215 comments found.
I am looking the plugin and have some questions. Can we have visitors tickets and participants passes? Can we connect it with FB event page? Can visitors register with social login? Can participants send invitations? Can we know live how many visitors are in the event .
Why is the EventIn plugin on Codecanyon never updated on time and often incorrectly? Can I not move my license to the official themwinter site where its maintained correctly?
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. We are extremely sorry to say that, you have faced this kind of issue. That is not supposed to happen. Did you get the 3.3.20 version? Please let us know. You will get your updated plugin also here: https://themewinter.com/checkout/purchase-history/
From here, you can also download your updated version of the plugin. Please use your purchasing email as a username to log in and check the updated plugin. And please allow us some time, we will update it on the CC also. We are again sorry for that. Please don’t misunderstand us.
And license upgrading is too difficult. Because this is maintained by the CodeCanyone. So it is so tough to move the license key. But on the link, you will get always the updated version of the plugin.
Hope you can understand.
Thanks for being with us. Good day!
Best Regards
Yes, 3.3.20 is old, I see now updated to 3.3.21. But latest version is 3.3.22
Hi,
The latest version of the PRO version is 3.3.21. And 3.3.22 is for the Free version. And we have updated the version some days ago. But it was Envato’s problem. We pushed our file and after that, it is not updated our plugin. That’s why it happened. Please don’t misunderstand us. If you have faced any further issues then please feel free to contact us on our support channel. Support Forum: https://themewinter.com/support/ Hope you can understand.
Thanks for being with us. Good day!
Best Regards
Thank you for sorting it out. EventIn is literally the best WP Event Manager plug on the market.
One more question please. The Bricks Builder Addon is not offered to us pro users on Codecanyon. Why?
Hi,
We have replied to your support ticket please check.
Best Regards
Thank you so much 
Hi,
Thank you too for purchasing our product and being with us. Good day! best of luck. May your business will grow faster with our product.
Best Regards
I purchased your “Event Manager WordPress Plugin” from CodeCanyon. However, the version of the file I downloaded from CodeCanyon appears to be 3.3.20. When I try to update the plugin (An error occurred while updating Eventin Pro: No update package.) error occurs. How do i update your plugin?
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. That is not supposed to happen. Did you get the 3.3.20 version? Please let us know. You will get your updated plugin also here: https://themewinter.com/checkout/purchase-history/ Please use your purchasing email as a username to log in and check the updated plugin.
If you have faced any further issues then please feel free to contact us on our support channel.
Hope you can understand.
Thanks for being with us. Good day!
Best Regards
Hi,
The latest version of the PRO version is 3.3.21. And 3.3.22 is for the Free version. And we have updated the version some days ago. But it was Envato’s problem. We pushed our file and after that, it is not updated our plugin. That’s why it happened. We have now updated our plugin on the code canyon. Please check now.
Please don’t misunderstand us. If you have faced any further issues then please feel free to contact us on our support channel. Support Forum: https://themewinter.com/support/ Hope you can understand.
Thanks for being with us. Good day!
Best Regards
Para escaner los tiquets a la entrada del evento, que debemos hacer… el evento es en un par de horas y nos urge la respuesta. por favor.
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. You can open your scanner option on your mobile easily with the internet. And you can check them one by one. Our scanner module is too much device friendly. So you can use any mobile or tablet to scan your tickets.
Hope you can understand.
Thanks for being with us. Good day!
Best Regards
Pre Sales Question , can we offer group registration like if the user click 10 ticket it will show 10 fields for First Name and Last Name or Invitation like for the group so they can enter their details ?
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. We are extremely sorry to say that, we don’t have this option right now. But we have already noted it as a task list. Hope in the future after doing a good R&D we will try to implement a bulk purchasing system.
Hope you can understand.
Thanks for being with us. Good day!
Best Regards
Hi, I am just to buy the plug-in, just have one question. Can I connect the purchases to a CRM so I can manage contacts like name, email, and witch event they attended?
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. You will be happy to know that, we have integration support with Fluent CRM. So that, you can easily grab the event attendee’s information in your CRM.
