1160 comments found.
My questions are I am using Divi Theme. Which one of the codes can I paste to the custom CSS of the divi theme for the plugin to be enabled? The I pasted did not compatible with the divi
How can I make the menu the full width or customize the width?
How can I hide the menu on the desktop and make it visible on the mobile ?
Please assistKind regards , Williams
Hi there,
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We will check on this matter and let you know the details as soon as possible. Please stay patience.
Thanks!
Hi, I am trying to make the sub-sub menu flyout to the right instead of the left. I looked through the documentation and it says this setting is under General Settings but I don’t see that setting anywhere like it shows in the documentation. https://cimmcw.ave25.com/
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The menu flyout is displaying in right. Could you please explain more on your query so that we can help you?
Thanks!
Hi the plugin is showing 2 menus on mobile. User has to click in 2 buttons so the menu with products can be show. I’m using Voux woocommerce theme. Any ideas on how to fix this? Thanks
Hi there,
Thanks for writing in,
We need a little more information to understand what’s going on. Would you please provide us with the URL of the site? We will check and let you know the solutions. Also, if you have any additional questions, please let us know.
Thanks!
here is the website. If you browse in mobile you’ll find one menu in the top that opens the plugin menu: https://www.elarmariodemarina.com/ I already search in forums, and with the theme support but there is no option to manage the top menu in mobile.
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Could you please use your purchased account so that we can help you on this matter?
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I got it from my elements.envato subscription, not sure if you offer support from there?Just need an idea on what can i do or else I’l just find another plugin.
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Could you please mail us in our private contact: wp@access-keys.com with your query?
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Hello, I am having an issue with our website. In desktop view, the mega menu works perfect. However, in mobile view, the Toggle button displays as it should and I am able to click on it and it expands the top level categories, however when clicking on the links under the sub category they do not expand the sub items at all and nothing is clickable. please help!
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Thanks for writing in,
We need a little more information to understand what’s going on. Would you please provide us with the URL of the site? We will check and let you know the solutions. Also, if you have any additional questions, please let us know.
Thanks!
hello there,
can you please tell me it is working with elementor plugin or template?
Hi there,
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Yes, our plugin works fine with Elementor and WP themes. However if you face any kinds of issues, please do let us know.
Thanks!
Hi… While we select the Megamenu display mode for the parent menu, we can’t drag their child menus according to our order. If we set in order, but while on display on the site the order is not matching with the menu order.
Is there any other option to fix the order want we want? Or it will change dynamically. Requesting you to consider this issue as soon as possible.
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For test purposes, would you please deactivate another plugin and then clear the site’s cache to check if the issue still persists or not?
Thanks!
Hi,
We are facing issues in wp mega menu pro. Some times menu is not loading properly in iPad pro and sometimes on the desktop also. Here I have attached a screenshot below. could you please check it and give us a quick solution.
https://imgur.com/a/ZtaYeRrGentle reminder for our request
Hi there,
Thank you for writing in,
Could you please share your issues in details at our private contact wp@access-keys.com along with the screenshot and site URL link attached. We will look into your matter and reply to you as soon as possible.
Thanks!
I’m using wordpress version 5.9.2 and Thema ImprezaVersion: 8.6.1. But it has some conflict, because it cannot modify the mega menu. Can you help me?
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Are there any errors being shown? Could you please more on the issue that you are facing so that we can help you?
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Hi there, I would like to know is there have any horizontal tabbed mega menu demo is showing the submenu item but not with feature image?
Hi there,
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Yes, horizontal tabbed mega menu is available in the plugin.
Thanks!
is there any horizontal tabbed mega menu demo to view?
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Below is the link for the demo. Please refer to it. https://demo.accesspressthemes.com/wordpress-plugins/wp-mega-menu-pro/tabbed-mega-menu/Thanks!
Hi…
I’m not using any other plugin for the menu. Not sure what you mention as another plugin in the comment reply.
