2689 comments found.
Hello I have a problem with PayPal I set it to live and use the live PayPal information.
But I am getting
This page isn’t working socialproof.topwebtools.net is currently unable to handle this request. HTTP ERROR 500
When I am trying to make a payment
Hey, Lance91
Can you confirm what version are you on right now?
Regards
AltumCode.
V19.0.0
Please share your website link, admin login and FTP via the contact form on my profile page and I will check this for you when I am back at the computer.
Regards
AltumCode
I did thank you
Hey
I simply re-uploaded the app/ folder (without the languages folder) to make sure all the files are there, and it started working.
You’re good to go!
Regards
AltumCode.
Thank you it’s working
Hey, I found this service on the internet, it’s very similar to your Bio links, but the design runs away from the traditional and is very cool.
https://hoo.be/jbalvin https://hoo.be/trending https://www.instagram.com/hoo.be/Maybe you can make an adaptation in css and release a version similar to this reference.
I think it could have a feature also for ads, the user who doesn’t buy a paid plan, some ads may appear in the thumbnails of his page.
Hey there,
Thank you for the links and for your suggestions.
Regarding ads, you can already set ads for the biolink pages, via the admin panel (for header and footer).
Regards
AltumCode.
Here is what error log I have found: [13-Oct-2022 18:23:12 UTC] PHP Fatal error: Uncaught Error: Call to a member function fetch_object() on bool in /home/dazzywoh/public_html/app/models/Settings.php:24 Stack trace: #0 /home/dazzywoh/public_html/app/core/App.php(66): Altum\Models\Settings->get() #1 /home/dazzywoh/public_html/index.php(17): Altum\App->__construct() #2 {main} thrown in /home/dazzywoh/public_html/app/models/Settings.php on line 24
Hi,
Did you run the /install path to install the product?
Regards
AltumCode.
yes
Hey
Please share your website link, FTP and phpmyadmin
I will personally check it for you
you can share the credentials via the contact form on my profile page
Regards
AltumCode.
ok
Hi,
There are no tables in your database
Are you sure you ran the /install path and installed it?
Please check the documentation, you also have a video on how to install the product
Regards
AltumCode.
Hi,
I only created MySQL database and user
yes, I ran the /install path and installed it.
Please I can’t find the documentation and a video on how to install the product
Regards
Hello again,
The documentation link is written inside of the downloadable files from codecanyon and it is also listed in the product description
This is it: 66socialproof.com/docs
I checked on your side and there were no tables in the database..
Did you get any errors when installing the product?
Regards
AltumCode.
I still dont know why there are no tables in the database because I followed the video installation guide step by step.
yes, the error I got when installing the product is: The database connection has failed!
please help me out!
Hello again,
Well, if you got the datababse connection has failed error, it means the product was not even installed completely in the first place.
Please, double check your database credentials or check in with your webhost provider, as you need to input proper database credentials.
Regards
AltumCode.
hello again,
please help me with the installation
regards
Hi,
I do have installation services: 66socialproof.com/docs, if you need me to install it for you
Let me know!
I want you to fix the database tables for me.
I'm sure that I change permission for both config file and upload file.
This is quite unfair to me that I have to face database issues since my recent discussion with my webhost I was asked to reach out to the developer since all database backups seems not to have tables.
Hi there,
Good morning.
Please, do a screen recording on the exact installation process that you did, so I can see what are you doing on there exactly.
If there are any bugs with the installation, I will do it for you at no additional cost.
Regards
AltumCode.
Hi there,
Good morning.
I will do a screen recording of the exact installation process and send it asap
Regards
I’ve been able to install it successfully.
Best Regards
Hi
Glad to hear this
What was the issue?
Regards
AltumCode.
Hi
Although, I change permission for the config file and upload file (sub-files) earlier on
The issue I noticed is that I failed to change permission for the upload file folder itself; that is all I did.
Regards
Hi
I actually wanted to create a campaign with my site admin account but it says you have exceeded the limits of your current plan
What is the issue?
Regards
Hello again,
The issue is that you simply did not edit your own plan of your account. You can do that from the admin panel.
Regards
AltumCode.
Hello again,
I tried the /account-plan but there is no way out or button to edit the plan. All I can find in the admin is a free plan with 0 campaigns, 0 notifications, and others
I don’t know how to edit the admin plan. Is the admin plan different from the general plan?
