123 comments found.
I am using restrict content pro but the video just cant lock by rcp 
Hi, Thanks for contacting us and choosing our product! Currently our plugin compatible with PaidMembership Pro, you can read more in the document: https://document.harutheme.com/vidi/ (section 7.13). We haven’t checked with RCP but if the plugin can lock single posttype page it will work. https://wordpress.org/support/topic/restrict-content-based-on-post-type/. Regards!
Thank you addressing my issue. I have one more problem; I am not able to click on the video player to play, pause or any other player setting. Why?
Hi. Please send us your current site URL have the issue. So we can check it for you. Regards!
Hi, Because CSS of theme override CSS of our plugin. You can go to Appearance -> Customize -> Additional CSS and add this code:
.single-video-player .video-player:after { display: none; } .haru-lightbox-content .video-player, .single-haru_video .video-player { margin: 0 } . Hope this helps! Regards!
Thank you bro it’s working now. I am rating you 5 out 5 for your support.
If you can do it. Thanks so much for your review. Regards!
Its not working for youtube videos. Frontend uploading of self hosted video is not good can’t upload a video from phone instead it asks video url.
Hi, Thanks for choosing our product! Here is demo of Youtube video and it’s working fine: https://demo.harutheme.com/vidi/video/haru-video-wordpress-theme/. Please note you need to insert video ID (not video URL) and your video must public. Submit video also allow upload video here: https://prnt.sc/20fuyv2. You need check your settings in Vidi Settings. Here is the document: https://document.harutheme.com/vidi/. Hope this helps! Regards!
Youtube and Vimeo videos are not playing on Firefox browser
Hi, Thanks for choosing our product! We checked Youtube and Vimeo on Firefox and it’s working fine: https://prnt.sc/1yrxttg https://prnt.sc/1yrxyw8 . So please send us your current site URL and maybe admin account via email harutheme@gmail.com. We’ll check it for you. Regards!
Here’s what I get when trying to activate:
Plugin could not be activated because it triggered a fatal error.
Warning: include_once(/home/shibnet.com/public_html/content/plugins/gamipress/libraries/cmb2/includes/CMB2_Switch_Button.php): Failed to open stream: No such file or directory in /home/shibnet.com/public_html/content/plugins/gamipress/libraries/cmb2/includes/helper-functions.php on line 44
Warning: include_once(): Failed opening ’/home/shibnet.com/public_html/content/plugins/gamipress/libraries/cmb2/includes/CMB2_Switch_Button.php’ for inclusion (include_path=’.:’) in /home/shibnet.com/public_html/content/plugins/gamipress/libraries/cmb2/includes/helper-functions.php on line 44
Hi, Thanks for choosing our product! Did you installed the latest version? If it still doesn’t work please send us your site URL and admin account (and maybe FTP account too) via email harutheme@gmail.com. We’ll check and have solution for you. Regards!
Could you provide a video or written instruction on how to add a video in the free version. Read your document but it didn’t provide much info on uploading a self hosted video.
Hi, If you using Pro version you can choose insert URL or upload video: https://prnt.sc/1yduvi8. If free version have only insert URL you can insert MP4 link from anywhere. If you upload via Media you can get link like this: https://prnt.sc/1ydvaan. Hope this helps! Regards!
I am testing with the free version 1.0.2. I can only see ‘Source Server’ option which shows Youtube and Vimeo. There is no option to insert video url. I added the a Youtube video url in the ‘Video id’ box but the video didn’t play.
Hi, Free version doesn’t have source Selfhost. WIth Youtube & Vimeo source you need to insert video ID only: https://www.youtube.com/watch?v=liJVSwOiiwg. Hope this helps! Regards!
Ok, thanks.
If you have issue please create a topic on forum. We’ll answer it asap. Regards!
I need support and it’s saying my support expired but that’s not true. Please fix it so I can request support
Hi, Thanks for contacting us and choosing our product! Sorry for this issue, we see your support time to 2022 and we changed it. Please try again or send us your issue directly via email harutheme@gmail.com. We’ll check it for you. Regards!
Hi, intsall failed.. style.css missing
Hi, Sorry but this is a plugin. That’s seems you install as a theme? Regards!
