Support for YouTube Plugin – WordPress YouTube Gallery


Elfsight supports this item


This author's response time can be up to 1 business day.

Popular questions for this item

The plugin is not working properly. What should I do?

You can do the following steps:
  • Make sure that you use the latest version of the plugin. Otherwise, you have to update the plugin – your issue might be solved in the latest update.
  • Other plugins or theme, which you use on a website, can have javascript errors. It prevents plugin’s usage. In this case, please, make certain that there is no any javascript error. To do this you have to look through a developer console. You can find the instruction here: If you don’t have the experience in web development or just face some problems then feel free to ask us. We will check your issue and give you the desired solution.

If these steps won’t help, please, send us a link to your website, screenshot or description of the issue and our support team will immediately inspect it. You can reach us via email (

Can I use the plugin multiple times on a website?

Yes, you can use it unlimited times per page with different settings. Moreover, you are able to use the plugin as many times as you want on various pages of your website. Just don’t forget to insert the specified shortcode each time you customize your plugin.

Do you provide customization services for the plugin?

Our support doesn’t provide an additional customization of products. You can find a freelancer who will be able to help you on specialized websites (for example, on

If you need a feature, which is not presented in our plugin, then you’re welcome to make a request for it via email ( or comments on CodeCanyon item page. We’ll consider it for future updates.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy