230 comments found.
Hi, once coupon code is generated, how do I know it was e-mail to the winner? As an administrator I got an e-mail letting me know that a prize was given and instructs me to moderate it? So the e-mail is sent automatically to the winner or do I have to manually send it? If so, how do I do thi?
Hi,
Thank you for reaching out to us.
The email is auto sent, no need manual activity from admin at all. Perhaps you’ve enabled admin notification so you received an email whenever someone wins a prize, please don’t worry about it.
If you want to ensure, I recommend using a mail log plugin and you can check if the coupon emails are sent correctly without your manual trigger.
Best regards.
We have configured your plugin as per documentation provided, but the ‘Email Template Customizer for WooCommerce’ plugin which you advise is compatible isn’t working as expected. It doesnt send the custom emails assigned because WP Mail Logging plugin indicates they are empty emails with no subject line. Please help. We have submitted a support ticket with no reply yet.
Hi,
Thank you for reaching out to us.
Yes, I sent you a dev plugin in your ticket: https://villatheme.com/supports/topic/empty-email-when-using-email-template-customizer-for-woocommerce/
Have you tried it?
Best regards.
Ohh ok. We’ll go check it out. Didnt seem to get an email notification of your reply so didn’t know you had replied already. Thank you.
Thank you. Issue now resolved.
Thank you for the feedback! I’m glad to hear that. Just a quick, friendly reminder – if you’re not receiving reply email notifications, it’s possible that you unsubscribed from our emails in the past, which unfortunately can’t be reversed. If you open more tickets in the future, we recommend creating a new account with new email address, and keeping email notifications enabled to stay updated
Hello, can your plugin support Mailer Light?
Hi,
Thank you for reaching out to us.
If I understand you right, are you referring to this Email API feature that you want our plugin to integrate with Mailer Light? Can you share me its official link?
Best regards.
Maile Lite it’s the new name, sorry! But yes!
I see. We’ll take this into consideration.
It shows my-coupon list in my-account page by shortcode ?
Hi,
I am not sure if I understand you right.
If you want to show coupon list on my-account page by shortcode, this is unfortunately not this plugin’s feature, I suppose you ask to display the wheel on (a) certain pages using the shortcode which is available in our premium version, you can see this documentation.
Could you clarify your question?
Best regards.
Do you have any plan to add that functionality to the plugin? Customers can see their coupons at a glance in my-account page with each expiry date, something like other point plugins.
Hi,
Thank you for your idea.
This feature is not currently available in our plugin. We’ve added it to our to-do list and will consider including it in a future update. We appreciate your feedback.
Best regards.
Hi,
We have another selection for you with our WooCommerce Customer Coupons plugin which allows you to display a coupon list on My account page, you can see this: https://ibb.co/NYN2BCX
We hope this is helpful to you.
Best regards
Thanks for your kind reply. I’ll wait for its future update.
Hi, fixed-price returns 20￦, but I want to change the currency symbol, woocommerce defalt symbol, to local language. I did some code for it in the theme’s functions.php and work fine on other all product pages. But only on wheel fixed-price, it doesn’t change at all. How can I do change it?
Hi,
Thank you for reaching out to us.
Currently, our plugin uses WooCommerce coupons to distribute to the customer through the shortcode {coupon_amount}, and the currency symbol along with this shortcode is completely obtained from WooCommerce. If you did some code for it in the theme’s functions.php and works fine on other all product pages, it should cover the currency symbol of WooCommerce coupons. Once you can successfully change the currency symbol of standard WooCommerce coupons, it will change respectively on our wheel coupons.
Best regards.
Yes, it should be. But not work on only lucky-wheel board. Is this related to any version problem or theme?
Hi,
Let’s take a try with WooCommerce coupon, please set a coupon and see the currency of the coupon, can it be changed to your custom currency symbol?
You can see: https://woocommerce.com/document/coupon-management/
We are sorry that we can not support further over this issue as this seems to be a custom code request.
If you have any further need within this plugin’s functions, we will be happy to assist.
Best regards.
Finally, I solved this issue in code anyhow. Thanks.
By the way, on its setting’s page, all tabs were working fine before I translated English to my local language. Does translation affect any function of settings’ tabs like inform result, unique coupon, email API etc following wheel setting tab? I confirmed that html codes were not touched. How can I find the issue and fix it?
Hi,
In this case, we can not say for sure as you added a custom code to resolve this issue. However, let’s try again, I believe all information will not be affected.