Also, we have integration support with GrounHogg, Twilio, Zappier, Pabbly and many more.
You will get all the documentation here: https://support.themewinter.com/docs/plugins/plugin-docs/integration/fluentcrm-integration/ Please check all, which one is suitable for you.
Hope you can understand.
Thanks for being with us. Good day!
Best Regards.
Running V 3.3.20 Updater says 3.3.21 Details/changelog indicate 3.3.22
Download at 3.3.20 ???
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. Our latest version of the plugin is now Free 3.3.22 and PRO 3.3.21 now. And on the list, you can check both version’s changelog.
Please update your plugin to Free 3.3.22 and PRO 3.3.21
Hope you can understand.
Thanks for being with us. Good day!
Best Regards.
Buena tarde! me gustaría activar el contador en el banner de mi evento… por ahora aparece en cero, Cuáles son los pasos a seguir para activarlo.
Gracias de antemano
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. For activating the countdown your events should be upcoming. Rather the countdown will not work. Say, you event on 15th March, then it will not work. If your event is held on the 16th of March then it will show you the remaining time.
Hope you can understand.
Thanks for being with us. Good day!
Best Regards.
Hiya,
I have this plugin and it does a good job
Can you please confirm if it is meant to create a product in WooCommerce and record sales via that or does it just use the payment/coupon etc features?
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. This is our event management plugin. Using this you can create events and you can sell them. Also, you can make the event as a virtual WooCOmmerce product. If, you are using WooCommerce then.
Because this plugin can be used without WooCommerce also. We have compatibility with WooCommerce. So that, you can use any WooCommerce-supported payment gateway to take payments for your events.
If you don’t want to use WooCommerce to take payments then you can use the Stripe payment gateway. We have the support for it.
If you want to use WooCommerce then you can give discounts on your events as WooCommerce products.
If you still don’t understand what is the purpose, then It would be great if you open a ticket here: https://themewinter.com/support/ so we can give more information.
Hope you can understand.
Thanks for being with us.
Best Regards.
Hiya,
I have had th plugin for a year and only used it a little.
“Also, you can make the event as a virtual WooCOmmerce product. “
Please advise where this is described in the documentation.
Sorry, what I would like is the event ticket to be set up as a Woo product.
Hi,
From the Eventin plugin, your event will be act like a virtual product. I mean you can make them as virtual products but, you can not show them on your product list. We have lots of shortcodes and has widgets to show them as list events on a specific page. So don’t think you can merge your events with products. You can sell them like your product. WooCommerce can handle the purchasing system for events only.
Hope you can understand.
Thanks for being with us.
Best Regards.
Hi, why email reminder do not include email body text although it is set?
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. We have already taken it as a task list. Hope in the next update it will be tags friendly for email reminders too. Our team is working so hope we can release our latest version soon. So, please allow us some time.
Hope you can understand.
Thanks for being with us and thanks for your patience.
Best Regards
I’m thinking on purchasing but I checked your YouTube video and it looks like if someone buys 60 tickets, then that person has to fill in the name, phone, email 60 times. this is ridicolous. is there a workaround for that?
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. We appreciate your nice query and surely it’s a good suggestion to improve our plugin more. Your query is already on our roadmap. And our team is doing R&D on your query. Hope when they landed on the right decision they will give you a solution for that. And obviously, we will do something about this.
So please allow us some time. Our team is working on various updates every day. Hope they will do something for the purchasing system to make it better.
Hope you can understand us.
Thanks for being with us and thanks for your patience.
Best Regards.
Before I purchase, I want to know if it supports recurring payments along with recurring events? when the event recycles, does it takes the payment again too? Is it like subscription basis? If it does works for recurring payments then what’s the conditions? Do I have to purchase the premium version or the free version is fine? Does the recurring payment works If I set it for woocommerce payments?
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. Our plugin has no subscription-base compatibility for purchasing recurring events. In our system when you will make a recurring event, then there will be created the child events with it. And they have also a price form. You can edit them as well. But say, if you create a 26th Feb – 28th Feb recurring event. Then here you will get 3 events. For 26,27, and 28 and they have the price form also when you will create them.
