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Another strange issue I’m having: If there is more than 1 player on a page (for instance, a Woocommerce Shop page), the first time you click a Play button, it won’t play at all. But, after the first click, it will then allow the others to play. Any idea what this could be?
It’s almost as if you have to engage with the page (ie: click/scroll) before anything will work.
Hello. My Zoomplayer works great on desktop, but not on mobile or tablet. Embedded playlists and Woocommerce players only play the song until about the 1 minute mark, and then the audio cuts out. This happens on all songs, not just one song, and it only happens on mobile/tablet. How can I receive help with this issue? I am using the latest version of the plugin (6.90) and have support through CodeCanyon purchase.
it does not work
Suddenly all the audios that I had loaded on my page have stopped loading (there are more than 4000 audios that I had been loading for several months)
Fix this, all the customers who visit my page can’t hear what they are going to buy, it’s a disaster
Hey support, I have the zoomsound plugin on my WordPress and download tracks are on the wasabi server. Earlier it was working fine, but now it seems the download is broken, the tracks are being downloaded partially when the setting “Download Link links directly to file” is on.
Let me know how can I contact you privately so I can share my website access.
Also, can you check if the issue is present on your side too? (for cross-origin file)
Issue explained in this video
Zoomsound Setting for download tracks
ZoomIt, It’s been 3 days since I requested for a issue to check. Kindly check the issue and let me know if there anything you can do to resolve this.
I sent this support request 4 months ago, and followed it up repeatedly and have not received any response from you:
“I have set an audio file up using Amazon AWS private. It plays fine. However, the download option is not working. If clicked it attempts to download a very long file name:
I am looking for a media player that can list and play mp3 files from amazon s3 bucket/folder. Can ZoomIt do this or do you have another plugin that would?
Hello – i have been trying to get help with “Music Sharing Platform – for Wordpress / ZoomSounds Addon, BuddyPress integrated”
i purchased over a week ago – and its broken
you can see i left a comment, please help, i would prefer to have it working than ask for a refund.
had to uninstall as it kept crashing the page, not the site, but the page
It looks like the Amazon bucket feature only works for audio files placed in shortcode.
Can ZoomSounds upload audio to the Amazon bucket when I create a new WooCommerce product and attach a preview audio file and download audio file?
Also, no waveform shape is created. The product uses the default waveform.
Can you disable hover play for mobile? Works great for desktop but on mobiles the hover feature makes the players reset instead of pausing. Some code I can add to functions.php? Thank you for any help.
i want to add play button below product image like on this website :
with footer player too
Audio player shortcode works fine on chrome and firefox but not on safari desktop/ios. My configuration is set to autoplay=”on” and loop=”on”.
Is there anything I should do in the plugin parameters? Thank you in advance.
I just purchased the plugin but I can’t make heads or tails of this thing as there are no instructions as to where to even begin. Can you help please. Thank you.
hi my friend
i think your server is not working
purchase code : 3ddb8306-60ef-4769-8a2f-8d7989329fa7
with my purchase code i didn t activate your plugin
my pourchase code envato-themeforest
how can i activate your plugin with purchase code?
Yes, should work
I recently bought your ZoomSounds audio player, which is easy to use and looks good. I wanted to use the minimal skin on my website but the audio doesn’t play. If I choose any other skin in the configuration the audio plays. Only the minimal skin doesn’t work. I use WordPress version 6.2.2 and Elementor version 3.13.4. The theme I use is called Rife Pro version 2.4.16
Thanks for your help!
Fixed in 6.89
Hi a quick question, can Zoom Sounds play media files through a link to external storage like Amazon S3, etc? Or do I have to host the files in Wordpress Media pool.
Amazon s3 – yes – https://zoomthe.me/knowledge-base/zoomsounds-audio-player/?s=amazon+s3&ht-kb-search=1&lang=
self hosted through wordpress – yes
In 6.85 version of the plugin buttons “rev” and “frwd” don’t work. Neither does the “info” button.
Can you show me a link?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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