upload from tenant website rater than the woocommerce Hope you give solution. Because we want to buy it today if meet our requirements. Also our colleges may buy to show their projects.
Unfortunately there is no option to repalce email with sms, but you can use both. also there is no option for bulk upload, using csv or any others option.
but you can develop your own plugin to add support for those.
Can you do these in your next version update?
Sorry sir, can not guarantee about this also can not share any estimate date or time for those features.
i am interested to buy after satisfaction of my few question for bundle pack .since i am unable to get these core feature of saas ecommerce site in your demo and documents.please give details about these.
1.does tenants have sms login/register authentication to main website
2.does tenants have sms for order notification or store signup/login authrization for tenants store.
3.does tenanat store activatated automatically when purchasing package from main website. 4.in case of godaddy reseller plugin does tenants automatically link their custom domain after purchasing domain from godady reseller for any tenant.means no need to super admin approval.
1.does tenants have sms login/register authentication to main website -> no sir.
2.does tenants have sms for order notification or store signup/login authrization for tenants store.
-> yes. it has send sms notification for orders. but for signup authorization it use email based otp
3.does tenanat store activatated automatically when purchasing package from main website. -> if you configure wilcard subdomain and mysql database root user , then the complete process is automated.
4.in case of godaddy reseller plugin does tenants automatically link their custom domain after purchasing domain from godady reseller for any tenant.means no need to super admin approval. -> it automatically add dns record for them to connect their domain with your website.
Hello Support, After downloading your script packages I noticed that the install folder is not it. Should how can i proceed with the installation without the install folder?
Dear sir, There are no need for install folder now. We have upgrade our system which now automatically detect if you need installation or not. Based on that it will show you installation screen automatically.
we have also updated our documentation.
Hi there, It’s me again… Please i remember there was 9 themes in total but here only shows 7 themes. Can you please advice. Thank you
Sir, it has 7themes all the times. we have not remove any theme it had
