Support for Wordpress Responsive Youtube Playlist Video Player


RikdeVos supports this item


Popular questions for this item

Why does the video’s poster image look pixelated on mobile devices?

This is the default start-screen of youtube’s video. On desktop browsers (non-mobile) the poster image is sharp because the plugin overlaying a sharp image that it downloads. For mobile browsers it cannot do this, since the video needs to be clickable to start playing. I cannot make the video start by clicking an image above the video. They (the mobile browser developers, Apple or Google in this case) have added this measure to ensure video’s cannot start playing by themselves when you open a page as it would eat up your bandwidth. Unfortunately there is no solution to this problem.

The controls and icons are not showing. What do I do?

  1. This can be caused by a 3rd party caching plugin you have activated as these sometimes block URL calls or change directories making it impossible to load the icon library. Deactivate these kinds of plugins.
  2. Go back to your site and refresh a couple of times to clear the browser cache.
  3. If it still doesn’t work you can load the icon library directly from the Font Awesome CDN. To do so go to the Custom CSS page in the admin panel. Paste the following code:
    @font-face {
      font-family: 'FontAwesomeYESP';
      src: url('');
      src: url('') format('embedded-opentype'), url('') format('woff2'), url('') format('woff'), url('') format('truetype'), url('') format('svg');
      font-weight: normal;
      font-style: normal;
  4. Go back to your site and refresh a couple of times to clear the browser cache.
  5. Still doesn’t work? Contact support

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Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
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  • Customization services
  • Installation services

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