webxmedia supports this item


38 comments found.

Hi, I bought your plugin I am on multisite wordpress. I had the non paid version installed. I’m trying to ban people on one of the sites.

1.) Uninstalled not paid version 2.) Installed new version and it seems like all the settings were still there 3.) When I go to settings I can’t see any graphs or anything. It does lock the people out but purpose was to do IP Ban’s not sure if it is working. I don’t see anyone banned on list when I ban someone. Please help?

Hi pbrownell, thanks for your message and for purchasing my plugin. The graphs we’re only introduced to the paid version so when installing the paid version you won’t see any graph data for a few days whilst it collects data. The IP addresses you will need to manually enter in the ban ip table. Currently you will need to ban a user and also ban their ip address separately, this is because in shared environment obviously multiple users could share the same ip address. The next release which is due out very shortly allows you to ban the ip address at the same time as banning the user to make things a little quicker and easier for you. Let me know if that’s not clear, or if you need any further help. More than happy to support you to ensure we get it working to your needs. Regards, Matt.

alright well i’ve already banned a few people. I’m hoping it kicks in. thanks for your reply i will get back to you. What about hardware banning? i notice you have that feature or it seems you do at least.

HI, can you please clarify what you mean by “What about hardware banning?” does this refer to banning by device type, i.e a specific agent type of a mobile?. If you can advise that would be great.

It doesn’t seem like the ip ban feature works. Like the notifications and redirects dont work either when someone is banned.

Hi, I think it would best if I could take a look at your website as it seems like there may be a conflict with another plugin or code. If happy to let me, can I ask you to contact me at support@webxmedia.co.uk. Thank you.

Heres an issue. If ultimate ban is activated Visual Composer stops working. Still no updates in the dashboard as far as stats go.

HI pbrownell I’m just looking into the items you’ve reported today and will post a reply shortly.

HI pbrownell, can you please confirm the version of WordPress you have installed and which theme, along with the version of the Ban user plugin and finally which version of Visual Composer are you using. I’ve tested the latest Visual Composer (5.4.2) with the latest release of WordPress (4.8.3.) with version 1.4.8 of the ban user plugin and composer appears to work fine. to make things a little easier for you, do you want to email me at support@webxmedia.co.uk. I’m happy to take a look at your website if you can provide me with access (if so please send details to my email address). Thank you

I use Ultimate Member, and will have many thousands of registered users. I will start receiving periodic blacklists of users that need to be banned by email address.

1) Can WP Ultimate BAN Users do this by email address? (I won’t be given usernames) 2) Can WP Ultimate BAN Users accept a file input for the list of users to ban? (it’s too much work for the admin to manually edit each user account to ban them)

Thank you very much

Hi wwwcre8r, many thanks for your question. I can confirm that yes it does allow you to ban users by their email address. But this is a manual process, so you’d need to add each email one at a time. I like your suggestion about using an import method for bulk banning users so I’m going to investigate that further and look to introduce in a future release. Once released I will let you know. thanks again for your question, anything else please just ask.

I purchased a license, I’m going to test this out and we’ll manually ban users for now. I’m very much looking forward to being able to upload (or paste) a list of banned email addresses into the plugin at some point, when you have that feature ready. Thank you very much!

Just banned a user (testing this plugin), tried logging in as this user, and while I do see the message that I was banned – I also now see a PHP error on the page.

Warning: in_array() expects parameter 2 to be array, null given in /wp-content/plugins/ultimate-ban-users/include/functions.php on line 257

Note that I am running Ultimate Member Version 1.3.88

Hi wwwcre8r, thanks for your messages and sorry to see you have an error showing. I’m going to take a look at this with the version of UM you’re running but suspect it’s probably a PHP version difference. Are you running PHP 7? I’ll get this resolved asap for you.

Also, if you can email me at support@webxmedia.co.uk I will send you an early preview of the next release so you can test the bulk ban option that I’m developing. Cheers.

Done, I’ve sent you a detailed email – many thanks!

Hi, i got some presale question, i want to create a blacklist/userbanned database which only registered user can see. this database can be search either from nama, email, id number, phone no. etc. if one of the keyword exist in the database, the warning would appear. “this <name> have been blacklisted> something like that.

is it possible to accomplish this situation using your plugin?

