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This plugin works really poorly… I bought another plugin instead that worked perfectly and would like to request a refund for my purchase
Thank you for writing in.
We were not able to reply you as we were caught in a busy schedule. Please do let us know if you are still facing the issue, we will help you on this matter.
I went through the flow to connect a facebook account and it says everything worked and I can see in my facebook page that the app “WidgetPack” has been added but no information from the page is inputed into wordpress. In your docs I should be able to see the profile image after connection under “FB Connect” but nothing appears. I’ve also tried uninstalling and reconnection but still I get the same error
How do I update this plugin? Will it not override my settings?
My purchase code 27c23a8c-1af3-440a-96a1-80250fde8722
Thank you for writing in,
Please go to the https://codecanyon.net/downloads then download the latest version of the plugin, now make a backup of the old version plugin then delete it from your site. After deleting you just need to install the latest version of the plugin in your site. Please do let us know if you have any additional questions.
Thank you, I updated the plugin successfully.
However there is a small bug, that when using pagination – the badge setting display zero reviews.
Thanks for writing in,
We need a little more information to understand what’s going on. Would you please provide us the URL of the site? We will check and let you know the solutions. Also, if you have any additional questions, please let us know.
This is the URL. You can see the FB review pagination
Thank you for writing back,
What permission do you need for your user?
Please give us a role of admin.
I sent you the details.
please let me know when you are done so I can reset the password.
For test purposes, would you please deactivate another plugin and then clear the site’s cache to check if the issue still persists or not?
Hi, which plugin to deactivate?
Thank you, its ok now.
Please do contact us if you have any additional questions.
we purchased the FB Page Review plugin for WP and we are trying to confire everything following the documentation.
Unfortunately there is something wronge. We connected the fanpage, the plugin loaded the Pange Name, Page ID and Access Token, we enabled checkbox Show Reviews, selected carousel type , configured it but anyway it is not showing reviews.
The website is https://inspiratorpodrozy.pl/ and the shortcode is added via php command direct in front.page.php file
We will appreciate some help.
The plugin used to work but for a few days the reviews are not displayed.
My purchase code
We have replied back to you by the mail. Could you please check and get back to us by the same mail? If you have any queries please do let us know.
Yes I got the mail from you. Thank you.
If you have any additional queries please do let us know.
My Facebook is not connecting. It takes me through logging in, approves it, it is showing in my Facebook as an approved business integration, but it is not populating the page name, id, section in the plugin.
I have an online directory with 1000+ listings. Each listing has their own Facebook page, and I want to import the reviews to my website.
Can I use this plugin to import the Facebook reviews for each listing? Note that I am not the owner of the 1000+ Facebook pages.
Currently, it is not possible with plugin features.
Hello, I just bought a WP Facebook Review Showcase plugin.I created a new post and put the code
On the website page, not showing Review? Can you help me?
Would you please provide us the URL of the page where the shortcode have been used? We will check and let you know the details.
Thanks for writing back,
Best regards. Suvinai
I’ve purchased the plugin But not working While everything has been set up
Please refund me
Thanks for the help I can now use it.To show a review and now I change to use BNE Testimonials Pro Plugin
Sorry, we didin’t understand. Would you please explain?
I’ve purchased the plugin and I linked the widgetPack to facebook successfully,
but I’m not able to see it on my website.
I can’t see the FB page in the plugin page.
My user ID is: 10221313160919620.
I have wordpress 5.4. Is it not compatible?
Ok thanks. I sent you the details.
We will check on this matter and let you know the details as soon as possible.
Good afternoon i bought the wp facebook review showcase but unfortunately when i tried to connect to my business page it doesn’t show any of them. i already accept all the request from facebook. (i have 2 pages linked to my account)
where is my mistake?
We’d love to help you out with this! We need a little more information to understand what’s going on. Could you please provide us with the URL of your site? We will check and let you know the details.
do you need the user and password to get in? as the customer that wrote you later than me i can’t find the facebook page on the plugin.
I got problem with loading time of the reviews. It’s located here:
The loading time is quite huge – I checked it should show casched version, but anyway the problem still remains. Do you have any advice how to make loading process much quicker?
When we loaded your site, all the reviews were shown as soon as the site was loaded i.e it did not take anytime. Therefore, this must be due to the cache plugins or the cache stored in your browser. Please deactivate if you have any cache plugin and clear all the caches. If you have any additional questions, please let us know.
Hi my friends, Your plugin looks very cool!, theoretically. I bought it today. However, after about 2,5 hours of testing, I can’t seem to display the written reviews on a website. Please check this short explanation video to see what I need to get up and running: https://www.youtube.com/watch?v=C8e6PeRZB8k. Looking forward to your valuable reply. Warm regards.
I just bought the plug-in and after the settings, I have duplicate stars.
I already use the Awesomes fonts in Pro on the site.
Thank you in advance for your help.
Would you please provide us the URL of the site? We will check and let you know the solutions. Also, if you have any additional questions, please let us know.
When I activate the WP Facebook Review Showcase plugin on my WordPress website, I get an error immediately. I get a ‘headers already sent by…’ error. It also moves the dashboard, posts & other links on the left down the page & leaves a large space above them. I have a screenshot I could send you? I would like a refund please. My license is: 8906ea1d-d4c7-4bc8-ae1a-766502444364
Please refer to the reply on the above comment as both of your comments are same.
We are really sorry that you have seen this error. This is due to HTTP request. We can fix this for you. Please provide us a temporary login details of your site in ‘Private Contact’ section below:
We will check on this matter and let you know as soon as possible.
Thanks for the reply. I was in a rush & purchased an alternative plugin instead. Please can you issue me a refund, considering I had a HTTP request problem with the plugin?
We will have to look at the issue first and check if the issue can be resolved or not. If in case it can’t be resolved then only we can provide you the refund. I hope you understand this policy. Therefore, please let us help you through this.
I just purchased and seems once I link the facebook to my account I see logo to my FB account then I save the connection is lost and I have to start over again why is this happening do you have compatibility issues
We would like to know more on this matter. Would you please provide us some screenshots of the issue you have faced? We will check and let you know the details.
I have the following error:
Notice: Undefined index: overall_star_rating in /home1/jasonnic/public_html/floristshrewsbury.co.uk/wp-content/plugins/wp-fb-review-showcase/includes/frontend/wpfrs-shortcode.php on line 274
We are already aware of this issue and looking for the quick fix.
It seems like and an issue due to changes in the Facebook API.
We will get back to you with the fix as soon as possible.
Thank you for having patience with us,
We have fixed the issue with API in our latest version 2.0.7.
So, please delete the old version and install the fresh copy from CodeCanyon.
This should work fine. Let us know if issue still persists.
hello!, I tried to conneted Facebook but I couldn’t save, and neither can’t put the key o name of Fanpage. Please help me.
To save your page you don’t have to enter the page name, id, and access token. All you have to do is click on “FB connect” button and then it will list out all the pages linked with your FB account. After that, click the page you want to display reviews from, then it will automatically fill the page name, id and token field and save the settings.
There seems to be a bug when the reviews are set in Carousel mode with badge enabled (3 sliders at a time).. Using the Plum template for slider, I’ve disabled the pager but yet the ’-’ indicators are still appearing on both desktop/mobile.
On mobile, the ’-’ indicators are overlapping with the reviewer’s name and the review date
Thanks for checking this!
i am using plugin and came back again, plugin giving error on my wenbsite
The facebook review seems to be working on the front page.
Please correct us if we are mistaken, we will surely assist you with the solution.
Thank you &
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