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Discussion on Live Chat Unlimited

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1666 comments found.

Hello, i am interested in buying the script

1) can the widget be inline full frame 2) can files,images be transferred in live chat session

thanks & regards

Hello dear smngroup,

Thank you for taking the time to contact screets.

First of all, I must warn you that LC2 (current version) doesn’t work in China because it uses Google Firebase for chat transmissions. However, the next major update, we’re removing dependencies to any third party applications.

Let me answer your questions:

1. LC already works behind an iframe. It doesn’t affect your page performance.

2. Sending files isn’t available in current version of LC2. Although it is coming in the next major update, you can only follow that step to send files in LC2:

  • Upload your image or file into Media > Add media (which is from your WordPress admin menu)
  • Copy image or file link
  • Paste it into your chat console as message and send it to user

Hope it helps. Let us know if you have any further questions or concerns.

Best,
screets

We are running WordPress 5.3.2, PHP 7.3, WooCommerce 3.9.2 – when WooCommerce is enabled, LiveChat does not work if you are not logged in. Any insight?

Dear centralstatesmedia,

Thank you for reporting us the issue.

I see that you have already sent email to our support team relating with the issue. It is open and our team will response you as soon as possible.

Feel free to reply here if you have any questions, comments or concerns.

Best,
screets

Good day! How can we use a chat for a few websites at the same time? We need that operator could reply from one window instead of sititng in several admin panels. Is it possible?

Hello dear tyesov,

Thank you for taking the time to contact Screets.

Unfortunately, it isn’t possible with Live Chat 2 at this moment. It requires to be installed to your each WordPress website and each website has own chat console.

If you have other questions or comments, let us know.

Best,
screets

Hi,

Is there any option to show specific operator only not all admin users? I have multiple admin users on my website and don’t want to show all as operators but just a specific one.

Dear mnadeemshafi,

Thank you for taking the time to contact Screets.

Current version Live Chat 2 allows you to show chat console on specific user roles like Editors, Contributors, etc. By default, all administrators can access to chat console.

See “Operators” section for more information: https://medium.com/screets/screets-live-chat-user-guide-2454d9c5bb33

Hope this helps. Let us know if you have other questions.

Best,
screets

Hi before I buy I have one quick question.

1. I have two WordPress site and 4 PHP sites is this sci pt will work both frameworks?Thanks

Dear tagogroup,

Thank you for reaching us.

Live Chat 2 (current version) only works with WordPress. You can install on unlimited domain with Live Chat Unlimited item.

If you have other questions or concerns, feel free to reply.

Best,
screets

Does LC2 Unlimited supports screening questions ?

Can you ask the visitor to answer some questions automatically, like a bot before you start the chat?

Can you search through chats ? Can you exports Chats ? Can you have reports ? Exports?

Dear fredetco,

Thank you for your update.

Let me answer:

  • There is no pre-chat form which is old fashioned. Instead, LC uses collector card that appears just after a visitor initiate chats. You can only ask some basic information email, name, phone. etc in collector card.
  • Full-text search isn’t possible with Firebase real-time technology you’re currently using. In the next major update, we move to complete new core. Our new database platform will support query operations that perform a text search of string content
  • You can export your real-time database as JSON directly from your Firebase dashboard.

Please follow Support tab instructions to contact our support team. We will assist you how to export your data and for your other information.

See what’s coming: https://screets.com/chat

If you have other questions, let us know.

Best,
screets

Hello! =) Any updates coming up soon? ETA? GLWS!

Dear filipistrate,

Thank you for reaching us.

Unfortunately, it isn’t clear at this moment. It took more than we expected because of new core and environment and don’t want to provide any details about release date once the app is 100% ready.

Let us know if you have any other questions, concerns or comments.

Best,
screets

Hi guys, is there a plan to support voice chatting?

Dear Isabella,

Thank you for taking the time to contact Screets.

Unfortunately, there is no plan for voice chatting at this moment. If you have other questions, let us know.

Best,
screets

can I have 100 operators?

Dear haik,

Thank you for reaching us.

Current versin (Live Chat 2) supports 100 user connections at one time. Although you can have 100 operators, but if all connected at one time, then there won’t enough space for visitors.

So maximum 10 operators is recommended.

Note that we will update our plan details in the next major update. It will be more about monthly chat limits instead of user limits.

Let us know if you have other questions.