Hi, oh sorry.. wrong install. Regards
Thanks for your feedback! Here is the plugin document: https://document.harutheme.com/vidi. Regards!
Also setting it up for mobile display (tablet and cells)? Any special settings… advice in general?
Hi, Thanks for contacting us and choosing our product! We have just checked plugin you send and see it’s not update years ago and maybe it’s working only with Post. Our plugin create new custom post types named Video and it doesn’t work. If you want to import video from Youtube and Vimeo you can follow this topic: https://harutheme.com/forums/topic/how-to-import-videos-automatically-in-haru-vidi-video-manager-wordpress-plugin/ and follow our document: https://document.harutheme.com/vidi. Currently our plugin doesn’t have settings for display on table or cells. You can do it via custom CSS if you want to change layout. Hope this helps! Regards!
How about this one? https://wordpress.org/plugins/video-embed-thumbnail-generator/#description
Idea is automatic thumbnail generator everytime I save the video…
Please Include instructions
Hi, Sorry we have just checked and our plugin doesn’t compatible with this plugin. We noticed your suggestion about generate thumbnail function and will research about it later. Regards!
I am trying to register on your site to create a ticket but I keep getting “This site can’t be reachedharutheme.com refused to connect. Try:
Checking the connection Checking the proxy and the firewall ERR_CONNECTION_REFUSED”
Hi, Thanks for choosing our product! Our site is working now: https://prnt.sc/1c3xu7d. We also see you registered on our site and changed password. If you still can’t access you can install Chrome addon like this to access: https://chrome.google.com/webstore/search/vpn. Hope this helps. Regads!
Hi,
I am using the premium version of the Haru Vidi. I bought it from CodeCanyon, I found that I don’t even receive updates notifications, and I don’t know how to update to the last version (Version 1.1.6). The version I still have is the one that was issued when I bought the plugin months ago (Version 1.1.3). How do I update it to the 1.1.6? (because I don’t have any update link, nor notification)
Kindly
Hi, Thanks for contacting us and choosing our product! Please use this plugin to update theme and plugins from Envato: https://envato.com/market-plugin/. Hope this helps! Regards!
Have seen your plugin works with Youzify. Will you support Buddyboss in future too? Have layout style issues with Vidi and Buddyboss Pro Theme.
Hi, Thanks for choosing our product! Now our plugin doesn’t support Buddy Boss. We already noticed it in features suggestion list and will research about it later. Regards!
Hi, with buddypress or youzify, does this plugin allow members to upload their own videos and make playlists? Does it also display a video and playlist tab on their profile? Thanks
Hi, Thanks for contacting us about our product! Our plugin allow upload (submit) video at frontend. http://document.harutheme.com/vidi (please read the document for more detail) and it will display at new tab of user profile. https://demo.harutheme.com/vidio/members/admin/video/. Hope this helps! Regards!
Can it be set in admin so that videos can only be added by url link and not uploaded to site? thanks
Hi, Please read our document for more detail. You can see at tab submit of Vidi Settings. Regards!
yes but It doesnt show the actual add video screen…. I purchased a similar product integrated into vidorev theme (may be same plugin?) but with that theme the upload/add video section always shows everything – add video/playlist/series/channel etc… I prefer them to be seperated as wont be using all the options… just wanted to see how it works with your theme as may purchase this instead as looks better for my site 
Hi, Our plugin is develop by us and we don’t use video plugin from other author. You can create video/playlist/series/channel,... You can read the submit tab settings to understand how it works. Regards!
have purchased the theme
Thanks so much
I love your plugin. Is it possible to disable the featured image error if no thumbnail is chosen. I’m using the plugin “Videopack (formerly Video Embed & Thumbnail Generator)” https://www.wordpressvideopack.com/ to automatically generate thumbnails. Also, will you provide amazon S3 support for video storage? Finally, I’m looking for a way for a video preview on video hover, any suggestions? Thanks.
Hi, Thanks for contacting us and choosing our product! Can you please send us the error screenshot if no thumbnail is chosen via email harutheme@gmail.com or create a topic here: https://harutheme.com/forums/forum/plugins-support/vidi/. All of your suggestions we already listed here: https://harutheme.com/forums/topic/vidi-features-suggestion-and-bugs-report/. However we are developing new theme framework to use Elementor and we’ll notice to add new features in this plugin after finish our new theme framework. Regards!