Best regards.
Hi, I just modified currency changing code in theme’s functions.php, untouching lucky wheel codes inside the plugin. Deleting translation gets all the tabs back to work fine, but being translated, some of tabs does not response. What could be the cause of this problem? Asian language?
Hi,
We are sorry, we can not offer further assistance over this custom code issue. If you have any problem with our plugin’s main function, feel free to let us know.
Best regards.
Hi,
Sorry if our previous response wasn’t clear.
Unfortunately, we are unable to offer support for this issue as it involves custom code.
Thank you for your understanding.
Best regards.
Oh, just changing the currency symbol in the theme’s functions.php to my local currency, which is pretty common in WooCommerce, is considered custom code to you? I told you that the entire plugin files are exactly the same as the original. It’s fine. I have no choice but to use English, even though it’s frustrating. Thank you, anyway.
Hi, I’m managing the plugin settings in English on the backend without any issues. However, there’s a significant problem with the inform result email title encoding that affects the customer-facing emails. Front-end. The email titles appear garbled, like this:
=?UTF-8?B?65Wh7ZSE65287J207IqkIDUsMDAw7JuQIO2VoOyduCDsv6Dtj7DsvZTrk5w=?=
This is a major issue for our customers. Could you please advise on how to resolve this encoding problem?
Hi,
We are sorry, since you have added custom code to our plugin, we are unable to provide further support for this issue.
Regarding your custom code on the Inform result email title, we have this information which may be useful to you.
https://stackoverflow.com/questions/13416051/utf-8-character-encoding-for-email-headers-with-php https://stackoverflow.com/questions/4389676/email-from-php-has-broken-subject-header-encodingBest regards.
I have been trying to fix this issue for about 6 hours, but I still haven’t found the right solution. I deleted all the plugin files and re-uploaded the original ones directly from CodeCanyon, with no custom code involved. However, the issue persists. Any help would be appreciated. Sincerely.
I solved the problem on my own. I know you’re busy, so thank you for your concern. Now you can focus on your main tasks. Thank you.
Hi,
Thank you for your confirmation. We’re glad that you managed the issue. Have a nice day!
Hello goodnight. I would like to know if it is possible to adjust the system to display the popup only after a purchase is made.
Our idea is to offer a “bonus” to customers who complete a complete order.
And also, I would like to know if it is possible to customize the “roulette” to be similar to this model: https://prnt.sc/kaItNRNOSV4g
Hi,
Thank you for being interested in our plugin.
1. The feature to display the popup only after a purchase is made is not available at the moment. However, you can achieve this with a bit of custom coding by adding a function to check if a customer has made a purchase and then incorporating it into the conditional tag in the Popup tab setting: https://ibb.co/1XdcqGZ. You can try this approach with the free version.
2. After reviewing your wheel sample, we can redesign our wheel to match that style partially: https://ibb.co/HghcGSF. Unfortunately, the rest of the requested changes are not possible to implement.
Best regards.
Hello, this plugin works only with wordpress, no need for wooocommerce.
Hi,
Thank you for reaching out to us.
This plugin is WooCommerce Lucky Wheel and it requires WooCommerce to work with. If you mention the wheel plugin needn’t WooCommerce, you can refer to our Wordpress Lucky Wheel plugin.
Let us know if you have any further assistance.
Best regards.
Hi, no admin demo access?
Hi,
We are sorry but the demo admin is not available for this plugin. However, you can find comprehensive information and guidance in our documentation.
Should you have any concerns or questions, please don’t hesitate to reach out to us.
Best regards.
Good day how do I do so that the coupon generates the discount before VAT – IVA
Hi,
Thank you for bringing us your concern.
Our generating coupon is basically standard WooCommerce Coupons, therefore it obey the WooCommerce Coupon management. As WooCommerce states: “Coupons apply to product prices before tax calculation to ensure accurate tax calculation, preventing rounding errors by splitting the discount between each product in the cart. This behavior is more noticeable with Fixed Cart Discounts”
You can refer to this WooCommerce’s docs for further details: https://woocommerce.com/document/coupon-management/
Best regards.
Good day, can it be configured so that customers participate in other activities instead of earning discounts?
Available options:
1 – Accumulate points 2 – Participate in a draw
Hi,
Thank you for bringing us your concern.