Regards
Hey,
Admin panel -> users -> find your account, see what plan it has, and if its on the Custom plan, you simply edit the user.
If its on another plan, you edit the plan directly and update the plan subscribers.
Regards
AltumCode.
Hey thanks ,
I have changed the plan to custom and can now create a campaign.
But, currently when I copied the pixel code and pasted It into the website settings, custom JS/CSS part, and hit update. It redirects to a 403 forbidden page.
What is the issue and where should the pixel code be used?
Regards
Hello,
The 403 error is generated by your webhosting provider, blocking the request.
Please get in touch with them to help you out on the matter, as this is directly related to them.
Regards
AltumCode.
Hi thanks,
I’ve reached out to my webhosting provider and awaiting their feedback.
Please can the homepage default content like texts be changed and how can these changes get implemented?
regards
Hey,
Yes, please read the documentation FAQ for this one.
Regards
AltumCode.
Hey,
please can you show me the documentation FAQ and highlight it?
regards
Hey thanks
Hi,
I HAVE BEEN ABLE TO CREATE CAMPAIGN AND HAVE ALREADY SETUP LIVE COUNTER WIDGET ON MY SITE BUT WOULD LIKE TO USE RANDOM NUMBERS INSTEAD OF LIVE NUMBERS. HOW CAN I?
ALSO, HOW CAN I CHANGE THAT 66SOCIALPROOF LABEL THAT DISPLAYS AT THE BOTTOM OF THE WIDGET?
REGARDS
Hi,
1 – It is not possible to use random numbers.
2 – Please check your admin panel website settings socialproof settings.
Regards
AltumCode.
Hi, can I create fake notifications by inserting manual data?
how can I create fake live counter notifications by inserting manual data?
I have changed the PHP version to 7.4 and edited the ”/config.php” file, and also ensured my database connection details are correct!
Here is the corresponding debug log: [13-Oct-2022 06:15:39 UTC] PHP Fatal error: Uncaught mysqli_sql_exception: Access denied for user ‘dazzywoh_dazzlos’@’localhost’ (using password: YES) in /home/dazzywoh/public_html/app/core/Database.php:23
Stack trace:
0 /home/dazzywoh/public_html/app/core/Database.php(23): mysqli->__construct()
1 /home/dazzywoh/public_html/app/core/App.php(60): Altum\Database\Database::initialize()
2 /home/dazzywoh/public_html/index.php(17): Altum\App->__construct()
3 {main}
thrown in /home/dazzywoh/public_html/app/core/Database.php on line 23
Hello there,
The problem is still, with your database credentials.
It says in the error, the user that you added does not have permissions over the given database.
Regards
AltumCode.
the user and database names are the same and have given users privileges and permissions to the given database.
I saved “dazzywoh_dazzlos”’s privileges on the database “dazzywoh_dazzlos”.
I have edited /config and provided server (localhost) user, database, and URL credentials correctly.
The problem I’m experiencing happens when I run the /install path to install the product,
I get the error that says The database connection has failed!
Fill in the database details that you will use for the installation of this product. Please can you briefly explain, what info to be supplied in the field below: Host: Name: Username: Password:
Hello there again,
If the database connection still says that it has failed, then something is wrong in those details.
Regarding your last question: https://www.php.net/manual/en/mysqli.construct.php you have here all the information about these parameters
If you need support on installation, I have install services (if you need my help), or any other developer too.
Question 1 – I am trying to run the app locally with the license key provided to me but it is giving error about license key being used too many times. Can you please reset it for me so that I can test it locally before pushing it to the live server?
Question 2 – Before installing the app on the server do I need to again get the license key reset?
Hello there, idenico
Yes, I can reset it for you right away.
Please, do as the error says: contact me via email and tell me your license key.
Regards
AltumCode.
database connection failed to connect
Hello,
This means that the credentials you’ve inserted are incorrect. Please, double check.
Regards
AltumCode.
Is the Pro Notifications only use for in site it install on or my users can add it to your site asking before I buy
Hey, lance91
I’m sorry, I’m not sure I understand the question..
Regards
AltumCode.
Does the Pro Notifications allows users to create notifications and put on their site or is it only use to show notifications on my site
Yep, it does!
Okay so all the features of pro notifications can use as saas. Which allows users to create notifications and put the generated code on their website to show the notification.
Yes!
Okay just making sure thanks
I showed in the video that I created two variables
Name and plan name but only the first one is shown in the notification
I see!
