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Discussion on Live Chat Unlimited

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1666 comments found.

TXTFox

TXTFox Purchased

So the only way to respond or see msgs is through the backend admin wordpress console?

TXTFox

TXTFox Purchased

Ok I think we see it now. We give this plugin 5 stars we just wish it would work with an app or an existing chatbase for immediate responses vs just via wp.

TXTFox

TXTFox Purchased

Why cant we install this on another domain with another API? We purchased the unlimited. It says we can only use 1 domain on our 1 api.

Dear txtfox,

Thank you for your update.

Because you have Unlimited license, don’t worry about creating new API keys for your other domains for now. You should only register your primary domain you want to get premium support from Screets.

LC plugin will ask you to get new Screets API keys for your other domains in the future. Until that time, you don’t need to do any further actions.

If you have other questions, comments or concerns, feel free to reply here.

Best
screets

Hi there, is that already integrated? “However, In the next major update, you will be able to run the plugin in HTML and PHP pages with a simple script (by copy/pasting). So you can manage multiple websites from 1 chat console.” Thanks

Dear cytracon,

Thank you for taking the time to contact screets.

Unfortunately, not yet. You can follow up status of development here: https://screets.com/chat

Let us know if you have other questions or comments.

Best,
screets

Groeier

Groeier Purchased

Hi, Is it possible to open the chat pop-up not only with the normal button but also with an other button?

Dear Groeier,

Thank you for getting in touch wtih screets.

Yes, it is possible. Could you please contact our support team, so we can send you instructions:

Send message: https://screets.com/contact

Best,
screets.

Hi, Can I create chatbots etc? So that I give options to people to choose and then they select as well. and so on. Hope you got me what I am talking about

Dear mhim,

Thank you for interesting and very your nice comment!

ETA isn’t clear at this moment. We will announce it once we’re sure 100%. You can follow up updates on our website (https://screets.com/chat).

If you have other questions, feel free to reply.

Best,
screets

Thanks :D Now just waiting for update. :D

You are very welcome dear mhim. Feel free to ask here if you have other questions.

Best,
screets

Does this work with Elementor wordpress page builder? https://elementor.com/

Thanks.

Dear benvato,

Thank you for taking the time to contact screets.

There is no any conflict with Elementor plugin. You can use both plugins together on the same website.

Why don’t you request demo through our contact form? So you can find out it LC suits your needs before you purchase.

Request demo: https://screets.com/contact

Let us know if you have any other questions, comments or concerns.

Best,
screets

Yes, I have requested a demo through the contact page. Thanks.

Thank you for your request dear benvato. You will receive an email by screets in 1 business day.

Feel free to ask if you have any questions.

Best,
screets

Can it be used with any platform or only wordpress? Do you have backend demo so we can see how it looks like?

Dear f1br,

Thank you for reaching us.

Current version Live Chat 2 is a WordPress plugin. But, HTML and other web platforms will be supported in the next major update.

See what’s coming: https://screets.com/chat

You can also request demo through our contact form:
https://screets.com/contact

Let us know if you have further questions.

Best,
screets

Hi, Does your chat plugin have android and iOS app for website owner to handle chats from mobile ?

If yes, Then i will BUY it.

Just Confirm me please.

Dear fahadjee,

Thank you for taking the time to contact screets.

Unfortunately, mobile apps aren’t available in current version. But, we’ll start working on mobile apps after the next major update is released.

If you have other questions or comments, please reply here.

Best,
screets

OK thank you for your quick reply.

You are welcome dear fahadjee. Feel free to reply here if you have further questions or concerns.

Stay well!

screets

hello I want to buy the plugin. I have some questions in my mind. 1. Can I use this plugin as a chat system? 2. Can members on my website chat with each other? 3. I am using Discy theme. Is it compatible?

Dear Burak,

Thank you for reaching us.

LC plugin is designed for sales & support and it works only between visitor and operator. Visitors can’t chat with each other.

Please reply here if you have other questions or concerns.

Best,
screets

can i use this plugin with buddypress members ?

Dear vdoozp,

Thank you for taking the time to contact screets.

Unfortunately, current version Live Chat 2 doesn’t recognize WP users. It will be available in the next major update.

If you have other questions, please reply here.

Best,
screets

Hi, on chat console how can we find a comment date (day/month) ? I don’t see it, did i miss something in the settings ? Thanks for answer

Dear fredblago,

Thank you for getting in touch with screets.

You will want to contact our team through “Support” tab for your support questions.

Support: https://codecanyon.net/item/wordpress-live-chat-plugin/3952877/support

If you have other questions in the meantime, feel free to reply here.

Best,
screets

Before buying it, I would like to know if it’s possible to have a popup showing to visitors, telling something like “if you have a question, get instant response here” ?

Dear Kaspof,

Thank you for taking the time to contact screets.