You can set other activities in the wheel instead of earning a discount using the Custom type (In the Wheel settings tab > Coupon type), see this: https://ibb.co/dJ3bxpJ
The winning email can be various correspondingly when you combine it with our WooCommerce Email Template Customizer plugin, see this video guide: https://youtu.be/WAwftRaXLt0?si=IPaVmoBK-fK_VinZ
However, if for accumulating points, our plugin does not have such a mechanism to calculate and accumulate the points as a spinning reward.
Best regards.
trying to open a ticket, just renewed support but when I log into villatheme it says its expired
Hi,
Thank you for your renewal.
After reviewing the license, please re-authenticate on our system to update your item support. Please kindly follow our guidelines.
Let’s confirm with us.
Best regards.
Hi,
I noticed that in the WordPress Lucky Wheel version you can disable the requirement for the user to enter email to spin the wheel.
It doesn’t look like you can do the same in the WooCommerce Lucky Wheel version. Is that correct?
Hi,
This feature is currently not available in WooCommerce Lucky Wheel plugin, unfortunately.
Best regards.
this point “Spinning time: select how many times an email address can be used to spin the wheel.”
user can see how many times their spin left ?
Hi,
Thank you for reaching out to us.
Unfortunately, this feature is currently not available.
Best regards.
I come here just want to see changelog, and the feature for user to see how many times their spin left still no longer available.
Hi,
We understand that you’re looking for the changelog and the feature to see how many spins a user left. Unfortunately, that specific feature is still not available at the moment.
We appreciate your feedback. If you have any other questions or need further assistance, please let us know.
Best regards.
Hello, i have a question everything works fine per month we got 24k spins, but now people spinning but not getting email with code im using Email Template Customizer for WooCommerce everything was perfect but now every people who spins wheel don’t get an email, in console i dont see any errors, maybe you know where can be a problem?
Hi,
Thank you for reaching out to us.
Can I ask if other emails on your site (WooCommerce order emails, WordPress emails…) are still sent correctly?
Is it just our lucky wheel coupon email not sent or does it happen to all other emails?
Best regards.
About other email i don’t know, because we are sending emails with coupon code and redirecting people to other eshop where they can you this coupon code. and now they are don’t getting email. I tryed to make a new email template but the problem is the same, wheel spins everything good but email template didn’t send to customers email. also i updated all plugins but problem is the same
It doesn’t matter where you redirect customer to via the email link. I’m not sure if this issue is just for our plugin email or it happens to all emails. Each case can have different root cause and require different solution. However I’ve tested on my site and don’t encounter this problem. I think it’s site-specific issue.
Can you please create a support ticket on this Support Forum. I’ll certainly take a look for you.
Hi, great work congrats!! I have some questions:
1. Is there a way to reset an email (I used an email for test purposes and after 1 timeI set the spin times to 20 but still i keep getting a browser alert “This email is not allowed”)
2. I tried to place the shortcode on an elementor popup but the wheel doesnt show for some reason. Is there a restriction for using the shortcode on a popup?
3. If the answer to #2 is Yes, then I will use the popup functionality you have – in which i face the problem of showing in a specific page. I use the “is_page(xx)” where xx is ID of the page – but it doesnt show the week popup icon in that page.
Thank you in advance for your answers
Hi,
Thank you for reaching out to us.
1. You can remove it in the plugin settings >> Emails >> Trash. Emails in Emails >> Trash are spam, removing them will allow those emails to be able to spin again.
A quick note, that behavior will also remove the reward they gained in their previous spinning(s) as well. And this can’t be undone.
2. It should work. I’ve tested on my site with Elementor pro and the wheel added by shortcode shows up correctly. Can you please check if the shortcode was added to your Editor element or Shortcode element?
3. You can use this tag instead: is_page( array( 17, 19, 1, 11 ) )
Replace them with your post id
Best regards.
Hola, He instalado la versión gratuita en mi wordpress y pongo el texto GDPR con un enlace a la política de privacidad y el enlace me sale en html. Estoy viendo la posibilidad de comprar el plugin pero quiero asegurarme que no tendré este mismo problema. Podrías confirmalo? Gracias!
Hi,
Thank you for reaching out to us.
You can use this dev version while waiting for the official updates: https://drive.google.com/file/d/14Zl473HS7XM-64eqtqBQFNrFltMKAhLJ/view?usp=sharing
Best regards.
is the plugin compatible with wp-rocket cache plugin? It worked for a few time (2/3 minutes), then it won’t show again.
