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Hi! I see a few reports about the Cannot read property 'save' issue. Are there updates or tips on what can cause this problem?
Cannot read property 'save'
Hello, Can you please drop us a message via profile contact form and share the temporary login details with us, so that the issue can be checked further.
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Can you let us know when the update to solve the various problems with WP 5.3 will be published? It’s been several days now for a compatibility update that should have been ready in advance…
Hello, The update is in final phase of testing and we are planning to release it by this week.
Hi WPBakery team! When you edit some elements and you switch to the “Text” editor mode, the code is formatted with p tags before and after shortcode (everything is fine with “Visual” editor mode), ex:
Hello, When we try following the steps depicted in the video we are unable to replicate it at our end. Can you please check if you are able to replicate it on our online demo: https://vc.wpbakery.com/try/ and share the exact steps that we can follow to do so?
Hi, please check this video taken from your test site, stay on Text mode and edit some elements (this issue was notified by customers we are not only the one and it’s pretty easy to replicate): http://undsgn.d.pr/PYz9aF/2SHwYbNo
Hello, Thanks for sharing. We will investigate it further.
Hi and thank you for confirm, waiting for news…
Hi, any news on this? It’s about 1 month…
Hi and thank you fo the big update!
We are in particular exploring the Gutenberg module, but we are not sure to understand how it should work. At the moment it seems to still have some bugs:
• if we type some text we aren’t able to edit it after inserting it into the page;
• we always receive an error message when we try to enter some content and there’s no way to add images to the media library.
Here is a video to clarify, taken from a brand new installation with nothing but Visual Composer, Gutenberg and TwentySeventeem installed: https://undsgn.d.pr/89OU78
Thank you in advance
Hello, Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Hi, you should provide support for what is evident, we are not reporting an issue with some specific installations/themes, we are reporting an issue you have in your last version tested on about 5-6 different servers. Anyway we are going to renew our support. Just another bad move from WPBakery.
Hi, did any anyone noted that from time to time the Role Manager settings reset to default settings?
Hello, We have got a few reports about such an issue in past. However we are not able to exactly identify the pattern for replicating the issue. If you can share the steps to replicate it, we will be able to investigate it further. We also have the function: vc_set_default_editor_post_types: https://wpbakery.atlassian.net/wiki/spaces/VC/pages/524296/vc+set+default+editor+post+types which can be used to set the default post types for the editor.
Hi! With WordPress 5.6, the “WPBakery Page Builder” button in the Gutenberg editor is missing: https://undsgn.d.pr/zQBIv2 This is how it was with WordPress 5.5: https://undsgn.d.pr/iUOgtg Tested with original WPBakery Page Builder and TwentyTwenty theme.We would be grateful if you could take this observation to the developers for a quick fix.
Hello, Thanks for sharing. The issue has been added onto our bug-fix list.
Hi, the VC Custom Templates preview is broken (WordPress 5.9.1 + TwentyTwo Theme + WPBakery Page Builder), please check this screencast: https://undsgn.d.pr/KZZvHM
Uncaught TypeError: Cannot read properties of undefined (reading 'Constructor')
Uncaught TypeError: Cannot read properties of undefined (reading 'prototype')
Hello, Thanks for sharing. We are able to replicate the issue and has added it onto the bug fix list.
Hi! I find this proposal and solution proposed by WPExplorer particularly interesting for theme authors and compatibility (once you have selected a Post Type you could automatically exclude Gutenberg). Do you have any updates on this? https://codecanyon.net/comments/20799377
Hi, Unfortunately, we do not have an update on it at present. However, we already have it on our list to add a hook/filter to allow disabling the Gutenberg editor via theme.
Hi and thank you for feedback! Do you plan to publish an update before Gutenberg release?
Hi, We are planning to release an update soon. However, it might not be before the WordPress 5.0 release.
Hi and thank you for feedback! Are you aware that the “Disable Gutenberg” is working only with the Gutenberg plugin and not with the WP 5.0 Beta? With the new expected WordPress version this even doesn’t appear (they changed the name of functions): https://undsgn.d.pr/GtqZvD
Hi, Yes, we have received a report regarding this issue and it is added to be fixed in the upcoming release. Also, the development is checking if any update can be released prior to the WordPress update.
Hi and thank you for the update! Yes I think that a small update of VC is almost necessary (since in any case it is also postponing the release of WP 5.0). Please evaluate to insert also the option proposed by WP Explorer, his little hook would guarantee to solve many problems with themes users (https://codecanyon.net/comments/20799377).
Hi! We verified problems with PHP 7.2, at the time you insert some modules, the shortcodes are added but not displayed in the Page Builder. Have you had some reports or have you had a chance to test. Tests carried out with Twenty Seventeen and only WP Backery Page Builder active.
Hello, Yes, we have received reports of some compatibility issues with PHP 7.2 and our development team is investigating it further to fix it in an update.
OK, take care it’s now the official suggested version https://wordpress.org/about/requirements/
Hi, any update on this? It’s about 1 month…
Hi, on the frontend builder is not possible to set a link (when you hit the set link you exist the page and it’s also not possible to close the window), please check this screencast taken from your live demo: https://undsgn.d.pr/GYdUrH
Hello, We are aware of this bug in our recent updates with the link field and frontend editor and it will be fixed in the upcoming release. A temporary work-around at present is to add the link via backend editor which does not have such an issue.
Hi, when is expected a release compatible with PHP 7.3? This is also the official suggested WordPress version and too many users are requesting: https://wordpress.org/about/requirements/
Hello, We are planning to release a compatibility update soon. It is currently in early stages of development.
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