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Discussion on WP WhatsApp Button - Premium WhatsApp Button Plugin for WordPress

Discussion on WP WhatsApp Button - Premium WhatsApp Button Plugin for WordPress

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67 comments found.

Hi, with this App, is it possible to manage multiple languages? We have a site in Italian and English. We need to put a sentence on the button: do you need help ?. Is it possible to have it in both Italian and English? Thank you

We tried but we couldn’t

We need assistance, can you give us a hand?

Hi there,

We are extremely sorry for the inconvenience caused.

Could you please share your issues at our private contact wp@access-keys.com We will look into your matter and reply to you as soon as possible.

Thanks!

Hello!

In Germany, users first have to accept the privacy settings. If the webmaster does not make sure that he has first accepted the privacy settings and starts the chat (and thus transmits data to Meta), he will be sued. Here is how others solved the problem: https://logomania.info/dozenten/hartmut-zueckner/#gref

On this page on the very bottom you can see that there is a checkbox below the WhatsApp button. The visitor needs to click it first to accept the privacy terms. Does your button offer the same?

Thanks!

Hi there,

Thanks for writing in,

We are really sorry to inform you that this feature is not currently available. However, you have sent this request to our developer and if feasible we will add this feature in the near future updates. If you have any additional questions, please let us know.

Thanks!

Hi. Is it possible to get the Whatsapp window when on desktop and using the Whatsapp App to open it in a new window, not the same window. as the site. This is only an issue on desktop.

Hi there,

Thank you for writing in.

Could you please clarify more on this matter? So that we can help you.

Thanks!

Thanks for the reply. When on Desktop – when you click on the Whatsapp button the website visitor is taken to https://api.whatsapp.com/send?phone=+... in the same tab as my website. This means that they are no longer on my website and it is difficult for them to get back to it if they are not sure which website it is.

It would be much better if the URL: https://api.whatsapp.com/send?phone=+... was opened in a new tab/window so that the person was still on our website.

Basically open as -> target=”_blank”

I hope that explains it more.

P.s. this isn’t a problem on mobile as it opens the app on mobile and your browser is still on the website.

Hi there,

Thank you for writing back. https://prnt.sc/20vjs6b Please visit the screenshot below and follow the process.

You can see anchor tag there, please add target=”_blank” attribute.

Thanks!

I just purchased and installed this plug-in and am testing it. I am getting a “this link is not correct” error. When I entered the country code for my number it shows the flag, but when I save it, the flag is gone… I’m assuming this is what is causeing the problem?

Disregard… I see you enter the country code and the flag will appear

Hi there,

Glad to hear that you have figured it out.

Please do contact us if you have any additional questions.

Thanks!

Hello I installed the plugin but it does not work for me on cell phones, I need help

check it on my site  www.a-hemo.cl

Gracias Ricardo

Hi there,

Thank you for writing in.

We need a little more information to understand what’s going on. If possible could you please provide us with temporary login details of your site’s backend? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details. Please reply to us via the ‘Private Contact’ option below.


Documentation   Private Contact

Thanks!

Hi. Are you designing for a new Facebook application called Signal?

Hi there,

Thank you for writing in,

Would you please elaborate on this matter? We will then let you know the possible answers.

Thanks!

Hi there,

Thank you for writing back.

We have not make any plans on this but we will surely talk to our developers and see if there is any possibilities for this application. Thank you for the feedback.

Thanks!

Hey There, We are using other WhatsApp Chat Plugin as of now, Our main purpose is to get product or page URL from where or on which page use has a query.

So we basically get this, Hey there we have a query for [njwa_page_title] – [njwa_page_url]

Is this possible?

Thanks :)

Hi there,

Thank you for writing in.

Could you please explain on your matter more clearly so that we can help you with a proper solution.

Thanks!

Hi there, I would like to buy the tchat without plugin. To use on a simple website without WordPress ? Thanks

Hi there,

Thank you for writing in,

Would you please elaborate on this matter? We will then let you know the possible answers.

Thanks!

I want whatsapp chats and photos saved in word press – is it possible – with any additional plugins or yours?

Hi there,

Thank you for writing in.

Currently our plugin do not matches the requirement that you are mentioning. Please do let us know if you have any additional questions.

Thanks!

