Discussion on WP Flat Visual Chat - Live Chat & Remote View for Wordpress

loopus

loopus supports this item

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553 comments found.

avrcata

avrcata Purchased

Hello!

Is there an update scheduled for the near future? Although I bought your product, I never used it and now I need to use a support chat plugin but seeing that this product was not updated for 3 months, I’m a bit worried. I need a better looking design to match my website theme.

Hello,
This plugin has already received tons and tons of updates since its launch and has now many options. Please can you explain exactly what are the features you that you are waiting for ?

WebALIA

WebALIA Purchased

Hi, You post on I.A Assistant that :

sessionStorage.hideChat = true; jQuery(”#vcht_chatframe”).fadeIn(); jQuery(”#vcht_chatframe #chatHeader”).trigger(“click”); jQuery(”.iaa_avatarContainer”).fadeOut();

When we click on the Avatar, the chat has to pop! But he’s not.

I use JS code like you said. But the window of the chat doesn’t pop

Can you help? Is this code still working?

Thanks

Hello,
This code can be placed in a “Execute JS” action of your A.I to hide the assistant and show the chat panel when this step is called .

WebALIA

WebALIA Purchased

Like i did, i put this code on Execute JS, but when i clic on the A.I that’s not hiding the assistant and the chat panel is not called..

It will not show the chat when the user will click the assistant, but when the step that contains this code will be executed by the assistant.
To show the chat directly when the user clicks the assistant, you can use this code in the “Custom JS” option of your theme :
jQuery(document).ready(function(){
jQuery('.iaa_avatarContainer').click(function(){
  sessionStorage.hideChat = true;
  jQuery(”#vcht_chatframe”).fadeIn();
  jQuery(”#vcht_chatframe #chatHeader”).trigger(“click”); 
  jQuery(”.iaa_avatarContainer”).fadeOut();
});
});
Feel free to contact me from the support page sending me a temporary access to the backend if you need more help .

Hi, can i set the chat in autoshutdown?

I need this feature. When a chat start, the plugin active a automatic countdown (an example 30 minutes) when this time is over the chat closes automatically.

I expect the answer before buy. Thanks

Hello,
No, sorry, there is no this specific option currently. Thank you for the suggestion .

Hi loopus,

Is it possible that when someone chats on my site, can I receive a notification from my phone? If possible, how to do that?

Does it have also email notifications as well when someone chats on my site, too? But I prefer phone notification though so I can immediately chat the person.

The last question, I saw your demo and it looks cool on how the operator points and helps the person in need as if the operator is in front of their computer and points them personally. But what if the person uses my site on their mobile phones? Can I still be able to do that on their phone?

Hello,
1. No, sorry, there is no such notification on phone currently. There is a sound notification for the operator when there is no chat requests or messages, but he must be on the chat console page. Thank you for the suggestion
2. Yes, the element will be highlighted on the phone exactly like on a computer or tablet.

Hi Loopus, hope you are well.

This plugin has been great however, I’ve just noticed that we get a PHP fatal error if a user puts a space in their email address:

PHP Fatal error: Uncaught phpmailerException: Invalid address: (setFrom) [EMAIL ADDRESS WITH SPACE] in /var/www/vhosts/example.co.uk/httpdocs/wp-includes/class-phpmailer.php:1023

Stack trace: #0 /var/www/vhosts/example.co.uk/httpdocs/wp-includes/pluggable.php(352): PHPMailer->setFrom(‘13shill@c hewva…’, ‘WordPress’, false) #1 /var/www/vhosts/example.co.uk//httpdocs/wp-content/plugins/WP_Visual_Chat/includes/vcht_Core.php(848): wp_mail(‘enquiries@examp…’, ‘Support Chat E…’, ‘

Username : <...’, Array) #2 /var/www/vhosts/example.co.uk//httpdocs/wp-includes/class-wp-hook.php(298): vcht_Core->sendEmail(’’) #3 /var/www/vhosts/example.co.uk//httpdocs/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(’’, Array) #4 /var/www/vhosts/example.co.uk//httpdocs/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #5 /var/www/vhosts/example.co.uk//httpdocs/wp-admin/admin-ajax.php(101): do_action(‘wp_ajax_nopriv_…’) #6 {main} thrown in /var/www/vhosts/example.co.uk//httpdocs/wp-includes/class-phpmailer.php on line 1023

Sorry to spam comments with a wall of text. I have no idea if it’s an issue, just noticed in the server logs when testing something unrelated.

Hello,
Thank you for reporting ! I will add a correction to the next update to avoid this possible issue. Feel free to contact me from the support page if you want it immediately .

Hi I just had a question about one of our operators – would they be able to login on their mobile and use the full features if logged into their profile?

You can give the role “Chat operator” to the user, or allow some existing roles from the settings page .

Ive done that but it didnt give any chat admin box access or anything?

It should show the WP Visual Chat link in the admin menu. Feel free to contact me from the support page sending me a temporary access to the wp backend, I will check it .

Is there any way to change the minimized chat banner to something like a chat bubble similar to this site? https://www.omega.com I’ve seen it on a few other WP plugins…. It’d be nice to have that option.

Hello,
No, sorry, there is no this specific design option currently. I note the suggestion, thank you !

dave8528

dave8528 Purchased

Do logged in users still have to provide their email/name when initiate chat?

Hello,
No, the plugin detects automatically the email and the username of logged users .

dave8528

dave8528 Purchased

Hi, How many chat sessions can you have at the same time?

Hello,
There is no imposed limit .

How long is this on sale for 50% off? I am VERY interested in it, but I recently purchased another chat system, but I believe this one might be better for what I need. The only downside of this is the lack of a mobile app, but by the looks on the comments, a mobile app may be possible soon. And of course, I have to support my french colleagues :)

Hello,
The 50% discount continues until next monday (included). There is no mobile app planed currently, but I note the request, thank you !

Okay great, I will still purchase it since it offers more of what I need, a mobile app for now is not so important for me. But hopefully in the near future there will plans to develop a mobile app for it. :)

Hi,

Just a pre-purchase question, can I put the chat in a specific page ? Or will it always appear on the whole site.

Thanks

Hello,
You can show it only on a specific page by adding this rule in the “Custom CSS” option of your theme :
body:not(.page-id-2) #vcht_chatframe {
  display: none !important;
}

Is this plugin capable of showing what a user is typing before they submit a message?

Hello,
No, sorry, there is no this specific option .

Chat background overlay covers the entire window in mobile. Is there a css fix for this?

Hello again – I had sent you a message regarding operator views in mobile and after reading the comments here I understand this capability is not available, and why.

The primary reason I was attracted to this system was not because of the great UX but because of the remote viewing features and being able to lead users around a website.

The lack of support for mobile is understandable with how the remote support works, however the lack of mobile support for operators or some kind of 3rd-Party work-around would be great because as of now I cannot deploy the solution where I intended where chat operators are mostly volunteers or affiliates who pitch in as needed and are mostly available via mobile. It’s a consequence of the landscape we’re in where most people are more readily available to access the internet from their mobile devices rather than being glued to the desk waiting to answer chat requests.

Hello,
Chat operator and customers can both use the chat on mobile. Feel free to contact me from the support page sending me a chat operator access, I will check it .

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