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60 comments found.

sorry can someone tell me how does line work? i have installed line on my computer now where will i get the “QR line URL” step by step guide would be nice.

Hi there,

Thanks for reaching out. In this case, please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Kelly

ticket opened!

Please follow ticket to get help. Thank you.

Kelly

I want to add this in external website non wp, How to do this?

Hi there,

Thanks for choosing us. Sorry but this one is for WordPress only. Can you manage to have a WP site? There are lots of themes and plugins born to work for WP.

Kelly

Hi,

There is possible to:

1) Display all icons expanded by default when user visits the webpage?

2) Open Whatsapp app directly when user click on whatsapp icon instead of displaying just the phone number?

3) Same above when user click on phone icon, it can be open the dial phone screen automatically instead show the phone number for clicking?

Thank you

Hi there,

Thanks for getting in touch. Let me answer your questions.

1. I’m not quite clear of what you asked, can you explain more? Btw, you can see demo here http://preview.codecanyon.net/item/wordpress-support-allinone/full_screen_preview/19503283

2. & 3. These features are not available now.

Kelly

I did mean that user don’t need to click on balloon to expand icons. The icons (whatsapp, messenger, email, phone, etc) could be displayed all already expanded.

Oh I got your idea but it is not available now, too

Kelly

Will this plugin be updated? I would like to get access to other social networks. For example, vk.com. Plagin is not always stable. On some phones it does not work. Now there is a service whatshelp.io that gives more functionality and works more steadily. And it is free.

Hi there,

The plugin is still working well and we will consider adding vk.com in the future. If having an issue, please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Kelly

Is there a link / trigger that can be used to activate the “popup support”

Hi there,

Do you mean that you want the popup opened automatically without clicking on it? If yes, please submit a ticket at https://ninja.ticksy.com/ and our support team will do it for you.

Kelly

Is it possible show widget on the selected pages?

Hi there,

No, it ’s not. It appears on all pages of your site to provide support for your customers. Let me know if you need any help. Have a nice day!

Kelly

Hi,

Thank you for nice plugin

LINE barcode did not work until I changed profile link from http to https. Please include in docs _

Thank you so much. We will update the docs.

Kelly

Live Chat

Hi, is it possible to enable also an extra chat option, like zopim or zendesk please? Not all customers have Facebook (customers target: 60s aged)

Hi Denny,

You can use https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065. This one has option to display the FB chatbox at any position you want, so at the same time you can display other chat like zendesk from other addon. I hope this helps.

Kelly

A presale question. I see the plugin name is social messenger. But I’m missing a few more social messenger apps. Did you have planned also implant support the other social media messengers like: Telegram, Wechat, Yahoo, QQ, Facetime and Hangout? I am interesting but i need this also. Can we make a live chat or call with this plugin?

Hi there,

You can make call and chat with this plugin. We will add Telegram and Wechat in the next update. Facetime is phone which is already have, Yahoo is not trending anymore. Thank you and I am will be glad to have you as my awesome customer. ;)

Kelly

Is it possible to open whatsapp web o whatsapp app when taping or clicking o the whatsapp icon instead of just displaying the number?

Hi there,

Currently we don’t have that feature but we consider updating it. Thank you so much.

Kelly

To Whom It May Concern,

Will this plugin work with WordPress version 4.9.8 using PHP version 5.6 and ENFOLD WP Theme? Is this all I would need to buy to set up WhatsApp on my site like your demo shows? Please let me know so I can purchase ASAP. Thank you in advance for your time and looking forward to hearing from you soon, James Barren

Hi James,

Yes, it works with all you mentioned.

Let me know if you need any help.

Kelly

Hi, can I display the icon only on selected pages? or place shortcode to display it? Thanks.

Hi there,

We will update the feature of selected pages soon. Shortcode has not been developed yet. Thank you so much.

Let me know if you need anything else.

Kelly

Celebrate & save with 40% OFF NinjaTeam plugins

and this plugin still in $25

i add to cart and still in 25 at checkout

We decided to discount this item to $15, you can refesh your cart to see discount price.

Happy shopping!

cool,

can i add any numbres of item, icon, etc ???

Hi there,

What you mean by “numbers of item, icon”?

Kelly

Hello can I change its icon (blue chat like icon)which appears in bottom of screen

Hello,

You can change it http://prntscr.com/krlpn2

Let me know if you need any help then.

Kelly

Hi, where can i change the words? Loco is not working- is it in php?

Hi there,

Thank you so much. Have you tried it with Poedit?

Kelly

Pre-purchase questions:

1. Can I add a custom icon?

2. Where did you get the preview image?
https://s3.envato.com/files/221813207/inline-preview_04.png

Just lost a customer. All the best.

Hi there,

We sell the plugin, not the image. I am not really quite sure why you need just the image? Please let me know if there is anything I can ever help you with.

Kelly

I never said I just wanted the image, was going to buy the plugin and also wanted the image as well. Read carefully next time.

I tried the demo: 1. Facebook only displays forms for messenger. 2. Whatsapp only displays numbers that can be contacted via the Whatsapp application. 3. The line only displays a QR code.

Can it display live chat for Facebook, Whatsapp and Line?

Hi there,

Sorry but because this plugin works like that.

For other options,

You can take a look at live chat here https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383

WhatsApp here https://codecanyon.net/item/whatsapp-chat-wordpress/22800580

Please let me know if there is anything I can ever help you with.

Kelly

If I use both plugins together, is there a problem?

You can use both, no problem. Some pages you display Messenger, some pages with WhatsApp.

Kelly

how can I make this display only on the contact us page?

Hi there,

Thanks for reaching out. In this case, please submit a private ticket with your admin login details at https://ninja.ticksy.com/ and our support team will help you do it.

Kelly

Hi, It would be possible to add instagram in the next update in the same way that you did snapchat. using an instagram QR code. Because now Instagram also has a QR code. Thank you so much.

Thank you for your suggestion. We will consider it.

All the best,
Kelly

Is this plugin compatible with Dokan? Where all sellers would have a space to put their whatsapp and the customers contact them directly from the products page?

Hi PyBrasil,

Thanks for reaching out. Currently it does not support Dokan plugin.
Please let me know if there is anything I can ever help you with.

Kelly

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