1200 comments found.
Hi,
Does your extended license allow installation on unlimited sites?
Thanks!
Hey there,
Unfortunately not. Envato licensing doesn’t allow us to have license for unlimited websites. Extended license is meant for websites you build with our plugin and sell to clients.
Have a nice day!
Hello friends, is there a reason CSS comments would not be saving when using the CSS editor? No caching plugins are running on the site, and we’ve made sure the syntax for comments are correct, but for some reason when you save (or even when switching tabs between global and a single page) the comment disappears. Thanks very much!
Hey there,
So currently our plugin doesn’t allow users to write their own comments as it automatically generates the comments based on selection of elements. Sorry about that, we’ll try to add it in some of next updates!
Have a nice day!
That would be amazing, thanks! As the number of changes grow over time, it’s critical to be able to add more detail for future reference. Love the plugin, have purchased a few times across two accounts now 
Super glad to hear that ! Thank you so much!
hi! How to remove the panel in the backend, which is shown on all product or order pages.
Hey there,
Can you create ticket here and send a screenshot and website URL so we can get better understanding of what you’re trying to achieve?
Thanks!
Hi David,
have the developers solved the problem. I will be very happy if they could. I will buy the plugin if it works perfectly.
Hey there,
I have replied you to ticket today. We’re working on providing a fix for your issue. As soon as I hear more from them I’ll let you know immediately!
Hi, can you unlink montepego2022.chrisdeboer.net please?
Hi,
We have unlinked the license. Have a nice day!
Can you please unlink plaques.guru?
Hey there!
I can’t find your domain linked to any license. Have you typed it correctly?
Thanks!
Hi, can you unlink gplpress.dev pls?
Sure thing! We have unlinked the license.
Have a nice day!
sidebar container is invisible . There may be a problem with YellowPencil
Hey there,
It could be you have hidden it with our plugin. Can you create a ticket here and we’ll take a look and help you out?
Thanks!
Before I buy, I want to try editing the sidebar, in the Woodmart Theme. The sidebar disappears when I launch yellow pencil. I cannot figure how to check/edit the sidebar?
Can you create a ticket here and we’ll take a look and help you out?
I have opened a ticket and attached snapshots and provided site admin credentials
Thanks! We’re going to respond as soon as possible!
Can you please help?
Our devs are looking into this
Hi, I am still waiting..I hope my question was not forgotten!
Hey there, you are not forgotten . We have replied yesterday to you.
For sake of communication, can we keep the communication on Ticksy? Thanks!
Hi David,
have the developers solved the problem??? I will be very happy if they could. I will buy the plugin if it works perfectly.
Hey there, I’ve replied to your ticket.
Hi,
Can you unlink my license winkb.net please
Sure thing! We have unlinked the license.
Have a nice day!
Hello Wasp, please unlink my license alamobvi.com
We have unlinked the license. Have a nice day!
Hello guys, any updates coming, it’s a great tool, but I’m not really seeing any evolution in some time. Whereas other tools are, hope you have some big plans for 2023.
Right now I removed it as Code Snippets does everything I needs for now and this tool seems to conflict with many other tools and with the lack control over capabilities.
It’s just one more thing that gets in the way of design, plus it seems to conflict with some themes and Elementor.
Not to say Elementor is the best tool either, everything has it’s trade off.
Thanks again and all the best.
Hey there!
Code Snippets are fine if you know how to write CSS . Our plugin is intended for users that don’t have CSS knowledge but want to style their websites.
As for Elementor – there are no known issues. What kind of issues are you experiencing?
Thanks!
Agreed, just to be clear, we still love your tool, it has it’s place, but it’s failing in usability at this time.
No real evolution as it will not load on many theme pages we tried. Try a sample theme called Wood Mart and you will see it can’t load the side menus at all, thus we are forced to control css by hand, that is just as one test case.
Plus again where is the change, that seems to be largely stalled and has been for some time. Please advise and thank you again.
I totally understand. I’m glad you like it .
We’re going to test with Elementor and Wood Mart to find any bugs.
Have a nice weekend!
The editor only opens on the home page, on the subpages only a white page opens.
Hey there, can you create a ticket here and we’ll debug that.
Have a nice day!
can this plugin change the content texts in the front-end, for example the name of menu, the main title, I mean any text on the front-end?
Hey there,
Unfortunately it can’t. It can only style the look of the website, but it can’t change the content in such way.
Best regards!
Hello Wasp, please unlink my license
Hey there Feras,
What’s your domain URL?
When can we expect a Patch to solve this huge Problem: Linux.BackDoor.WordPressExploit.1 ? Or are only older Versions affected?
Hey there,
This has been an issue with older plugin versions and has been fixed. Latest plugin version doesn’t have security issues.
Have a nice weekend!
Hello i have a licens which is on a domain which is no longer active. I want to activate the license on the new domain but i cant because i did not deactivate it before could you please help me
Hey there,
You can send us domain URL where the license was active so we can deactivate it.
teknik123.se
I have unlinked the license. Have a nice day!
Thank you. You too!
You’re welcome
Hi, i just realised that my licence for this was left on a client test website that was not unlinked nor the website is running. Could you please help and unlink it as i finally need it for me? thank you
Yeah sure! Can you send me the domain URL it was on?
zero-carbon2030.org
All done!
Hello WaspThemes_Support, does the current version support the current version of Oxygen Builder 4.+? Thanks!
Hey there,
Yes, it’s compatible with current version.
Have a nice day!
Hello. I have buy the phlox pro theme that comes with a full licensy of your plugin but I recieve the follow message in wordpress dashboard. (New updates are available for YellowPencil! Please activate your copy to receive automatic updates. Activate now!) Why I recieved this message? I must buy a licensy for you?
Hey there,
No, you don’t have to buy license. Theme authors need to update the plugin within a theme so you can update it.
Please contact them and ask them to update the plugin they bundle with their theme.