There is no option to make a purchase for them(those 3 events) at a time. You have to purchase them separately. There is no option for a subscription-based purchasing system.
Our plugin has only deposit plugin support: https://support.themewinter.com/docs/plugins/plugin-docs/general-settings-eventin/woocommerce-deposit-for-event-tickets/ Check this doc for more information.
Hope you can understand. Thanks for being with us. Good day!
Best Regards
Hello, Wanted to clarify something, does the plugin offer seating plan creation and management for conferences, seminars, etc…?
Hi,
Greetings from the ThemeWinter support team. Thanks for reaching out to us. You will be happy to know that, we are working on a new seat booking app. And soon we will release it. We have already published a plugin for booking appointments called timetics: https://wordpress.org/plugins/timetics/
Which is only for booking. But our upcoming PRO version has a seat booking system, and seat plan creation, and for managing conf.., semi… you have to use our plugin Eventin. The PRO version is under construction. After release, we will publish it to our site first.
Hope we can integrate it with the seating plan in our Eventin plugin soon. Our dev team is already at the dead end of the release date. After a good QA, we will release that. For more information please check this: https://themewinter.com/introducing-timetics-booking-management-made-easy/
Hope you can understand. Thanks for being with us. Good day!
Best Regards
no changes are saved to events i nedd help
Hi,
Greetings from the Eventin team. Thanks for reaching out to us. We are sincerely sorry that this happened to you. This is not supposed to happen. Because we have not received any such issue from any client. Looks like it’s conflicting with other plugins or something.
We will suggest you do deactivate all plugins one by one from your site and check if your system is working correctly or not. After trying all these things, if your problem is not solved then, It would be great if you give us your site login URL and site login information by opening the ticket here: https://themewinter.com/support/ so we can test it from our end.
Note: Please confirm us did you updated your plugin properly?
Hope you understand.
Thanks for being with us. Good day!
Best Regards
Hi, I am very interested in purchasing this plugin and tested out the free version, but have a question as to configure a “multi session” conference where tickets are purchasable for each session… from what I can tell you need to set up a “schedule” first for each session so you can display the speaker information, but then need to add an “event” with just a single session in each one so that you can have ticketing available… can you confirm if this is correct or am I missing something?
Hi,
Greetings from the Eventin team. Thanks for reaching out to us. We don’t have the option to purchase every session. If anyone purchases your event then s/he will get access to every session. We don’t have a session-wise purchasing system.
We are working on a new plugin that will give you access to purchase events session-wise. And soon you will get that on our channel.
For getting more information please follow our roadmap: https://themewinter.com/eventin-roadmaps/
And if you have further queries then feel free to contact us on our support channel: https://themewinter.com/support/ Our support team members will help you more briefly there.
Hope you can understand. Thanks for being with us. Good day! Best Regards.
Can I have multiple QR codes for a single event ticket because sometimes an event can be subdivided into sections ( like lunch and dinner) and then the separate QR codes for lunch and dinner can be scanned against the food coupons.
Hi shiringit,
Greetings from the ThemeFunction. Thanks for reaching out to us. We are extremely sorry to say that, we don’t have a multiple QR code generation system for a single attendee. But you can make multiple ticket variations for your single event.
And there you can create multiple ticket variations like “lunch/dinner” food tickets. Your clients can buy both tickets from your event and you can scan them multiple times by checking their status. And if you want to charge a single amount for both tickets then you have to make a variation with “0” pricing.
So we suggest you create multi variations of the ticket. If you face any problems creating a ticket or if you don’t understand what I want to tell you then please open a support ticket on this channel: https://themewinter.com/support/
Our support members will give you more proper direction about it.
Hope you can understand. Thanks for being with us. Good Day!
Best Regards
I’ve submitted this refund request about two weeks ago now. All I’m getting from Envato is that the author has to fulfill a refund. All I’m getting from you, the author is Envato is the only one who can issue a refund. WTF?