HI Fyzxie, thanks for your enquiry! The plugin focuses on controlling access to the site, so preventing banned users from logging into their wordpress backoffice functions. As well as sending warning messages etc to users. It doesn’t at present allow you to use this control to limit access to specific functions, neither does it allow you to search the data for the purposes of using the response for some secondary purpose. So unless I’ve missed understood your question, no I don’t believe it will do what you need it to. If I’ve got this confused or you want to expand on the scope a little more I’d be happy to consider this for a future release. Regards, Matt.

hi, we just bought the plugin and it seems to work fine with ultimate member. however, we have 2 questions/requests if you please; 1) is there a way to choose more than one role to give them ability to ban. i.e. we have users who will act as moderators and we don’t want to give them full admin privileges but the ability to ban. 2) is there a way to have the ban command to appear on the frontend for these “moderators”?

Hi mohammedsinan, many thanks for purchasing my plugin. Also thanks for the question. The next release of the plugin allows you to assign multiple roles to the ban function, as well as controlling which roles they are permitted to ban. I’m hoping to have this ready at some point this month, so will advise once the updated has been approved and listed. Any other questions in the mean time please do get in touch!

This is pre-sales Question,

Can this ban by user’s mobile, laptop? (I don’t see the plugin feature if any?)

Let’s say if the member logged-in on the site using dynamic IPs, not to keep banning by 10 different dynamic IPs,

But possible to block by their devices (Laptop, Mobile)?

Please advise? Thanks

Hi DamnDramaQueen, thank you for your message and my apologies for delay in responding. The ban user plugin allows you to ban a user by their user account, email address, ip address and country. It will soon allow you to ban access by useragent. However the plugin can’t ban a user by their device type as there is no way of detecting a users MAC address which would be the only reliable way of attributing a device to a user. Do let me know if I’ve miss understood your question. Kind Regards, Matt.


Sounds very good on the features. So far so good… :)

Devices? Ok,here is this,for example:When I downloaded adobe Photoshop 30 days trial… When I try to download it again, it wouldn’t let me, is like adobe programmed some kind of codes in the software to block re-download it from the same computer. Unless I format the computer for some kind of reset then, I can able to for the download once more?

Can you explain how the useragent go for my understanding or anyone’s understanding? So I can plan for this plugin once is done. And any idea when this will be done btw?



I have al license but it was not possible to put in the page under free license or were ever.

I opent my sql and chance the key there, is this okey?

I still don’t see the difference between the free version.

Please help.


Hi MediaExces, many thanks for your question and for purchasing my plugin. It sounds as though you still have the ‘free version’ of the plugin installed. You will need to disable the plugin, then remove it (but don’t delete the data) and then upload the premium version. Once that’s activated you should see the new changes. Let me know if you need any more help. Regards, Matt.

I am trying to activate the Pro version of Ultimate Ban. I get this erorr:

Fatal error: Can’t use function return value in write context in /w3dev-ban-users-class.php on line 582

Hi broignatius1, many thanks for purchasing my plugin. Can I ask you to drop me an email at support@webxmedia.co.uk so I can follow this up and fix it for you. Thank you.

I bought the plugin because of the functions listed below. But no function below works:

Security Settings 01- Enable automated notifications for successful user logins when accessed from a new IP Address (no function)

02- Event Logging Options (no function)

03- Identify potentially shared accounts (I did not find it)

My problem was not solved, the plugin did not work as described. I would like to cancel the purchase.

Dear deividdom, the problems you highlighted as not working were because you had not enabled those options in the settings for the plugin. The IP functionality you had left disabled which is why the plugin wasn’t tracking IP address. When I enabled this for you it worked as designed. The notifications from new ip address I am unable to test for you as your test site no longer permits me access. Please advise if you want me to help or want a refund. Regards.

Hi Deividdom, should you wish to continue with a refund I’ve found this document on codecanyon which provides you with instructions on how to request this. Hope it helps. https://help.market.envato.com/hc/en-us/articles/202821460?_ga=2.101363649.1709229699.1516848492-21935764.1516144969

Regards. Matt.


