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Hi there! I am trying to include a list within an accordion, and it strips out all the list markup. Why can’t I use all the features of a text block within the accordion?
Hello, Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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does version 6.0.3 only works with PHP Version 7.2 and more?
what about the versions 5.5 and 5.6?
Hello, Yes, the 6.0.3 version works fine with PHP 7.2. Unfortunately, we have not tested it with older versions, but it will also work fine with PHP 5.6.
This is a heck of a long time to leave all your customers hanging with broken websites. Do you have an ETA of when you will be fixing the bugs in your last release? And please, don’t tell me to buy support – this is a wide-spread issue that affects anyone who updated to 6.0.3 and should be fixed asap!
Hello, We are working on an update and planning to release it by next week.
My support expired, after Updating my WPBakery Visual Composer plugin, i am unable to update my existing content. Its keeping on updating…..............
Hello, If you can renew the support tenure and open a support ticket via our support portal, our support team will be able to investigate the issue further at your end.
Here is the fix for Grid filters
I have confirmed there is indeed an issue with the grid filters not working. Simply open the file at js_composer/include/templates/shortcodes/vc_basic_grid_filter.php and change the last line from:
I hope this helps others as I see various people complaining here in the comments.
This is a simple mistake on the devs end, so cut them some slack. The reason the echo is needed is because vc_get_template uses ob_start and ob_get_clean (incase a dev is reading this).
Great updates on the plugin, congrats guys on the latest versions!
Hello, Thanks for sharing. We are planning to fix this in the upcoming release.
Please send me the version of the plug-in 6.0.2
I can’t write about it in your support that to pay another 200 bucks, I just wanted to get the previous version of the plugin. The latest version breaks my site.
Hello, Please drop us a message via our profile contact form, so that we can share a ink to the previous version.
Hello, Could you please check my support that i created 2 days ago
Ticket number: #79586
Hello, The reply was sent two days back. In-case you had not received it, please check your email spam folder as sometimes the reply can land there. If you have an alternate email id, then share it with us, so that we can also forward it there.
Hello, I checked it does not exist, Even when i click on my created ticket, it is not clickable and i can not see anything.
Hello, In that case, as requested previously, please share your alternate email id with us, so that we can forward the reply there.
Hi, There are some issues with the last version (6.0.3), is it possible to downgrade to the 6.0.2 with my Theme licence (Coaching by ThimPress) ? It’s not possible to create a support ticket actually.
Thanks a lot
Hello, If you received the plugin with the theme, then you can obtain the 6.0.2 version from the theme author.
Version 6.0.2 has a huge BUG: When using a custom heading element, the title/text is replaced with “This is custom heading element” when saving the page! This happens randomly and is annoying as my content/titles get lost!! This especially happens when using html in the field, in my case using the FONT COLOR or STRONG tags. I can only get it done when entering the html in text view in classic mode and saving the page when the VC view is not active..
Hello, Please update the plugin at your end to the latest version which is 6.0.3.
Is it possible to make columns/row a slider. For example I have 3 columns in a row and I want these 3 columns to be a slider with navigation etc? If not is there any extension that can do the same?
Hello, We have image gallery element which has a slider. You can add one element in each of the columns.
Hello Rohan, I couldn’t find the image gallery element in wpbakery. Is there any documentation or link to purchase?
Hello, You can find the image gallery element under add elements -> all -> image gallery. It’s documentation can be checked here: https://kb.wpbakery.com/docs/learning-more/content-elements#ContentElements-ImageGallery
Version 6.0.3 is broken with Wordpress 5.2.1, pop up window to edit boxes is blank and no longer working. please fix or provide instructions how to downgrade.
Hello, We are currently working on fixing the bugs in 6.0.3 and it will be fixed in the upcoming release. If you are looking for an older version, then please drop us a message via profile contact form and we will be able to share it with you.
I second this: zminer1: Version 6.0.3 is broken with Wordpress 5.2.1, pop up window to edit boxes is blank and no longer working. please fix or provide instructions how to downgrade.
I downgraded to fix.
Hello, We are currently working on fixing the bugs in 6.0.3 and it will be fixed in the upcoming release.
Hi! I see a few reports about the Cannot read property 'save' issue. Are there updates or tips on what can cause this problem?
Cannot read property 'save'
Hello, Can you please drop us a message via profile contact form and share the temporary login details with us, so that the issue can be checked further.
Hi! Any ETA for the next version? There are pages of users reporting same important issues with 6.0.3 still waiting from more than 1 week
Hello, We are planning to it by next week.
Thank you, please, report also this to your team if possible: https://prnt.sc/o1q58q
I have 4 licenses from you, and every time the updates on the 4 sites are impossible to make
It’s really painful
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Hello, I do not have support, I bought your plugins between 2015 and 2017. And I have this problem on the 4 websites.
hi there, is there a way we can choose our own colour for tour function?
i see there is some colour options, but i want a custom colour code myself
// vc_row[vc_tta_tour color="peacoc" //
Hello, This can be achieved by overridding the existing color using by using custom CSS code.
can you pls advise the css code pls?
Version 6.0.3 is absolute trash. fix it
Hello, We are planning to release an update by next week.
Version 6.0.3 broke content on our site as well, awaiting a fix.
Just a heads up in VC 6.0.3 the image element does not work properly due to improper case in require statement on line 96 of the file wp-content/plugins/js_composer/include/autoload/vc-image-filters.php. The require_once line should have the following case “PHP-Instagram-effects” instead of “php-instagram-effects” in the file path or the casing on the folders themselves need to be changed to lowercase to work properly.
Hello, We are aware of this bug and it will be fixed in the upcoming release. Please stay tuned to the update.
Hi, our ihover effects are not working on PC or laptop. Only mobile devices and tablets. I contacted Brainstorm Force and they said that I must downgrade to version 5.7. Please assist
Hello, The iHover is not a standard feature of page builder. It is most likely added by a third party add-on at your end.
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