Llevo dias, horas, instalando es pluging en mi sitio y NO FUNCIONA, ya esta activado pero al hacer cambios de color, Template Layout y otros, no se ven actualizados mi sitio web. Lo instale sobre un template llamado starbella (de envato) en wordpress. Me parece muy malo, pesimo, este pluging… no deberia dar tanto dolor de cabeza la instalacion. Si alguien me puede ayudar le agradezco.

Hi there,

Thanks for writing in,

We’d love to help you out with this! That definitely shouldn’t be happening, and it isn’t something we’ve heard of before! We need a little more information to understand what’s going on. If possible could you please provide us temporary login detail of your site’s backend? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details. Please reply to us via the ‘Private Contact’ option below.


Documentation   Private Contact

Thanks!

Hello team, does it help to make whatsapp calls?

Hi there,

Thanks for writing in,

We are really sorry to inform you that this feature is not available.

Thanks!

the demo is refusing connection to the whats app api. do you have another way of testing?

Hi there,

Thanks for writing in,

We will fix the demo as soon as possible and let you know.

Thanks!

Hello, Does the customer need to have whatsapp installed, or not ?

Hi there,

Thank you for writing in,

Yes the customer needs to have whats app to communicate using the what’s app button plugin.

Regards!

Hi, nice plugin, congrats! :) Does it store the contact in the platform, like a mini CRM? Tks! ;)

Hi ther,

Thank you for writing in,

Currently the plugin does not have such feature to support in the mini CRM.

Regards!

hello recently I had been provided with a code to open in another tab of your whatsapp plugin, but I caused conflicts since in mobile navigation I opened it in another tab and not in whatsapp of the mobile, remove it and leave the original code, the problem now is in apple’s safari browser and on iphone and mac devices opens me the page of the installer of whatsapp and not the code to enter the conversation, only happens in those because in windows and android, (chrome) is perfect hope and can help me with that.

Hi there,

Thanks for writing in,

We’d love to help you out with this! We need a little more information to understand what’s going on. Could you please provide us with the URL of your site? We will check and let you know the details.

Thanks!

Hello, good afternoon, I want to know if you can make the WhatsApp button configure so that when you click on it, there will be another window and not the same one.

Hi there,

Thanks for writing in,

We’d love to help you out with this! We need a little more information to understand what’s going on. Could you please provide us with the URL of your site? We will check and let you know the details.

Thanks!

Hello, what I need is the way for your plugin to open the window in another tab and not in the same

Hi there,

Thanks for writing back,

Yes, we understood your query. We will have to a slight change in the code for which we will need your site’s backend. If possible could you please provide us temporary login detail of your site’s backend? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details. Please reply to us via the ‘Private Contact’ option below.


Documentation   Private Contact

Thanks!

Hi, I am looking for this. Once users click the chat and fill in two info (name & phone), it directs them to a new whatsapp group with group name (phonelast 4 digits | Company Name). Then the customer can talk directly with the agents inside. Everytime new users click, new group is created. If your plugin works in this way too?

Hi there,

Thanks for writing in,

We are really sorry to inform you that this feature is not currently available. However, you have sent this request to our developer and if feasible we will add this feature in the near future updates. If you have any additional questions, please let us know.

Thanks!

Hi,i just purchased the plugin,my whatsapp was not efficient when i enter my phone in the User Detail,my number is from China and the plugin set US as default even i put the country code +86,please let me know how to fix this,thanks!

Hi there,

Thanks for writing in,

We’d love to help you out with this! That definitely shouldn’t be happening, and it isn’t something we’ve heard of before! We need a little more information to understand what’s going on. If possible could you please provide us temporary login detail of your site’s backend? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details. Please reply to us via the ‘Private Contact’ option below.


Documentation   Private Contact

Thanks!

hello good afternoon I need help since I have a license with your WhatsApp link, and I need to know or how to do that when I click on the page already live in the button it will open in another loan, I must add that I like your link only is that what i need to know how to do it, thanks

Hi there,

Thanks for writing in,

We are really sorry to say that we were unable to understand your query? Would you please explain this in detail? We will check and let you know the details.

Thanks!

Hi, how do i set a pre defined text or message that will be sent to me when a user click on the whatsapp button and send. I wish to set a message like “Hey I wish to inquire about the product xxx” when user click the button.

Hi there,

Thanks for writing in,

We are really sorry to inform you that this feature is not available currently. If you have any other questions, please let us know.

Thanks!

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