The problem is that you have inserted conversions with 1 key – value pair, not 2.
You must insert both the name and the plan name in 1 conversion, not multiple.
Regards
AltumCode.
Please mention that it’s SAAS ready with payment gateway enabled on extended license in the product description above the fold text instead on specifiying in the image at the bottom only.
Hello there,
It is specified in the sidebar where the License selector is, by Envato that you must use the Extended license in order to charge users.
It is also specified in the image that you’ve mentioned.
It is specified, once again, in the most important section of the product description, which is the Requirements section, marked with bold, saying “Important”.
3 times in total.
Regards
AltumCode.
It’s visible 2 times only not 3 because default view is regular license in the side bar not extended license. And if you may mention above the fold then it will help Envato audience.
Yeah, but I have no control over the sidebar, that comes from Envato.
Not sure where exactly to mention it more, as again, it is mentioned in the most important places already, which people have a higher chance of reading.
Regards
AltumCode.
You have control on mentioning above the fold right in the first 2 paras.
I do, but the first two paragraphs have nothing to do with information about licensing.
To make things easy for you I should say write it in the 5th para where you are declaring and raising hopes
“66socialproof is also SAAS ready, if you want yourself to start a fruitful business and charge your customers with integrated one-time and recurring payments via Paypal and Stripe, with included Invoicing system and Discounts/Redeemable codes system as well (in case of extended license only)”.
It will help all.
Your six words written at the right place of the product description “in case of extended license only” can clear all sorts of ambiguities or expectations if any into the mind of the readers.
Hello, I read your tutorials about webhooks for data capture and I have some questions.
1 – Does autocapture need any configuration to work?
2 – Can I add the notification webhook directly to the payment gateway? In Stripe for example?
3 – In the SocialProof admin panel there are 3 fields to add webhooks.
I want to show real notifications on my own SocialProof website. When creating a notification that needs data, can I add notifications webhook in the admin panel to use registration and payment data to feed notifications?
Hi, anonimatta2
1 – No, you just need to input the page where the autocapture feature to work on.
2 – What do you mean?
3 – Yes
Regards
AltumCode.
2 – After setting up a notification I have a webhook, to do the data capture right?
Can I register the notification webhook in stripe? to receive the data directly from the payment gateway?
And now I have another question.
I’m testing the use of dynamic variables, example {Full_Name}
I manually created the notification variables.
I’m using {Name} and {Plan_Name}
So it was like this, exemple:
{Name} Mark Bought the {Plan_Name} Starter plan
{Name} was used in the conversion title and {Plan_Name} in the conversion description, but the notification cannot use both variables at the same time, when it uses {Plan_Name} the {Name} is empty and when {Name} is used the {Plan_Name} is empty. Can you help me solve this?
Hey,
2 – I’m not sure, as I have not tested how stripe works with those kind of APIs. You can simply try and see.
3 – Can you show me a video recording on what you have tried? I want to make sure I 100% understand.
Regards
AltumCode.
Can I upgrade to the extended later on?
Hello there, lance
Yes, you can!
Regards
AltumCode.
Could I buy the extended license now and after I buy can you refund the other one ? I also would like to buy the affiliate
Yes, that is correct. After you purchase the extended license, I can & will issue the refund for the regular license for you. Send me a private email after and I will add a discount for you on the affiliate plugin.
I just ordered it for I need to reinstall the software or I can change the licenses number
Thank you!
You only need to replace the license key in the admin panel -> website settings -> license page.
You can also open the refund request here: https://codecanyon.net/refund_requests/new I will approve it right away!
Regards
AltumCode.
Where do I send you the private message?
You can send it via the contact form on my profile page.
Regards
AltumCode.
Hey! Is it possible to setup to show a notification every time the visitors click on a specific button of my website?
Another question is: a message is shown to the user when the the notifications impressions ends? Or campaigns are automatically disabled.. or something like that?
Hi,
Thank you for the message.
1 – As of now, it is not possible to trigger a notification on visitor click, but it is something that I might be able to add in the future updates.
2 – What do you mean? I’m not sure on this one.
Regards
AltumCode.
1- but what is that trigger called “mouse click”in the tab “triggers”? What is a simple way that I could add this feature?
2- I mean, how can user know that his impressions run out?
Hey!
1 – Oh! I see what you mean now, my misunderstanding! Yes, you can display notifications / trigger them on mouse click of a certain HTML element on the page.