Looking forward to using this plugin, however, after a user logins, I am seeing these following errors:

Notice: Trying to get property of non-object in /home/infidget/public_html/wp-content/plugins/ultimate-ban-users/include/functions.php on line 50

Notice: Trying to get property of non-object in /home/infidget/public_html/wp-content/plugins/ultimate-ban-users/include/functions.php on line 75

Fatal error: Cannot redeclare file_get_contents_request_method() (previously declared in /home/infidget/public_html/wp-content/plugins/ultimate-ban-users/w3dev-ban-users-class.php:210) in /home/infidget/public_html/wp-content/plugins/ultimate-ban-users/w3dev-ban-users-class.php on line 210

Hopefully we can figure out what could be causing these issues.



Also seeing these errors when viewing user login log, potential shared accounts, etc:

Notice: Undefined variable: html in /home/infidget/public_html/wp-content/plugins/ultimate-ban-users/include/ajax.php on line 212

Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home/infidget/public_html/wp-includes/functions.php on line 3729

Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home/infidget/public_html/wp-includes/functions.php on line 3729


Hi n4bblucas, thanks for your comments and sorry to hear you’ve had a problem. Very happy to take a look at this for you. Can you please send an email to support@webxmedia.co.uk with details of your website so that I can take a look and resolve the issue. Thank you.

HI, can you also confirm that you don’t have the free version of the plugin installed? Thanks.


davsev Purchased

Hey, I bought the pro version of ultimate user ban, I used the free version and it is amazing. Now I have a small issue. I cant activate the plugin. I get this error:

Fatal error: Can’t use function return value in write context in /home/davdevco/public_html/broker/wp-content/plugins/ultimate-ban-users/w3dev-ban-users-class.php on line 582

I have seen that I am not the first co come accross this issue.

How can I fix it?


davsev Purchased

Just sent, Please check

Hi Dasev, email received thank you and I’ve replied.

Hi Dasev, glad to hear the updated plugin I sent you has resolved your issues. I’ve now submitted this to CodeCanyon as an urgent item so hope it will be released to others shortly. I’ll also add in the custom post type feature that you’ve suggested, so thank you for that. Anything else please do let me know, many thanks.

Hey mate, looking to update to v1.5.1 but when trying I keep getting “Update Failed: Download failed. Forbidden” any idea why? Cheers

HI n4bblucas, thanks for making me aware how odd. So have you downloaded 1.5.1 from CodeCanyon and either uploaded plugin to the plugins folder, or uploaded from the plugins page in the backoffice? Can you send me screenshot to my support@webxmedia.co.uk address. Cheers.

I have purchased WP Ultimate BAN Users and after installing it and activating it I am unable to do the settings as the screen is frozen on the charts tab. Please advise on how to resolve this Thanks

Hi, thanks for sending your enquiry to my support email address, I’ve just replied.


davsev Purchased

Hey, I want to change the status of a cpt when I ban a user. I found how to do it in the function code in ban_user function.

I copied the function to the functions.php file my question is which hook can I use in order to avoid using the original function and use the function I placed in functions.php

Hi davsev, sorry for delay getting back to you on this point. I’m currently looking into adding hooks to allow the plugin to be more easily extended. It sounds as though you’re repurposing some of the code for another uses. What doesn’t the plugin do that you’d ideally like it to do and maybe I can incorporate those changes? You could just create your own hook – https://developer.wordpress.org/plugins/hooks/custom-hooks/

But in summary, the plugin doesn’t provide a hook when a user is banned.


hi hi friends. how can I translate the plugin into Spanish? thanks

Hi Jaralo, sorry for delay getting back to you and thank you so much for purchasing my plugin. I don’t currently have the translations in place for Spanish but really happy to work with you to put this in place. If you drop me an email at support@webxmedia.co.uk I can send you a version I’m working on that would allow you to translate. Regards,Matt.


Would you be interested in freelance work? I’d like a custom mod for user registration. I am using the Ultimate Member plugin and using a custom registration that requires the new user to select country. Would it be possible to pass this data with the UBU plugin where it can GeoIP user and if they enter an incorrect country it blocks them from registering? I’d like to prevent people from listing a fraudulent country. I know this could be usurped via VPN/Proxy, but it would be a start in making sure our users are from where they say they are. Let me know if this could be possible and if you’d be interested in baking it in as a feature for me.


HI n4bblucas, thanks for your comments and yes I’d be happy to look into this for you. Can I ask you to drop me an enquiry at support@webxmedia.co.uk so we can continue with this discussion offline. Thank you.

Hi, I sent through an email as requested. Did you receive it? Thanks!

Hi Lucas, thank you, just replying now.