Ah, I see. Ok. Great work. I think your products are great. The suggestions will make them splendid. Thanks.
Thanks! We’ll try to research and update it. Regards!
This is not true … Your account expired support, please renew to get your support. ... or 
. After I imported video the play button does not start video, but once I resave the video in backend it works.
Hi, Can you tell us your issue account expired support? That’s seem WP Automatic doesn’t really save data to custom posttype. Can you please send us that plugin via email harutheme@gmail.com? So we can check it too. Regards!
done… Can you please fix the access to your ticket system? I cannot create a ticket, because of this … … Your account expired support, please renew to get your support. . Thank you
Hi, Can you please send us your email? So we can check it for you. Regards!
now it should be working, I could not send you zip from my hotmail mail therefore I shared it on gmail drive. please check it and let me know once I can delete it. thanks
Did your get my mail?
Hi, Sorry for late response. We got it now. Thanks for sharing. Regards!
I send you also the plugin for checking import. Should I create a new ticket, or you will check it – why I need to resave all post after import
Hi, We need much time to check the issue. The issue will come from WP Automatic plugin because if you use this tutorial you don’t need to re save all videos imported: https://harutheme.com/forums/topic/how-to-import-videos-automatically-in-haru-vidi-video-manager-wordpress-plugin/. Regards!
Hi, I have a pre-sale questions. 1. can I add google ads – simple banner? 2. can I use WP Automatic plugin for import videos? 3. are the videos stored in a post or is there an extra menu item in WP menu? 4. do you have some elementor widgets? 5. can I use for elementor widgets also dynamic content? Will this be link to the Video … https://ibb.co/BZgsLf5 ... Thanks regards Michal
Hi, Thanks for contacting us about our product! 1. You can read more in our document: https://document.harutheme.com/vidi/ (section 5.9 & section 10). 2. We haven’t tested this because it’s premium plugin. 3. It will store in new Posttype (Video), you can see in the document. 4. Now we don’t have Elementor widgets but you can easy to display by use Shortcode Generate. (section 5.8). 5. You can copy shortcode code and use in Elementor. YOu can change the link to video but need to insert with a tag of HTML code a change a small 1 line in code. Please read our document for more detail. Hope this helps! Regards!
Thank you, I will give it a try.
Thanks so much!
FYI I tried to import with wp automatic plugin and on the first try it looks good.
Thanks for your feedback!
It would be interesting if the Videos post had an Expiration, since the storage in Servers can reach its limit.
They could add in the configuration that the videos old in days or months when the time is fulfilled are automatically deleted.
Hi, We’ll add this in our plugin featured request but now we ad doing other projects. We’ll research about it later. Regards!
It would be good if you add the function of Like, Dislike, Reply and Report in the comments
Hi, We’ll add this in our plugin featured request but now we ad doing other projects. We’ll research about it later. Regards!
Hi, this is a presale question. Can I import any of the home creative demo page layouts and publish, so it displays like your preview demos. Will Vidi work with ARMember – Complete Membership Plugin?
Hi, Thanks for contacting us about our product! This is plugin version so you can’t import demo data. You can check theme version here: https://themeforest.net/item/vidio-video-manager-wordpress-theme/27614165. One of our other customer use ArMember plugin and it’s working fine now. Regards! Here is plugin document: https://document.harutheme.com/vidi/ and theme document: https://document.harutheme.com/vidio/
Hi, thanks for your reply. The link for your theme is not working..
Hi, The link include dot at the last and it cause 404: https://themeforest.net/item/vidio-video-manager-wordpress-theme/27614165 . You can see it in our portfolio here: https://themeforest.net/user/harutheme/portfolio. Here is the demo link for video: https://demo.harutheme.com/vidio/. If your site got blocked or something you can use this add on of browser: https://chrome.google.com/webstore/detail/setupvpn-lifetime-free-vp/oofgbpoabipfcfjapgnbbjjaenockbdp. Hope this helps! Regards!
Can this support live videos?
Hi, Thanks for contacting us about our product! Now our plugin doesn’t support live videos. We’ll research to add it later. Regards!
