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Hello, i just bought the plugin and the activation code does not working..what’s happening?
Please, try to activate the plugin in any browser other than Safari. If this doesn’t help, please, message us at firstname.lastname@example.org and provide us with temporary access to your website’s backend. We’ll be happy to look into this for you.
Hello, I just bought the plugin and activated it. But my youtube link is not working. It is saying…
“Unfortunately, an error occurred:
Option “channel” contents invalid channel or user url.”
I will submit a support ticket. I’m bummed.
Thank you for using Elfsight YouTube Gallery!
Yes, by all means, please, submit a ticket and provide us with the link to your YouTube source. We’ll be happy to check this issue for you.
can users of my site add thier youtube channel to buddpypress tabs with this plugin?
Thank you for your interest in Yottie!
Do you mean this buddypress tabs – https://ru.wordpress.org/plugins/buddypress-profile-tabs/ ?
Hi I am trying to create a gallery of trending videos in youtube how do i enter the correct “url” https://www.youtube.com/feed/trending?gl=NZ ??
Thank you for using Yottie!
Unfortunately, our plugin doesn’t support this kind of links as sources. It takes only channels, playlists or individual URLs. We’re very sorry for the inconvenience!
Hello! Great plugin, I have not bought it yet but I’ve tried it in the demo. Can they add advertising in the middle of the video? that is, that you can jump, equal to YouTube. It would be a great update, (it is the only thing that this plugin needs to be perfect).
The feature you suggest sounds very exciting, thank you for pointing us in this directions. We’re sure that lots of people will appreciate it, so we’ll definitely forward it to the development team to be considered for future updates.
If you have any other questions, just let us know.
I have been using your plugin for some time and it was working perfectly well until recently when I added Amazon native ads codes on my theme and the videos stoped displaying immediately, I am using Amazon ads code on all my sites with the same Elegant Extra theme and they all work perfectly, but on this site with your plugin, the ads worked well but your plugin no longer display videos as soon as I add the Amazon native codes.
Today i downloaded Ads Inserter, to see if that will solve the issue but the same thing happened, as soon as i added amazon code and activated it, all the videos on my site stopped displaying and when i deactivated the plugin or remove the ads code on the theme the videos start showing very well again.
I really need to solve this issue. Amazon is the only way I display ads on my sites and I cant do without it. i really don’t understand the reason why your plugin is not working when amazon code is added.
Please i need your help
This issue sounds like a local conflict, and we’ll be happy to help you fix it. Please, message us at email@example.com and provide us with temporary access to your website’s backend. We’ll be happy to fix this for you.
Thank you very much for your reply, I really do appreciate it. this issue has been giving me headaches, i hope it solved as soon as possible, Both Amazon and your plugin are very important to my site and i don’t want to do without the other.
i just sent you the details you requested
Thank you for being with us! We’ll look into the issue as soon as we possibly can.
Hello Elfsight Team
I am still waiting for you guys to give me feedback on the issue I reported, I hope you guys can help me resolve this before the end of this week
Unfortunately, this is a case of an issue caused by third-party code. We’ve checked, and this is not an issue with the plugin that we can fix for you. We’ve explained this in another email.
Please, accept our apologies for the inconvenience.
hi, I have a question. I have noticed in your demo if i set for example (columns x rows) 4×3 = 12 in normal view, then add brakepoint of 1×3 on mobile narrow screen, which will add 3 new items on next swipe, then if i rotate mobile back to normal view, I will have 3 items in that container while other containers will have 12 items.
so I will end up with 12 items first container, 12 items second container, 3 items third container. (which means third container isnt full any more). Is this intended?
Thank you for your interest in Elfsight YouTube Gallery!
We have a fix for this issue, but we haven’t released an update with it yet, and at the moment we’re implementing it for our customers on the individual basis. So if you purchase the plugin, we’ll be happy to do the same for you.
how do you fix this since after resize there will always be uneven amount of boxes?
What we expect to do is upload more videos and reconstruct the views.
I want to purchase this, but worried as no updates for 6 months, if this is a end of the product line plugin, and things wont work, await reassurance
This is by no means the end, the plugin is very functional, and it’s working fine, and we intend to keep it that way. There will be other updates coming up, eventually, so you can go ahead and purchase, Yottie is definitely not something we’ve give up on!
