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Nice plugin shame support questions not answered Wanted to know if I could change the button as its too small ?
Apologies, but we haven’t received any other support inquiry from you.
Sure, you can change the button size, a custom css rule can be used to do it.
If you send the URL of your payment page to firstname.lastname@example.org , then we’ll send back a CSS rule that you can use as a starting point, and tweak it further.
Are you Sheli from Footsteppers?
We’ve just found your email in the spam folder of our ticketing system.
Apologies, sometimes incoming customer emails are classified as spam. We get hundreds of spam messages a week.
Your next email should arrive in our ticketing system.
We have the plugin set up in live mode, but it accepts payments without the correct expiry date and CVC number. How is it possible and how can we fix it?
I’d like to let you know that according to Envato, your support agreement expired two years ago.
Please purchase a support package if you need further assistance.
Payment without CVC can happen only in test mode.
There are three things to verify:
1) Please go to “WP Full Stripe -> Settings -> Stripe” page, and make sure that the plugin is indeed in live mode.
2) If the payment page is cached, it can happen that it’s cached with the test publishable key.
Make sure that the payment page is not cached, or at least it’s flushed from cache.
3) If there is another Stripe plugin installed, make sure that it’s in live mode as well, otherwise it can overwrite the Stripe API mode.
Hi, it is definitely in Live mode, i have used a valid card number and left expiry date and cvc number blank and the payment went through, i have even tried it with 3 different card numbers on 2 different machines with different IP numbers, no other stripe plugin is installed, it is a very basic simple website
I’d need to take a look at your payment page.
As a mentioned earlier, I cannot move ahead without a valid support agreement.
We have the newest version of the plugin the entire wordpress site is up to date. Can we just email you login details to have a look at it, the plugin at the moment in active mode processes payments with incorrect expiry date and without CVC code, which should not happen
This is a what I see about your support agreement:
splashdesigns has purchased the item.
splashdesigns had support for this item until 02/03/2016.
Even though plugin updates are free, the support agreement expires.
We are eager to help but we must make a living.
Apologies for insisting on this, we’d need an active support agreement (that you can purchase from Envato) to proceed.
If you do so, please send WP admin login credentials, the URL of the payment page, your Envato purchase code, and support purchase receipt to email@example.com , and we look into your issue asap.
We have paid for the subscription again.
Thanks for extending your support.
Please send an email to firstname.lastname@example.org , and include:
- URL of the payment page
- WP admin login credentials
I have done it this morning. Looking forward to your reply and fixing the issue as the plugin i unusable at the moment.
I hope you are keeping well. Please send me the modified plugin.
We sent an email to you with the plugin download link.
Hello, I will be selling a physical good (e.g. book) and so need to capture address information + receive a notification of my customer’s form entry (so I know where to ship the product).
Would this plugin be adapted to this?
I like the idea of bypassing woocommerce and whatnot – I find their multiple page interface unnecessary.
I also saw you have an add on for memberships/subscription: is that for allowing access to “subscription-only” content for example?
Yes, you can handle physical goods with our plugin:
- You can collect billing and shipping address
- You can send purchase receipt to the customer, and it can be cc’d to you (so that you are notified about new purchases)
- You can even use authorize and capture, so that payment is authorized right after the form is submitted, but you capture the payment only when the goods are shipping (you have to authorize the payment within a well defined time frame)
Yes, WP Full Stripe Members add-on is for allowing access to “subscription-only” content.
Awesome, totally ready to purchase then!
Hi, good job!
About Inline Forms…
・Can I hide “Card Holder’s Name”?
・How can I add shipping address? I have found billing address. Perhaps, Custom Input Label 1？
・Can I translate to japanese? “Email Address,Card Number, Card Expiry Date,
The inline form doesn’t support shipping address at the moment.
(We are already working on adding shipping address support to inline forms)
What about using a popup form?
It doesn’t have a card holder name field, it supports both billing and shipping address, and its labels are available in Japanese (see the “Popup form language” option on the “Appearance” tab).
How can user cancel them subscription?
I think we need the button which works cancel subscription.
Regarding managing subscriptions by subscribers:
Please refer to the “Subscription update page” section of the “Full Stripe -> Help” page in WP Admin.
I have done set your plugin, but not working well.
Could you check my site? it is test mode.
I see what the problem is.
Could you please send an email to our support helpdesk: email@example.com ?
This forum is not good enough to handle support cases.
Does this plugin support quantity field?
If not what the piece of we change to do.
The plugin doesn’t support quantity for subscriptions yet.
It’s possible to add it by modifying the code, if you have some PHP experience.
Yes, you can guide me to add the code in which PHP files.
Yes, we can give you some pointers, but we cannot write the code for you.
Also, please note that we don’t support customized versions of the plugin.
Yes, you can give me some pointer. You just give instruction or logic so how i can add quantity in one time payment checkout. i don’t want quantity payment on subscription.
Sure, we are happy to help.
Please send an email to our support helpdesk at firstname.lastname@example.org .
Also, Envato indicates that you haven’t purchased WP Full Stripe.
Please send also your purchase code for the item.
Is there a way to add a input for a tip amount?
It looks like your support period is over.
Does it support Apple Pay? If not, will this feature be added in the near future? Thanks.
Apple Pay is not yet supported.
We’ll add support for Apple Pay, but there is no definitive release date yet.
Possibly in a few months or in a year?
It’ll be added sometime around the 4-6 month mark.
Just wanna know if I can make a simple form with :
- a checkbox for “recurrent”
I have to do this for Church donations.
Recurring donations are not yet supported.
This feature is under development.
Ok, when do you think it will be delivered ?
In a few months.
There is no definitive release date yet, because we will deliver some other, big changes first, which are further down the development pipeline.
please let me know how to add phone in popup under one time payment
I wonder if this full-version supports Japanese. My customers are Japanese.
Also did you close your website (paymentsplugin.com)?
I wanted to try demo but I keep getting a server error.
Also, labels of popup forms are already available in Japanese as well.
Ops so sorry I found my work wifi blocks your website (dunno why).
Thank you so much!
I sen you the message about the translation and purchase code a few days ago via email, but I’ve gotten no answer for now.
I’m looking forward to your reply.
Thanks for the heads-up!
We went searching for your answer, and we found it in the spam folder of our ticketing system.
Apologies for not answering earlier.
We go and check out your issue with translating the plugin into Japanese, and we’ll get back to you asap.
We resolved your translation issue, and sent an answer with the solution from our ticketing system.
It’s ok now.
Thank you for your great support!
Can we upgrade the Stripe API t the newest November 2018 version without impacting function of the plugin?
WP Full Stripe sets the API version used explicitly, so even if the latest Stripe API is used it should remain functional.
Please be warned that since we haven’t tested it, it’s not guaranteed that it will work.
how long before you update to stripe elements? And latest api?
Stripe Elements support is coming in the next release together with a form design revamp.
We are already testing it.
The PHP API client will be upgraded to the latest as well, although the plugin won’t use the latest API version.
Great News! Thanks for your hard work
Can I embed the custom field data into my own WordPress page?
I want my customers to input their name, and display it on the premium page.
We’ve received your question also in our support system at email@example.com , we’ll answer your question there.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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