246 comments found.
I have installed the group booking and I need to setup a 4 day event with a specific date that can be booked by maximum 20 people – Can I use the group booking for that?
Hello,
Thank you for your message.
Yes, sure. The capacity will be implemented for each time slot. Or do you have any issues?
Let me know if you have any other questions.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Can you help me how to setup an event say “4 days meditation” start 1st of may at 3pm ending 4th of may at 11am
Hello,
Thanks for your reply to Kate.
These add-ons when integrated together should make this requirement feasible.
- Bookly Special Days
The Bookly Special Days Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Special-Days-Add-on allows you to set a custom schedule, including breaks that are different from default working hours/days for individual staff members. And this shift on special days from the default weekly schedule will apply to all services the staff member provides.
AND
- Bookly Service Schedule
The Bookly Service Schedule Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/213850385-Services-Available-at-Limited-Hours-Service-Schedule-Add-on- allows you to limit the hours within staff’s daily working hours when each service is available wherein it is service-specific and interacts with staff’s working hours in such a way that service availability hours and staff working hours overlap, thus creating an interval within each staff member’s day when the service can be provided so it is set up as a one-time interval for each day of the week, with breaks during the day.
So the services will only be offered based on what you specify on the services level.
If both add-ons are installed, you can override standard working hours for specific dates on the calendar by tweaking the days and hours when individual services are available for booking (vs standard Special Days functionality, which applies them to the entire staff member’s schedule and all of their services).
You can even make the service completely unavailable for booking on particular days: select OFF in the time selection drop-down. Or make the service completely OFF every day except for Special Days.
Please check the demos:
- https://booking-wp-plugin.com/demo/special-days/
- https://booking-wp-plugin.com/demo/srv-schedule/
OR try the sandbox on a live website before making the purchase of these add-ons to get a better understanding of how these work together, and be able to discern if these fit this requirement.
To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/ and add your email address and click on the “Configure” button then follow the rest of the steps that you’ll receive on your mail.
If you require further assistance or have any questions, please create a support ticket using the link below and we will be happy to assist you.
Click Here To Get Bookly Support
Many thanks,
Richel
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
I’ve tried installing the Google calendar add on with bookly, but get the error in the employee section while trying to select the calendar from the pull down menu.
Google Calendar: Error refreshing the OAuth2 token, message: ‘{ “error”: “invalid_request”, “error_description”: “Could not determine client ID from request.” }’
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #150529 and the WP admin panel access, so we could look into this matter.
Thanks!
Yulia
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi,
question: is it possible to edit an appointment in Google Calendar, like removing some of the attendees in the booking and then to sync this to the website, so that the spots become available again?
Thanks, Kim
Hi Kim,
This can be possible only with full two-way synchronization available only with Bookly Advanced Calendar (Add-on) https://support.booking-wp-plugin.com/hc/en-us/articles/360005100854-Advanced-Google-Calendar-Add-on
Regards,
Olya
Bookly Customer Support
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Suggestion Board |
Video Tutorials
Hello support team,
our domain has changed. This product has been registered for www.volksbank-herzensangelgenheiten.de. The new domain is www.villa-eschebach.de. We no longer have access to the old admin area.
Please transfer our licenses to the new domain.
Many Thanks
Hi,
Please send us an email to support@bookly.info with this ticket number #149033 and the purchase code so we could look into this matter.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Suggestion Board |
Video Tutorials
Hi,
I bought the group booking add-on. Is it possible if 5 people book an appoinment, the time slot will change for 5 people. Now 1 appoinment will take 5 minutes, but if 5 people book it wont change to 25 minutes.
Thanks for your help.
Hi,
The duration of the booked appointment won’t change, as these 5 customers book the same (service) appointment.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Suggestion Board |
Video Tutorials
I didn’t find the option “One book per time slot”, I would like to know if it is still available, because I need a plugin with that option!
Hi,
Do you mean only one customer could book one time slot? If that’s the case then you could use the Bookly Pro for this need, this is how plugin works by default.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Suggestion Board |
Video Tutorials
It is because in the documentation there is this option, but I did not find this option in DEMO
“One book per time slot”
Hello,
Thanks for your reply to Alex.
The ‘One booking per time slot’ is in the Advanced tab in each service in the Services section.
If you have additional questions or concerns, please send us an email to support@bookly.info with this ticket number 145595 and your purchase code for Bookly Pro so we could look into this matter.