Best,
screets

About the next major update: https://screets.com/chat

hello, i believe you need to give new function to this chat plugin, seems nice but need more idea over it, such as new chat widget style, animated chat widget style, bot chat and also ready message list which we will click will send to user… thanks and hope you add this things and your sale goes more top… plus mobile app…

Dear bronzemoon,

Thank you for your feedback and ideas! It is exactly what we’re working on for the next major update.

See what’s coming: https://screets.com/chat

Let us know if you have other questions or comments.

Best,
screets

Hi, can you disable all sound notifications? we arel ooking at this but it’s for a private system so cant have sound notifications

Dear Salt Media,

Thank you for taking the time to contact Screets.

Although there is no direct option to mute sound in current version (Live Chat. 2), you can simply change or remove sound files from the plugin folder.

We will assist you when you get in touch with our support team through contact page: https://screets.com/contact

If you have other questions, feel free to reply here :)

Best,
screets

Hi, do you have in plan to offer a addon for video/audio chat? Thank you,

Dear CodRosu,

Thank you for taking the time to contact Screets.

Unfortunately, there is no plan for video chat at this moment. If you have other questions, let us know.

Best, screets

Video chat?

Dear akkisha,

Thank you for taking the time to contact Screets.

Unfortunately, there is no plan for video chat at this moment. If you have other questions, let us know.

Best, screets

If I buy, Unlimmted domain then will I be able to customize the chat and also get seperate operator login for each domain or it will be just one operator login.

Dear Zingoos,

Thank you for taking the time to contact Screets.

Current version (Live Chat 2) supports multiple operators and each operator has own access. Any operator is simply a WordPress users.

Each domain should have own Live Chat plugin with separated WordPress installation. It means that your chat consoles for each domain is separated. Chats and operators won’t be mixed between domains.

Hope this helps. If you have other questions or concerns, let us know here.

Best,
screets

Hi, can I reply to messages directly from email?

Dear blackbeard,

Thank you for reaching us.

Unfortunately, it doesn’t supported by LC. You will want to use your chat console to answer your visitors. We’re working on better solutions for the next major update.

If you have other questions, feel free to reply here.

Best,
screets

Hello, I have a shopping cart where it draws(slides) from the right side of the screen, and the chat box appears there i cannot hide it there and to stay only on the page and not to appeard over my cart that opens like a drawer. How can i fix it?

Dear liviuadvertising,

Thank you for letting us know about the issue.

Could you please report the issue to our support team? It seems like this username doesn’t have Live Chat Unlimited plugin.

Contact now:
https://screets.com/contact (please select “support” tab)

If you have other questions, let us know.

Best,
screets.

Hi, I bought this plugin and it works great before, but recently, the plugin is disappear for visitors, here’s my website link, simply check with you about this problem:http://awginsurance.com

Dear willogion,

Thank you for letting us know about the issue.

Could you please report the issue to our support team? It seems like this username doesn’t have Live Chat Unlimited plugin.

Contact now:
https://screets.com/contact (please select “support” tab)

If you have other questions, let us know.

Best, screets

now i am confused. do i need to make a domain and upload to a hosting or you already have site and all i need is the login and livechat code?

Dear Makeenithar,

Thank you for taking the time to contact Screets.

Current version Live Chat 2 is a WordPress plugin and you will want to install it on your WordPress website.

But, you will be able to install on your HTML pages in the next major update and chat console will be on external url (similar to console.screets.io).

See what’s coming: https://screets.com/chat

Let us know if you have other questions.

Best,
screets

Hi, I bought this plugin and it works great before, but recently, the plugin is disappear for visitors, here’s my website link, simply check with you about this problem:http://awginsurance.com (Sorry I login to the wrong account to leave message last time)

Dear eyethalics,

Thank you for reaching us.

Could you please report the issue to our support team through contact form?

Contact form: https://screets.com/contact

If you have other questions in the meantime, feel free to reply here.

Best,
screets

Hello, does this have a mobile app for operators? Or do you have to be logged in to wordpress all the time?

Dear lukerichardson,

Thank you for contacting Screets.

Unfortunately, current version Live Chat 2 requires WordPress to answer your visitors. No mobile application yet and it isn’t expected in 2020 because we’re busy with developing the next major update.

Feel free to reply here if you have other questions or concerns.

Best regards,
screets

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