Can I get a full refund? Your product doesn’t meet my requirements from day one.
Hi,
Greetings from the ThemeFunction. Thanks for reaching out to us. We are extremely sorry to say that, we don’t have any option to give a refund if you purchase it from Envato. If you purchase the product from Envato then you have to take a refund from Envato. And we don’t process the Envato refund, We are just only author.
Please follow this link: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
And you can take a refund here: https://themeforest.net/refund_requests/new
And would you please tell me which email you used to open a ticket here: https://themewinter.com/support/?
If you opened a ticket for a refund request then, obviously one of our team members will help you as soon as possible.
Hope you can understand. Thanks for being with us. Good day!
Best Regard
Hi, With your plugin can I add multiple events on the same day? my client wants to buy your plugin. If you have this option then tell me
This is my client message:
The biggest issue I keep having is most event plugins or themes are primarily for one event per day. Our symposium has 2 tracks running at the same time, on multiple days. Students or attendees need to be able to register for the session they want. We4 usually charges different registration fees based on the level of provider, so volunteer EMTs pay less than doctors. ( Physician CE costs us more to accredit)
Hi,
Greetings from the ThemeFunction. Thanks for reaching out to us. You will be happy to know that, you can add multiple events on the same day. And it’s a very easy process on our system.
You have to just set the date and time for it. And you can also run multiple events at the same time and date without conflicting anything.
We have a ticket variations system. Using this you can set multiple ticket types for a single event. And our plugin can produce “Recurring” events so that, you can create recurring events for days, weeks, months, and years.
It would be better if you check our full docs: https://support.themewinter.com/docs/plugins/plugin-docs/event/eventin-event/
then it will give you more information about our plugin.
Hope you can understand. Thanks for being with us, Good Day!
Best Regards
With your plugin which theme is best?
Can I use your plugin with Divi theme? If not then which theme is best ?
Hi,
Bizxpo and Eventin are the best suits. But you can use any theme which is built by Elementor. Why I am saying it’s elementor based? Because we have lots of Elementor widgets to easily show your Event’s properties on your site’s page.
And obviously, you can use any theme with it. Also, you can use the DIVI theme, because we have divi addons for it: https://wordpress.org/plugins/eventin-divi-addon/
You will get easy support with the DIVI theme also.
Hope you can understand. Thanks for being with us.
Best Regards
With this Divi Plugin Can I use only free plugin ? Or I can buy paid plugin with divi addon?
Hi,
My client have buy your plugin today. Please send me your support email id. I need your support. I want to ask some questions.
Hi,
It would be better if you open a support ticket to this channel: https://themewinter.com/support/
Thanks for being with us. Good Day!
Best Regards
I submitted ticket
Hi,
Ok, thank you. One of our support team members will give you a reply soon. Thanks for being with us.
Best Regards
Can I connect plugin “Mollie payments” to the Event Manager WordPress plugin (for online payments)?
Hi,
Greetings from the ThemeFunction. Thanks for reaching out to us. You will be happy to know that, our plugin is fully compatible with WooCommerce. And our event payment-taking system is handled by WooCommerce.
So if your “Mollie payments” system is work with woocommerce, then you can use it with the Eventin easily. We haven’t tested it yet. But we have checked this something which is working with woocommerce: https://wordpress.org/plugins/mollie-payments-for-woocommerce/
So you can test it with the plugin. May be it will work.
Hope you can understand. Thanks for being with us.
Best Regards
please update plugin for new wp. error on www.website.com/wp-admin/includes/class-wp-upgrader.php on line 334
Hi,
Greetings from the ThemeFunction. Thanks for reaching out to us.
We have not received any error along the lines you are talking about with our new WordPress. And no such issue has been claimed by any other client of ours.
This might cause a conflict with another plugin you have. Which we cannot say without seeing. So it would be better if you open a support ticket to this channel: https://themewinter.com/support/
One of our support members will check your issue, After submitting the ticket from you. And we will let you know the update about it. And if it’s caused by our plugin then we will solve it for you definitely.
Hope you can understand.
Thanks for being with us.
Best Regards