24 comments found.
Would this plugin track its own customer order history, or does it integrate with some other aspect of WooCommerce for order history data?
Hello There,
Greetings of the day!
Please find the revert-
Would this plugin track its own customer order history,
→> Currently, This feature is not the part of our default module, you can’t track customer history data.
Does it integrate with some other aspect of WooCommerce for order history data? Could you please elaborate your requirement so we can check it from our end.
You can also connect and send your requirements with us at support@webkul.com.
Thanks & Regards
Team Webkul
Specifically answering their question about
"Could you please elaborate your requirement" on integration with some other aspects of WooCommerce for order history data:In the screen shots of the plugin, it shows an example customer’s order history. But all it shows is an order number and total.
Does the plugin have the ability to get to the specific product(s) that were ordered as part of the order number?
It’s more the product data we need, in order to make recommendations based on previously purchased items.
Hello There,
Greetings of the day!
Plugin supports the full product data.
If you have any other issue with the module, you can also connect with us at support@webkul.com
Thaks & Regards Team Webkul
Hi, is this plugin compatible with multiple WCFM vendors?
Hello there,
Greetings for the day !!!
Kindly please note that we do not provide assurance for compatibility with any third-party module.
If you want us to do it exclusively for you please reach out to our sales team at sales@webkul.com
With Regards,
Webkul Team
Hello, I’m very much interested in your plugin. I need to know if the admin can give the user the option to choose between coupon and bank transfer during the return request process. If the user selects coupon and the admin approves the request, a one time coupon should be created for the user for that refund amount. And If the user selects “bank transfer”, the admin will process the refund manually. I check the demo, when “Refund” is selected in “Resolution type”, a dropdown with the options “Coupon” and “Bank transfer” should be perfect.
I really hope this plugin can do it. If it can do it, I’m buying it right away. I’d probably need several copies. Thanks in advance.
Dear Customer,
Currently the refund process is manually taken care by admin of the website only. We can customise our plugin according to your needs as well. For that kindly email us at support@webkul.com with your requirements so we can assist you out faster and better.
Thanks
Hello, Yesterday I’ve sent an email to support@webkul.com explaining the requirements. Please take a look at it and let me know if it can be done. I’m in a severe time crunch. Thank you very much.
Sure we will update you there.
Hello, It’s been a week and I’m still waiting on a response.
Please be kind enough to share the ticket id you got from us.
I didn’t get any ticket id. I sent a direct email to this id support@webkul.com explaining my requirements.
I created a ticket, here are the ids: #247205 and #247208. Awaiting prompt response.
Thanks we have escalated information to team you will get revert over the ticket itself.
Hi, I can not tell which options I do and don’t want? I don’t need pictures, additional information etc. There is no option for that?
Dear Customer,
You can email us at support@webkul.com with your requirements so we can assist you in that.
Thanks, Team Webkul
Is it compatible with WC 4.6.x ?
Dear Customer,
For now our plugin supports only WC 3.9.X. We are working on the plugin in order to make it compatible with the latest WC version.
Thanks
Hello, I’m interested in this plugin, but it seems it was not updated for a long time … Will it work with WP5.5.x and WC4.4.x?
Dear Customer,
Yes it works with WP5.5.x and WC4.4.x.
Thanks
I’m a problem, when i have activate this plugin, wp-bakery dont work in pages editing, it’s buged, maybe conflict in jquery? help me? thx
Hi There, please contact us at support@webkul.com with the issue you are getting so that our team can resolve the issue asap. Thanks!
Is it possible to add multiple types of returns with their own time frames.. For example we provide 60-Day Returns and 1 Year Warranty on all our products.
Hi There, currently the admin can add a RMA time to return the product for all the products of the store but if you want the feature to add different RMA time for different products then we can customize the plugin as per your requirement. Please contact us at support@webkul.com with your requirements so that our team can assist you accordingly. Thanks!
Hello, I’m interested in the plugin (Return claim). I want to know if this plugin has Reports logs out of the system?(.xlsx, .csv) Because it is related to my client’s web account department.
