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Reviews for Real Thumbnail Generator: Efficiently force regenerate thumbnails in bulk (or single) in WordPress

Reviews for Real Thumbnail Generator: Efficiently force regenerate thumbnails in bulk (or single) in WordPress

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17 Reviews

for Bugs

Dont buy this. it doesn't work and there's no support. they ask all kinds of stuffs. in the end you will get fed-up of their support and just leave it.

Author response

Hey!

Here is Matthew :-)

Sorry to hear this. Unfortunately, I cannot associate your rating / review with one of our tickets. Can you please send the reference ID of the ticket (in the response emails the latest part in brackets)?

Regards

for Feature Availability

This plugin is a time saver, well designed, pleasing to the eye, and a pleasure to use!!

for Customer Support

This is a new review. The previous was 3 stars of 5

The plugin works better now, the thumbnails path & filename structure works fine but the customer support should be better.
The author web site does not offer the ability to retreive the list of support tickets and, sometimes, it does not send mail when a support ticket is created, and an answer has been added, so it is not possible to follow it.

The customer support has to be better !

Author response

Thank you for your feedback MagicPhotoEvents. Our support runs for our customers via email. We never promised a support center with account and list of support tickets. It is much more the case that in our experience this would overwhelm a part of the users and therefore email is the easier medium.

I hope for your understanding!

Best regards,

Jan

for Customizability

Perfect!
I am a beginner and I managed to do it in a few minutes. They do exactly what is described.

for Feature Availability

I can recommend every single product of these guys - Perfect development and support as well!

for Design Quality

Works well, does what it has to do simple to use and integrates well into Real Media Library.

for Customer Support

Useful and comfortable feature if you have to maintain and organize lots of images!
Also, matthiasweb's friendly and quick customer support is worth mentioning as you can trust any bug to be removed asap.

Great work, great service!

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