This author's response time can be up to 2 business days.
Steps are not saved
how to fix?
thanks for the answer
Please contact me from the support page of the plugin by using your codecanyon buyer account, I will debug it : https://codecanyon.net/item/wp-light-tours-builder/7981938/support
I have a presale question. My theme has a “dashboard area” for users, it looks like i need to view it to select the element. But as an Admin, i can’t view the dashboard. I’d have to login as a different user. But then if i do that, i can’t use the element selector. DOes that make sense? Do u have a solution for this?
Please let me know. Looking to get buy asap.
You can directly fill the css selector of the target item in the “Dom element” option of the step to define the target element without using the visual selection tool .
Hi, the tour works with buddypress?
I mean, i have a page with members (http://example.com/members/) and i want to show tour to every member who join/login the member propfile (http://example.com/members/member1, http://example.com/members/member2....), (not the global member diretory page, but member profile page)
Is this possible?
Thanks in advance
Hi, pre-sale question. My site has 2 roles for the users to register and when they view the same profile page some links are different. Can I have a tour for each based on the user role? Thank you.
No, sorry, there is no specific option to do that currently. Thank you for the suggestion.
I get an error when I try to duplicate a tour. “Fatal error: Uncaught Error: Call to a member function get_results() on null in /wp-content/plugins/WP_Tour_Builder/includes/Fhpc_admin_menu.php:579
Please contact me from the support page of the plugin by using your codecanyon buyer account, I will debug it : https://codecanyon.net/item/wp-flat-tour-builder/7981938/support
I also have a fatal error when duplicating tour. Also, is there a way to change the first dom trigger to launch a tour?
For support requests, please contact me from the support page of the plugin by using the account that has support rights : https://codecanyon.net/item/wp-flat-tour-builder/7981938/support . I will debug it .
Just wanted to ask, I get an error with scrolling on mobile devices for large text based dialogues. It becomes unscrollable. Can you confirm if you get the same?
overflow-y: auto !important;
max-height: 90% !important;
Thanks for the speedy response. Unfortunately I don’t have access to my theme directly and could not find an Custom CSS area within the plugin to add.
You can paste it directly in the Appearance > Customize > Additional CSS Wordpress page .
Perfect, top class support thanks mate!
Hey works very well, but i wonder why you don’t add Cookie function. Momentary is there to show it 1 time or to show every time. I miss the 3. Setting where the Admin can set it also with Cookies, as example i add 7 days and then the user will see the steps again. Many plugins use that.
Thank you for the suggestion, I note the idea .
Yes would be good thing.
Sorry to ask you here, but i have a question:
I set it to show once. When a user register, then he will see all that stuff one time, and thats it. Because it may be too much when the user would see the popups all the time.
My question is, can i add a button as ex. “show manual”, what code can i add to this button as example? So the user can sometimes click on the button to start the manual again. In the documentation is nothing but in the demo i saw that https://ibb.co/FzqfL7H
I found how, but i was thinking to make it both, one time automatically and then to add a button where the user can open the manual many times. Is this possible? Thank you
var helper = fhpc_getHelperByID(1);
HEy Thank you that works, but i can not add it with a button, is there a other way to connect it with a button?I am able to do only this: https://ibb.co/nQCvB5R
Please can you indicate me the url where is placed the button, and the ID of the target tour ? I will check it.
Just send you the link from your profile
Hello again, i just realized, that the plugin causes 1 error just there where the tour is added, on other pages no errors. https://ibb.co/g6HQ9xf
Error Link: https://domain.com/wp-content/plugins/WP_Tour_Builder/assets/js/frontend.min.js?ver=3.4
What kind of problem is that?
Please can you contact me from the support page of the plugin, sending me the url of the problematic tour ? I will debug it .
yes just sent! Thank you check mail
I am interested in your tours plugin. We have web app thats build on laravel & php and wp website . I was wondering would this work on our webapp which is not wp? If not do you have php version of your tours plugin? I messaged you from your profile. please let me know your response . Thanks
No, sorry, there is no php standalone version of this plugin currently, it can only works with WP . I note the suggestion, thank you.
Presale question: I’d love to know if for each step I can include a button that says “Next step” or something along those lines?
No, sorry, there is no such option currently.
I tried you plug in in Demo but my browser blocked the popup. I had to unblock it which is not what we want if it will ask customers to do it. Maybe its only in demo? also the page did not scroll to show next tip or guide, also maybe its only in demo? We need to use it in a website to guide step by step but not automated. Meaning we want the customer to go to “next” tip by clicking. Your plugin have this option? We use WPML in our site, is your plugin compatible with it?
1. You simply need to close the Envato frame to see the demo running normally.
2. Yes, you can ask the user to click the target element to continue the tour.
3. WPML can be used to translate the backend texts, but not the content of the tours, sorry .
Is the tour also displayed on mobile !?
Yes, you can freely choose if each tour must be displayed on desktop , mobiles, or both .
Hi, I saw your demo and realize some tour steps appear off screen, where user has to scroll to find where exactly the next tour step went. Is there a configuration where the page follows or auto scroll to the next step?
You need to close the Envato frame on the demo page to see the automatic scroll in action.
Can I set it in a central control panel in a wpms network for all my sites in a once? Tks!
No, sorry, the plugin must be activated from the wp plugins panel of each website, not from the network admin one.
Does this plugin allow me to use some image as a “character” to give instructions for the new customers?
Also, does it auto-scroll, depending on where the focus box appears?
Finally, is it able to display a next step button to go to next step?
What is the difference between this one and the ultimate plugin you also have?
1. Yes, you can show images in a “Dialog” step
2. Yes, it automatically scrolls to the target element
3. No, not in the Light version
4. You can find the differences list on the main page of the plugin .
Hi! A presale question: what if a DOM element I am going to use for a tooltip is not visible to logged-in users? Can i assign a DOM element not by finding and clicking it on the frontend?
Yes, you can define it by filling directly the css selector of the target element in the “Target element” option (ex: #myElementID), even if you can’t see it from the admin role.
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