Also, I have deactivated the plugin and activated it again. Still, the menu order is mismatched.
The issue is I have created the menu order properly in the backend. But while showing on the site the order of the menu is not correct. Also, I can’t drag and drop the child menus where I want.
Just to Know, Is there any way to share my site credentials so that you can help me fix it.
Hi there,
Thanks for writing in,
We need a little more information to understand what’s going on. If possible could you please provide us your site backend details in the ‘Private Contact’ section below? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details. Thanks!Hi, I have shared you login credentials yesterday, could you please review soon and gave us a quick solution. its very urgent, we need to resolve this issue before noon. Thank you
Hi there,
The issue has been resolved. To reorder the submenu items please click and hold the arrows icon located at the left of the item that you want to change order of and drag the item to the location that you need.
Regards.
The documentation sucks. I can’t setup the menus. Please help me…
Hi there,
Thank you for writing in.
Could you please explain us in detail on the issue that you are facing setting up the Menus.
And please extend your support so that we can help you.
Thanks!
Maile call gareko ni theye…. menu items are not clickable. I will call you guys on office hours…
Hi there,
We have replied to you via mail.
Please check!
Thanks!
Hi,
As we discussed earlier, I have tried your suggestions by deactivating all other plugins and cleared cache then I tried it. Still we are facing same issue, our menu is not arranged properly.
Could you please review our issue and request you to consider this a higher priority.
Thank you…
Hi there,
Thank you for writing in.
Please refer to your previous comment.
Thanks!
Hi! i have the same issue of the last year, each time i try to change the menu the tabs stop working, the entire language now can’t be navigated, and im really worried, please can you check what happened this time?
Thanks for your Fast Reply!
Hi there,
Thanks for writing in,
We need a little more information to understand what’s going on. If possible could you please provide us your site backend details in the ‘Private Contact’ section below? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details. Thanks!Hello, the documentation of your website cannot be viewed https://demo.accesspressthemes.com/wordpress-plugins/wp-mega-menu-pro/docs/ It is not possible to navigate through the different sections because when you click on the options nothing happens. Is there documentation on another website that does work? thank you
Hi there,
Thank you for writing in.
Please refer to the link below: https://accesspressthemes.com/documentation/responsive-mega-menu-for-wordpress-wp-mega-menu-pro/Thanks!
This plugin is a scam. Dont buy it 
.... No good support, no good documentation….
Hi there,
Thank you for writing back,
We have checked your user id at our support comment and we have been providing you with the support asking you to explain to us in more detail on the issue that you are facing setting up the Menus so that we can further assist you with the proper solution. But you have not provided us with full issues details.
We have provided all the information about the plugin in the documentation and most of the clients have been able to create their desired menu with the help of documentation.
Thus, we would like to kindly request you to please elaborate on your issues in detail that you have been facing currently along with your site URL link attached and if possible with the screenshot so that we can check and get back to you with an appropriate solution.
You can also share your issues in detail in our private contact wp@access-keys.com . We will look into your matter and reply to you as soon as possible.
Thanks!
The mobile menu are not working and the given vertical menus are not working as I set it up with the help of your documentation..
Hi there,
Thank you for writing back,
As mentioned above in the comments please share your issue in our private contact along with your site URL link attached if possible with the screenshot and we will get back to you with the proper solution.
Thanks!
Hi,
We are facing issues in wp mega menu pro. Some times menu is not loading properly in iPad pro and sometimes on the desktop also. Here I have attached a screenshot below. could you please check it and give us a quick solution.
https://imgur.com/a/ZtaYeRrHi there,
Thank you for writing back,
Could you please share your issues at our private contact wp@access-keys.com We will look into your matter and reply to you as soon as possible.
Thanks!
I need help to create a menu that the can set the “Trigger Effects” with “Click Event” so how do I do it? It shows in the Demo menu.