Hi, currently the plugin doesn’t have the report system to generate the report in .csv format but we can customize the plugin to provide you with the required feature. Please contact us at support@webkul.com with your requirements so that our team can assist you accordingly. Thanks!
Hi. Does the refund automatically occur once approved? I want to be able to approve request, but issue refund once I receive the item.
Hi, the refund will not automatically occur once approved as the plugin is only used to create the record for the order and not automatically provide the refund as it also depends on the payment method enabled on your website. But if you want then we can customize the plugin as per your requirement, so please contact us at support@webku.com with your requirement so that our team can assist you accordingly. Thanks!
This product has an inline chat system in the customer admin but does it send email notifications to customer so that they can know to check messages/responses from the store admin?
Hi, yes the customer will get email notification regarding the chat for product return if he has enabled the feature from his end. If you have more queries then you can contact us at support@webkul.com. Thanks
Hello Support, I created a Ticket #46496 relating to Woocommerce RMA. Hope you will look into this issue at your earliest. Kind Regards and Thanks
Hi, we are looking into the issue and get back to you as soon as possible over the ticket. Thanks.
Thank you very much support, I appreciate your reply and status update.
Thanks for such kind words.
I am looking to maybe buy this plugin. However, when I tested the demo I did not see any pictures uploaded to see how it looked. When I logged into the admin section and tried to look at the RMA details there is an RMA number that is linked. I tried to click on it to open it and nothing happened. Here is the link https://wordpressdemo.webkul.com/woocommerce-rma/wp-admin/admin.php?page=woocommerce-rma&rid=1&action=view. Can you tell me what this link is for?
Hi Simplyput, the link which you have provided is not valid, please follow the link – https://wordpressdemo.webkul.com/woocommerce-rma/wp-admin/admin.php?page=woocommerce-rma&rid=1&action=view And for RMA with images please follow the link – https://wordpressdemo.webkul.com/woocommerce-rma/wp-admin/admin.php?page=woocommerce-rma&rid=4&action=view
Please go through this link instead of earlier one – https://wordpressdemo.webkul.com/woocommerce-rma/wp-admin/admin.php?page=woocommerce-rma&rid=2&action=view
Okay I tried that link and logged in clicked on order ID 122 and it still does the same thing I reported last time. Here are my steps. -I login and go to main RMA screen and select view for order ID 122. The RMA detail opens up and the first element in the record is order ID 122. When I hover over the 122 I get a link so I click on it and get nothing.
This is the link to the order. From here the admin can redirect to the order in the order list. And in the demo the permission not provided to the demo user that’s why it is not redirecting to the order. Hope now, it is clear to you.
The RMA page is not loading once added to menu, or from a direct link.
https://www.rycemerch.com/my-account/rmahello haulsadmin, That is strange, we will surely help you please mail us at support@webkul.com so that we can assist you better. Thanks
Is there an email to admin when RMA opened? Does not seem so.
Yes, it must be there. Please email us at support@webkul.com if you are facing any issues.Thanks
This module is waste of money for what it does. A refund would be appreciated.
Hi, please let us know the issue which you are facing. For sure we will fix the same. Contact us at support@webkul.com so that we can assist you better. Thanks
Is there notification mechanism when user or admin type response in chat?
Hi There, thanks for suggesting this feature. We are working to implement the same in the plugin. You will find the updated plugin in this week, or you can contact us for the updated plugin at support@webkul.com so that we can better assist you. Thanks
Was that updated?
Hi, you will be notified for the update. Or you can check the same in the changelog.
This plugin is a waste of money. It is rising php and sql errors for missing table fields.
Hi there, If you are facing any issue then please mail us at support@webkul.com or you can raise a ticket at https://webkul.uvdesk.com/ so that we can look into the issue and fix the same. Thanks
Congratulations!
Amazing Work, Good Luck With Sale 
good job on this, fantastic 
big sales for the week and a nice day !
Excellent Work – DCSF
