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231 comments found.

Hi, I have just installed your plugin and after activation, on front-end, shows me this fatal error:

Fatal error: Call to undefined function is_plugin_active() in /usr/home/mitjanacomunicacio.com/web/maddrivers/wp-content/plugins/WP_Tour_Builder/includes/Fhpc_Core.php on line 353

I tried the page in a server with php 5.6, and I also migrated the whole website to a wordpress installation in a server with php 7.0. I also have installed the latest version of Wordpress.

For support requests, pleas contact me from the support page using your buyer account, I will help you .

Hi, I have downloaded the plugin from my account of Envato Elements, I don’t have buyer account.

Ah ok. There is no support on Envato element, sorry (support is only for the customers who bought a license of the plugin). But I found and fixed the mentioned possible issue in the last update. You should be able to get it by downloading the plugin again .

I recently bought your plugin. Everything works fine until i found a unwanted white space in my upper left corner of the site and it display the username and after a couple of seconds it disappear. The unwanted white space is visible only in the profile of a user (I used buddypress). see my screenshot link https://prnt.sc/hnwxp3

is there a way to fix this or hide this username?

Please can you contact me from the support page sending me the url where I can see the problem ? I will debug it : https://codecanyon.net/item/wp-flat-tour-builder/7981938/support

Hi. Awesome work !!! How what about the authors ? We can use this module after purchase extended license for only one item or you have any other suggestions ? Thanks

Sorry, I thought you were looking for information. I have no opinion on this point, it is envato who manage licenses on codecanyon, not the authors themselves. Currently, one license = one product, even with the extended license, as you can see on the mentioned page .

Then it would not be of interest to the authors at the time when you provide this plugin for unlimited use in commercial rights on envato elements . Thanks

Ok, thank you for sharing your opinion. Have a nice day !

I was just going thru my downloads and saw your insane plugin again! I bought but never used and now remembered how amazing it is when seeing demo again! Curious, so you have any kind of tutorial video how to build with?

Yes, simply click the “Video preview” button on the plugin page to see a video that shows how to use it . There is also a documentation in the main zip file .

can i show the tour just the first visit for each user only? each user sea each tour once

Yes, there is an option “Run once” to do that. It uses a localstorage variable in the browser to detect if the user has already seen the tour or not .

I watched the demo video and read the description. Question on the addition of functions: 1. Add to the step HTML format like function of the tooltip. 2. Trigger for the next step pressing the button “Next”. Now there is duration and click. Add the button “Next”. The Next button must wait until it is pressed to go further, but the backlight element must be present. I’m not your client yet, but I’m interested in your module. Thanks!

There is no such options currently, thank you for the suggestions !

how long will the popup dialog will run when i choose the option “Show only once”?

If you enable the option “Show only once” on a tour, the plugin will use a local session variable in the visitors browsers to verify if the tour has already be played or not .

OK. one more thing. is there anyway the user can force to run again the popup dialog?

It can be done by using this js code :
<a href="javascript:" onclick="localStorage.setItem('once1','0');var helper = fhpc_getHelperByID(1);fhpc_startHelper(helper);" > Open the tour </a>
Simply replace “1” by the real tour id. Example for the tour #2 :
<a href="javascript:" onclick="localStorage.setItem('once2','0');var helper = fhpc_getHelperByID(2);fhpc_startHelper(helper);" > Open the tour </a>

Hi there,

I can’t find your change logs. I haven’t used your plugin for a while and need to see which improvements you have added.

Thank you.

There is no change logs on this plugin currently, sorry.

Is there anyway i can delay the tooltip before displaying in the page?

Please contact me from the support page sending me the url of the tour, I will check it .

it worked now when i clear the cache from cloudflare. however i noticed it only delay the dialog. I want to delay the whole thing including the overlay. how can i do that?

Please can you try to replace the mentioned code by this one ?
setTimeout(function () {
}, item.delayStart * 1000);
      top: '50%',
      opacity: 1
   }, 500);
}, 8*1000);

Hi. I have sent you an email about this. But I am using the plugin on a woocommerce site. I want to add the tour on each product pages. But I cannot use the “example.com/product” URL since it won’T be applied to products based on that template (for example example.com/product/macbook-pro). I need to apply the tour to every products inside that “example.com/product” URL.

Is that possible to do? Thanks

No, sorry, there is no option to do that currently . I didn’t receive the mentioned support request. To contact me, please use directly this contact form : https://codecanyon.net/item/wp-flat-tour-builder/7981938/support

php versión?

It works with any php version superior to 5.3 .