543 comments found.
also do you have future roadmap of plugin bundle?
Hello,
We released the plugin bundle with seven plugins, and now we have 47 plugins.
We are working on new plugins, and the development process won’t be finished.
Regards.
Any future roadmap? what we can expect in next 3-6 months?
Yes, you can expect a revolutionary update in the mentioned period.
ok will buy after the revolution period
You’re welcome.
How its work In-app Video Call ? you have a screen or video ?
???
Hello,
Unfortunately, we don’t have a video for this option.
If you need more technical information, you can contact us by email.
Regards.
How do I enable course notes for my learners? Currently they don’t exist in my student’s dashboards and it’s impossible to find any documentation about how you activate them or how they function
Hello, we answered your ticket in CRM. Regards.
If I buy this code, can you help me by setting up an Iraqi payment gateway method specific to the country of Iraq, knowing that I provide you with all the things you need related to the payment gateway, even if this costs me more money?
Hello,
We accept customizations in most cases.
You can contact us after the purchase and share your payment gateway information; we will review your customization request.
Regards.
Where do i get user id & API Key for Certificate Add-On, I have purchased the Universal Bundle
For support, please contact us in CRM.
i already contacted, pls have this speed of replying at your CRM too 
You created a ticket 20 minutes ago. Our support team will help you. Regards.
Can the student ask questions to the teacher in the current lecture?
Yes, the course forum and course support options are available.
i am unable to see where i can get the license file to upload for use, i have tried to login to your support site but its not logging in, i tried to create a new account and i am told email already in use but the reset password link keeps showing error, could you please help me out, i need the license file, as i want to use it.. i want to also purchase the plugins. i got this many years ago, not sure if i ever tried to use it. but now i am ready for my project i need the license file.
Hi, we guided you in the email you sent.
please tell me you have an ai quiz generator for this that works with chatgpt 4o so i can add the quiz template and it gives me the same format questions. . just changing the ingredient or car part
thats all i need please help me .. generating these questions is a very tedius task and most instructors just wanna provide the basic templates or ideas while th ai creates the quizes, test questions and or curriculum either of the 3?
Hi, we answered your other comment.
Good day to you please how do I get Certificate Builder API
Location https://lms.rocket-soft.org/admin/certificates/settingsHello,
For support, don’t hesitate to get in touch with us in CRM.
We will help you.
Regards.
Big thanks
Will I receive the complete source code without obfuscation? For editing any part of it?
Hello,
You will get the full source code, and you can change it according to your requirements.
Regards.
Cant login to the CRM Support keeps on saying ” Authentication failed!”
Hello, the problem resolved.
XENDIT PAYMENT IS NOT WORKING PLEASE RESPOND TO MY TICKET
Hello,
All your inquiries will be addressed in the CRM system within the standard response time.
This payment gateway has been thoroughly tested and is functioning properly. If you encounter any issues, our support team is available to assist you.
Regards.
2 days with no response
Fridays are our weekend so your ticket will be answered today.
Ticket #17821 Header may not contain more than a single header, new line detected
Hello,
All your inquiries will be addressed in the CRM system within the standard response time.
Regards.
2 days with no response
Fridays are our weekend so your ticket will be answered today.
Why does the update.zip for v1.9.6 not work. I follow the update video exactly and I don’t get success message. The blue bar goes almost to the end and then it suddenly stops. And it still v1.9.5 on the dashboard. I don’t understand why it doesn’t work. Please help with this. Thanks.
Hello,
This package works appropriately.
If you face any problems, you can contact the support team in CRM.
We tried to provide a video tutorial to make the process more transparent.
Regards.
consider squad payment integration https://squadco.com/developers/
Hello,
We can customize Rocket LMS and add this payment gateway for you.
Regards.
plz answer me on ur crm Ticket #17576 License FIle
Hi, we already answered it.
Can you Provide Whatsapp Support Integeration in future release?
Hello, we can customize Rocket LMS and add this option. For customization, please contact rocketsoftsolutions@gmail.com
please Ticket #17220 , URGENTLY
Your ticket already answered; all of your tickets will be answered ontime.
please attend to Ticket #17219
Surely, your tickets will be answered in response time.
When is the update coming out? There have been 2 times now that you have closed my tickets and only respond saying that the SAAS module that is not working will be repaired in a next update. It’s been 20 days without being able to use this module and I only bought it for that SAAS function.
I need an urgent solution or I will have to request a refund since the app does not work and you do not provide any solution either.
Hello, we released an update on 1 July. Have you updated your platform to this version?
Yes, it is updated, and after the update that I did that same day it came out, I placed another ticket again and you gave me the same answer: that in a future version you will repair it. and your team closed my ticket.
I need a real solution. It’s been 3 weeks since I bought an app that doesn’t work and still has no solution.
All tickets will be closed automatically in 72 hours of inactivity, but it doesn’t mean we ignored the ticket.
The SaaS packages bug resolved in version 1.9.5 and you can try it in our live demo.
If you have any problems after updating your website, you can reach support.
Regards.
and I answer that again. You closed my second ticket as well (I put it in 2 days after the new update came out) and the only response was that in a next version you fixed it, without confirming anything. my installation keeps failing. Now I can’t edit or create organizations or edit them!!!
Tell me if you are going to give me a solution, if the answer is that I have to keep waiting, or if I simply ask for a refund for an app that doesn’t work.
Hello,
Here is a screenshot of your ticket!
We expect you to understand the ticketing process.
You reported a problem; we said the error would be resolved in the upcoming update.
The update was related, and we fixed the problem. What is the problem with this process?
It is typical that if you don’t answer a ticket, it will be closed automatically. The last answer belongs to Rocket LMS, which means that if you don’t send a message to the ticket, it will be closed.
Closing tickets doesn’t mean that we won’t handle reported cases! As you can see, the ticket was closed by the CRM system, and we resolved the problem.
We hope you understand how the CRM system works.
Regards.
We also asked you a question about your license in ticket 16901, and you haven’t answered it.
Please answer the message we sent to you on 4 July.
Regards.
I already understood how your CRM works, it closes all the tickets but continues to let that ticket be answered. For those of us who don’t know about it, that scares us, you should give it another status so that misunderstandings like this don’t arise.
Ok, it worked by deleting everything and installing the latest version from scratch. Every other way to update I had tried kept failing.
The app looks very interesting, I can only hope that in future updates it doesn’t fail and the solution is to reinstall everything from scratch.
Hello,
It was not necessary to re-install the product.
You can update the product.
Regards.
I still had the same error when updating. The only option was to reinstall and it worked