Hi,
Please check your settings > Popup for the actions: If the wheel is closed without a spin, show the popup again after; And When the spin is done, show the popup again after. Then after that specific time, does the wheel appear again? Let’s confirm us.
Best regards.
yep, both are set to 1 minute and it doesn’t appear. Is your plugin tested with wp-rocket?
Hi,
Please exclude these JS files of the wheel plugin on the settings of wp-rocket. Let’s check again and verify with us.
https://abc.com/wp-content/plugins/woocommerce-lucky-wheel/js/woocommerce-lucky-wheel.js
https://abc.com/wp-content/plugins/woocommerce-lucky-wheel/js/shortcode.js
https://abc.com/wp-content/plugins/woocommerce-lucky-wheel/js/woocommerce-lucky-wheel-mobile.js
Best regards
no it’s not working. But what’s weird is that it looks like the plugin is not loaded even if it’s well activated. By looking into the source code of the page (HTML), there is no call to any file related to the plugin, even not the id of the call to the CSS file (woocommerce-lucky-wheel-shortcode-css)
Hi,
In this case, please contact us on our support forum for further investigation.
Our forum: https://villatheme.com/supports/forum/presale/
Best regards
Hello!
I have a question. Do you have any plan to integrate your plugin with MailWizz ( https://codecanyon.net/item/mailwizz-email-marketing-application/6122150 ).
Thanks and Regards Sunny
Hi,
Thank you for reaching out to us.
We currently do not have a plan to integrate with MailWizz. However, if you have a custom request, you can submit this form, and our developer will review it and implement it for you.
Best regards.
Hello, i have a question im using only discout codes like 7% discount when customer wins he gets text with 7€ discount, how can i change € to %?
Hi,
The coupon depends on the type you choose for the wheel, when you choose percentage, it will turn to %, and when choosing fixed price it will turn to the currency symbol accordingly.
Best regards.
okey, i did this, one more thing is Coupon code prefix is Iz7WN7eb for the discount but then i win this prize i getting in the result bad coupon code iz7wn7ebll10zdi, how can you explain that? and how can i make it normal which one is like this Iz7WN7eb
ASAP
Hi,
1. The case sensitivity (uppercase or lowercase) of the coupon code does not impact its application to the order, so there’s no need to be concerned about that.
2. The prefix code and coupon code format are determined by WooCommerce, and our plugin does not intervene in this process.
Best regards.
Hi,
Kindly contact us through our support forum so that we can check if we can make the coupon code visible as desired.
Best regards.
Hello,
I have a question, is it possible to make a checkbox with agreement rules not required to spin a wheel, and if somebody spins a wheel without confirmed agreement so i get to emails result with Agreement false, and if somebody spins a wheel with agreement i get agreement true?
And second question can i push data from emails with zapier?
Hi,
Thank you for reaching out to us.
1. I am not sure about the purpose of your requirement. Could you please provide a more detailed demonstration or explanation of the request?
2. I’m uncertain about the specific benefits of Zapier integration with our plugin. It is not like some integrated platforms in the plugin: Mailchimp, Sendgrid…
Could you elaborate on how Zapier works within our plugin to achieve its advantages?
Best regards.
Hello, how can i change font size of discount label in the wheel?
Hi,
We support a filter hook for changing the text font of the wheel. Hook name: wlwl_font_text_wheel
Best regards.
so i need to write in css .wlwl_font_text_wheel { font-size: 12px;} or not?
Hi,
Please create a ticket on our support forum and we will send you a new plugin version that includes the hook to modify the font size, the one we provided above for the font family only.
Best regards.
Created a ticket
Can you send me a new plugin version? its ASAP
We are sorry, but the feature you need is available in our plugin setting. Please go to the Wheel settings > Adjust font size of text on the wheel by, Please see this part of our documentation No11.
Ohh really i didn’t saw it, sorry, thanks for help
No problem, let us know if you need any further assistance.
Im here again, maybe i can somehow change background-color of email table which users get then win something? because where is purple background color i need to make it blue
Hi,
Our plugin does not support changing the background color of the email table. Please use our free version of our Email template customizer plugin which is made compatible with the wheel plugin.
+ Link for the email template plugin: http://bit.ly/woo-email-template-customizer
+ Video guide: https://youtu.be/WAwftRaXLt0?si=XDGmxt0uzMpQwTVp
Best regards.