Unfortunately l, current version (Live Chat 2) doesn’t support auto messages. But, it is planned for the next major update.

Let us know if you have other questions, concerns or comments.

Stay well,
screets

Hey, I have a problem with item menu Live Chat Links, on Appearance => Menus.

I place it in a menu, save changes, and try top click on it, but nothing happen.

All my wordpress/plugin are uptodate.

Do you have an idea please ?

Thanks

Dear adelmont,

Thank you for getting in touch with screets.

You will want to follow instructions on “Support” tab and get in touch with support through contact form. We will assist you.

If you have other questions in the meantime, feel free to reply here.

Best,
screets

pre sale question , your plugin one time payment or i have to purchase monthly or yearly plan ? 2- do you have software and app for manage chat from desktop or smartphone ? thanks

Dear Hana,

Thank you for taking the time to contact screets.

Current version (Live Chat 2) has no monthly payments. It is one time fee product.

Unfortunately, there is no mobile app yet which is expected in the next major update.

Let us know if you have further questions or concerns.

Best,
screets

Hello.

Exist a date release for new Live Chat?

Thanks.

Dear avanza,

Thank you for taking the time to contact screets.

Unfortunately, it isn’t clear at the moment. We are working hard to make it available in this year 2020 and announce ETA once we’re 100% sure.

Feel free to reply if you have other questions.

Best,
screets

Hello.

If i buy Live Chat Unlimited now, when the next major update will be release, the update is free or i need go back buy?

have the new version clients for Linux/Windows and android?

Very thanks.

Dear avanza,

Thank you for your update.

As mentioned in previous messages, the release date isn’t clear at the moment and we will announce it once we’re 100% sure.

Updates are free. But, you may purchase some additional features. For instance, Visitors extension is sold externally for current version (https://codecanyon.net/item/live-chat-visitors-extension/21627731).

Pricing will be clear and updated on our website.

We will begin developing mobile apps after the next major update is released.

If you have other questions, feel free to reply.

Best,
screets

Hello support team, I upadted your plugin and having small issue :
1)i get this message : “permission_denied”
i’m trying to add “Security rules” @ Firebase->Databse->rules i’m getting errors :
“Error saving rules – Line 1: mismatched input ‘{’ expecting {‘function’, ‘import’, ‘service’, ‘rules_version’}”
Please advice,

I am glad you got it working. Let us know if anything else comes up.

I would buy SaaS version of this.

Dear Gioware,

Thank you for your comment. We can’t wait to release. New core, better design and more features.

You will want to subscribe email list if you didn’t already. So we can notify you about release date by email: https://screets.com/chat

Have a nice day!

Best,
screets

nice one , i d like to know if it works with php and html files? and does this give me the chance to start my own business ?

Dear toolslord,

Thank you for your inquiry!

Current version (Live Chat 2) is a WordPress plugin. But, the next major update will work even in your HTML pages.

See what’s coming: https://screets.com/chat

Best,
screets

Hello. With this script, is it possible to open a public chat that each user only sees their own message and the group administrator can see all messages? I want this to adapt a system to live auction spears. Thank you.

Dear Delean,

Thank you for taking the time to contact screets.

LC plugin is designed for support and sales. Chat is only between visitors and operators already. If a visitor initiates chat, all operators will be notified and anyone can join to reply.

I am not sure if it suits for live auction spears. Why don’t you send a simple message through our contact form, so we can send you installable demo.

Contact: https://screets.com/contact

Let us know if you have other questions, or concerns.

Best,
screets

Hi, can user fill the Name and email first before they can chat?

Dear AskaX,

Thank you for taking the time to contact screets.

Pre-chat form is deprecated. It is an old approach and modern chats don’t use it at all.

We have built collector card appearing just after your visitors initiate chat and ask name, email, phone and company info (you can customize the form, of course). It is available now with current version Live Chat 2.

Let us know if you have other questions or concerns.

Best,
screets

Hello There,

I am having issues with the console allowing me to sign in via per google chrome. I’ve done a control+shift+c and I have a total of 6 errors that appears.

Please assist with this issue so I can get the plugin working on my client’s site on time for his deadline.

Best Regards, DigitalChica

Dear DigitalChica,

Thank you for getting in touch with screets.

It is hard to tell what is happening in your browser console without seeing actual errors.

We’re aware of your support email. Could you please create temporary admin user with support@screets.io and reply it? So we can check it out for you.

PLEASE DON’T SHARE ANY PRIVATE INFORMATION (including your website url) HERE.

Looking forward for your reply.

Best,
screets

WoW!!!

Your support team is fast!!!!

THANK YOU FOR ALL OF YOUR HELP!!!

You are very welcome dear DigitalChica. If anything else comes up, feel free to reply here or through email.

Best,
screets

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