Many thanks,
Richel
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
I have purchased Bookly Pro and Bookly Group Booking. I need to know if I can get a custom solution developed, or if there are existing add-ons that might resolve these three things. This is for a client who has two hot springs who have different capacities.
- When someone clicks on book, have the booking screen go straight to the calendar screen instead of the ”available on or before” screen.
- Make it more obvious which days and times are available.
- Customization of the ‘Pay In Person’ label. Currently, people are taking advantage of that option and booking, but not showing up We NEED that Pay in Person option, however, so that Hotel Guests, can book their own complimentary access to the Hot Springs once a day.
Any help is appreciated! Please!
Hello,
Thanks for your message, and your interest.
Currently, we are overloaded with development tasks and are not able to take any customization tasks. Although you can modify the source code of the plugin or add-on in different ways, at this time, as much as we’d love to help with these types of requests, this is outside the stipulations of CodeCanyon (Envato Market).
It doesn’t include modifying or extending the item beyond the original features, style, and functionality described on the item page. And providing webhooks and their description is currently not supported. Bookly is not intended to be extended by third-party plugins at this time.
For customization services that will help you tailor the item to your specific requirements, we recommend contacting the developers who privately offer paid customization services.
Please take into account that if you customize the plugin, you will still have access to updates but won’t be able to make an update without losing the customization. We also do not provide support for customized versions of the plugin.
You should be able to pre-define or hide fields in the booking form. Please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form for more details and instructions in publishing and hiding fields in the booking form.
And kindly note that when “Categories of services, Services, and Employee” are hidden, it requires a default value chosen because each appointment must have each of those properties.
Regarding the “complimentary access to the Hot Springs once a day”, if this is only available to hotel guests who have already booked/paid, please check if the Bookly Customer Groups Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360000201873-Customer-Groups-Add-on will work for this requirement.
This will allow you to create and manage Customer Groups for different administration purposes such as arrange your customer list by type for advanced sorting based on their loyalty, the frequency of appointments, provided information, interests, offering promotions to certain clients, or setting particular limitations: set the service visibility based on a customer group.
Please check the demo https://www.booking-wp-plugin.com/demo/customer-groups/ to get a better understanding of how it works and be able to discern if it fits your business needs.
Could you clarify what you mean by “make it more obvious which days and times are available” by sending us an email to support@bookly.info with this ticket number 145514 and your purchase code for Bookly Pro so we could look into this matter?
Many thanks,
Richel
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Thank you very much for the in-depth response. I’ll have my developer read over your comments and see if there’s any solution within these suggestions.
You’re welcome.
For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 145514 and your purchase code for Bookly Pro so we could look into this matter.
Many thanks!
Hello! My services are office reservations. Is it possible that once an office is booked, it may not be available to any other staff or customer? In the demo, if I make a booking with an personal staff, and later with a different staff, the service (in this case, an office) continues to be available for the same date. I am waiting for your answer!
Hi,
Thanks for the interest!
If you don’t want multiple customer to book the same service for the same staff member, then there’s no need to set up a group booking and the capacity for this service should be set for one person.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Suggestion Board |
Video Tutorials
Hi, Combining group and non-group services in one bookly form: We have a bookly form set up and are using the group booking add-on.
The form consists of services that let you reserve for one day, flat rate, as well as group bookings that charge per person. (All in the same form)
Is it possible to display the form so that the number of attendees dropdown selection only shows up when selecting the group/per person service, but not if you select the per day/flat rate service?
Right now, the number of attendees dropdown shows up on ALL services, including flat rate, which we don’t need. Thanks
Hello,
Thanks for your message.
This is a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. Please feel free to add this to our Feature Request forum: https://ideas.booking-wp-plugin.com/.
The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.
For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 144762 and your purchase code for Bookly Pro so we could look into this matter.
Many thanks,
Richel
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
hi i got an error when i tried to install this addon it says Fatal error: Cannot declare class PclZip, because the name is already in use in /public_html/wp-admin/includes/class-pclzip.php on line 190
Hi, we’ve received the ticket #144345 regarding this issue, I’m sending it to our technical engineers for investigation. I will provide you with further details in the ticket directly.
Regards,
Olya
Bookly Customer Support
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Suggestion Board |
Video Tutorials
how to I make sure that when 2 people book, the fee (I have the cart add on) gets doubled. RIght now, a person can go through the purchase process, select 2 in the drop down yet only get charged for the single person. If 2 people are coming we need the fee to double. Is this possible?
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #143624 and your admin panel access so we could look into this matter.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello, I found a problem ton install the extension, though I installed and configured Bookly pro first. The message I get is, in French,
L’archive n’a pas pu être installée. Aucune extension valide trouvée.
