Discussion on WP Flat Visual Chat - Live Chat & Remote View for Wordpress

loopus

loopus supports this item

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493 comments found.

vlaskiz

vlaskiz Purchased

Hello, I believe I have sent you a message quite some time ago via Support tab and still have not received any answer. Please check it.

Hello,
I received your message 6 days ago and I replied the same day sending you the last update. Please can you check your spam box ? Otherwise, you can apply it as automatic update, from the Dashboard > Updates menu link .

Pre-sale Question: Are triggers included? Like: If the person is on de site for 61 seconds and has browsed 2 or more pages, initiate a chat with ‘How can I help you?’. Besides that: Are office hours included so the support-member is logged off automatically and the visitor gets the option to leave a message?

Hello,
1. No, there is no this option currently, thank you for the suggestion.
2. When a user opens the chat panel, if there is no operator online, the panel show automatically a contact form.

Thanks for your very quick reply. I currently use Zendesk (formerly Zopim) and I really like the trigger feature. If you can build in a condition based trigger system you’ll make a lot of people happy ;-)

And it would be nice to see the location of the visitor…

Pre-sale Question: purchasing this plugin I can use it on 2 domain, or do I riacqustare license?

Hello,
You can find details on codecanyon licenses here : https://codecanyon.net/licenses/standard .
1 license = 1 website .

ok thanks:) i didn’t see:) gran job

Hello , i add user as chat operator but when he connect he found no operator online ! how can resolve that please , ?

Hello,
For support requests, please contact me from the support page using your buyer account, I will help you.

Hi, may I ask if image uploador file attachment is part of the features of this nifty chat app? Regards

Hello,
Not currently, sorry. I note the suggestion, thank you.

Hi, Is it possible to use it with Buddypress? Member to member chat? Thanks.

Hello,
No, sorry, there is no this option currently.

Thanks for response.

Hey Loopus – Love the plugin!!! One thing I wondered is if you could make it recognise a Gravity form for the input when chat is offline? I use your other plugin Estimation Form and you did make that work with Gravity :)

Basically I would just like to have all forms managed via Gravity as this also gives me extra functionality capabilities and I can achieve a consistent notification and tracking process – you would be my Hero if you did ha ha :)

Hello,
Thank you very much !
It isn’t planned currently, but I note your request and will think about it.
If needed, you can hire a freelancer to quickly add such specific customizations to your version :
- https://wpkraken.io/?ref=loopus
- https://studio.envato.com/search?search%5Bquery%5D=wordpress+plugin+customization

Hi Loopus – I have found the code to add to try and manually trigger the Chat Window with a button but I actually dont understand where this goes? :) I tried adding it to a button shortcode but I think that isnt correct as not working. Could you please help with a guide for a novice? :) is it on the button, in custom JS code? both places? thanks

Hello,
The code must be used in the “onclick” attribute of the button itself (not its shortcode). You can also add it a unique ID and add this code in the “Custom JS” option of your theme (replacing “myButtonID” by the real id of the button) :
jQuery(document).ready(function(){
   jQuery("#myButtonID").click(function(){
      jQuery('#vcht_chatframe').show(); 
      jQuery('#vcht_chatframe #chatHeader').trigger('click');
   });
});
B-07

B-07 Purchased

Hi,

I want the chat initiated automatically when a visitor visits the site. How can i do that?

Thanks.

Hello,
You can automatically open the chat panel adding this script to the “Custom JS” option of your theme :
jQuery(window).load(function(){
   setTimeout(function(){
    if(!sessionStorage.hideChat){
           sessionStorage.hideChat = 1;
           jQuery('#chatHeader').trigger('click');
    }
   },1000);
});
To skip the login panel :
jQuery(window).load(function(){
   setTimeout(function(){
    if(!sessionStorage.hideChat){
        sessionStorage.hideChat = 1;
        jQuery('#chatHeader').trigger('click');
        jQuery('#chatIntro_username').val("Visitor");
        jQuery('#chatIntro_email').val("fake@email.com");
        vcht_validUsername();
    }
   },1000);
});
Is it ok ?
B-07

B-07 Purchased

it’s poping up automatically but asking users for name and email before starting chat https://hamiltonselway.com/

Please can you try this code (removing the previous one) ?
jQuery(window).load(function(){
    setTimeout(function(){
        if(vcht_logID == 0){
            jQuery('#chatHeader').trigger('click');
            setTimeout(function(){
              jQuery('#chatIntro_username').val("Visitor");
              jQuery('#chatIntro_email').val("fake@email.com");
              vcht_validUsername();
            },200);
        }
    },1000);
});

Is it possible to only show the chat window on certain WP pages but not others? Also, is it possible to autotrigger a chat invite to a user? For example, if someone is on a checkout page, or a specific product page, for longer than X minutes, would it be possible to auto-invite them to chat? So the operator doesn’t have to look all the time for people on that page? Is it possible to get push notifications too? For when there’s a new chat?

Hello,
1. You can hide the chat on specific pages a such css rule in your style.css theme file (using the target pages id) :
body.page-id-1 #vcht_chatframe,
body.page-id-2 #vcht_chatframe  {display: none !important;}
2. It can be done using this js code in the “Custom JS” option of your theme :
var delayInSeconds = 10;  // will open the chat after 10 seconds

jQuery(window).load(function(){
    setTimeout(function(){
        if(vcht_logID == 0 && jQuery('#vcht_chatframe').css('display') != 'none' ){
            jQuery('#chatHeader').trigger('click');
            setTimeout(function(){
              jQuery('#chatIntro_username').val("Visitor");
              jQuery('#chatIntro_email').val("fake@email.com");
              vcht_validUsername();
            },200);
        }
    },delayInSeconds *1000); 
});
It will initiate a chat after the defined delay.
3. No , there is no mobile push notifications currently.

Hey there, we seem to have issues since the update. Text is not contained within the Chat Bubble if too long, Also the uploaded Operator Icon is only showing on the first bubble and then after that reverts to the standard one.

We cant add sentences now And also the file upload was only working for Customer and not Operator. Anyone else having similar problems?

Cool – doing that now

Loopus Support ROCKS!

Thank you very much :)

love love love this… However i have multiple websites and I wonder if there is a way for me to get notification when i’m not logged into sites… I’d like to be able to respond to each site and get chat and don’t mind paying 6 times to do it but wonder if set up on multi site maybe i can install on entire network and then reply to chats from any site in network and have only 1 wordpress install open instead of trying to bounce between sites – i’m considering paying for this service but none of the paid services are as cool as yours? Please let me know if you know of a way i could acheive a more unified customer service solution with your plugin for multiple sites

Hello,
No, sorry, there is no such functionality currently. It works on each website independently. I note the idea and will think about it, thank you !

asifamod

asifamod Purchased

Hey there, we seem to have issues since the update. Text is not contained within the Chat Bubble if too long, Also the uploaded Operator Icon is only showing on the first bubble and then after that reverts to the standard one.

loopus

loopus Author

Hello,
1. I received your email 4 minutes ago and I replied, please send me the url of the page where I can see the problem, I will debug it .
2. It isn’t a bug : the first automatic message uses the image defined in the settings. When it is a real operator, the image is the real wp avatar of this user. You can use this small plugin to freely edit wp avatars of each user : https://wordpress.org/plugins/wp-user-avatar/

loopus

loopus Author

Fixed :)

asifamod

asifamod Purchased

excellent service thank you so much

Hello How we can disable chat on mobile as it is very small size of mobile dvevice

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