93 comments found.
in refund option please add refund days for each product, for ex- while adding new product i can set 2 days refund for this Armani perfume. 3 days refund policy for gucci perfume. 5 days refund refund policy for tshirt so any customer who wants refund he can only initiate refund in this given time for armni perfume he can only initiate refund within 2 days gucci perfume he can only initiate refund within 3days and so on
so the customer can initiate refund after specified time.
i have already bought the addon with the user name of aqibmohd27 from codecaynon.
This option is already available. https://prnt.sc/K5QH2dA40p2j
yes, but i cannot set refund time for seperate product? like perfume 5 days clothes 22 days mobile phones 30 days etc?
Separate refund time for separate item is not available. Thanks a lot for your suggestion.
In refund addon please add Withdraw function as well, Because it’s very imp for customers who get their refund and don’t want to buy another product but wants completely refund in his account.
Also please add send function, Customer A can send his wallet amount to customer B it will be great for wallet use case.
And the active e-commerce cms is very good platform for e-commerce inshallah sales will reach 100k soon.
Best of luck
Thanks a lot for your valuable suggestions. We will check and analyse your suggestive functions for future updates. If possible we will definitely add. Thanks again.
When is the next update coming, we had an issue you said it will be fixed in the upcoming release ??
Can you please mention your ticket number where you mentioned about issue?
171025
171025
That was not an issue. You have suggested some points according to your requirements. We said we will check and if possible, we will implement it.
plz check have forwarded the details for Ticke# 170742
Here is mid night now. Our support team will available tomorrow on regular office time.
Who make refund? Customer or delivery boy I can’t find it in customer flutter app
Do you purchase this item yet?
It only gives options to refund or decline? Why will they be refunded without receiving back the product, because this can cause lots of frauds? Why not make it after receiving the product then refund will be issued?
Actually our refund addon works after the order is delivered.
Yes, but why will you refund them if you do not get the product back? So they’ll keep products and be refunded also, understand me?
Did you check our refund addon properly? If not, then our suggestions please check it properly. Because without admin approval it (refund) will not granted
Yes, but shouldn’t there be an option to tell them to send the item back and once received we’ll issue refund?
Admin can approve refund after receiving the product back.
Yes but how will customer’s know to return the item before refund is processed? Shouldn’t there be like something to send to customer to print or something to track the item and know who is being refunded?
From refund request, customer will know which one is approved and which is not. Here is the screenshot https://prnt.sc/r1GxrUqI0yjf.
what the different between The Shop Refund Add-on and active E commerce Add-on?
The Shop Refund Add-on is for The Shop – PWA eCommerce CMS. Active eCommerce Add-ons are for Active eCommerce CMS. These are totally different products. Thanks for your interest.
Suggestions for refund, added conditions for refund for example some items have 30 days opened and in good condition, some have 7 days unopened, some have 30 days unopened, etc. So each products can have unique refund conditions
Thanks a lot for Your suggestion.
Hello,
What happens to the order status when the admin approves a customer’s refund request? Does it change ‘Refunded’?
Also how do we assign the delivery agent to go pick up the item?
Yes. Its changed to “Refunded”. Admin can assign delivery boy from here https://prnt.sc/hg3HbdJ3dz5K
Unfortunately, that’s not what happens, I used a customers account to request a refund and i approved with it with both the admin & seller account but the status didn’t change, it just stayed on ‘Delivered’.
Also once an item is completed we can’t change assign a delivery agent. Please test it on your end and see.
Also it it possible for the system to generate a code for delivery which the customer can show the delivery agent and the agent puts in in the app to confirm delivery instead of just marking as delivered?
Please send us a screenshot of customer’s refund request list.
You can only assign a delivery boy, if delivery boy’s city will be matched with order’s shipping city.
Thank you for your suggestion.
Hello, after deactivating certain addons, I would like to completely remove them from FTP and backoffice, how do I do this? Regards
You can truncate the addons table from database
add refund not working i try with new products and try with old products when i enable in products after update its showing close again 
please i need Quick fix for this thanks
Your query is not clear. Can you please explain?
if i want to add manually where i have to add refund folder ?
you are not able to help me to fix my issue
can you help me to remove this addons then i can install again ?
Will you please stay on single comment or on a single ticket?
Suggestion: As the system refunds to customer’s wallet. This system should have Wallet withdraw fuction too. Thanks.
Thanks for your suggestion. We have noted the point.
we bought it but dosnt work
Please contact to our support zone here. http://support.activeitzone.com/
Hi, I have Active commerce v5.4. let me know will support this module or do need to update it to the latest version.
You need to update to latest version.
“Set Time for sending Refund Request” what is mean
Set time means time limitation of getting refund.As like within 30 days or 7 days the refund can be proceed on.
hello, how to install this addon, in latest wp version inside your plugin this feature is not avaiable, please help to install or upload true documentation or resolse this issue on your theme, thanks
Please contact to our support team through the link http://support.activeitzone.com/
Can I use this script as an addon on my website? I would want to know if it would work on my kind of website ❤️ https://findwebtools.xyz/
This addon is not separate addon and only compatible with Active ecommerce CMS.
Hi, can you make a refund, I bought almost all of your add-ons and accidentally bought a second license for this add-on. Can you make a refund on my account. I’ll buy something else from you.
Please contact to our support zone here. http://support.activeitzone.com/
hi after i buyed Active eCommerce Refund add-on i made setup but i forget and put the purches key of onther add on plugin its now dont work probably and make 404 error page
Please install your addons again with the proper purchased code. Your issue will solve.
I did but its steel as is didnot change
Please contact to our support team here. http://support.activeitzone.com/
pre-purchase question?
1- what happened with the admin commission if a refund was initiated?
2- what happened to the refund on the seller’s product? if Seller COD amount handled by the admin?
When a customer pays for any order, the Admin commission is calculated and the seller payable amount is added to the seller balance. If the admin refunds the seller’s order, the refunded amount is deducted from the seller’s balance.
I have purchased this plugin, but found that the admin & commission is not deducted?
1- what happened with the admin commission if a refund was initiated? this point is not working
Please contact our support team here. http://support.activeitzone.com/ . Our support staff will assist you.