Hi there,
Thank you for writing in,
Could you please check out the documentation of the plugin for your reference where you can find detailed instructions? Here is the link: https://accesspressthemes.com/documentation/responsive-mega-menu-for-wordpress-wp-mega-menu-pro/
Also, you can click and View Documentation with Video Tutorials which is provided in the documentation of the plugin with full documentation. Here is the link: https://demo.accesspressthemes.com/wordpress-plugins/wp-mega-menu-pro/docs/ If you have any issues, please let us know.
Thanks!
Where can I find te Pre Avaliable Mega Menu templates? Do I have to manully design it? Is there any video demo how to use the Menu templates? I bought it and cannot use it at all.
Hi there,
Thank you for writing in,
Could you please check out the documentation of the plugin for your reference where you can find detailed instructions? Here is the link: https://accesspressthemes.com/documentation/responsive-mega-menu-for-wordpress-wp-mega-menu-pro/
Also, you can click and View Documentation with Video Tutorials which is provided in the documentation of the plugin with full documentation. Here is the link: https://demo.accesspressthemes.com/wordpress-plugins/wp-mega-menu-pro/docs/ If you have any issues, please let us know.
Thanks!
Good day, I have a problem with Custom CSS menu items @ https://saint-gobain-emme.com/ Please Check the correct Modified parent Market Menu and all the sub menus are working OK – and the custom CSS is working perfectly. – One of your support team helped me with setting it.
Now when I tried to add another parent menu called “MULTI COMFORT” all the child sub menu items have invalid style.
I have checked the Custom CSS settings – but without any luck.
Can you please help.
Hi there,
Thank you for writing back,
Could you please elaborate on your requirements more clearly if possible with the screenshot and your site URL link attached so that we can check and get back to you on this matter with a proper solution?
Thanks!
Hello,
I have a working main menu @ https://saint-gobain-emme.com/ as the following screenshot: https://www.dropbox.com/s/r9rx0fu9kpquqvo/normal_menu.png Done with custom CSS in advanced options Now when I try to add a new menu item as the following screenshot https://www.dropbox.com/s/yu02xpyyg59o19f/invalid_menu.png it will not respect the custom CSS and appears inconsistent with other menu items. As you can see, all menu items appear perfectly except this menu item – The custom CSS should be applied to all menu items but this menu item under “MULTI COMFORT” is different and invalid from all the other sub menu items.
Hope this explains my issue. Thank you!
Hi there,
Thank you for writing back,
We have checked the site and you have chosen the fly menu. Thus, instead of the fly menu could you please select Megamenu and try it once and let us know. Below is the screenshot as an example for your reference: https://prnt.sc/glaFK2OVl-U_ https://prnt.sc/MzV5UQDSyir5Thanks!
Thank you – this solved my problem.
Hi there,
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We are glad that it has been resolved. And could you do us a favor by rating and reviewing our plugin at: https://codecanyon.net/downloads So that many people can know us.
Thanks!
Hi Again! i wrote you the last month about an issue with the menu, and still we have problems! we can’t change or add anything. can you take a look please! Thanks so much for your fast reply!
Hi there,
Thank you for writing back,
We need a little more information to understand what’s going on. If possible could you please provide us with temporary login details of your site’s backend? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details along with the screenshot of the issues attached. Please reply to us via the ‘Private Contact’ option below.Thanks!
The problem apart from that is we cant add any widget to the menu, also if i want to change or add something is not working anymore! Is something wrong with the Mega Menú, if you check again you will see, the tabs section in the Catalan Language is gone!, and there is no option to add it again, i try several times! also the code in the catalan version ”#wpmegamenupro-vertical-tabs” sems not work! cause i try to change it to “horizontal” to check if is any change and there isn’t, i set everything like the other menus. Please i need to fix this already!
Thanks so much for your fast reply!
Hi there,
Thank you for writing back,
We need a little more information to understand what’s going on. If possible could you please provide us with temporary login details of your site’s backend? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details along with the screenshot of the issues attached. Please reply to us via the ‘Private Contact’ option below.Thanks!
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