L’installation de l’extension a échoué.
txs for your help. Pauline
Hello Pauline,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #143183 and admin panel access so we could look into this matter.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi there, I have paid for two bookly addons and I can’t activate them due to my bookly pro version.
Could you help me with it? or could I get my money back
Hello,
Thanks for your message.
My colleague has replied to your email regarding this issue via Ticket #142847. Please check your inbox, spam, or junk folder.
About refunds, please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#how-do-i-request-a-refund and please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy.
Kindly scroll down to the middle of the page to find the “Click here to request a refund” green button: https://prnt.sc/sss8o4.
Many thanks,
Richel
Like us? Rate us!
Hi gh rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello, I have Bookly installed (Pro version) and would need a change from the word “employee” to a different expression such as “service provider”. The term “Employee” is displayed during the booking process on the frontend to specify the person providing certain services. However, the person providing services is not necessarily an employee. Who could help me with this?
Hello,
Thank you for your message.
You can change the title for Employee field in Appearance section: http://joxi.ru/MAjyz1oukKBX52
Let me know if it works for you.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
hello, i want the booking system add the wechat pay & alipay in the system,u will take this project?
Hello,
Thank you for your message.
Currently, such payment options are not supported. All payment options which are supported by Bookly can be found by following this link: https://support.booking-wp-plugin.com/hc/en-us/articles/212413769-Payment-Options
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi!
I would like to make each block have capacity for 10 people.
But when scheduling an appointment, each user can reserve a maximum of 2 people.
How do I achieve this?
For example, if I offer dance classes for a maximum of 10 people, but each user can attend with a partner or alone, it is not the idea that each user can reserve up to 10 places …
Thanks
Hello,
Thank you for your message.
I’m afraid such option is not supported. When you set up the capacity for the service, the drop-down option will display the number of people based on Maximum number in Service section. So if the maximum number if 10, the drop-down field will display 10.
You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
I accidently purchased this product twice.
Please cancel/refund the 2nd purchase.
I appreciate it.
Thank you.
Hello,
Thank you for your message.
Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Ask before buying.
1. If a person makes a reservation for 3 clients, can I know the name, telephone number and email of the 3 people?
2. If the above is not possible, is this extension compatible with Bookly Custom Fields (Add-on)?
3. Can I establish that each block will have a capacity of 4 people, and that 2 independent reservations be made, each with 2 people?
Thank you
Hello,
Thank you for your message.
You can use Notes field for collecting additional information about the participants. Even if you use Bookly Custom fields add-on, the system won’t create additional fields automatically based on the number of people your client chooses while booking an appointment. The system creates one appointment with a certain number of participants: http://joxi.ru/Vm6OaQxcv7xjM2
Let me know if you have any other questions.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Thank you, they did not answer point 3.
3. Can I establish that each block will have a capacity of 4 people, and that 2 independent reservations be made, each with 2 people?
Hello,
Thank you for your message.
The system creates one appointment when your customer books it via frontend form. And add new customers who book an appointment for the same date and time to the existing one.
Let me know if you have any other questions.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
I installed Bookly Group Booking, I can’t find the option where the customers specify the number of people during the booking. I don’t see it.
Hello,
Thank you for your message.
Please, make sure that you enable “Number of persons” field while adding the form on the page: http://joxi.ru/KAxvYzoTK6xEjm
Let me know if it works for you.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello, perfect! Thanks! Another question about, it’s possible to fix the max number of persons for each registration? Thanks in advance for your reply.
Hello,
Thank you for your message.
You just need to point the maximum number of participants in Capacity settings:http://joxi.ru/12MOeDYck7D69r
Let me know if I understood you correctly.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello, thanks for your reply, but i would know if is possible set the max number of persons that can add for each only booking
Hello,
Thank you for your message.
Not quite sure that understood you correctly. When you set up the capacity, it will be implemented for each time slot. If you mean that there should be general capacity for the service, I’m afraid such option is not supported.
Let me know if I understood you correctly.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello, thanks for your reply. Maybe i didn’t explain myself. I set the max capacity of the slot at 10 persons but i would that each person can book max for a two persons. Thanks
Hello,
Thank you for your message.
Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi,
No matter what capacity I enter after one booking is made, it doesn’t not allow any further bookings e.g. Capacity set to 10 people, booking for one person made, no further bookings allowed.
Can you help please?
Thanks!
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #136678 and admin panel access so we could look into this matter.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
