1006 comments found.
I am Asking for support in your WhatsApp and waiting since 5 days but no response, today I could see your WhatsApp has an activity but no response to my Query,is this the way of your Support towards customers
Dear Sir,
We understand your frustration with the delay in our support.
Due to an unforeseen nationwide internet outage, we have been without internet since last Thursday night, and now our connection is very poor. This has severely impacted our ability to respond to support tickets and provide timely assistance. We’re trying our best to provide you support as much as possible within this internet connection. Hopefully you understand the situation. Thanks for stay with us.
Again I can see your WhatsApp support has activity of last seen but no response to my query since last 5 days… What’s wrong here??
We checked your credentials yesterday, and they were incorrect. We just wanted to let you know that we forgot to inform you about this. Please provide the correct credentials. About the delay we already infomed your details.
When is the next update coming?
We’re still working on it and hope to release it soon.
Any reason why my newly installed script says v1.6.5?
please open a ticket at https://desk.spagreen.net/. Our team will check the query
There is no Support tab in the Admin Panel. Is it only in your demo? Support tab is not included?
Certainly! The Support tab is already visible in the admin panel. Please double-check its presence. Here are the screenshots for reference: https://prnt.sc/Pk9aZR4jLuDf
If you require assistance, please open a ticket at https://desk.spagreen.net/. Our support team will provide you with the necessary support or instructions.
It’s not visible for me. Is there a setting to make it visible?
please open a ticket at https://desk.spagreen.net/. Our support team will provide you with the necessary support or instructions.
Hi, I have few suggestions below:
1. Please consider adding roles permission to the vendor account. This will enable vendor to register his own staffs and give them certain permissions to help him do some task in that vendor account. THIS WILL MAKE VENDOR ACCOUNT TO BE FULL OFFICE WITH MANY STAFF not like single man office like now.
2. Thanks for extensive shipping options, but please consider adding shipping by weight. Also, please enable vendor to have full control in shipping process like where they want to ship and the prices. Current I see only when you choose ship by product then vendor will be free free to put his price. IN SHORT, MAKE IT POSSIBLE FOR VENDOR TO MAKE FULL DECISION IN SHIPPING.
3. In the subscription module, please add other modules as subscription options. I mean vendor should only use modules such as POS, B2B (WHOLESALE PRODUCTS), etc; only if his package allows him. ALSO, MAKE IT POSSIBLE TO SET DIFFERENT COMMISSION RATE FOR EACH SUBSCRIPTION PACKAGE.
Noted with thanks
Hi, I would like to buy another theme from you guys, do you have any plan to add different theme ?
Yes, we plan to integrate it, but I’m unable to confirm the exact date and time right now.
Ok thanks, I appreciate. I will be waiting.
Hi, five months now, can we have confirmation date for the release of new theme?
When we get to see the next update?
Hello! We are currently working on updates. If you are facing any issues, you can open a ticket here: https://desk.spagreen.net
Thank you!
Can you add GST India plugin?
Right now we don’t have a plan about it.
The last new featured occured on 17 April 2023 V1.6.4-while fixing bugs are a neccesity-adding new features is also appreciated and a must,based against all the vast assortments of other competitors product options,otherwise a lack of,displays you simply have no great motivation for your users and as seen by all the user complaints,thats exactly the message for your users.
We’re working on a new version that will be a significant upgrade for the script. Your satisfaction is our top priority, and we are dedicated to serving you.
I have a problem with this message. It always appears when the website is open, and I cannot cancel it. Is there any help please? (https://prnt.sc/voOOzJ1ccsP7)
Our support team has already responded to your query on Whatsapp. Please continue the conversation there.
can you add third party courier in this script for me. courier company name is “The Courier Guy” South African company. also we need to add PayFast payement gateway. how much dollar need for two services.
Thanks for your interest, Please connect us on WhatsApp to dicuss more: +8801400620055
I want to install the script but it seems that the index file is missing in the files downloaded from codecanyon so the installer does not start without this file
Hello,
We sincerely apologize for any inconvenience. Please kindly open a ticket here: https://desk.spagreen.net to receive assistance from our support team.
Thank you.
I brought both license. The code is the same!! The source code is missing alot of laravel files!! I need help with the this issue ASAP!!!
Hello,
We replied to your ticket. Please kindly check that.
Thank you.
Hello Service Team,
Now I can’t log in to my account anymore and can’t connect to your email (desk@spagreen.net).
Please check why.
We’re sorry for the inconvenience. Our system encountered an issue, so we need you to sign up again. Once you do, our team can address your concern.
OK, I will try back. Thanks
How is the shipping cost calculated? I need a proper explanation before purchasing this, I had issue with my Ecommerce system I purchased elsewhere because of shipping calculation. Please if we can book a meeting for this I will appreciate.
You can set up shipping costs by accessing this link: [https://prnt.sc/WaXfCgsrpSaW](https://prnt.sc/WaXfCgsrpSaW). Once configured, the shipping will operate according to your settings.
To see a demonstration, please visit: [https://yoori.spagreen.net/](https://yoori.spagreen.net/). Log in as an admin, and under the shipping menu in the admin panel, you can adjust the shipping configurations.
For further assistance or to schedule a meeting, feel free to reach out to us via WhatsApp: [https://api.whatsapp.com/message/SF7KGBDQEX5YI1?autoload=1&app_absent=0](https://api.whatsapp.com/message/SF7KGBDQEX5YI1?autoload=1&app_absent=0).
I want shipping costs to be calculated based on distance, cities, states or country. And also, can calculate cost when ordering bulk products.
I sent a message on whatsapp
Our team already replied
Unable to install script, always geting this error: This request has been blocked; the content must be served over HTTPS. (SSL is already installed)
Dear smcelite,
We sincerely apologize for the inconvenience. Please connect with our support team for assistance with installing the script. You can reach them via WhatsApp at the following link : https://api.whatsapp.com/message/SF7KGBDQEX5YI1?autoload=1&app_absent=0
Do you have an affiliate addon or function for the script?
Another question, in the demo, I saw that phone number came first for sign in. Is there any settings to ensure only email is used for signing in and signing up.. No need for phone number?
At the moment, our platform doesn’t offer an affiliate addon, but it’s on our roadmap for future development. However, you can still log in using either your phone number or email address.
I am asking, if one can make the email login the default instead of phone number
Yes , it’s possible
I can’t find it in the demo, or will one need to change it in the code?
We regret to inform you that the requested feature is unavailable. However, we’re more than happy to assist you in setting up the default email login.
The add-ons are not working in your demo (500 error)... I want to buy this script as soon as possible but I need to test everything. Make your demo to work perfectly
We’re sorry for this inconvenience and will update it soon.
Good morning , i just want to ask you if there is any plan to release Affiliate System Addon.
Good Morning. Yes we have plan about Affiliate System Addon
Any plans to have a Payfast Payment Method to be added?
We don’t have any plan about Payfast payment gateway integration.If you need we can do it for you.Contact us here to get customization service: https://wa.me/message/SF7KGBDQEX5YI1