Feedback: It would be grateful if we can add subtitles from wp media gallery sources.
Thank you for using Yottie and for reaching out with your feedback!
This option sounds very promising, and we’ll make sure to forward it to the development team to be considered for future updates. Thank you!
I already purchase the plugin and it’s not working, a raise the ticket and no one is answering.
Please, accept our apologies for the issues and for the delay in getting back to you! We’ve been out of office for the state holidays in our part of the world, and now we’re back and we’ll look at the plugin on your website as soon as possible and get back to you in your ticket with the solution.
Thank you for your patience and understanding.
There was no response on my question per email, pls let my know if there are any news on ticket 6227:
- youtube is not working on MacBook Safari browser v 11.1 (with default settings, no addons, macOS 10.13.4, retina) and on Samsung default browser (here maybe Adblock caused this issue, but anyway maybe you could fix it also…)
I’ve tried to change theme to default but all looks the same. In FireFox and on iMac YT works correctly…
Please, accept our apologies for the delay in getting back to you! Our development team is working on your case right now, but some things take a longer time than usual. We apologize for the delay, and we’ll get back to you in your ticket as soon as we have any news.
The issue is fixed. Thank’s!
It’s great to know that! Should any other questions come up, please, don’t hesitate to contact us, we’ll be happy to help.
I follow all the instruction from your email link, and totally it did not works, https://i.snag.gy/npQOyW.jpg I want it to refund.
Thank you for choosing Elfsight YouTube Gallery!
We’re very sorry to know that you’re having issues with the plugin, and we assure you that we’ll be happy to fix them for you. Please, start a conversation at our Support Center at https://elfsight.ticksy.com or message us at firstname.lastname@example.org and provide us with the direct link to the page with the plugin. We’ll look into this for you ASAP.
Absolutely fantastic plugin team.
However just wondering, wondering if there is an option, currently i have it set up with 2 columns and 6 rows, set as vertical and as arrows and pagination activated, however when you get to the bottom and click page 2, you see the bottom of content to page 2, is there a way to make it scroll back to the begining of the content for each pagination, because you have to keep scrolling up when you select each page and its slightly annoying
Thank you for using Elfsight YouTube Gallery and for your great feedback!
We have a kind of solution that might just work for you. Could you please message us at email@example.com or start a conversation at https://elfsight.ticksy.com? No promises, but we’ll be happy to see if we can implement it for you.
Hello, I bought the plugin and there’s a bug. The popup window pops up on the side
I also sent you a support email .. waiting for an answer. Thanks
The support came back to me and fixed the problem. Thank you very much for the quick response and professionalism
We’re very glad that we were able to fix this issue for you, and that you’re enjoying the pluigin now If any other questions come up, let us know right away, we’ll be happy to help!
Hi when you look at a playlist on you tube there is a image that is sort of like the featured image to the left of screen then the videos in the playlist are to the right Is it possible to assin that image on the left as the fetured image of a post. I wonder if that makes sense?
Unfortunately, you’ve lost us with this question. Could you please provide us with a screenshot of what you need to achieve?
I think someone has already invented the wheel https://codecanyon.net/item/yoututbe-playlist-app/7847621?s_rank=14
this is the sort of thing I wanted but instead of it connecting to youtube direct it would connect to my wordpress site
Would it be an option for you to message us at firstname.lastname@example.org and provide more additional information concerning which exactly feature of this plugin you’d like to see in Yottie?
really its easy create an app that directly integrates with with a section on ones wordpress that would be displaying chosen playlists. The app on the phone would then display said playlists so the phone user can play them
Can you be sure to make the plugin gdpr compliant?
GDPR stands for General Data Protection Regulation and it is a new data protection law in the EU, which comes into force in May 2018. The GDPR provides much stronger rules than existing laws and is much more restrictive than the “EU cookie law.” The penalty for non compliance can be up to € 20 million, or in the case of an undertaking, up to 4% of the total worldwide annual turnover of the preceding financial year, whichever is higher.
can you have multiple yottie galleries in same page? ty
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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