2 – The user will see on his dashboard the amount of impressions he did & has left.
Regards
AltumCode.
Hi,
This error has nothing to do with the SSL you see on the browser,
It is about the SSL that is used for requests in the backend
Please contact your webhost provider about this
Regards
AltumCode.
I completely delete the site and it has the same problem.
Hey again,
Not sure what you mean with “delete the site”, but this issue, as mentioned, it’s not from the script, as it is from your server. The script can not do a cURL request because of the error mentioned in your screenshot.
You can also see on multiple resources from Google, that the underlying issue is the host.
https://thisinterestsme.com/php-curl-ssl-certificate-error/ https://smartslider.helpscoutdocs.com/article/2045-ssl-certificate-problem-certificate-has-expiredOK, I will try to change the host
Hi,
Any plans to add Postmark email notifications? Maybe as premium plugin for sale on Gumroad?
Thank you.
Hello,
What do you mean exactly?
What email notifications?
Regards
AltumCode.
Hi
Any emails that are currently set up to be sent via SMTP. Like notifications etc.
Esp when using SaaS model, I wonder if sending via SMTP will still be the best way to send those emails. Will this not impact domain health?
Thanks
Hey,
In that case, you simply setup your SMTP credentials and you’re good to go. There is no need for special integrations for particular providers.
Emails being sent from a SMTP is normal, and a logical way of sending emails, not sure exactly what are you referring to on what the alternative might be / is?
Regards
AltumCode.
Hi,
Is this just to show fake notifications, or does the script actually integrate with your website to show really how many people are looking, how many people have purchased etc.?
I couldn’t see anything in the demo Admin to find out.
Thanks
Hello,
It can do both.
You can either fake notifications by inserting manual data (manually or via csv)
or
You can integrate it with external platforms via Webhooks
Example: https://66socialproof.com/blog/setup-socialproofo-shopify-conversions/
Regards
AltumCode.
Amazing, thank you!! You have literally thought of almost everything.
Btw, your products are one of the best quality ones on Envato. Most scripts are so badly coded, yours ‘just works’. Congrats, and keep up the amazing work!
Thank you!
Thank you as well for the kind words, highly appreciate it!
Is it possible to create “fake” conversion with this tool? For Example in reality 20 people has downloaded an ebook, but I wish to display 97.
Hey there, Webbfox
Yes, you can add fake/manually inserted conversions
Please check the Data tab of the Conversions/Conversions counter Notifications via the demo
Regards
AltumCode.
1 – Hey, how can I hide the custom plan?
2 – And how can I leave 4 cards of plans in a row? I don’t want one of the plans to get lost at the bottom of the screen.
Check: https://prnt.sc/0f_qfKnbvz_s
Hey!
1 – Admin panel -> plans -> edit custom plan
2 – You can not, as there is no space to do that, unless you personally start modifying the CSS, make the cards smaller and the available width larger
Regards
AltumCode.
Please reset the license for my domain.
Hello to you too 
Your license is cleared.
Regards
AltumCode.
I have two questions.
1. Coupon codes don’t seem to work for me. I tried creating coupon codes of type redeemable and discounted Types and saved them. I then tried using it during checkout. It doesn’t seem to recognize the coupon codes set up in the dashboard.
2. How to update logo width and dimensions? The current dimensions are too small for a logo. Also, how to update content/text on the first page? The “Languages” section in the dashboard does not have all the text in the home page.
1. Resolved: After saving the plan with the coupon code.
Hey, Jays0
Good day to you!
2 – You can manually update the dimensions to fit your needs, from the themes/altum/assets/css/custom.css file (search for logo)
3 – The languages section in the admin panel has absolutely all the translations of the product, please double check that.
Regards
AltumCode.
Thanks for the quick response. Much appreciated. For 3, it seems like I am getting the error “Your PHP settings (max_input_vars) allow you to submit 1000 fields at one time.”. So, seems like I have to manually update the setting somewhere. Any tutorial regarding that?
Hey!
My pleasure
This is something that you either would need to ask your webhost provider, or do a quick google search on how to change this based on your server, its normally easy to do
Regards
AltumCode
Hello I do not understand, how can I install it (still not pruchase but I need to understand first). I have seen the video, do I need to put all the content into html folder even if my website is live?
Hello,
Good day to you.
I can only provide you help regarding installation if you actually purchase the product.
Regards
AltumCode.